Wow! I used to go to this location often. I had thought the customer service had improved over the years (not as snobby, ignoring your presence, the look over!). Well it appears customer service has gone down again. Not sure if senior management has changed and it is not a priority?? Recent visit - no one saying hello, asking for help. In the Theory section - at least three girls talking - nothing, no acknowledgement. Well when I finally reached the jeans section - finally got a hello. Cosmetics section - looking at make-up for a brand that is not widely available. Seriously a bunch of girls just chatting and not asking if I need help (at a make-up counter!!). I swatched myself and though I wanted to buy something that is hard to find - I didn't want to give Holts my business. I was not dressed in my suit that day or had done my hair. I was running errands, gym etc. - boy was I meant to feel worthless here. Had I got good service probably would have picked up new work pants from Theory (a favourite brand of mine) and that make-up product. Can't wait till Nordstrom hits Toronto and online shopping for hard to find with just be my best friend again. Theory is also available at the Bay! read more

The employees here decide whether or not to give you service purely based on how you are dressed and your age. Hell, if I opened up a store, I'd tell the employees to even serve the ones dressed in pyjamas because customer service is king. Besides, salespeople don't have x-ray visions to see whether or not you have a black Amex card. Anyway... HR has all the brands you'd expect to see, like Brunello Cucinelli and Salvatore Ferragamo. Since we all know what to expect, I'll address the state of the sales around Christmas. If you look at what's being sold at a discount, you'll quickly see that they are not worth buying, despite the Prada label. Don't be fooled - all the good stuff is always at full price with a mark-up. You'll occasionally see brand name stuff on sale (to trick those individuals who purchase by brand only), but I personally try to avoid all that by going to Harry Rosen or Brooks Brothers. Or have it tailored. read more

Really bad experience here. No one pick up the call when you called and even left message for return call. Never bother buying there.

This review is only about the Chanel located inside HR. Absolutely atrocious customer service. The sales associate I spoke to was in her late 20's (older than myself) but had a ridiculous attitude - almost completely looking down on me for walking into the store. I was looking at a pink chevron boy bag from s/s pre-collection. I simply asked her if it was calfskin or lambskin which she immediately snared back that it was lamb. Once I touched the bag I immediately knew she was wrong as the bag was very tough/textured. At the time I was carrying a black lambskin boy and I could easily tell the difference. When I asked if she was sure, she rolled her eyes. I tried the bag on but wasn't quite sold on the chevron so I asked what colours, if any, were available in quilted. She said a large size in white and I immediately said no (way too big in size and I stay away from white due to colour transfer) - so of course she ignored what I said and brought it out because it's a bag that she likes herself. I should have known to walk away by now but since I went in for a key holder I proceeded to ask her about that or if any other SLG's were available. She looked at me as if I had committed some blasphemous crime stating that "we don't buy slg's here maybe try Yorkdale because they have more basic pieces like that." Excuse me? Not only was this SA lacking in basic knowledge of the products, she didn't listen/care about what I was interested in and even went as far as being condescending about my requests. TL;DR - SA was a useless sack of flesh that acts entitled yet probably can't afford much of the merchandise herself. Bye Felicia. read more

It is sad that one of my favorite brands is DVF and the only place in Toronto that regularly stocks DVF is Holts. Is it just me that thinks the employees and decor are unnecessarily uptight/ stuffy? Department stores of the same caliber in the US (Bloomies, Barneys, Saks, Neiman) are a lot more fun and creative. Plus Bloomies always have sales of designer products - no matter what time of the year it is - unlike Holts. Meh. read more

I only shop at Holt Renfrew to buy the perfumes from the jo malone counter. Moving to toronto just a few months ago I visited this location to pick up a new supply and was thoroughly disappointed. The whole thing being jo malone is to layer their scents. I walked out of there with 2 samples to see which other one I would buy to layer with the one I had already bought! If somebody is buying a 30 ml bottle of perfume for $75... throw a few more samples in... how else are you supposed to sell and how is the customer supposed to know what they want to pair it with? Stock up and quit acting so cheap! read more

This was once the best you could get in Toronto and that doesn't mean it was good, it just means it was the best you could get in Toronto. The selection at Holts is good but the sales staff is sparse and typically unfriendly and unapproachable. Don't dare disturb them while they are busy. I've traveled extensively around the world and Toronto is the only city I know where being in retail sales is all about attitude and nothing to do with service and Holts does noting to dispel this. Despite this I still can't resist a walk through the men's wear department. With no sales help in sight it can be hard to find things. I've never understood the logic where it is important to keep sales staff busy with everything except sales. I don't know if Holts has staying power at this point. I expect to walk by one day and see the name changed to Joe Fresh... another brand owned by the Weston family. read more

