We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

Made the appointment on Friday afternoon. Couldn't get an appointment until Monday at noon…read more Dustin was the technician. I explained the symptoms. He knew exactly what was wrong. About 20 minutes later he had replace a fan which was OEM. Price was as expected. Works fine.

They responded quickly to assess the problem with my A/C, ordered the part and fixed it the next…read moreday. Very fair price. Would strongly recommend.

Of course my furnace broke on a Friday night 25 degrees outside. They got out to fix it asap. Found…read morethe problem and the part to fix it and got me running again. Great work with a price.

I bought a new refrigerator/freezer to replace one that was dying. My house is a split-level house…read moremaking it difficult to get large appliances up the stairs and into the kitchen. It took 2 attempts, but they were finally able to get the old fridge down the narrow stairwell and around the stair railings without damaging anything. New fridge is installed and appears to be working fine.

Service was not up to par. no one got out of their seat and when we stood at the desk and asked for…read morea specific part, she just stared at us and said she needed a part number and when we tried to explain the appliance that we have she still did not get up out of seat ( which was across the room) or answer us. terrible service. We just walked out.

Richard did a great job in replacing a light switch, hanging outdoor window shutters into a brick…read morehouse front and unplugging a bathroom sink. He has a great personality, thoroughly explains what he is going to do, fair pricing and most importantly, does good work. I look forward to the next project he will be tackling in a few weeks. Thank you Richard!! Karen G

I'm an able bodied retired man who let a bunch of small projects build up until I was baried. I've…read morehad Richard out to take care of 2 sets of projects at my home. I can't recommend this guy highly enough! He does what he says he's going to do. Charges what he says he's going to charge. Stays in communication to let me know the status and gets thinks done quickly. Seems like a real good human, too. I will use him again, most definitely.

Robert arrived in a timely manner. He explained his steps and findings. Also provided tips in…read moremaintaining my dryer. He even cleaned up after himself. Would definitely recommend again!

The tech did not not call us to give a heads up but they just sent the text and email early in the…read moremorning which usually people won't be seeing that early. We have to reschedule and wait for another day.

We had a freezer stop working under warranty. They came out at least five times, it would work for…read morea bit and then stop again. We threw away food 3 times. After several calls to their service department I quickly learned that "we will call you back" meant I better call them back because they never once actually followed up with a call back.

First, Lee was our sales person he did a great job. He knew about all of the appliances we were…read moreinterested in.And very friendly. We rarely buy on the first visit but we have had good experience in the past. The delivery could not have gone any better Matt and Willie were very friendly and careful. I've never had much luck with deliveries in the past. So all of them were exceptional.