I want to say I started going to the cat doctor in 1988. It was great. Now, it is trash. The people who work there now are low-lifes. I have had my cat's teeth cleaned and polished every year. This last time Dr. Britton fractured her jaw. Dr. Britton told me she was not going to tell me. I had a disagreement with one of the office workers. They kicked me out. I am contacting the state and attorney General on them. I am getting a lawyer. Do yourself a favor and find another veterinarian. If you love your cat find another place. They are useless. The office manager is evil, her name is Jen. read more

Took my cat, Flash, in for his rabies shot and wellness visit. I am always impressed with the staff and the veterinarian at the Cat Doctor. Very professional, knowledgeable and personable. The new vet I met was Dr. Bliss. Very thorough and very good with cats. read more

I'm shocked to have to give this review. I contacted the Cat Doctor on 10/7. My friend, whose cats have been patients of the Cat Doctor for years, asked me to reach out to them to see if they had any appointments on 10/7- her elderly cat was not doing well- she could tell he was suffering- she knew it was time that he had to pass over the rainbow bridge. She was so upset- this cat has helped her through a traumatic controlling marriage- which she recently has left. Her emotions were extremely raw. As many people know, the decision to put your cat down or any pet is not a split decision. It's one you take time to make, to make sure it is the right time and you obviously have a mental battle with yourself. I spoke to Sydnie on the phone. She was so empathetic and appreciated me calling for my friend- really laid the empathy card- "ofcourse we could get him in"- "we would make it very quiet and zen like for when my friend brought her cat in". Come the time for her to bring the cat, she was greeted cheerfully- like night and day from what Syndie said. They told her that the cat was treatable and they would NOT euthanize. They shamed her for even thinking about euthanizing the cat. The male Vet refused and they even asked her to leave. I'm completely and utterly appalled at their behavior. They caused her so much emotional trauma and it's revolting. She had been a customer for years and who knows how much she has spent on all these cats over those years at this location. I know a few other customers who bring their cats there- I'm definitely going to make it known what an utter failure at providing thoughtful customer service they have. I'm still so shocked and dismayed. This business has definitely lost multiple customers with their behavior but I honestly don't think they really care. They think it's ok to treat people like this in their most vulnerable time. I wouldn't wish anyone I know to go there. read more

Wonderful office. I have two cats (one indoor and one out) and just got a new kitten. I've been going to the Cat Doctor for 6 or 7 years now I think. All of the doctors have been fantastic. Outdoor kitty had his life saved by Dr. Wright following a bad gastrointestinal infection. Dr. Britton (whom we loved) has just retired and I've just met the new vet who is very kind and has the best energy! Never had an issue or complaint. Staff is all wonderful and very competent, patient, etc. Highly recommend! read more

They are so wonderful. Gracie hates coming but the staff is great. The doc takes the time to talk with you about your cat. They make you feel good when you feel bad about your cat. They are so accommodating to your schedule and follow up to email and phone calls. Thank you read more

So disappointed in this vet. I scheduled an appointment for my pet 6 weeks out and planned my whole schedule around the appointment. We're in the middle of a global pandemic and my schedule is incredibly hectic and I took extra care to get the time off for this appointment only to be called with less than 48 hours notice that the doctor is going on vacation for two weeks and my appointment is canceled. They didn't have any openings for weeks and taking off work again would be really hard as this is the busiest time of the year for me. The unprofessionalism of the vet and the front desk staff is staggering. Don't spend your money here. I will be taking my business elsewhere going forward. read more

