We have had Purcell Appliance come to our house twice and have been VERY satisfied both times. They came very quickly and stayed after hours until the job was taken care of. Very knowledgeable and very friendly! Excellent service and very reason price! read more

We had Purcell Appliance come to our home to service our stove/oven and, most recently, a refrigerator. Mr. Matt Purcell was very professional and responsive to our needs, and his communication was excellent. We appreciated his strong commitment to providing service with integrity and trust. He worked efficiently, and we will continue to rely on him for any future repairs or appliance purchases. Thank you! read more

11/12/25 Easily the worst experience with any appliance repair company we've ever used. The technician arrived, goes into the laundry room and looks at the Whirlpool washing machine and tells me outright "we don't fix that issue" based only on my description of the problem. He didn't even touch the washer until he could see I was visibly annoyed. Later he looked at it for about 15 minutes and then told me it wasn't the suspension rods as he suspected (though "(we) won't repair those at all because they'll just break again in three months.") His estimate to repair the direct drive (motor? gears?) was $850. The washing machine didn't cost that much brand new. What made it even more frustrating was that he was on the phone with a technician asking about the washing machine WHILE looking at it. I don't think this guy is an appliance repair person, but perhaps some other trade? He then repeatedly informs me that Purcell sells washers and dryers. Yay. Next up he went to the kitchen to inspect the dishwasher. Once again I describe the issue to him (which we did when we set up the appointment) and tells me AGAIN without touching the dishwasher. "You need a new control board... the parts cost on those is $550." Once again, he didn't do anything except push the buttons on the control panel and looked at the dishwasher filter. And also once again, the PART COST is higher than the cost of the dishwasher. And again he tells me Purcell sells dishwashers too (just my luck!) and we can get $50 off if we buy one - because we paid $150 in service fees. What. A. Joke. This place sells appliances and is not affiliated with the previous owners of the repair service we had used in the past. They've been open for a year - selling appliances, but also offering the following services - and I quote: Heating and Cooling Commercial Refrigeration Electrical Repairs Cooktop repair Range installation Appliance repair Stove repair Dryer installation Freezer repair Grill repair Microwave repair Range hood repair Trash compactor repair Washer repair Appliance installation Range repair Stove installation Dishwasher repair Dryer repair Garbage disposal repair Ice maker repair Oven repair Refrigerator repair Vacuum repair I'm out $150 and this place is laughing all the way to the bank. Do yourself a favor and stay FAR AWAY from this "repair company." By the way - on separate reviews I've left this company, they keep telling me that the washer was used improperly - yes I'm sure it was overloaded. So they won't repair it because it was overloaded? We needed a repair, not a scolding from a company that wants to sell new appliances and NOT repair existing ones. I stand 100% by my review. read more

Had an appt for a tech to come out 11/11. They were running late which they communicated. He took a look at the commercial stove and gave us a verbal estimate. We are a veteran organization and need to take things to the board for approval. Needless to say we are still waiting on the written estimate. We have asked at least 4 times for it. But they received their $155 call fee read more