You would think that in this economy the Holt's on Bloor would not go out of their way to judge people or make them feel inferior, yet they do time and time again. I lived in Edmonton for over 3 years in which time I earned a generous salary and had nowhere to spend it but at the Edmonton Holts. And spend I did, over $10,000 in a two-year span. I enjoyed returning to the Edm Holts and I continued to spend because they always offered me exceptional customer service in every dept. Now, I'm a 28 year old woman, but I look like I'm 20 and could pass for 18 because I wear very little make-up and my street clothes are very casual. But in Edmonton, it doesn't matter what you look like, everyone is treated the same. Afterall, it's usually the blue-collared oil rig workers who have the most disposible income in Alberta. When I moved to Toronto six months ago, I realized how differently people are treated based on looks. Time after time, the sales people at the dt Holts ignored me, walked away from me, and generally treated me like a second-class citizen. Just the other day I asked one sales person where customer service was and she waved her hand in the air and said "somewhere over there", in fact it was two floors up. Then she walked away to chat with her friends at another counter. Everyone is entitled to dignity, and no retail store should ever make a person feel inferior PERIOD. Luckily, Toronto is a big city and I can happily take my business elsewhere. read more

This is a review of both the store and the afternoon tea Sales staff were actually very helpful to my 76 year old mother who isn't certainly not rich. Kudos to the girl at the YSL cosmetic counter who was very sweet to my Mum who spent all of $55. Also to the girl on the top floor who personally escorted us to the scarves. We didn't have any snooty staff and the outfit I was wearing probably cost less than $100. The afternoon tea was DISMAL. I have no idea why it is so hard to find decent afternoon tea in Toronto. The scones were small, dense and chewy. Tiny, flavourless sandwiches. The desserts were all chocolate (yes love chocolate but!) should be SOME variety. I do not recommend this at all. read more

First off I have to say I do not have loads of money, fancy clothes or dimonds on every finger....but when I walk I to Holts I am treated like a millionaire. I am addicted to fine skin care and recently purchased a new mask from La Mer. The associates at the La Mer counter were fantastic and loaded me up with fantastic samples. Love you two and I will be back on Friday to buy more La Mer Every time I have ever gone into the Bloor location I am greater by happy, professional people, who respect where they work AND treat their customers like gold. They are not snooty Im sure they can be, but if you walk in there with no attitude you get treated with no attitude. Now for the "new design" Holts at Yorkdale??? You will never see my money. Before I purchased at the Bloor location I was looking at the same product at Yorkdale....well the associate could NOT get off the damn phone! I stood there staring at here for a good 10 minutes, all the while she gabbed on in Russian to a friend. I got fed up, grabed a box and walked to the service desk asking for the price. The service desk asked if I wanted the La Mer assistant to help me and I said "no, I'd rather not, she is to busy talking on the phone" The 'customer service' person just looked at me, checked the price and that was it! No apology, nothing!! I'm sorry folks, but if I'm about to drop over $250.00 on a face mask you could at least act like that's a bit of a deal. Your in retail!! The associate saw me talking to the customer service desk and finally hung up the phone as I was walking back to put the box back...she knew I was ticked and tried to convince me to purchase. I asked for a sample, and she opened the jar while telling me that she didn't have any samples and that I should just buy the item because it's the most amazing thing ever made. Anyways, long story short I didn't buy from them...I got on the subway and went to Bloor and had a wonderful experience Too add to the pathetic experience at Yorkdale is the new design of the store. It is sterile, cold and frankly cheap looking...yes cheap. If anyone reads this and works for the Bloor location, please don't ever change. read more

I don't know if it's b/c I'm not from Canada, but I love this place. I mean, we have stores like it in the States, but there's something nicer about it. Maybe it's b/c I think everything about Canada (Toronto in particular) is nicer and sweeter. Regardless, this store is great. read more