I was very disappointed with my visit. I adopted a 10-month old kitten and brought him in for a check up and a final round of shots. They asked me zero questions about him and provided me with no information. Luckily I'm the type of person who researches a lot and as a child we had a cat but had I been a new cat owner or didn't do my research they would have provided me with absolutely no information. All vets I've been to in the past ask questions about their diet, habits, and general questions to get to know them and keep on file to track any changes. There was absolutely nothing like that at my visit. I was also in the process of transitioning my kitten to a raw diet and asked the vet about it and if I was feeding him an appropriate amount and got a brush off answer akin to "yeah, people do raw diets." This vet was also the only person (foster, adoption center, pet store employees, laymen, etc.) who said my kitten would most likely be a short haired cat. This very obviously wasn't going to be the case and I now know he's a Ragdoll mix and is closer to long-hair (most thought he'd only be medium-haired). I was just so very disappointed with the lack of interest, attention, and time that was given during our visit. She seemed to want to get in and get out as quickly as she could, even though I made it clear when making the appointment that this was a new patient appointment to establish a regular vet. I definitely won't return here and will be looking for a different regular vet for my cat. read more

This is the worst vet I've ever had the misfortune of taking my cats to!!!! They did an unnecessary surgical operation on my cat when all he actually needed was an anti-nausea med. They were about to send him home; they called me to come pick him up and take him home. 5 minutes later they called me again and said that they just did another (unauthorized) x-ray on my cat and though they saw nothing of concern on it at all and his condition hadn't changed since saying he could come home, they insisted that he was "going to die" if I didn't consent to puting him through surgery right away... they said that I needed to somehow find the money (over $1500) before they could "save his life" with the surgery and that I needed to act fast becausethey didn't have a lot of time. They said there wasn't time enough for me to take him to his primary vet for a second opinion and that I really needed to work on finding the money "immediately" by borrowing it or putting it on credit if necessary, but that he would die if I didn't get it for them now, before "surgery". Long story short. Turns out, there was NOTHING that required surgical intervention at ALL. And all he had needed all along was a little anti nausea meds and some extra fiber in his diet. This whole situation was very very traumatic for my cat (and for me, since I was recovering myself from a serious illness, major surgery, and hospital stays). I think the surgeon saw an easy mark for lots of quick money: someone without hair who must have looked like someone who was "too weak to fight back". They took advantage of me and my money, assaulted my cat with unauthorized procedures and with a surgery that they knew very well wasn't needed at all, and proper due diligence for ruling out simpler issues with less drastic measures was never taken, apparently because that wouldn'thave been as lucrative for them. My cat has had so many issues since that day, both emotionally and physically, because of the surgery. He was never quite the same cat after staying with them. He didn't have panic attacks about the vet till after his stay (and ultimately un-needed surgery) with them. Afterwards, and for years now, they still refuse at ALL cost to release his veterinary records to me!!! Which is very much illegal according to the state veterinary board. They (after a fight for about 3 years) finally released a partial record to his primary vet (who we went back to and stayed with after this!) but there definitely appeared to be some major gaps in the record that was sent. They still refuse to release any part of the record directly to me. And no full/complete record of the incident and full situation surrounding the surgery was ever released to anyone. To this day they refuse to release the full records! Either they failed to document properly, or they destroyed/"lost" that part if the record (one receptionist hinted to that being the case at one point), or they do have the full record but are denying it. They know they did so very very wrong! And apparently it was all just for the sake of taking money from me (that I didn't really have during my own serious illness, and after recent major surgeries, and hospitalizations.) They knew if they gave me the records (which is my legal right to have) that I could take action about the situation and said as much to me. (They said that it was "company policy" not to release records to patients now because they used to so but that "something happened once" and the owners made that policy not to release records to patients after that.) read more

Dr. Britton was condescending and unprofessional when I brought Missy in, back in March. We were not properly informed about follow up appointments and/or life-long medication/vitamin supplements that may have needed to be administered to Missy to extend her life and health. We finished the supplement we were given and because we stopped giving it to her (due to negligence of all staff members) she has fallen ill again. This was brought to the attention of the "financial director" and she acted as if she could care less and completely defended the Dr. even though she was not present during the appointment. Though the "financial director" refunded a very minuscule amount, she stated that I was the one that made the mistake and wasn't welcome at the facility anymore. Because they made a mistake that could end the life of our Missy, instead of being compassionate about it all and fixing the problem. THE PROBLEM Dr. Britton created, we were told because "you don't have faith in our caring for Missy, here is her medical history and here is the door". I have already been in contact with the Maine Board of Veterinary Medicine. read more

