Color didn't cover my gray hairs, stylist said she would fix it and I never got another response…read morefrom her.

It makes me very sad to write this review as I LOVED coming here. This would have been my 3rd time…read morecoming here for a hair cut/brow wax and I was so excited. I went online a week prior to my appointment date and scheduled my appointment for the first available stylist. The day of my appointment I received a text from the stylist doing my hair that her grandfather was ill and she would be unavailable for our appointment and requested we rescheduled. I informed her that I work all day the following day and then would be leaving for a trip the day after that(reason I wanted to get my hair done). I asked if there was any other stylist available to do my hair to which she said yes and scheduled me with them. Less than 3 hours later I receive another text from the new stylist stating that she saw I tried to schedule for this evening and there must have been a mistake because she does not have enough time in her schedule and that my appointment will be cancelled. I replied back to her with the screenshot conversation with the previous stylist that had scheduled me with her to explain the situation and again asked if anyone else would be available this evening to cut my hair. She then replies that she understood and that if I came in with clean dry hair that she could do me but not enough time to wash my hair. Normally as I would not be bothered by this I am quite annoyed with everything that as already taken place and because the times I came in prior was during covid and they were not washing hair but still changing the full price as if the full service was completed. That never bother me because again I understand covid but now and after this cancelling on me its quite annoying. To top of the last reason why I am done with this place is because they have done something to the similar nature to my mother. At the beginning of April 2022 my mother was getting ready to go into the hospital for a bone marrow transplant and would be receiving chemotherapy and losing her hair. She has always had long really curly hair and she wanted to go to a salon that understood how to work with hair like hers and was also covid friendly due to her being immune compromised(she wanted it shorted so it wasnt so dramatic when falling out.) I told her about west oak and how I LOVED it there and all the stylist were great and would take great care of her and they are also covid friendly by only allowing a certain amount of customers in the building and not allowing customers to bring guests with them; as well as mask options. She was so excited and immediately hopped online to schedule an appointment. However she noticed she would need to enter credit card information for cancelation policies; where she normally would have no issues with this and would just schedule she became concerned that given her condition she could have to go to the hospital at any moment for blood, platelets etc. Because of this she did not feel comfortable scheduling, became discouraged and ultimately did not schedule and refused to allow me to use my card information. I felt awful and really wanted to help her make this happen so I hopped on facebook and message the west oak salon facebook page explaining our situation and asked if there was anyway to help work with us. Someone replied and was more than happy to help and scheduled my mom manually for us so no card information was needed. She received a text confirming her appointment and even a reminder. HOWEVER the day of her appointment she shows up and NO ONE has ANY knowledge of her appointment and made her reschedule to a different day. THERE IS NO COMMUNATION IN THIS PLACE BETWEEN EMPLOYEES!!!

Amazing experience and was pleased with my pedicure!…read moreEveryone is helpful and always wants to please you!

Cute salon in Lithopolis! I was able to schedule an appointment online and when I got there, my…read morenail tech was ready for me. I came in for a pedicure and she did a great job. I got the spa pedicure and was able to pick from various scents what scent I wanted for the sugar scrub. She also provided a nice little massage while applying the scrub and lotion. Super relaxing

I had appointment at 3 and I walked in at 2:58, lady greeted me and had a client still, she said…read more"I'm finishing up" yet she continued to chat with her and barely the client she's working on is picking a color, I walked after 15 min, cause there's no way she was done. I think it's disrespectful on their part to not honor the time of their client with appointments.

Great quality and customer service. Mika is always nice and great pedicures! They do a new client…read moreraffle which seems cool! I got a men's pedicure and manicure with gel matte and was very reasonably priced for the no hassle and great service.

I will never go back horrible customer service. I had been going there since they open. I had…read morealmost 3 full cards of prior service and they refused to combine the cards. At no time when I originally got the 3 cards was I advised of this. And the owner who I have gone to since day one tries to tell me the owner won't let them. Ma'am you are the owner!

Love this place and the ladies there! So soft spoken and sweet and caring. They do all types of…read moreservices. I don't go anywhere else for my brow threading. They shape my brows the way I want!

THE SWEETEST LADIES EVER! they're a small business which i love and they genuinely care about you &…read morewhat you need done. they all love their jobs and the place is so clean and cute inside! 10/10 recommend over any big chain salon, these ladies are AMAZING :)))

The owner and staff are always friendly and welcoming! They do an amazing job on my eyebrows every…read moretime. They also offer facials which I'm so excited to try :)

From the owner: We offer full body waxesread more