I generally dislike the SA at the shoe department because I find that no matter what store I go to, they treat me like garbage. So, what I've done is look for Chris if I'm looking for a particular shoe, he's just amazing and another older gay guy who wears glasses -- both are nice. The others, they're just useless and snotty. Excuse me, I'm not there to serve you. They do gossip quite a lot as well. So be careful browsing. read more

Remember this Quote - Could you speak Mandarin to me instead of English I have a review about the Fendi section at Holt Renfrew. I have been a customer at Holt for many years and spent a ton of money there throughout the years. Before Nordstrom you had to take the bad and snooty attitude from the staff since there were the only player in town for luxery goods - But not anymore. I went to the Fendi section to ask if they had a price for a purse for my fiancé and they basically ignored me and looked at me like I was some poor guy. No matter. Then my fiancé just told me that she went to ask about that bag as well on a separate day and they treated her like she was nothing. The Asian girl (who I recognize on that show rich Asian girls of Vancouver was working there) she was so rude and acted better then us. And there was this white guy Fendi there and he acted all snooty as well and basically scoffed at us as if we could not afford the bag or when we asked a question he was very non interested. If this girl was on the show Asian girls of Vancouver why is she working at retail? This girl was so rude she actually asked my fiancé if she could speak to her in Mandarin instead of English. Also to all Holt staff - we have Nordtrom here now and their service is so much better . All their staff are friendly and treat customers well Holt staff needs to treat people better or they will lose customers I will no longer be shopping at Holt anymore read more

Well, I read about the crappy service, and since I hate snobby people who have NOTHING to be snobby about, I decided to go down to HR. If someone was snobby to me, I was probably going to tell them they smell like Wal-Mart :) First off, the concierge was nice to me, and directed me to men's wear, where (hee hee) I was looking for nicer ties and some jeans. When it came to jeans, the salesman was very nice, and even went in the back to look for my particularly size (I'm 36" inseam). Nothing doing :( But when it came to ties, no one was willing to help me. I was dressed quite nicely (Mexx dresswear) yet casually (sports coat & jeans), but the sales people were too obsessed with folding clothing or looking for "rich" customers to do anything to help. When it came to ties, I couldn't find anything worth paying for. Maybe it's my taste that is off, but the more likely explanation is that I have excellent taste and HR carries overpriced crap to cater to lower IQ people with a lot of money to burn on something that looks like it was made around 4:53 p.m. on a long weekend Friday just to parade a label around to their shallow friends. I also suspect greatly that HR's executives are too dimwitted to understand that there is something called the "internet", and people can shop for stuff on it at much better prices. There is also a country called the United States of America, and they have better pricing in their stores that are stocked with salespeople who know how to properly treat you (i.e., not judging you on the shape of your eyes or the cut of your threads). Save your money... don't be an idiot and shop here just to feel rich or better than others. You aren't. read more

I came in here wearing workout gear and my other half wearing his absolute favourite (i.e. absolutely dreadful) star wars t-shirt. so the sales staff really took to us... like oil takes to water. zing! it took us about 20 mins to convince someone that we could actually afford to buy something in their wretched store. I tried to explain to one guy what we were looking for, he said he was busy and would send someone else over "right away". well right away never came and the next time I saw him he was trying to sell a suit to a few Asian guys wearing LV fanny packs. I can accept many things... but being passed over for a bunch of cheesy looking guys wearing fanny packs??? we ended up buying a $200 shirt for him. whenever I've actually bought designer goods I mostly do so in the states at Nordstrom and Neiman Marcus. As other reviewers have posted, the service at this place sucks, and it's not even that great. After visiting Bergdorf Goodman in NYC, this place looks like a badly run Winners. I remember being a kid in a grocery store and seeing those employees who went around wearing roller skates/blades through the grocery aisles. those guys thought they were some pretty hot shit. they were just some pimply teenagers but they raced by you in their roller skates without any regard for potential injury to regular store pedestrians.my point is that the holt Renfrew workers think they're walking around their not so fancy store in roller skates, and the rest of us are wearing ronsons orthopedic footwear. but they're just a bunch of loser pimply teenagers. read more

Final update as I couldn't resist taking away credit that is certainly not due! Tried to return a $650 dollar necklace with original receipt and packaging within two weeks. Even the tag was still on it. I already owned the same one and I wore it as proof of ownership. The only caveat is that I had a different credit card with me. People change credit cards all of the time due to fraud, expiry, etc, and mine was no different. I ensured that I did not have a gift receipt. The sales girl in the David Yurman area tried to give me a gift card. I already have two unused gift cards for Holt and due to the cold service, I am oftentimes reluctant to shop here. It is not like I had violated any rules in the least. They keep every single purchase on file, and they can trace every purchase, after all. I finally had to ask for the manager so that I could get my money back. The sales girl actually sneered at me while the manager was on his way. Had I not asked, I would have been stuck with a gift card! Manager then tells me it's protocol to have a manager approve a return. (of course the sales girl wouldn't tell me that; nor would she have asked for the manager without my request). Ironically, the gm of the whole store is from Florida, a place where I've experienced some of the best customer service in my life. I wonder what she would think of this rude behaviour? I won't be coming back here any time soon--at least not to this this store--gift cards or no. No wonder Alberta has all of the money; They also have a monopoly on the customer service, apparently. read more

