Unbelievably bad experience. Just seconds after Dr. Lebouf delivered the devastating news that my…read moregirl had terminal bone cancer, she launched into a self-righteous lecture about the dangers of grain-free diets. She quoted studies and strongly implied that my feeding choices had caused or contributed to her demise. She even added, "I know it's too late for B, but I know you have another dog and want to protect them." I was too overwhelmed by grief and tears to respond in the moment, but several things went through my mind: * I have no idea why she assumed B was on a grain-free diet. Not even true * This is classic "blame-shifting" but why? * There is no chance shelf stable slop pellets have better outcomes for animals than fresh food diets, I suspected whatever study she referring is going to be about pulse diets, where food slop companies swap out rice for anti-nutrients like chickpeas (terrible for dogs and actually leech nutrients, mostly indigestible). When they asked about her diet, I believe I just said "mostly home made - fresh meat and vegetables." I never said I gave them grain free kibble. I feed my dogs a balanced fresh-food diet (meats, vegetables, and rice in proper ratios, with age- and condition-specific supplements) about 80% of the time. When I can't prepare fresh meals, they get premium kibble (that contains rice), mixed with high-quality wet food. There is zero evidence in the scientific literature comparing a properly balanced fresh diet to commercial kibble. The studies Dr. Lebouf referenced appear to be the familiar ones comparing grain-inclusive kibble to "grain-free" kibble formulas that simply replace grains with pulses and legumes. That is not the same as comparing fresh food to kibble, and it is misleading to present it that way. Earlier this year I brought B in after she suddenly started limping in pain. They diagnosed arthritis and a soft tissue injury, charged $500 for imaging, and sent us home with pain medication. It's hard not to wonder whether the cancer was missed at that visit, considering it was in the exact location. B was a rescue who had endured severe abuse and malnutrition in her early years. She arrived terrified of everyone, trembling and submissive. For some reason she chose to trust me. Within a year she had visibly grown, gained confidence, and become the sweetest, most loving dog. She wasn't supposed to be mine forever, but we became inseparable. Losing her has been heartbreaking. I waited a long time before writing this review. I didn't want it to come purely from grief or anger. I understand that cancer can be difficult to catch, and I wouldn't be writing this if the only issue had been a missed diagnosis. I'm writing because of the condescending, sanctimonious way Dr. Lebouf spoke to me during this moment. She quoted science in a misleading way - I believe - because she either didn't actually read it or doesn't understand what it says. To be clear - there are NO STUDIES comparing grain free fresh food diets to kibble with grains. But this is how it was framed as if gospel. It was so inappropriate, but also inaccurate. I can only assume this is being preached repeatedly to other pet parents at the clinic. Many other staff members at the clinic are genuinely kind and great with animals.

Not to rain on the parade but all the 5 starts..... ? brought dog in, greeted by a young lady who…read morechecked us in, weighed the dog. Few minutes later, a very nice technician invited us into an examine room. First thing.....weighed the dog. Did the clerical tasks, name, email, any concerns, what we fed the dog....... Nothing has changed, why type the info into the system if you're going to ask the same questions every time we're in? Vet entered room....first thing, weight! Vet might have spent 5 minutes giving the dogs "annual physical". Looked at teeth, ears.....the end. No heart check, no dexterity checks, never mentioned fatty tumors. Almost $100 for the "annual physical". Glad it's only once a year.

Showed a picture of my cats ruptured anal gland and they confirmed that is what it was they were…read morevery prompt in reviewing and responding to my concerns

We had our 16 year old girl who could not walk anymore. She progressed to the stage of starting to…read morehave a hard time walking, to not walking at all within weeks. I always said she would go quick. I made the hard call and within a few days they were out in our yard. They made the experience as peaceful as possible, and when I am losing my mind I just lost my girl, they had the greatest compassion and were there for the whole process. Having never had met or even used their services, they acted as if we had been with them for years. I cant thank them enough.

It's hard for me to comprehend that this is what veterinary care has come to…read more I arrived at their door at approximately 2 PM with my German Shorthaired Pointer who had 30 minutes prior encountered a porcupine and suffered the resulting mouth full of quills and obvious stress and discomfort. The response from the vet was "we're just about to start our afternoon procedures and can't help". Stunned I asked "really, she has a mouth full of quills"... the reply: "we're sorry" I then drove another 25 minutes to the vet on Falmouth Foreside who admitted us and after administering a mild sedative removed the quills and discharged my pup 30 minutes later. I would never recommend Cumberland Animal Clinic to anyone. Hopefully the vet didn't have too hard a day and got home on time. Again, is this what small animal veterinary care has become?

I love and appreciate everybody at Cumberland Animal Clinic so very much! From the doctors to the…read moretechnicians to the front of house staff, every single person I have interacted with there has been exceptionally kind, professional, above and beyond proficient, and absolutely informed and able to help me with whatever my needs may be. They have often been able to squeeze me in last minute when necessary, I have never had to wait past my scheduled appointment time, the office is immaculate, and Dr. Lucas especially has gone above and beyond for me as veterinarian. My dog absolutely adores it there; there is no place he is more excited to be. This excitement results in a rather naughty, licky, and rambunctious pup, but the people at CAC love him anyway, handling his energy with compassion and skill. I feel that my dog recieves the best care possible, and that I am treated with fairness, kindness, and respect. After receiving treatment at CAC, I always receive a follow up call to check on my dog's progress. Una's medical care is better than my own! We (Una the dog and myself) appreciate you, Cumberland Animal Clinic! Keep up the good work!

