I Would NEVER recommend this place for family members or for anyone seeking employment. Front desk…read morenamed SUE does not know what she's doing. Called for help and she hung up on me, when I called back I told her that kindly she hung up on me and she was rude and said she put me on hold. She doesn't know how to transfer you anywhere probably doesn't know how to use the phone. Hell, even answering the phone she had to repeat herself a few times. She probably just knows to how to pick and hang up the phone. You need to retire SUE cause you suck at what you do. This company has bad management, HR is never there when I call, been calling this whole week trying to get ahold of someone but SUE is always answering and won't transfer me anywhere but to the wrong people outside of the company. Had to call upper management from another state and report HR, management & SUE.

Building is clean and well run. Staff are deeply devoted to residents…read more Marie and Ernest are an incredible healthcare dynamic duo! Always going above and beyond for their residents! Executive director Sarah has managed to lead with both kindness and inner strength. Emma at the front desk always makes my day brighter!!!!!

Brookdale Puyallup South is the absolute worst place to have any loved ones…read more They require private pay for a few years after which they claim they will help you apply for Medicare. My mother moved in during Covid... Immediately the diamond out of the wedding ring that never left her hand for 50 years was removed... The setting tines had been pryed apart, and the diamond was gone That was the first sign that this was not a very good place We had to sell her home, cash in her savings bonds and clean out all her accounts - and when we reached the end of the money and applied for a Medicare Brookdale retroactively removed cash discounts on paid in full bills for several months and demanded that I pay thousands of dollars or they would not accept Medicare Medicare intervened and paid them the back payments they claimed I owed. But they weren't done yet. They attempted to move my mother to another county in another facility because they said that they had "over sold their Medicare beds." During her time there they would refuse to communicate with me and often spoke to her doctor without speaking to me at all (I had medical power of attorney.) Her doctor called me once concerned that they had asked to have a specific medication prescribed that the doctor said was dangerous and mounted to "chemical restraint". My mother had several falls in 2025... They're expensive system in each room that is supposed to attack falls failed. They did not realize she had fallen until they found. She was in pain and had a bruise at which time they reviewed the video and found that it had started recording when she was already on the floor. Many times they would call from personal cell phones and not leave messages. I spoke to them many many times asking that they call from a known number that was in my contacts so I would know it was from Brookdale, but they refused. Finally, on January 1 of 2026 an email went out with the subject line. "happy new year". I received like many people many of these messages from banks, mechanics, insurance, companies, etc. These messages are plentiful on New Year's Day and often ignored. However, barriered several lines into this email was the notification that there was a flu outbreak with four confirmed cases. However, despite an incredibly bad flu strain and the advanced age and fragile health of many of the people living here, they refused to do any in-house testing I literally heard that staff urged the administrator to call me about my mother's condition multiple times and she refused. Finally, on January 7, she had developed an infection in her neck that did not allow her to eat or drink. At that time staff again urge the administrator to call me. She finally did however, she assured me my mother did not have the flu and she would not call the doctor, but I could come get her and take her to the hospital if I thought it was necessary I insisted they call the Doctor, who immediately arranged for her transport to the hospital. I arrived at the hospital before my mother. When she arrived, they tested her and found out. She had the flu and pneumonia as well as an infection in her neck. However, by this time, there was nothing they could do and they recommended hospice. The administrator showed up in the hospital telling me they did not do hospice but asked if I would like someone from a hospice agency they deal with to call me. At this time, I told her in no uncertain terms no do not have them. Call me. The next day they called me and said they were told I wanted the call. My mother passed a few weeks later. Once she died, the administration made me feel like a pariah and urge me to get her belongings out of her room as quickly as possible. I would urge everyone to move their loved ones out of Brookdale, if at all possible.

If I could give this place 0 stars, I would. Total lack of compassion. Terrible communicators (in…read morethat I very rarely got a response to an email). Even a face to face conversation was vague and unsatisfying. Very overpriced. Never could explain how they arrived at a certain figure. All glossy on the outside and terrible on the inside. Shipped my loved one off to the hospital without my knowing about it. Found out he had a UTI and was malnourished. Loved one fell, and I wasn't told. Snotty attitude. I'll never be sure whether or not the staff there is lazy or competent or both. And? I'm still getting bills from the corporate office saying I owe more. It's an ongoing battle at a time when my family is dealing with grief and sorrow at the loss of this loved one.

