Great location, friendly & knowledgeable staff. I love they have the option of the self wash & the…read moregroomer. Best of both worlds! There are two young ladies who have always gone above and beyond in their customer service for whatever we needed. MC is one and Lori is the other. Great assets for your company. You should be proud, your training & company moral must be strong. Same day delivery is so convenient. Excellent product selection & prices. They even price match. Silly to say, but my furry friends and I feel like we've gone pun a field trip & not only gotten great things, but a wonderful experience as well. Love shopping local & supporting our Germantown & Memphis communities~ We even love the shopping bags. Top notch! Why go anywhere else?

There are reasons why this is my go-to company for my pets' needs. The employees here are friendly…read moreand engaged. They seem to really like their customers, and exhibit a can do attitude toward honoring any reasonable request. I like that the stores in the Memphis metro area still have that small town vibe to them. I also like the fact that they don't sell live animals.

The groomers at this location are extremely friendly and have great customer service. I was in…read moresearch of a new groomer and these groomers listened! They took in every request for my dogs grooming she came out looking how I wanted. I would trust them to groom my pup, again!

They have only one cat groomer. I respect their staff who start work @ 7am. But this particular…read moregroomer showed a lack of respect for the client in that she was 20 minutes late for an appointment booked a week in advance. Furthermore, she reluctant to groom a long-haired cat that had some mats on her belly, around her legs and rear. So was she inexperienced? or just lazy? Not sure...

Fish are all dead and jewell the gm is on a power trip. Rude and wrong saying it's policy to bring…read morein water BEFORE selling you fish. I know the policy. She straight up is being lazy. They neglect these animals then refuse to sell them. She let me buy it for full price, no issue. Will not be buying from Petco. 2 stars bc I don't wanna get removed. This actually happened Oh I was overcharged too. Pictures below

Had a great experince, our dog was very well taken care of! Our groomer, spike, was very…read moreprofessional and knowledgeable, he took such great care of our dog who is blind so she's always alert and startled easy, but she was calm, in great hands and couldn't have been happier after her care!

For the love of your fur babies, this is the place to get a treat or a much needed supply! Small…read moreand sweet with super friendly staff and a lot of unique baked treats, apparel, trinkets/toys, chews, food and grooming supplies. My little one loves her new fleece from here!!

Such a cute little shop!…read more They have several puppy cakes for birthdays that can be shared (only for dogs). The have lots of little cupcakes, cookies, and traditional treats for dogs. We also found dog safe "popcorn"! The team was very patient with our order, and made sure the names were spelled properly. We were given instructions on the storage requirements for the cake and serving sizes. Incredibly helpful! Perfect place for a special occasion treat for your dog!

Starla is an ABSOLUTELY AMAZING in grooming my Shitzu and my German Shepherd. She is masterful in…read moreher work. So professional and genuinely lives my dogs. I'm so grateful to have been recommended her because in four years I have NEVER been disappointed. Give her a try! You won't be thrilled that did.

I recently got a Mini Aussie puppy from this establishment. He was originally from a breeder and…read morewas sold to the store. I called and set up a meeting with the puppy before making my decision. DO NOT be fooled by the niceness of the staff!! Over the phone they mentioned that the puppy was going to be between $1,500 and $2,000, with monthly payments. after I had gotten there and been playing and loving on the puppy for over two hours they told me he was going to cost $3,600 with monthly payments of $100, which is an EXTEME difference to what they told me over the phone. They had me fill out an online form, without telling what I was filling out. the whole time i though i was filling out a form to be approved to take the dog home. Proof of income, Proof of housing, ect. in reality, I was filling out an application FOR A LOAN. No one made it aware to me that i was applying for a loan and by the time i submitted the form it was too late. I didn't figure out it was a loan until i complemented the working helping me how it was good they make everyone fill out those forms. Then he informed me that yes everyone has to fill those out to be approved for the loan. i said "loan?". I have the puppy at home now and was doing research on his lineage when i found out the the breeder he came from was not only being bashed on the internet for mistreatment, changed their name to avoid bad press, but were also selling these puppies for $500. Puppy dreams added another $3,000 to his cost. I am extremely pissed off how badly they ripped me off. I genuinely feel bad for the puppies that are still in that place, and for the people going their to find their best friend for life but instead they get deceived and taken advantage of. I am a 20 Y/O college girl who was looking for a dog to help with my mental health and anxiety; they knew that and still decided to rip me off. I am so ashamed of not only them but of myself for trusting the very "nice" guy helping me through the process.

