CareVet has ruined the formerly excellent Freeport Veterinary Hospital. They to longer return…read morephone calls in a timely manner. When we called for an emergency they failed to respond promptly and when they responded the next day they would not see our cat. Our elderly cat is on a long term drug to resolve a chronic condition that was prescribed by Dr Norman before CareVet took over and now they will not extend the prescription. They have eliminated the separation of dogs and cats in the waiting room (which was brilliant). Their staff is no longer the friendly, happy staff that we saw in the past and the vet that gave the last exam did not have any knowledge of the cat's history or did she seem to care. We cannot wait to change vets.

This was our first visit to this practice. Our appointment was scheduled for 11:30 a.m. We waited…read more90 minutes before we even saw the veterinarian. They then made us wait another hour before we received the medication and could check out. This appointment took 2.5 hours total for a simple exam. The overwhelming majority of this time was spent waiting in the waiting room or exam room. There did not appear to be a single other patient in the practice while we were there, so I'm perplexed as to why we had to wait this long. When I got home, I reviewed the receipt because I felt the total was higher than the estimate, and I realized they charged us twice for one of the medications. The staff and veterinarian seemed generally friendly/competent, but the wait time, coupled with the billing mistake, is a deal breaker for me. I will not return to this practice.

When it comes to honesty and trust, this is the vet you should want! They have worked with me in…read morethe past to make sure my animals get the treatment they truly need. There's been multiple times when I couldn't afford the best treatment, and they would still perform everything and send me a bill. Honestly the BEST vet around, hands down!

Terrible, terrible, terrible clinic! Their vet Cara left our cat with cancer to suffer all weekend…read morein pain! It's a LONG story but trust me when I tell you that this clinic has become utterly unprofessional, they absolutely lack compassion, they do NOT communicate clearly, they have rules they do NOT tell you about until after you needed to know about them, they do NOT believe in compassionate palliative care, they WILL leave your pet to suffer and possibly DIE in agony! If you love your pet(s) like we do please do yourself and your pet(s) a favor and don't risk the chance that this terrible thing will happen to your family too! Sure, they have some good reviews online but most seem older and I'm betting the longer vet Cara is at this practice the more bad reviews you will see! Shame, shame, shame on you Hollis Vet and Cara! You're a total disgrace to the veterinary community! Disgusting!

I have never had a bad experience here. The love and compassion they show towards my dogs and us…read morehumans is above and beyond. I have never had a bad experience when bringing my pets here. They are thorough when examining and diagnosing my dogs. Two of my dogs have had diagnosis that require surgery. Dr. Amy always sends me a detailed summary of the visit along with articles explaining the condition. The staff is amazing. Professional, courteous, and extremely compassionate. I highly recommend Topsham Veterianary Wellness Center.

all they wanna do is sell you overpriced meds from their own pharmacy. They care about your pets is…read more0% I would not recommend any of my friends or family go here and if they do pull out your pet now and go somewhere else. Experiences I've ever had over my years of voting animals. Owner should be highly ashamed of this business and just find something else to do.

We took our Bernese Mountain Dog to see Dr. Norman yesterday and couldn't be happier. It was our…read morefirst visit and we finally know what was wrong with our baby. Dr. Norman was very professional, caring, and very knowledgeable. We are so happy we found him! Staff was great and prices very reasonable. Highly recommend!

Our new rescue was so well cared for her first check-ups, she loves going to the vet. Vet tech…read moreMelissa instantly made puppers so comfortable. She's fantastic in distracting & calming her down. Dr. Cowan is very adept at administering the vaccine shot so smoothly that pup didn't notice a thing. Melissa was equally efficient inserting the microchip. We've also seen Dr. Brown-Magenis who's great, too. All are efficient, yet take their time to answer questions. We didn't feel rushed at all. Their app makes everything easy, from making appointments to reminders. Reception staff is friendly & helpful.

There are plenty of good veterinary hospitals out there. This is not one of them…read more There's one nice lady who seldom works the front desk here, I believe her name is Cathy. Everyone else who works at the desk and answers the phone is mis.er.able. I don't know if they're forced to work for cat toys or something, but they are some of the rudest people I've encountered anywhere. One of the veterinarians made our dog fall about 4 feet off a table with no apology. The one hippy-ish guy is nice, but that's it. They almost never answer the phone when we call and while they advertise themselves as being open on Saturdays, good luck with that. Oh, and if you would like to find out if they are open? Don't bother calling, because they won't answer even if they ARE there. Half the times we called on Saturdays (and no one ever answered), someone would be there when we arrived. Other times no one would be there. Very professional. When you work Monday-Friday, this of course becomes a problem when they're not open and so we occasionally have tried to go after work. Well, last night we confirmed they were open until 6:00. Get out of work late in downtown Portland, battle the hell that is Forest Avenue traffic, get stuck as a train comes through. At this point it's a little before 5:50 and we try calling to let them know that we will be there by 6:00 (everything has been ordered, this is a simple pick-up). SURPRISE, no one answers the phone. We finally pull in the parking lot at 5:53 and it appears as if the person leaving in a car is someone who works there. Try the door, and at not even 5:55 they are locked and no one is home. So we rushed, battled the traffic, still arrived on time to find they were closed and then turned around and drove back into downtown Portland; a true wasted trip. I used to work retail and got in trouble if we closed 5 minutes early and that was selling stupid merchandise, this is a vet where people need medications for their animals and they can't be bothered to stay open until the posted time? Or you know, occasionally answer the phone? This was the last straw for us. Unless they can find a way to straighten this place out, I would recommend using almost anyone else.

