Color didn't cover my gray hairs, stylist said she would fix it and I never got another response from her. read more

West Oak Salon - Hair Salons Near Me - Canal Winchester, Ohio

It makes me very sad to write this review as I LOVED coming here. This would have been my 3rd time coming here for a hair cut/brow wax and I was so excited. I went online a week prior to my appointment date and scheduled my appointment for the first available stylist. The day of my appointment I received a text from the stylist doing my hair that her grandfather was ill and she would be unavailable for our appointment and requested we rescheduled. I informed her that I work all day the following day and then would be leaving for a trip the day after that(reason I wanted to get my hair done). I asked if there was any other stylist available to do my hair to which she said yes and scheduled me with them. Less than 3 hours later I receive another text from the new stylist stating that she saw I tried to schedule for this evening and there must have been a mistake because she does not have enough time in her schedule and that my appointment will be cancelled. I replied back to her with the screenshot conversation with the previous stylist that had scheduled me with her to explain the situation and again asked if anyone else would be available this evening to cut my hair. She then replies that she understood and that if I came in with clean dry hair that she could do me but not enough time to wash my hair. Normally as I would not be bothered by this I am quite annoyed with everything that as already taken place and because the times I came in prior was during covid and they were not washing hair but still changing the full price as if the full service was completed. That never bother me because again I understand covid but now and after this cancelling on me its quite annoying. To top of the last reason why I am done with this place is because they have done something to the similar nature to my mother. At the beginning of April 2022 my mother was getting ready to go into the hospital for a bone marrow transplant and would be receiving chemotherapy and losing her hair. She has always had long really curly hair and she wanted to go to a salon that understood how to work with hair like hers and was also covid friendly due to her being immune compromised(she wanted it shorted so it wasnt so dramatic when falling out.) I told her about west oak and how I LOVED it there and all the stylist were great and would take great care of her and they are also covid friendly by only allowing a certain amount of customers in the building and not allowing customers to bring guests with them; as well as mask options. She was so excited and immediately hopped online to schedule an appointment. However she noticed she would need to enter credit card information for cancelation policies; where she normally would have no issues with this and would just schedule she became concerned that given her condition she could have to go to the hospital at any moment for blood, platelets etc. Because of this she did not feel comfortable scheduling, became discouraged and ultimately did not schedule and refused to allow me to use my card information. I felt awful and really wanted to help her make this happen so I hopped on facebook and message the west oak salon facebook page explaining our situation and asked if there was anyway to help work with us. Someone replied and was more than happy to help and scheduled my mom manually for us so no card information was needed. She received a text confirming her appointment and even a reminder. HOWEVER the day of her appointment she shows up and NO ONE has ANY knowledge of her appointment and made her reschedule to a different day. THERE IS NO COMMUNATION IN THIS PLACE BETWEEN EMPLOYEES!!! read more

My friend went to this place to get a balayage, which stated on the website that it was $115+, but without consulting me, my stylist added an Olaplex treatment ($25). She recommended to me during the appointment that I get a smudge root without properly communicating the price, and while I agreed, it still set me back $55 and I don't notice any difference between my root and end color. I ended up spending $233. On top of all this, she got bleach on my dark navy blue sweatshirt and told me it was only a little bit. When I got home, it appeared to have been multiple big bleach stains that spread throughout the upper-back portion of the sweatshirt, ruining it. If anything, they spend more time creating content than focusing on the hair itself. We discussed during my consultation me having some warm tones in my finished hair since I did previously have dye on it, but I got borderline red highlights, even though I lifted very light. This place has a very nice aura, but the money spent and the finished product didn't add up and failed to impress me. Overall, bruh. read more