After a hospitalization caused by a medication mistake at my mom's memory care facility in…read morePuyallup, we had to find a new place for her to live within a day or two. We had help from CayCare, who took us for a visit to A Better Place. My mom lived there for 4.5 months and we were very happy with the loving care she received. The owner has lots of experience with caring for people and with hospice care; the work she does is obviously a labor of love. She and the staff were consistently kind and caring with all the residents. The home was well taken care of, spacious and always clean. After such a bad experience at the previous facility, I was not just relieved but completely satisfied with A Better Place.

From the owner: This is Adult Family Home, Take care elderly at private home, only take care 6 resident at a time.read more

Very grateful for the care my Father in law, who is like a Dad to me, is receiving. Super clean…read morehome. When people go visit him, they always mention how the staff is very attentive to his requests/needs. Carla, the Owner of the family home sends my husband and I pictures of Dad. Small caring environment.

From the owner: Mission: Dedicated to offer quality care and services that provide personal choices, enhances…read moreindividual value, and encourages health and safety. Staley Adult Family Home is located in a quiet neighborhood and managed by experienced and loving staff

If you are looking for an extraordinary experience in senior living this place really warrants a…read moretour. My senior parent is receiving truley amazing care on a daily basis. From top to bottom their staff is a highly effective team and I am so happy to have found a good home for my Mother.

I should have done this a long time ago, but my Mother lived at Mill Ridge Village for nearly a…read moreyear and frankly, very shortly after she moved in, we realized that it wasn't the right place for her. Her dementia was taking over and that isn't what this place is for. The staff went above and beyond wherever Mom was concerned. You only hear of places like Mill Ridge when something goes wrong, never the daily things that everyone does right. You don't work in this industry if you aren't a caring individual and EVERYONE that I came in contact with there certainly was that. This is a great place and has a great staff. I don't have much experience, but they set the bar pretty high in my opinion. Thank you to the whole staff!

I've been the executive director at Stafford Suites for the past 17 years and I am still in awe of…read morethe amazing people who work tirelessly every day to provide compassionate and loving service for our residents. Whether they are preparing or serving a meal, providing personal assistance, cleaning an apartment, or driving the bus - each person seems truly devoted to our residents' well being. We are blessed by the wonderful people who choose to work here and by the gracious people who choose to live here.

From the owner: Retirement and Assisted Livingread more

Dad has been in Memory Care here for just over a year. Staff is really friendly and genuinely seems…read moreto care about the residents. Dad has commented multiple times he's happy there.

I've been a resident for about a year. Initially I was very pleased but sadly that experience has…read morenot continued. It's obvious that Covid19 negatively impacted the business model with slow progress in obtaining residents (and expected income). Unfortunately Bonaventure decided to cover their loss by raising rents FAR beyond what was earlier predicted and quoted. Even more egregious is the fact that the amount of increase is NOT standardized. Some are increased 6.5%, some at 7.5% and the really lucky residents are increased at 8.5% with no explanation or defense offered. Many of the amenities and services advertised have not been delivered. Some of this is due to Covid ~ but not all. We are now experiencing our second lockdown due to positive test results for a few residents. Though meals need to be delivered, Bonaventure is relying on a resident volunteer to deliver meals twice daily to the cottages instead of having it done by an employee! Meal service has been a constant problem for the past month with MANY meals simply not delivered. Now with no on site activities and no community dining some staff has been laid off ~ but these saved costs didn't prevent a rent increase. (It should be noted that there was a 2+ month lockdown last winter which also should have resulted in substantially reduced operating costs.) Numerous residents have complained and forwarded email objections but unfortunately Bonaventure management doesn't bother to respond or answer ANY concerns. A number of residents have recently indicated an interest in investigating alternative retirement communities. There is another review here attributed to my name. I did not write it. I believe I did post a positive review when I first moved in last year but that does not appear here and instead there is a post I don't understand and did not write!