Just stopped by this weekend because they had a sale for people on their email list. My friend was shopping for a new fragrance and we met Daniel, who works at the Tom Ford fragrance counter. He was UBER-helpful, genuine and kind, without being overbearing or pushy. You could tell that he knew a LOT about fragrances (I don't, but my friend is quite the connoisseur and the two of them were talking about the ins and outs of different scents, using fancy terms like 'sillage' - which refers to the trail of a scent that lingers from a perfume, and talking about fragrance blogs) and loved sharing his passion with customers. My friend and I have very different tastes in perfumes. Once we told him what perfumes we like, he was able to find a bunch of options for each of us (in different price ranges) that were spot on. We were both really impressed by this. Many of the scents were unisex and he had worn them, so he could let us know the differences between them, like which ones will last all day vs. just a couple hours, or which ones got him the most phone numbers;P He asked for our names and got to know us and really went the extra-mile. He was chatty without being fake, didn't pressure us to buy on the spot (especially with fragrances, it's nice to try it on and walk around and see how it smells on you). If you are in the market for a new scent and are looking for something different from what everyone else is wearing, look for him. Holt's carries a bunch of lines that are exclusive or hard to find (e.g. Tom Ford private blends are only found at Holt's and Harry Rosen). read more

Bad Costumer Service . The lady at the female sunglasses department upstairs was so unproffesional and couldn't find me the sunglasses I was looking for from the model number - The male clerk sownstairs was very snooty . read more

Great selection of designer goods. If you're a frequent customer, they mail you a lot of offers like 25% back in gift cards or some private sales. I'd suggest to get help from a younger sales rep. A lot of the older sales reps are really snobby. What I noticed here is that if you don't dress like you can afford their products, they don't bother trying to help you. read more

I don't know why this place is so busy. The food is overpriced and the portions you get don't satisfy you. I used to come here on my lunch once in awhile for their grilled paninis. After awhile I wasn't really craving it for the service, cost and snotty employees and customers. I don't really see the point in spending money at a place that's seems like a fancy cafeteria set-up. read more

Came back a few more times and I'm still going to give this review a 3 star. Still love the eye-candy, saw some cupcakes and I will post the pictures soon. I discovered a really yummy combination of turkey ham, cranberry and some kinda soft brie cheese? Sooo good, I had it in a wrap and then in some type of artistan bread. But then, I found another thing that disappointed me. Their customer service. The first few times I went in there I heard one worker complaining, but again today I had this one lady say "I'm on break" three times while facing me and when I said "excuse me?" she said she wasn't talking to me. When I asked for an empty cup she said she only had a plastic one, which I refused. I redirected myself over to the espresso bar and asked for one of their many stacked cups there while clearly showing my Holt Renfrew bag, indicating that I had just made a purchase there and the lady still gave me a bad time. She said I can have a free mini cup that they have out with the complimentary lemon water. I said I didn't want that one... (or else I would have gotten it myself) and she finally, after much hesitation, decided to give me a paper cup. The attitude there seems very catty. read more

I always get great service here... they treat me like a queen and it's great to treat one's self here

I wanted to treat myself to a new purse so I went into Holt's two times this week to check out their selection of Marc Jacobs bags. I can afford to buy the occasional item from Holts - what I can't afford is to waste my time in a store that seems to judge me on the way I look. As I was riding up the escalator from the concourse level a group of employees were standing around talking. I think they were supposed to be handing out perfume samples but all they did was stare at me up and down. Did they smile? No. Did they ask if I needed anything? No. They simply stared me down then went back to their conversation. In the purse section there was also large amount of employees - doing nothing. A couple of them stared at me and it seemed as if they were wondering whether they should actually waste their time approaching me. They didn't. I had to approach one lady to ask for help but she was not exactly forthcoming with information about the bag I was interested in. I found a great Marc Jacobs bag that was actually on sale which I bought. So yes I think Holt's has a great selection but does that mean I have to suffer through their terrible customer service? When I'm in Manhattan I do a lot of shopping in Saks - they have a better selection without the attitude. Holt's has a great selection of items and for certain lines, Holts is probably the only place in Canada where you can buy them. But their staff needs to lose the attitude. read more

legit never been served entering this establishment, pretty crap service compared to harry rosen. The people within the men's department are the scum of the earth they don't offer any help, when I went to get my father a wallet from gucci, the person asked me could I even afford this and was reluctant to serve. 2 stars only for having the latest fashions read more