I brought my kitten here for her medical exam. The receptionist was very kind to me and also very informed about cats and cat behavior. My kitten saw Dr. Britton who handled her nicely, wasn't forceful. She answered all of my questions thoroughly and honestly without trying to sell me anything. She was also patient with me (as this is my first kitten!) and didn't try to rush me out the door, despite the exam being free of charge due to a shelter "deal." Dr. Britton also made sure that I left with a "Kitty Packet" which included a HUGE sample of kitten food, some measuring cups, and informational documents - all very helpful! Very pleasant experience. Also very close to my apartment! read more

They are fantastic, my cat and I have worked with more than one vet here and everyone we have worked with are fabulous in their own ways. I appreciate this is cats only because it does reduce stress levels during vet visits. They really care about cats and I do feel they always try to make the right choice for their feline patients. I get great information and thoughtful answers from the vets. I trusted them in the past when my cat was not feeling 100% and so far they have always pulled through for me. I will continue to trust them and am so grateful to be living near this great office. I once received an apology from them because they delayed/postponed an annual scheduled visit at the last minute. I did not mind at all. They postponed my non-emergency visit for someone else's cat who needed needed immediate attention. I applaud this decision because it is wise and 110% in the best interest of their patients. It makes me feel safer because I know if my cat ever has a real emergency, they would take the same courtesy for my baby and he will be taken care of and in good hands. Highly recommend! read more

Dr. Wright is an amazing human being and cat doctor. He is thorough, knowledgeable, kind, gentile, and treats my cat like there is nothing more important than that very encounter. He explains, very well, what his findings are and what can or may be expected in the future. My kitty is very senior in years and his care has been very personalized for him. I am very sad to have lost all of this wonderful care. At my last visit, I finally explained to a young woman at the front desk that it did not feel very good and seemed quite rude that when I would say hello, I would be ignored. Also, not acknowledged in any manner, as I would be standing there, waiting as she would finish her personal conversation; only then for her to the sit at he computer screen and start asking me questions from the form. Never welcomed, greeted, just feeling like an inconvenience. I have since been told by office staff on two occasions (one voicemail and one phone conversation) that I was wrong on all counts. Very wrong for saying anything of the sort to this person directly. Wrong about my experience. Wrong as this has never happened and wrong that it would ever happen. I spoke up on the third time, three different visits, that this happened in my perspective. I did so hoping that it would be useful information, but I was wrong. read more

I LOVE THIS PLACE! My kitty is my heart and brining her to the vet can seriously freak me out just as much as her. I actually passed out cold in the cat doctors office when Shadow was being treated for a very minor injury and they helped me up and gave me some water. Apparently a lot of people pass out when they think their pet is hurting. Anyway- they do great work and are very prompt in getting you estimates and whatnot. I would highly recommend the cat doctor. I would take Shadow anywhere else. read more

My cat had a polyp in her ear that another vet insisted needed a $3,000 surgery. The vet wouldn't even entertain the idea of a different, less expensive procedure. Thank god for The Cat Doctor. They were willing to try the simple removal, understanding that a $3,000 surgery is possible for everyone. I should also add that during COVID, they have been so safe and accommodating. read more

This vet is great. I was able to make my appointment online, which is a huge plus. They even sent a text message reminder about my appointment the day before. The office is clean and the receptionists were super friendly. Dr. Wright was great with my cat during the appointment and took his time to examine her. The office even sent a follow-up email the next day to see how my cat was doing after her vaccinations. I really appreciated that! Also, they have complimentary coffee in the waiting room :) read more

