Friends, I am here to tell you that you need to stop perusing Yelp for a house cleaner and hire…read morethese folks, IMMEDIATELY. Do not overlook this company simply because they don't have many reviews yet. If they continue rendering such stellar service as they did for me today, their Yelp page will be overflowing with 5-star reviews in the near future! I contacted them 2-3 days before I needed a move-out cleaning. This being the "social distancing era", I send them video walk-through of my apartment and some pictures of particularly problematic areas. One of those areas included an oven that I never used for two years because it was already so DISGUSTING when I first moved in, and a storage area that mice had apparently been using as their personal toilet for the previous year, unbeknownst to me. Hairo did not make me feel bad about booking last minute, or for requesting Sunday service (when they are normally closed), OR for the supreme nastiness of my apartment's problem areas. He just said, "Yes, we can do this." He sent me a quote via text which gave a line-by-line breakdown of precisely everything they were going to do, and it was split into sections by room type (kitchen, bathroom, living room, etc.). Very organized and professional. Today was my move-out and their cleaning service was THE ONLY THING that was good about the day. Hairo and his team showed up on time for our appointment, and friends, you CANNOT imagine how mortified I was when they walked in and saw that I wasn't done packing yet. That had never happened to me before, and I didn't even know what to say. Hairo would have been well within his rights to cancel service for the day (because with a move-out clean, it is assumed that you will have moved everything out before the cleaning crew gets started). It would have been more than understandable if he had given me a look that said, "Come ON. This is unacceptable." But instead, he calmly surveyed the state of things, reassured me that it was going to be ok, called a fourth team member to come join them, and then instructed his team to grab boxes and start helping me pack. I could have cried, I was so grateful for the help. At no point did any of them appear frustrated or angry at the extra work. Instead, they smiled at me and reassured me whenever I apologized to them or gave them a look that said, "I know, I'm a piece of trash." They were each very respectful when packing my items and they did their best to put like-use items together in the same boxes. They worked quickly and were done helping me pack in just under an hour! My friend and I started to load up our vehicles to transport my boxes to my new apartment, and by the time we got back to pack up for round two, Hairo's team was done!! I couldn't believe it. I walked into an apartment that smelled UNBELIEVABLY clean and fresh - almost as if they had planted a grove of lemon trees somewhere behind the walls. Everything was literally gleaming and sparkling. It looked beautiful. Hairo walked me through the apartment to show me all the big tasks they completed as well as the detailed work on the problem areas. The graveyard of mouse feces was almost unrecognizable from before. They had even moved my fridge out from the wall to clean the droppings BEHIND it -- which I had not asked them to do but was so impressed by. Everything was perfect, and they managed to do it in 90 minutes or less! Hairo and his team needed to rush off to another cleaning job so I was not able to fully express my gratitude toward their professionalism, empathy for my embarrassment at not having been ready for them, and their positive, can-do attitudes the entire time they were here. I paid them via Venmo for the amount they quoted me, and then separately sent a gratuity for each of the 4 team members as a token of appreciation for their efforts. If I could have tipped them each $200, I would have. That's how much I felt they *truly* deserved for a job so supremely well done. So please, do yourself a favor and hire this company for whatever your cleaning needs may be. They are a family-run company and they are incredibly hard-working and professional. I took several of Hairo's business cards and will be handing them out to friends and colleagues whenever anyone mentions needing a cleaner! I can't wait to be able to use them again.

Met with me but hasn't contacted me with a quote or a declination of interest yet. Dissapointed and…read morewill have to reach out to other cleaning services now.

She was fabulous. Well priced. The house looked beautiful. I'm having her come back regularly.read more

We are updating our kitchen and wondered if our 30 year oak cabinets could be saved by getting a…read morereally good cleaning on the doors or should we paint them. Jen came in and did an incredible job. The doors look great and we are very glad we can keep them . I highly recommend her.

Moving to a new home. We used Peggy's Cleaning Services at both homes. The ladies did an…read moreexcellent job in both places. Helpful. Friendly. Willing to stay to job was done. Price was reasonable and they work with your budget. Will be using their Services again! I highly recommend them!

A great local business! The staff is very friendly! They always do a very thorough clean! Would…read moredefinitely recommend

Unfortunately we waited a while to utilize a gift certificate from 518 Maids and before it expires…read morewe have reached out to schedule the cleaning by email, text, phone (no answer voicemail full), Facebook and here and have not gotten any response. Either they are out of business or we've been ghosted.

no deep cleaning performed on apartments floors no person…read moreliving at the vacant apartment , no one eating and no electric at the apartment after paying $160 deep washing cost to maid- maid refuses to offer oppty to return again and deep clean floor... we still see cobwebs along the bottom cabinets and corners. Not good

Adahlia and her crew were very professional and did a thorough job cleaning my apartment at the end…read moreof my lease in Albany.

My mom recently had major surgery and we were having a hard time keeping her home clean. Adahila…read moregraced us with patience and flexibility as we worked out a schedule and she and her team delivered an excellent cleaning. We will definitely be contacting them for our future home cleaning needs.

Vera and her husband have been coming to our home once a month for the past several months. I've…read moreused several cleaning services before and have never seen the value. I usually end up going back to clean the areas that have been missed. Big Apple is tremendously thorough, due in part to the steam cleaner. It's done a great job on our kitchen tile. I also appreciate their use of green cleaning products. Their service price is pretty much on par with typical cleaning services even with the addition of the steam cleaning. They lack the superficial professionalism and friendliness of services like Eco Maids. But I'd rather have someone do a thorough job and be a little less friendly than be friendly and leave me feeling like I could have done a better job myself.

Big Apple Steam and Clean are wonderful. They have been cleaning my home once a month for almost a…read moreyear and they have always been reliable and courteous. I really like their steam cleaning method because of its deep cleaning capability. They steam clean my carpets at every appointment and Vera goes above and beyond to remove any stains. My kitchen, living room, family room, bathrooms and bedrooms are always dust-free and clean after each appointment. It is such a pleasure to come home after they have finished their magic. I had to change my scheduled dates a couple of times and they were always able to accommodate an alternate date. I have been very happy with their service and highly recommend them.

Excellent quality of cleaning. Always on time. Very good communication via text messaging. Would…read morehighly recommend.

My elderly father lived alone, and was unable to keep up with routine home care. Nalva's Cleaning…read moreService came in and did a deep clean of the whole house, removing months of accumulated dust. When they finished, the entire home sparkled. It felt like it had been given new life! They followed up with monthly cleaning, to keep it looking great. Each time, a team of two people spent 2-3 hours vigorously cleaning for a very reasonable price. They were very communicative, texting a reminder and confirmation before each visit. I would highly recommend them to anyone who needs dependable, reliable, quality cleaning.

Amanda was simply fantastic. Our apartment had some very messy sublets, and we wanted to arrange a…read moredeep cleaning before we moved back in. Amanda gave us a great quote and proceeded to leave everything sparkly clean! Payment and communication were professional and easy. I'd recommend her to anyone in the capital region. See before and after pics if you need proof!

GREAT service. They cleaned everything very thoroughly! I would not have passed my move out…read moreinspection without their services, SO worth the small investment to get your apartment's security deposit back.