Our dishwasher leaked all over the floor and Jason came out to look at it. Unfortunately, when he…read moreran it, it didn't do it again. He was very courteous and knowledgeable. I highly recommend.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

They responded quickly to assess the problem with my A/C, ordered the part and fixed it the next…read moreday. Very fair price. Would strongly recommend.

Of course my furnace broke on a Friday night 25 degrees outside. They got out to fix it asap. Found…read morethe problem and the part to fix it and got me running again. Great work with a price.

I bought a new refrigerator/freezer to replace one that was dying. My house is a split-level house…read moremaking it difficult to get large appliances up the stairs and into the kitchen. It took 2 attempts, but they were finally able to get the old fridge down the narrow stairwell and around the stair railings without damaging anything. New fridge is installed and appears to be working fine.

We called them to check on the ice maker that wasn't working from the Cafe fridge we purchased from…read morethem. 6 hours after they were supposed to arrive the repair person got here. The initial repair person that came clearly had no idea what he was doing, and spent about 20 minutes trying to figure something out before he called in backup. Once the other person came he repeatedly said to the first person " Are you drunk? Now I'm really worried. You need to go home and get some sleep" And then later "Just go home and get rest. I'm worried about you." This was a really strange and uncomfortable situation. The second guy kept trying to show the first things, ask him questions, etc. The first guy literally could not do anything or answer a single question. Ultimately, I was told it was a $500+ repair for an issue, but nothing was shown to me, and after asking to have the quote emailed to me, I never actually got it. Unprofessional from the beginning, and wildly bizarre that they would send someone out who was in such a state. (Not to mention still charging me for the visit).

Richard did a great job in replacing a light switch, hanging outdoor window shutters into a brick…read morehouse front and unplugging a bathroom sink. He has a great personality, thoroughly explains what he is going to do, fair pricing and most importantly, does good work. I look forward to the next project he will be tackling in a few weeks. Thank you Richard!! Karen G

I'm an able bodied retired man who let a bunch of small projects build up until I was baried. I've…read morehad Richard out to take care of 2 sets of projects at my home. I can't recommend this guy highly enough! He does what he says he's going to do. Charges what he says he's going to charge. Stays in communication to let me know the status and gets thinks done quickly. Seems like a real good human, too. I will use him again, most definitely.

Robert arrived in a timely manner. He explained his steps and findings. Also provided tips in…read moremaintaining my dryer. He even cleaned up after himself. Would definitely recommend again!

The tech did not not call us to give a heads up but they just sent the text and email early in the…read moremorning which usually people won't be seeing that early. We have to reschedule and wait for another day.

First, Lee was our sales person he did a great job. He knew about all of the appliances we were…read moreinterested in.And very friendly. We rarely buy on the first visit but we have had good experience in the past. The delivery could not have gone any better Matt and Willie were very friendly and careful. I've never had much luck with deliveries in the past. So all of them were exceptional.

On the repair side, a technician came to fix our water dispenser that was supposed to be under…read morewarranty. He provided a new pitcher thinking that might be the problem while ordering a new electronic board for it. The pitcher was not the problem, but the board. We were left with a new pitcher we didn't need and were charged over $200 for the "warranty" work.