I have always received good service at their Chanel Boutique. They treat You like a fellow human and politely answer your questions about the products and what they have in stock, irrespective of how you look or how you are dressed in that moment. To shop in the rest of the Holts Renfrew store, I recommend that You dress up in your best, and if you have a nice, high end, branded something - carry that. The reason for that is that the sales associates tend to conserve their energy and cater only to people who according to their 2 second calculation are more likely to make a purchase. Their Strategy of evaluating your wallet based on your current attire is not the best. But it is what it is. And I think its better to know how to make it work for you, in your favour. I remember one day I was shopping in the bloor street area and I went to their store after spending some time shopping at other stores. I was carrying a Louis Vuitton Shopping bag and a Chanel Shopping bag. I went all around their store, saw a few items, tried on a watch, tried a few perfumes, I got good service everywhere. However, as the evening progressed, I felt like I was ready to call it a day and go home. So I just sat down for a few moments on a chair nearby on the main floor. While I was sitting there, this sales associate from the store showed up with some samples. He insisted that I try this on his counter and that I am going to love it. I told him that I don't want to waste his time, I am really tired and I am not going to be buying anything today and maybe I will try it some other day. He asked me to wait for just a moment, he ran back to his counter, got a tester, insisted that I spary it on my arm. He said something along the lines that women with sophisticated taste such as mine deserve the best. It was a really good fragrance and I liked it. But It was a super pricey perfume (approximately $500 with taxes for 100 mL). He wanted me to buy it but I told him that I had made it clear, that not today. So he smiled and then he wrote down the name of that bottle on a card with his info and gave to my husband saying if he ever wants to give me a gift, this can be something to think about because this is what will truly be the best on me. Now, I did not even ask for this product, I did not know about this product, I did not even get up from my chair. All this fancy VIP service because he saw two high end, branded shopping bags in My hand and looking at them, this sales guy came to a conclusion that I could afford it, even though I made it clear to him in words that I will not buy his product. I have been there again without the shopping bags and I can say I am always reminded of what those bags can do for you. So please, put your best foot forward and recieve the best service possible out there, because it is possible. You just need to know how and now You know. read more

What has happened to Holt Renfrew? No salespeople in sight and a really scant selection of clothing. It's obvious this store is suffering from a lack of leadership. The management keeps trying to renovate and relocate the merchandise but what they really need to do is improve the selection of clothing and hire salespeople who actually care about helping customers. Whenever I go, I wander around aimlessly looking for someone to help them but no one appears. I actually have experienced sales people completely ignore me or run in the other direction to avoid being bothered. No wonder the store is now always empty. Sad and pathetic. Would be a shame if this iconic Canadian store goes out of business. read more

A cross between Saks 5th Avenue and Neiman Marcus. Smaller than i expected and really nothing i could feasibly afford here...!

At least this season, HR's menswear buyers have outdone their Barneys counterparts. Very well (if tightly) edited -- the small shoe department, in particular, left more to be desired -- but the two men's floors showcased winning selections from a broad range of designers. Wish I had been there during a sale or when the US dollar had been stronger! read more

Holt's is really not my kind of store. Way to expensive. It's just not something that I can appreciate. Since I don't shop here, I really can review this store. What I would like to review is the massages at Salon and Spa. I went here for the first time a few years ago when I received a gift card for Christmas. The massage was everything a massage should be. Upon arrival you a shown to a change room with lockers, where you cab change into a plush white robe & "slippers". The massage rooms are dimly lit. The 85 minute massage is like heaven. The 85 minute therapeutic massage is $130. But sometimes spoiling yourself is necessary. read more

Fantastic customer service. I went to exchange a pair of shorts and buy some summer gear. The service with the two reps was nothing short of amazing. One rep went to another floor to do the exchange for me while the other took care of me helping me pick out some clothes on the main floor. Every single time I am there I feel like royalty. The prices are what they are but if you want to pay for quality designer fashions, this is the place. I find along the mink mile most of the stores have stuffy service but Holts always makes me feel welcome. Thanks again. read more