This is one of the only stores in town that sells top quality pet foods like Innova, and they are…read morealways very nice and helpful. They are closed on Sundays (which is usually the day I realize I'm out of dog food!). It is a small store, but they carry some reasonably-priced, premium products for all types of pets.

I was a repeat customer. I knew exactly what I wanted. There were two different prices on the same…read moreitem. A difference of A DOLLAR! I brought this to the attention of the clerk and he also called the owner by phone. I wanted the lower ticketed price. He refused stating it was not the price in the computer. The owner refused because it was stated "they changed the prices by hand and it was a mistake." I stated "this was not my fault." I wanted the item for the price ON THE TICKET. The clerk argued with me and stated other retail stores would agree with their position. I stated to the contrary, I too was a former store owner and if this situation was in my store I would have to give the customer the lower ticketed price. The clerk stated (in front of another customer I might add) "I rest my case." You USE to own a store. Before exiting the store I stated "it was a shame that they were willing to lose a repeat customer over a dollar!" To add insult to injury, the clerk degraded a customer in front of another customer. Believe me, I will tell everybody I know the poor customer service I received and I would never recommend them! All over a dollar, I hope that sale was worth it!

looking for dog food and accessories. come check it out. great prices and excellent service. also…read morecarry fish food.

BrownDog Lodge takes wonderful care of our pack, we love the live cams!…read more When we say, time for daycare, they lineup by the door waiting for their leash to be attached. Soka, our coonhound follows us all over the house in the morning making sure she is not left behind. From the live cams we can see our old dog Jim laying in the sun and welcoming others to nap with him. Noah and Soka run and play with others all day long. Teddy, our puppy, runs and runs with the other pups, then they all nap and start all over again. Our pups are happy, and tired when they get home.

My baby has went there for years and he had a bad experience the time before this one. He went back…read morefor his courtesy cut a few days ago. The new groomer they have pays attention to detail and did amazing. He was much happier coming home and he looked amazing they followed every detail I asked... Love it!!

This is my backup pet food store, as I don't think that they ought to be in the cruel business of…read moreattempting to sell live pets. Also, there are other reasons why this corporate store displeases me: 1) This store is wasting precious ground water by allowing the toilet in the men's restroom to continually leak. I've previously reported this issue, and the problem persists. 2) Employees need to more often empty the trash can located at the front entrance. It's not sanitary to have garbage overflowing out of the receptacle. I informed an employee, and no action was taken to correct the issue. 3) If a manufacturer's coupon is attached to a product's packaging and for sale in the store, that coupon should still be honored whether or not it has expired. I've consistently found Hollywood Feed to be much more responsive to their customers, so they remain my primary source for my pets' supplies. So, two-and-a-half stars, rounded down to two stars for failing to show signs of improvement over the past year or so.

I took my dog here for the 1st time for grooming, we had Ms.Kyra W. She was absolutely great!…read moreShowed her a TikTok video of how I wanted him to look & she delivered. Definitely will be re-booking with her.

This is yet another Hollywood Feed location that offers competent, efficient, and friendly service…read more The inside is now fairly large ever since their expansion. The vibe here is nice and comfortable.

The brands and product choices are prevalent and what we are looking for. The staff is friendly…read moreand helpful. The store is clean and well-maintained.