Nick and Nyssa are the best! They love animals and what they do and it shows! Your four footed…read morefriends will be loved and well cared for whether its at home care or overnight at the kennel. My two slightly anxious dogs just spent their first night EVER at the kennel. They came home tired, happy and clean! ( after visit bath!)

Our dogs really love it there. They are happy with their other doggie friends. We love the daily…read morephotos and pix.

Had to pay an early morning visit for Mr Ziggy again. It seems problems always seem to happen on…read morethe weekend or after hours. Luckily, this clinic exists, and they are amazing angels!!! Thank you to all who were there tonight to help my kitty. The veterinarian is someone I've seen before, so it was comforting that he remembered us. They took very good care of Ziggy, he received an antibiotic injection, the vet gave some helpful suggestions, and they sent us home with a trial of meds for pain and comfort. I am always impressed with this clinic. Thank you for what you do! Arrived at 5:35am, and left around 7am. Not bad for an ER, they are super quick here!!

God awfully slow. Extremely overpriced. Staff is the only saving grace to this place.read more

My 10 month-old-cockapoo began attending Puppy Love at the recommendation of my dog trainer. I…read morelooked at several places and this was the best fit by far. Leslie Minton who runs Puppy Love is very attentive to each dog's behavior and needs. She supervises their play and activities insuring a safe, fun, anxiety free experience. They have lovely indoor and outdoor play areas with toys and a homelike feel. She worked with my pup's separation anxiety and made recommendations for his length of stay. The location is easy to access from my work in downtown Portland. And best of all Leslie is a wonderful photographer so from time to time you receive amazing images of your pet at play!

I've been bringing my dog to Puppy Love Play Dates consistently now for over a month and he…read moreabsolutely LOVES it. It has everything I look for: an attentive, experienced staff; a clean, new facility; and a welcoming, anxiety free environment. It also has everything my pup looks for: a large indoor play room with toys galore; comfortable napping and resting areas; and a spacious outdoor area to safely run and play. I have no reservations about recommending Puppy Love Dates to you and the puppy you love.

What a remarkable experience all the wayaround Falyn, at the front desk, is as warm, professional,…read moreand helpful as I've ever found in a service establishment :-) The facility is incredibly clean and efficient, and the stress level for dogs here is SO LOW!!‼ We used to take our slightly anxious Husky to PetSmart, where we first met Danielle several years ago. She was so kind and patient with Ember, who always came out looking absolutely beautiful, that we only ever wanted to work with her. The pace at PetSmart was fairly frenetic, but Danielle was always cool, calm, and collected. I worried that she might leave one day after becoming the head groomer, and was lucky enough to get her to share her contact info with me. We reconnected and Ember just had her first grooming at the Soggy Dog. We couldn't possibly be happier! We are absolutely over the moon to be back in Danielle's caring hands In this lovely spot. They're incredibly well set up for self bathing, and all of their services are top notch!! THRILLED to have found them, and especially that Danielle is here!!

Worst grooming experience of our life. The groomer INJURED our dog, then the owner YELLED at us and…read morehung up on us. The owner, Matthew, hates talking to customers. His groomer, CUT OUR DOG'S EYE and cut her eyelash COMPLETELY OFF! Matthew, the owner, basically told us to sue him and "f***" off, so just letting others know to SAVE YOUR DOGS eyes and DO NOT go here. BAD people. Very bad owner who does not care at all. AVOID this place.

everyone is kind and my dog is so excited when she gets inside and runs off and comes home tired…read moreand happy.

Heed the reviews from employees and customers - this place has red flags on so many levels. I can't…read moreagree more with the bad reviews on here, which are consistent in reporting how the dogs are handled, the employees are treated, and the shady management tactics. There are much safer and more professional daycares and boarding venues to take your pups in Gray.

I recently adopted a new little ball of fluff - so I have been frequenting this place quite a bit…read moreas of late. First and foremost, this is where I bring my little Milli for her grooming - she had her first one this week! Michelle groomed my little Zoey's hair for over 15 years and when Michelle left another location and moved here - you can bet I didn't hesitate to follow her. She is truly amazing - patient, kind, and so VERY GOOD at what she does. This place also has a wide array of pet food, treats, and other various supplies. I have found that the staff is very knowledgeable and helpful when I'm looking for products. And, they also remember and recognize you and your pet(s) - even the ones that aren't yours that you show up with on occasion! Lastly, they are just dog people here! They have openly told me that it's totally okay to bring my pup here on those cold days when it's not safe outside - and to just walk her around the store for exercise - no purchase necessary. It's things like that that keep you coming back.

I'm fully convinced The Dog Wash Etc. team healed my pup's nail trim trauma!…read more A little backstory: years ago, I used to bribe and singlehandedly wrangle my shepherd rescue mutt -- Layla -- in order to trim her nails at home. It was never an easy task to tackle alone. After about 4 years, I tragically hit the quick of one of her black nails. Fast forward to now 8-year-old, 65-lb Layla, who still won't let me near her with clippers. I've had to outsource the torturous task to her vet and groomers since that fateful day. Once she associates a place with nail trims, though, she resists entry and tries to find the nearest exit. The Dog Wash Etc. has proven to be a rare exception to this rule, which is a testament to the positive experiences we've had there. Evie skillfully handled and warmly gained Layla's trust during our first visit and again several weeks later (bonus: the trim kept Layla's pawdicure needs at bay much longer than usual) It doesn't hurt that the Pets on Point store has cookies (and a whole shop full of goodies) for a post-trim treat. Punch card rewards or not, Evie and the Dog Wash team have earned our loyalty. I am eager to try the actual dog washes next... although Layla is as enthusiastic about baths as she is about nail trims!