Yes Holt Renfrew is expensive. There is absolutely no getting around that but it is still tons of fun. I do think in order to enjoy HR you have to have an interest in the mainstream fashion industry, meaning, you are familiar with the major lux brands and don't feel like discussing whether or not they are worth the price. If you read Vogue, In Style, Elle, etc it is really neat to see the cloths up close that you see in the pages of magazines. I do think the Bloor Street location is an excellent store with friendly staff and an amazing merch selection. Yes I said friendly staff. Having visited all 3 Holt Renfrew's in Toronto as well as the one in Ottawa I find the Bloor Street location to have the friendliest staff and if you genuinely are interested in the products, and not just if you would like to purchase them, then they are helpful. I have had many experiences in the jewelery department where the sales person will show me something clearly out of my price range just because it is a gorgeous piece. The first floor of Holt Renfrew is handbags, accessories and cosmetics. I think it also has mens wear but I don't bother with that area. The handbag area is fan-friggin-tastic!! During sales time there are tables of bags that are on sale. On boxing day, these tables are crazy and my sister and I totally enjoy seeing women searching for that perfect bag, or in some cases 3, that they are looking for. It is crazy boxing day mayhem and that is how we like to spend our boxing day holiday. For people who love cosmetics this is where you can find brands like Perspectives, Yves St Laurent, Dior, Bobbie Brown, Chanel, etc and I know people who think the cosmetic department is heaven. The shoes, coats, lingerie and café can be found on a 1.5 floor on the east side of the shop. It is a very sweet mid floor between the first and second that can eat up a lot of your browsing time. Checking out crazy shoes is fun, that cannot be argued. The second floor is the high end brands like Chanel, Gucci, etc. The items are beautiful but sooo do not fit my budget and lifestyle that I don't spend much time here. Story time... my friend from Ottawa came up with her 8 year old. The Chanel sales lady sees the 8 year old and asks her if she would like treat. She gives her a Chanel shopping bag, catalog and Chanel ribbon. The young 8 year old carried it all day on Bloor Street feeling like a grown up. The third floor is where we might find something we love and maybe afford. It house the contemporary labels like Marc by Marc Jacobs, See by Chloe, Theory, Teenflo, Catherine Maldandrino, Missoni, Tory Burch, Burrburry, Pink Tarten, DVF as well as the fully stocked denim department. On this floor a change room is never far and you can spend a lot of time checking out the latest arrivals as well as combing the sales racks. Keep in mind Holt Renfrew does have sales, the end of Summer and Winter sales do give up to 75-80% off. I have noticed that since this recession has hit that the sales are longer and better. read more

I have to say, this place is amazing in customer service. Every Time I go here I am met with such friendly people whose eager to serve you or answer any questions. Such an amazing company.. I will be definitely be coming back again and again. J'adore! read more

Went here with my cousin during our lunch breaks and it was pleasant experience. The store has two floors (I've only been on the ground floor) and they offer alot of selection. The employees are very helpful and very accommodating. Not persuading for you to buy anything but enough to answer any questions you may have. They cater to everyone even on days where I look casual. read more

Went in looking for a beret and all 5 associates didn't know what I was talking about/showed me the wrong products. Please hire better knowledgeable staff! read more

I am a fan of Dior Cosmetics. So when my friend and I were looking to purchase touch up make-up for her wedding, I immediately suggested Dior. Was referred to Lee at the Dior counter by a friend who recently got her make-up done there. Lee is amazing! She knows the Dior line well and she is just the best of the best as an makeup artist. Gave us the perfect makeover, and recommended products that were suitable for our skin and style. We were very pleased with her work and I would recommend her to anyone. read more

Love the british lady here who always helps me. She is great and helps me decide on what to buy. Their service is way better then the independent stores on Bloor. The service is great and even when things are busy they find time to help you ! read more

I Love to shop Holt Renfrew it very high end store, but only if you could afford it. I love shop there only for the fresh bake cake and sandwich. read more

Now they have Roger Vivier boutique at the shoes department, which is great! More styles compared to David's! End of season sales is on right now.. Not so many selection but price is good... read more

They have been falsely advertising items at 80%. These purses have never even been in stock. Totally disgusted by this "high" end store. Mind you their customer service could NOT care less. Absolutely DISGUSTING. Never ever shopping there again. Please check out for yourselves- Salvatore Ferragamo mini Mara at 80% -$339 - not even o e piece was available!!! You people should be ashamed of yourselves. read more

Holt Renfrew - Women's Clothing Near Me - Toronto, Ontario

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The service here is exceptional! Holt's is my go-to store for cosmetics, eveningwear and shoes. In Toronto, It doesn't get any better than Holt's read more

