We had such an outstanding experience with Jeff Hunley, Landon, Mike and the entire crew at Abco!…read moreWhen our air conditioner was on its last leg, Jeff came out right away and took care of everything with honesty and professionalism. From the very first call, they were responsive, on time, and made the whole process stress-free. He did not try to upsell or pressure us into anything and it was evident he only wanted what was best for us. The team worked efficiently, explained everything clearly, and left our home spotless when they were finished. Their honesty, timeliness, and quality of work really set them apart from other companies we've dealt with in the past. We were so impressed with the air conditioner install, we scheduled our furnace replacement as well. This was completed today and we had just as great of an experience and feel at ease knowing this was installed safely! If you want trustworthy, hardworking people who truly care about their customers, this is the ONLY HVAC company to call.

When my heat went out this winter I called ABCO for service. From the first call, ABCO staff were…read morevery helpful and responsive. Landon, the technician, quickly diagnosed the problem. He performed a temporary fix to get the furnace running until new parts arrive. All and all this was a positive customer service experience. They did a fantastic job from the moment I reached out to them till the final install of a furnace. I highly recommend ABCO.

Sin #7 Pride! From:…read moreFralick Heating fralickandsons@gmail.com To:Gregory Ivory Sat, Mar 19 at 6:13 PM I made you aware of it from the beginning that the permit was an extra charge and you never discussed any objection to me personally. Second the thermostat that caused the problem and contention was something I asked from the beginning as far as changing or not you said you were good Davison caused these problems ive had extra cost and additional time due to problems no fault of mine which I will eat as long as invoice is paid in full sincerebates cannot be processed through consumers until contract is settled and paid for if you have grievous take it up who caused your issues in the first place we solved your issues in the quickest time possible thank you have a nice weekend Above is the poor attitude that the owner of the company (Dorian) gives His customers! Out of 6 quotes taken to replace our furnace, 4 of the companies did mention that the mandatory Building permit would be drawn. Fralick, is one of two that had not, nor did he intend to; I discovered this the morning of the installation. When the installation had been completed the unit would not produce hot air; after running for two hours, it could only warm the house to 68 degrees. Outside temp was 20 degrees that day. I called to make Him aware, have it looked at and corrected. Hours later he showed up and made a few changes to the settings on the unit and said give it some time to correct itself. My Wife and I expressed our dissatisfaction with the fact that we still have no heat, His responses were disgusting! His first reply, "This is new technology, and you may have to get use to how it works". C'mon it is a furnace; it is supposed to heat the home! Second reply, "70 degrees is not so bad". Then thirdly, to add insult to injury he say's" This is still better than the kerosene heaters that you were using". All the time being too full of pride to admit that there was a problem; one that he could not identify. He was done, He left! The next morning my Wife had me call Bob Cookingham, the representative from Blessing Heating and Cooling. He had been out and had given us a quote; this was my wife's' first choice. He took the call and said he'd be at the house in 30 minutes. He was at our door within 30 minutes and after 10 minutes He knew something was not right. It took another 20 minutes for Bob to identify that the AC was running simultaneously with the heating unit; cooling the air down to 68 degrees. He isolated the trouble to the thermostat which was likely damaged by the previous failed installation. Bob was a total class act; He never spoke badly about Fralick and Sons. He even complimented their work. Bob refused any compensation for His efforts, He recommended that we not mention His visit to Fralick and Sons nor that He isolated the problem, but only point them in the right direction. After telling Bob what was said by Dorian (the owner of Fralick and Sons), the news that someone else identified the problem that he failed to, would not likely be received well. The next evening without getting a follow-up call from Dorian or anyone from Fralick and Sons to check on how we were doing, I texted Dorian, and informed Him "It appears that the AC was running as well as the furnace. I turned off the breaker to the AC unit and now we are getting good heat". The installer came out and began to trouble shoot. He pinned it down to the thermostat. He was apologetic and said, "I am sorry, that's something I should have caught". Hearing the installer (Patrick), accept accountability made all the difference in the world! Thank you, Patrick. Dorian did show up. He seemed a bit giddy. Probably because they didn't cause the problem and got to make a few bucks on the sale of a thermostat. Dorian did say that He never heard the AC running when He was here the night before and missed the issue. And as you can see from His response above, that He had no part in "our issues". With sarcasm I say, Thank you for your "absolute Professionalism" Dorian!

Our AC died during this oppressive heat wave. When our first quote was unable to schedule us in for…read moretwo weeks, Fralick was able to prioritize us and get the job done as quickly as they could. Dorian was extremely knowledgeable, honest and gave much information regarding options as we opted for new furnace in addition to the AC. The guys who did the installation did a great job. We are now nice and cool and will be warm and toasty this winter. I also plan on calling them in the future for any emergency heating/cooling needs. Thanks Fralick And Sons so much!

This company was very fast arrive and very knowledgeable. I was highly impressed with the ability…read moreto track down the issue with our furnace and provide A few different repair options. The tech did not attempt to sell us a new furnace and was very thorough in his diagnostic. He had mentioned that the age of the Furnace was an issue potentially due to the increased chances of a failed heat exchanger. This is the number one cause of Carmen exit poisoning in homes. So he made sure that the heat exchanger was in good shape as well as the flue pipe, and went about his repair. The furnace works better than it has since we moved in! Thanks again for being honest and responsive. Highly recommend!