Had an account with this vet hospital, and put $ in it every month, as I'm on disability, and…read morewanted to make sure there was money there for both my cats, Church and Sketchy, both for their yearly as well as emergencies. Came back from the hospital from an overnight surgery, had a friend watching the cats, left knowing that Sketchy was not feeling well. Came home and he was much worse. Looked like he had a lung infection, most like all he really needed was some antibiotics to deal with it, but he was in bad shape at that point, and needed care right away. This was Friday March 12th. Called the vet, got a guy on the phone that told me they were all booked up until Monday the 15th. I told him I didn't think that Sketch would make it that long. He told me to take him to the emergency clinic. I said that I just got out of surgery, and was right up the street, had no car, and no $, and they charged double, but had $1,200.00 on an account with THEM, and surely they could make a hole for this cat, as bad a shape as he was in. He had the nerve to tell me that if it was that bad to just get him to the emergency clinic, and they would put him down for free... No one I knew had any money at the time, or I would have taken him to another vet, and this poor cat that I had for 14 years died horribly gasping for breath at 5:20 Monday morning the 15th with me holding him and bawling my eyes out. Got a check a couple days later for my $1,200.00 outside the place from the owner of the Vet Hospital, asked him how it felt to know that they let my Sketchy die for no reason then they thought appointments for someones shots were more important, and the guy just looked at me like I was a turd floating in the bowl and turned and walked back into the building and never said a word to me. Never EVER take your fur babies to this place.....

It's hard for me to comprehend that this is what veterinary care has come to…read more I arrived at their door at approximately 2 PM with my German Shorthaired Pointer who had 30 minutes prior encountered a porcupine and suffered the resulting mouth full of quills and obvious stress and discomfort. The response from the vet was "we're just about to start our afternoon procedures and can't help". Stunned I asked "really, she has a mouth full of quills"... the reply: "we're sorry" I then drove another 25 minutes to the vet on Falmouth Foreside who admitted us and after administering a mild sedative removed the quills and discharged my pup 30 minutes later. I would never recommend Cumberland Animal Clinic to anyone. Hopefully the vet didn't have too hard a day and got home on time. Again, is this what small animal veterinary care has become?

I love and appreciate everybody at Cumberland Animal Clinic so very much! From the doctors to the…read moretechnicians to the front of house staff, every single person I have interacted with there has been exceptionally kind, professional, above and beyond proficient, and absolutely informed and able to help me with whatever my needs may be. They have often been able to squeeze me in last minute when necessary, I have never had to wait past my scheduled appointment time, the office is immaculate, and Dr. Lucas especially has gone above and beyond for me as veterinarian. My dog absolutely adores it there; there is no place he is more excited to be. This excitement results in a rather naughty, licky, and rambunctious pup, but the people at CAC love him anyway, handling his energy with compassion and skill. I feel that my dog recieves the best care possible, and that I am treated with fairness, kindness, and respect. After receiving treatment at CAC, I always receive a follow up call to check on my dog's progress. Una's medical care is better than my own! We (Una the dog and myself) appreciate you, Cumberland Animal Clinic! Keep up the good work!

PLEASE NOTE: As of writing this, this is one of the only places in Maine that are still taking…read more"exotic pets" (eg anything that's not a dog or a cat). This is just appreciation review for Casco Bay Veterinary Hospital. We had a pet emergency, and while we chose to go somewhere else, the Casco Bay folks were so lovely and compassionate, they initially couldn't help us (their exotic animals vet was in surgery all day) but gave us recommendations on who else in Maine could (both in Kennebunk: Southern Maine Hospital for Small Animals [but they don't do emergencies and aren't open on weekends]; Angelus Urgent Veterinary Care [scheduled appointments for emergencies usually starting at 2pm; and, open weekends]). When none of them could help us, the Casco Bay staff rearranged some things to make it possible for us to drop our pet off so the exotic animals vet could see him when they had time. They were action-oriented, they were patient, they were kind when we had spent twelve plus hours trying to find a vet to help us in a dire situation. Almost NO VET in Maine will see a rabbit anymore, but Casco Bay does. Such a huge relief to know that they're a reliable place that genuinely cares (even when they've never met you before).

I was scheduled to come in on 1/18, but I woke up that morning and found I had finally caught Covid…read more:-(. Less than an hour before our appointment, I called to cancel and Courtney immediately offered to get me in ASAP, 2 weeks later. We had our appointment today and both Courtney and Joe out front were lovely! (there was a 3rd person that I did not get to interact with, but based on the track record, I'm sure she is a delight as well!!). We were brought in and a nurse did a quick once over with my little girl, Cookie, before Dr. Ring came in. The whole appointment was very efficient but very friendly and well done. They gave my cat a very calm and safe environment in which she only once got feisty (and, I mean, if you were putting things up my butt to check some glands, I might also have some opinions on that so... ya know, fair!) No question I asked was considered stupid or treated less than anyone with years more experience as a cat owner. I was made to feel like I'm giving her a good home and doing a great job taking care of her. I'm extremely pleased with the appointment and the staff. At the end of the day, everything was roughly $230 but I was given an itemized bill at the end and, honestly, the pricing felt very fair. I know my little old lady will be in good hands here.

Friendly and quick to get an appointment. Front staff were very helpful. They keep records for…read moreyears, so old patients feel they keep ties.

We took our dog and cat to Bath Animal Hospital for the three years we lived in Maine. I have had…read morenothing but positive experiences. We received excellent care and information. We are sad to leave such a wonderful, caring group of people behind as we move out west.