I went here with my friends that visited here from out of town. It was my birthday and a friend bought an expensive outfit for myself and he spent an average person salary for a month. When you spend that much there eager to help you and instead of picking things that look good on you they will pick the most expensive things for you to try on. That's what happens when they make commission. My advice is bring a friend along that has a flair for fashion. The salespeople act as if they own the store and act as if there all that. But really there just servants that make as much as people that work at McDonald's. Anyways I'm getting of topic. When it was time to pay I noticed the salesperson was taking of the tags of all the clothes. I didn't think anything of it. I thought that's what they always do. Well there was a reason he did that. The week after I decided I wanted to return my gift from my friend since it was a prada dress shirt and chino pants. I'm a contractor so when would I wear these nice set of clothes. I wanted to return it and get something I would use more. I brought it in and a salesperson looked at it and he said he had to get the manager. Well the manager came down and looked at the pants and shirt. He had the most stuck up attitude. He's says " it looks like it's been worn and smells of cologne". I'm like excuse me " I didn't wear it and your salesperson is the one that took the tags off" I also said "so you sell clothes that looks like it's been worn?" He stares at me and says "yes" I was getting really irritated with his attitude and I just wanted to get the refund and get out of there. I also told him my friend thinks the salesperson charged him full price for a couple shirts he bought. He says "well the garments not here so we can't do anything about it" I literally wanted to punch him in the face. I even showed him the picture of my friends shirt and he totally ignored me. Was I ever pissed. He also said now they have to spend money to get it dry cleaned. I wanted to say "hello!!! I didn't fuckin wear the damn clothes and it's not costing you a fuckin dime because it's not your fuckin store. So stop your fuckin snobby attitude and do your servant job" Fuckin stupid people with a false sense of wealth. Never going to this place again. read more

Here is business that really knows customer service and operates as ethically and transparently as they can when it comes to online orders and pricing. They made a listing error on a perfume that cost $395 and never goes on sale - it was listed for $95 in error. I did not take advantage of the error since I could see it was mistake but I know several people who rushed to order and many more people shared the results online with emails/receipts etc. as proof. Legally Hot Renfrew was not obligated to honour the listed price bc it was the product of a legitimate error but they sold all of their stock of the perfume at that price and when they ran out they sent the remaining customers a letter explaining - truthfully and transparently - what had happened and along with the letter everyone received prompt refunds and a $50 gift card as an apology. Now this is how you treat customers! One of my friends took that $50 gift card and spent 10 times that when he went to use it at the store so it's not just good customer relations it's also good business. Good for them! Now I will also say that their perfume and makeup counters are a revelation and that the service is amazing - better than you'll get at Sephora and much better than you'll get at the Bay. read more

I only shop in the menswear department, so I cannot comment on the entire store. What I would say about Holts in general- decent, but definitely not a "wow" retail experience. First off, I find the staff in general to be very uptight. They create ZERO excitement, and their customer service lacks even the basics. I feel like they are doing me a favour when I am there and ask for something, and I wonder who's idea or concept this is. Obviously management and senior management either think it is acceptable or maybe even encourage it? Either way, I would do a lot more shopping if the staff was more customer service based. Being self absorbed and having a huge attitude problem just isn't cool, and why these people get hired in a service based industry just doesn't make sense to me. Instead of Holts calling consulting agencies and marketing firms to boost sales- why not just try a simple experiment? For two seasons ask the retail staff to really be really courteous to every person who walks into the store. Tell them not to pre-judge anyone and whether they can afford the product- just be sincerely focused in providing an easy retail experience. If sales are flat after the two seaons- go back to the current system of looking down at people and pretending to be better than them because the sweater you are selling costs $399 instead of $39. No harm done, no expense incurred. If you want exceptional customer service, feel free to visit retailers like Neiman Marcus & Bloomingdale's. If you want the best prices, check out the stuff at Holts, then go online to any American high end retailer (yes they ship to Canada), and get the product for a lot less. That's why I always smile when I walk in Holts, the staff think they are so cool- I just try on what I like- then order it from Neiman Marcus or Saks on-line. Only if the Weston's knew how much money was being lost. read more

Horrible customer service! Probably the worst in North America!

I used to love coming here but the sales in cosmetics and 2nd and 3rd floor clothing is shockingly lazy and rude. It sort of came for an end to me when I purchased a lipstick and upon arriving at home, realized I had been given the wrong color - so I had to return BACK the next day - total waste of time to return it - well, when I arrived, the clerk gave me a hard time because there was a rip in the packaging (this was the way I had bought it!!!) and she proceeded to lecture me how I should ALWAYS check my purchases before leaving a store. Wtf? How rude. How about it's your job when you are selling an already over priced lipstick at 45$ to make sure it's the goddamn right color. -- This was btw at he Bobbi Brown counter - and I never buy my Bobbi Brown stuff from Holts because every single time, no fail, they are so rude - now I just got to Sephora or the Bay. I've had it. read more