The atmosphere at bay valley house is warm and welcoming. I love working here. The residents are…read morealways happy and enjoy being involved in all activities we provide. From bingo and music to arts and crafts. We exercise ROM here with fun oldies. Movie nights. We welcome family as if they lived there with their loved ones. Personal experience and opinion here: working for the new owners has been amazing. It's not often you run into a company where they listen to you, where they provide solutions immediately, and are as involved as staff. I appreciate being a part of this team we have here.

Let's just begin this with the brutal honesty , First and…read moreforemost all the employees but a few . Key word FEW . Are experienced and do excellent care . As for the others lol as a former employee I will begin by saying how unprofessional this place is ran down to the owners of this business , ran so poorly an careless they put up such a great front for social media an family an visitors upon arrivals . But when everyone leaves it's right back to staff getting high , coming in drunk smelling of booze like if they just came right from the bar , staff getting very argumentative with each other and "manager" just standing by watching and doing absolutely nothing about the behavior because she also enjoys being involved in the work drama as she like too believe she is still a kid while she sits by and allows everything too happen right in front of her eyes , very unprofessional management when it comes to work environment. Childish behavior any time you have a serious concern nothing ever gets addressed it gets brushed off as it's not a serious enough concern for them too handle. Than from Residents who are considered as "needy" will be ignored and treated poorly when it comes to care and left soaked due to not wanting too take the time to provide the proper care or compassion for them as they deserve. So leading them to either be soaked for hrs , and leads to bed wounds . And having to do countless measures to heal bed wounds because of the lack of care being done . too the neglect they put in place for trainings half the staff doesn't even know what too do in a case of someone having an active episode or seizure. From residents being left in their rooms not being brought out for meals because they like to claim it's "behavioral related " when it's pure laziness and not wanting too take the time to understand the resident and their needs . So they will leave them in the room and close the door to avoid having too do their jobs . , leading too residents falling and having to make reports half the time they will just act as if it didn't happen. And than sit back and think why is this resident become so combative. The lack of accountability this place has is such an understatement. And not one single person who's employed will ever take accountability for anything that is going on behind closed doors and where "cameras " can't see .

Our family is giving this group home 5 stars! Words can't express our gratitude for Annie and…read moreSergej. It was a rough road for our Dad in the months prior to his move, filled with visits to multiple rehabs and hospitals. In search of a peaceful place for him to spend his final days-with hospice care as his choice-we discovered this beautiful home. The rehabilitation centers and hospitals had been a nightmare for both him and us, but from the moment we arrived at this group home, everything changed. The calm, caring environment met all his needs. And Annie's authentic, homemade Romanian cooking added a special, comforting touch; our Dad even looked at us and said, "This place isn't just good-it's great." At 95, with his mind completely intact, he knew quality when he experienced it. We will always be profoundly grateful to this wonderful Christian couple who provided such loving care during his last days on the earth. Thank you again, Annie and Sergej, Heritage Hills Care is a wonderful place!

Very happy with the complete care my Dad is getting at Independence Village. The staff really cares…read morefor the residents, they are very competent and professional. My Dad is very happy, comfortable, and well cared for at Independence Village. I feel very good my Dad chose to live at Independence Village.

Independence Village is my dad's new home. He started in one of the apartments and purchased extra…read moreservices so he could live there independently and safely. The staff and extra care people have been excellent. As it turns out, he needs more care so right now he is in the assisted living portion. They are very kind and respectful of the people they're caring for. I would highly recommend it and my husband and I have all said it would be a fun place to live as we age. Great activities. Nice outings. Regular happy hours. Nice and clean. Nothing bad to say.

Heather was so accommodating! Amazing service! I felt so welcomed and the hospitality made me feel…read moremore at ease about my upcoming therapy.

I made an appointment to meet with Dr. Tamez last week. This was my Initial Visit. He answered…read moreall of my health concerns and took the time to explain what was needed. His Staff was very friendly. The Office was very clean and I did not have to wait a long time to see him. If you are searching for a Doctor & Staff that cares about your patients, I would give them a call. Thank you!

Dr. Tamez's PA is fantastic! On a Friday night she took the personal time to help me figure out…read morewhere my mom was. The personal care any child hopes for, for their parent.

This is my 3rd time using Paramount for various problems. They continue to provide excellent…read moreservice tailored to my needs and are consistently on time for every appointment. I highly recommend them to anyone needing physical therapy and will use them again myself for the next hurdle old age throws my way.

This is an older facility but this facility does a great job taking care of folks. My mom came to…read moreBay County for rehab after discharge from the hospital. The P.T and O.T staff are great. My mom was literally going to therapy twice a day. Typically rehab centers dont do therapy on Saturday or Sunday, but not here. She was still receiving on the weekends. I found the staff to be very friendly, helpful and caring. Sometimes you are leery about a place for your loved one. No need to be worried about this place. They will take great care of you or your family member.

It's always a very pleasant experience for me. Everyone is so friendly…read more And welcoming. I always feel better for stopping in. Going regularly Keeps my adjustments last longer and my back pain free!

Let me just start by saying my experience there was good when I did go and was seen. However…read morecalling to cancel services because it was no longer needed was definitely the worst experience of customer service I have ever received. When I called to cancel the receptionist immediately had an attitude and tried to talk me out of it even when I informed her that this came from my primary doctor. I then had to have my daughter advocate for me because she was not excepting my instructions to cancel the services. Mind you this is all I needed to do. She then told my daughter that the hospitals and doctors don't understand what they do. And that my daughter just wanted me to take medication I don't need. Her tone was so rude during all of this and unnecessary for what I wanted and needed to do. My daughter then asked to speak to the office manager after this was stated and the lady on the phone said she was the office manager and still proceeded to try and convince us not to cancel the services with the worst attitude. My daughter finally had enough of her and told her she wanted the service canceled and whatever balance that was on file needed to be refunded. This is beyond ridiculous and very unprofessional. Who ever this office manager lady is should be fired and should not be telling someone what is best for them. I don't know if she thought she was a doctor today but The owners of this establishment really need to send her back to training.