Excellent service. After purchasing we found that the mattress as too firm. They replaced the…read morefoam with a less dense version which is much more comfortable for us. Sam, thanks for your help. Rich Janes

I just wanted to provide an update after four years to say, I still love my bed and it's holding up…read morewell! It's still very comfortable and supportive!! Thank you verlo!

We started looking for new mattresses and after a few other stops we hit Mattress Firm, I liked the…read moreidea of the no-employee place we went to but Eric @ Mattress Firm was such a great help, not at all pushy or trying to lead us into something. He was easy to work with and gave us some really useful pointers, so we stopped our search and bought from him. They have very comparable pricing to other places we shopped and fast delivery options. So we had an excellent delivery (on time, great communication) but as soon as the guy gets into the room to pick up the old mattress he says...those are the wrong size, and tells us d to call the store after the delivery. So later that day we did and Tim answered and assured us "No Problem" we can deliver the right ones the next day and we just need to pay the difference. He sent a link to pay and no hassle, no fees, just amazing customer service. It was our fault but they still made the entire process fast and easy. Everything from the purchase, to the return to 2 deliveries, everyone was great. I was a little worried about a big box mattress store, but no more, we had an amazing experience at an amazing store.

We have just gotten our amazing new mattress from Mattress Firm in Elgin. We have slept on it for…read morea few nights and are loving it!! We sincerely appreciated the wonderful service that Monica gave us, as she walked us through her recommendations and gave us space test all of the recommended options. She was patient and helpful and didn't pressure us to buy when we told her that we needed time to think about. She was very helpful to close the deal when we were ready and made it very simple! Thank you very much!!

Given direct info about beds. No pushy sales tactics. No weird lingo to learn to follow in their…read moreexplanations or sales pitch. Just some guys who are honest in bed selling. Beds are there to try. Delivery available. Great feeling and looking beds. A lot different selection than what you see at your typical mattress shop We ended up visiting other mattress stores and we ended up coming back here due to ease of shopping and learning about bed products. We purchased one of their beds, got a great deal and no issues or ugly surprises

Al- amazing. Not only beyond knowledgeable- we got our bed delivered same day! Talk about service…read more 5th mattress we have purchased from Bed Mart.

Marc Marshall has no conscience, evidenced by his unwillingness to respond to any and all attempts…read moreto collect the payment for an entire semi-truck of name-brand mattresses he received and resold. How do you live with the knowledge that you steal from your supplier?

We found this location through the internet. Knowing how some places like this work - selling used…read moremattresses, mattresses being resold bc they were returned from other big box stores or reselling ones found on Craigslist, Let Go, etc... We challenged Marc as to where he got his product from and if it was brand new. He advised us that everything is from Macy's because he has a relationship with the buyer there and everything was BRAND NEW! Never on the floor as a sample, not returned products, etc. he said they were left over, brand new mattresses from last season/last year that weren't bought and Macy's needed to get rid of to make room for new inventory. We put our trust in Marc and his mattresses and purchased 2 of them in late February / early March 2017. Both mattresses arrived in already opened plastic bags, sealed closed with packaging tape. I didn't think much of it because I couldn't remember how my last mattress delivered 8-ish years ago. The beds were put into place, appearing lush and I was ready for a good nights sleep, finally, on my new mattress. I hopped on the mattress to see how it felt and well, not only did it feel used, it smelled of mens' cologne on one side. I laid on the left side first and felt like I was laying in a nook. As I rolled to the right, I noticed a firmer hump between the two mattresses and gently rolled into a nook on the right side of the mattress, where I smelled the cologne. I began to sniff around, and started finding a few black hairs woven into the fibers of the mattress. I was scared to mention this to my fiancé... but had no other choice. We hopped onto Yelp and read all of the other bad experiences and decided to give the mattresses a quick tape test... we took packaging tape and started laying it on top of the mattresses and pulling it up to see what would be found... dust, debris, and more body hair. We contacted Marc immediately who argued with us for quite some time. We advised him that all we wanted was for him to do the right thing... pick up the mattresses and give us our money back. He continuously told us that we were advised all sales were final, there's a sign on the door to the "outlet" stating this. And also told us all products were BRAND NEW. After threatening legal action against him, he offered to redeliver mattresses in factory sealed bags, and of better quality. To alleviate any more arguing, we accepted his offer. Well, here we are ~6-7 weeks later and the mattress I sleep on is a already dented in the small area I sleep. I'm 5'-4" and about 110lbs. There's a significant dent where I sleep and have never had so much back pain before in my life. I'm 35, a marathoner and in, in my opinion, in good shape. I've never had back issues. I sit at a desk for work 8 hours a day and do exercises to take care of my aging body because of this. There is no way that a mattress should have such a significant imprint after only a few short weeks of using it. Mattresses should last 8 years. We are so disappointed for putting our trust in Marc. I really hope no one else buys a mattress through his company. He may do great things for the community in terms of Toys for Tots and whatever else he does, but the mattresses he's selling are fraudulent and not new! Please, please spend a bit more money and buy something with a warranty, return policy and from a legit store with a good reputation!! I wish I had checked Yelp before we made our purchases. If I can get the camera to take justifiable photos, I will post them. The ones I've taken aren't showing the severity of the issue. If I could give this place, and Marc, 0 stars and find a way for him to lose his business, I would.

We have been shopping for a bed at many stores, searched online, did research on ratings and…read morequality, but had no luck. Then we stop by at the store in Streamwood and spoke with Aaron. Glad we did. Aaron is knowledgable and asked us the right questions, in helping us narrow down the type of bed we needed. Aaron wasn't pushy, available to answer questions and let us browse around without following. We purchased our bed from Aaron and have had it for over a week and love it. We're sleeping much better and waking up in the morning well rested. Their prices are good and they have lower delivery costs then their competition. Delivery was scheduled at the time of purchase and the delivery came on the date and time scheduled. We recommend Aaron and encourage you to go to other stores, then go to see Aaron it will be worth it.

Just bought a wonderful adjustable twin xl mattress! Aaron…read morewas wonderful and really helped us out with a super great and affordable mattress for my disabled dad for his medical bed! Thanks so much Aaron for all of your help! We will be back in the future for sure!

Always a pleasure to work with Sheila! Quick and responsive made the process a breeze. Would…read morerecommend and will definitely go back!

Shiela was amazing to work with -- truly a 10/10. Very knowledgeable and friendly, she offered us a…read moregreat price and went above and beyond to help us through the exchange process when our initial mattress didn't meet our sleep needs. She made everything easy and stress‑free. On the other hand, Erik seemed disengaged and uninterested in helping. He preferred to stay behind his desk rather than interact with customers, which was disappointing.

My daughter purchased a king size mattress and box spring here one year ago at the Saint Charles…read morestore. The frame that they included with the box spring and mattress snapped right in half within six months. When I went into the store manager Tami to tell her about it, she could've cared less. If this is the kind of person that they appoint as a manager I will never step foot in this store again. Do not look for customer service if you shop at the Saint Charles location Tammy Puralewski, store manager, did not even pretend to be interested in a customer. Too bad, in the past we have had good service here from our prior three purchases!

Last April I purchased a king-size mattress from American Mattress,…read morewith which my wife and I were both very satisfied. Then last month, when my wife was coming home from a serious surgical procedure, we purchased and Tempur-pedic twin with an adjustable base. In both instances we were supremely happy with not just the two mattresses, but all the advice, understanding and cooperation that Vince, the store manager, gave us! He was also patient and personable, and very easy and reassuring to work with. I cannot recommend both him and the store too highly.