I normally do not comment online about service we received since we are paying for it, but this is…read moreone exception to my rule. I had 3 contractors come out and evaluate my air conditioner on one of the hottest weeks we had here recently, I will not mention the other contractors but I do have to tell you I was very disappointed in the up front charge to diagnose the problem with our unit, not only diagnostic charge but travel charge, now I get gas prices are high but this contractor is only 6 minutes up the road and they still added $50 to the charge, they left without fixing the problem and were pushing us to buy a new unit. The young man that came to our house from Allyson at no charge, diagnosed the problem and fixed it that same day for a lot less than the others wanted, very professional and easy to talk to, I just have to mention that I also bought a new thermostat from him that he installed that day and came away costing me less than what the others were trying to charge me just to replace the motor on the unit. I will be recommending Allyson to everyone I know in the future, you would be wise to call them before you waste your money with the others in our area (Burton, Mi.).

I had two companies come to my house to have a quote on replacing my furnace and air conditioning…read moresystem that wasn't working. Both companies quoted me between four and six thousand dollars!! I called Blue Fire for a last opinion. They came out the same day and told me my equipment was getting older but didn't necessarily need to be replaced. They quoted me well below the other companies to replace but actually fixed both units that same day for less than four hundred dollars!!! When I do decide to replace my units this is the only company I will call!

I called because I needed a new water softener. I was told it would cost $49 to have a technician…read morecome out. I explained that the unit needed to be replaced, but they said a technician still needed to assess the situation first. The technician was there for about 15 minutes, confirmed the unit was bad, and wrote up a proposal -- then I was billed an additional $312. None of these additional charges were disclosed to me in advance.

In the last year they've been out for times every time very professional great prices the job done…read moreyes promise if you're looking for plumbers that you can trust look no further.

Be careful when you agree to their services when they do electrical in your yard. Their statement…read more"Owner responsible for repair of soil and reseeding of grass over trench." They left a horrible mess that took us four hours and 10 bags of top soil to repair. They just threw the sod back on top that left a huge mound and we had to throw all of the sod away and start over. They also did not dig in a reasonable straight line that would have made the repair a bit easier. Instead, they dug a ridiculous curve that made no sense. They used a young kid to do the digging. I was told by the owner that his son was a "wizard". Well, we didn't get the wizard, we got someone who didn't know what he was doing (young kid). The job was not done in a way that would have made the yard repair easier for the homeowner.

Our Generators light turned red and stopped testing I call Van Wert and the owner answered the…read morephone in the evening and came right out the next day. Fixed the problem and we are ready for winters storms. Highly recommend!

The service tech showed up in a small SUV with a shop vac and other tools. i told him i want a…read morenegative pressure system clean...NOT a shop VAC. He said they have it and will have to come back. He came back with a system that was NOT negative pressure. Cleaned only about 50% of the ducts cause his system would not work on flex pipes. They also wanted a 50% deposit to schedule it. So I wasted $450 and will have to call another company to actually clean the ducts. waste of many run away!

I've heard great things and had great customer service leading up to the appointment- but maybe gas…read morefireplaces aren't their strong suit. Like I said arranging an appointment for someone to come on and turn on my gas fireplace was easy. The admin answering phones was helpful and pleasant. Their fee was $250 to come out which I had accepted. Now the appointment is where my 2 stars come from. The kid they sent out didn't know squat about my fireplace (and well neither did I since I had just moved into the house). After him taking apart the log set going in my attic and my basement and fooling around a bit, he told me it would cost me thousands of dollars because of XYZ- including basement ceiling and walls being ripped out. Also said I needed a new log set and nothing was to code (My house was built in 98) Well come to find out after I reached someone else for a second opinion my remote setting needed to be turned off (because I was never given a remote) and then BAM we had fire. It was just a setting that had to be changed and a wire moved basically. Took him all of 15 minutes max and $120 service fee.

Top recommendation for these guys. Showed up same day even hrs before approximate time. Friendly &…read morewent into detail about problem with my AC. Had everything up & running in no time. This all in the beginning of summer, which has to be be their busiest time of year. This is also after I had contacted quite a few other companies. First company came out & in ten minutes said I need a whole new system with approx $4-5 grand bill . Second company wanted me to go purchase a thermostat he suggested before he even got here. Called Veteran at 8:00 am, they came out by noon & were done in a couple hrs. Great guys & my bill was just for their time . They did have to do some rewriting with new wires & didn't change a penny for parts ! Above all-this is a veteran owned & operated company & do give a veterans discount. Highly, highly recommended for all services !! A+++++++Thank you so much Veterans !

I manage repairs on bank-owned properties, and got a call at 3pm on a Sunday to say that an elderly…read moretenant lost his heat in freezing temps. Called Veteran's at 3:30pm, and they were on site within an hour. Bill was great about calling me to let me know what the problem was. He had to order the part, but went out of his way to get a space heater for the tenant for the night, and then Bill was back first thing the next morning to restore heat. I really appreciate how quick, helpful and professional Bill and Joann were. Very fair pricing as well. Will absolutely call them again next time we have a need.