I moved to Portland from the Midwest 2 years ago, and was amazed to find a feline only vet in the area! Everyone who works here is great, including the vets and their assistants. It is such a great feeling to able to take my cats somewhere where they won't be scared by dogs or other animals in the waiting room. I unfortunately had to put one of my babies down in 2017 at an emergency vet, and the cat doctor sent me a beautiful card in remembrance and it meant so much to me! 5/5 would absolutely recommend! read more

The Cat Doctor in Portland practices INCREDIBLY bad business. If this is your current vet, I would highly recommend transferring your animal to a different office. The administration is incredibly rude, making the paying customer feel stupid and embarrassed for asking questions about expensive procedures that were done without consent, after specifically asking for a simple phone call to approve. After leaving my visit upset, the vet called me and promised to refund a $95 Ultra Sound that was done without my consent. When I called back the following week to check on the status of the refund, I was told they would NOT be refunding my money, and that the vet was mistaken. I hope they are happy with the $95 they are refusing to refund me, because I will now make it my personal mission to drive as much business as possible away from them. What a joke. I GIVE THIS OFFICE 0 STARS. DO NOT use this vet clinic unless you like having money stolen from you and being completely taken advantage of. I am beyond disappointed. read more

Dr. Wright shows compassion for all. He takes the time to explain what to look for and when to make an appointment. The end of life care was amazing and understanding. Ziggy was in great hands and is now watching over us all. Thank you Dr. Wright and the Cat Doctor for your expertise and compassion. read more

We love the Cat Doctor. When my cat got sick again they got her right in. They helped calm me down through the stress and provided me a great way to keep her healthy. They are very reasonably priced and it was totally worth it to know my fur baby was ok. They even called to see how she was doing after the visit. I will continue to only go to the Cat Doctor where I feel they really love cats. I feel so lucky to have such a great place available to us. Thank you Cat Doctor!!! read more

The cat doctor was very impressive. His lack of opposable thumbs were more than made up for by his cute furry face. I went in with slight back pain and Snowflake (the doctor i saw) was wonderful. Although he was hiding under the table for the first half of my visit, and then, napping for the second...I left feeling happy and satisfied (although my back remained in pain). I would surely visit the cat doctor again! read more

This is the fourth vet clinic that I have taken my cats to in less than 2 years. I think I have met with every vet at the Cat Doctor's clinic and they were all very professional and very good at listening to my concerns. One of the previous clinics botched up a surgery and this clinic helped to fix it. You could tell that they really care about their patients. The office staff are also really helpful and patient. I highly recommend this clinic. read more

Everyone is so great there. My cat was feeling better and eating 20 mins after we got home. He was a hurting unit when he went in. Tip top the next day. Thanks so much!! read more

I still bring my 3 cats here even though I moved to OOB. Cute and clean place, very caring vets. I had to euthanize my cat of 20 years and Dr. Wright was incredible to us during our very difficult time. read more

What makes a great veterinary practice? In my opinion it's the people, the compassion and curiosity. My husband and I have been coming to The Cat Doctor for 18+ years. All of the veterinarians and staff are wonderful. Even in my panicky moments when I've called with concerns (and feeling like I was being crazy) I was treated with respect and kindness. This past summer I had the opportunity to work there while some front desk help was needed.... being a part of the team really gave me a whole new perspective on how this practice is run - because of this I really hope this review is helpful to others. The veterinarians and staff are so knowledgeable and curious about cats health - they want to figure out whats going on with your sick kitty, they want to listen to your concerns and help. It is not an easy job, and can be totally heartbreaking at times - I can honestly say I have never met a more harder working group of people. Everyone is so caring and will put your cats health and wellness first. And with The Cat Doctor being a cat-only practice, the focus is with cats.... with no loud dogs in the waiting area. ;) Pricing is completely fair and the waiting area is stocked with just about everything you might need for your kitty. I highly recommend The Cat Doctor and will continue to be a client for a long time! read more