I love how luxurious and glamourous this place feels, and the sales people really treat customers with respect. All the designs and items are beautifully organized and laid out. When it comes to sale time, you can find a few good grabs to take home. The beauty counter is really generous with their samples too. So I was able to try out all the skin care and makeup before buying it. All in all, really nice shop! read more

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There are plenty of other places to buy designer clothing where people will actually appreciate your existence. First of all, whats with the staff here? If you're working in a high end store at least be professional? I was looking for jewelry once and I was looking forward with going home with a couple pieces I've been eyeing. However while I was deciding which color I want.. I wanted a second opinion ( and note through the whole time the sales girl open the box and grabbed the accessories for me she didn't say a word) I asked her which one she thoughts looked better on me and she just giggled and didn't say anything. What? I didn't end up buying it cause I know I can buy it else where, where I can actually enjoy my shopping experience. read more

So, Holt Renfrew. Most of my experiences here have been lukewarm, with a few positives thrown in. Most of the time when I walk in I'm ignored, and I stay ignored until I need something and hunt someone down. I find that the level of assistance varies greatly by department Handbags: I get quite attentive service in handbags, but I suspect this is because handbags are my hobby and I can talk shop with the staff. I typically know what I'm looking for, too. They definitely need more mirrors. I love April - she's a total pro. Most of the younger staff barely look at me when I'm walking through but the older ladies love me. *shrugs* Jewelry: I spent 10 full minutes trying to find some assistance. I locked eyes and STARED at one of the lone people on the floor. I gestured for her to come over (she was with a customer). I got a vacant stare in return. Sigh. This is an every-department-store thing: If you're going to lock things up, you NEED to ensure you are staffed to unlock the cabinets. I am not keen to wait in a hot, crowded department store for you to get your organizational shit together. Finally, my person of choice came over, vacantly asked if I needed something (isn't that why I called you over? /facepalm), and then remained totally silent throughout our entire exchange, even when I asked for her opinion on something. Shoes: HA! No. fucks. given. Cosmetics: I stood at Burberry for 15 minutes before someone came over to help me. She ended up being very nice and gave me all the samples I asked for. Most of the staff at NARS are incredibly helpful and very talented. There are a couple with resting bitch face that just kill me. It makes me laugh when they talk about the Holts exclusives... that are also available at Nordstrom. Fragrance: One of the fragrance people goes off on random tangents, is condescending, doesn't listen, and is way too aggressive for retail. I refuse to step foot near fragrance area if she's working because I can't relax and enjoy myself. And finally: Holts' return policy is horrid, and is the sole reason I will never shop here again. read more

It's funny, really: I've been in a few times, and made purchases--but help is often scarce or painfully disinterested in me. They do have some unique brands that are hard to find in Vancouver (wings + horns, Acne, Rag & Bone, Naked & Famous)--and when they go on sale it can be fantastic--but inventory aside, a store like Holts should be defined by its service. I can't help but draw comparisons to Nordstrom, where I am treated like royalty whether I come by for $5 shoe shine or $500 shoes. Retail knowledge is such an asset--especially at this upscale level of shopping where brand savvy means going beyond the Ralph Lauren lookbook and being intimately aware of what's new. But, clearly, Holts doesn't need to offer impeccable service. Folks are all too happy to buy their $1000 t-shirts and make for the exit. And that's too bad. As a result, Holts misses an opportunity to be a real beacon in the retail landscape. Instead, it's a place to browse, a place to pass through. Twice a year, I'll plunk down some coin when the clothes go on deep markdown, and given the savings on quality sourced clothes, I won't grumble that the service was as stale as those fruitcakes they sell in December. read more

I come here at least once a month, however, the service has been very hit and miss with me. I know that I don't look like someone who is made from money, however, some of my boutique post punk threads are ironically more than what they sell here especially since I wear L.A.M.B (which they carry), Susan Holmes etc. I do get some assistance, however, often with fake customer service since they know you spend a lot of money. I know and have caught them talking behind my back. There has been the few that have been awesome, however, with the turn around in staff I never see them again and have to make new with others. I have given their customer service more chances than they deserve to be honest and held off on writing this review 'cause I return for L.A.M.B. They need to improve on their customer service. read more

If I could give HR one star, I would. I went into the Vancouver location today for the very first time for a Fekkai shampoo exchange promotion, and decided to look around as I am a low-maintenance gal whose closet is filled mostly with casual and sports attire from Mountain Equipment Co-op, H&M and the Gap. Most shoppers were in designer duds and wearing tons of makeup. I went in wearing my cycling gear as I biked downtown. I wasn't wearing makeup. The snotty stares I received on both floors was gross. Oh yeah - I also worked in retail for 8 years, some as a supervisor. If the HR staff I encountered worked for me, I would have fired them all. Because items are all chained for security, one has to find a sales clerk to get a key and unlock the item for you to have a closer look. The five sales associates I asked for help all gave me haughty glares and didn't help. Does HR's, uh, hr staff go out of the way to hire sales associates who are snobby, pretentious and judgmental? Because it sure seems that way. Basically, go to HR if you have tons of money to blow and dress up to shop. The sales staff will treat you decently. Otherwise, if you're Joe Normal, expect to be ignored and denied assistance. read more

I worked at Holt's for 4 years...I call these the years I will never get back...I am often asked that if it was so bad why did I stay sooo long....well....I don't really have an answer for that..it was a few things..the discount ruled...I was young and the pretentiousness of working there was fun....but mostly I think it was a case of Stockholm syndrome....the management and employees are all such stuck up two faced snobs...yet you still want to be their friends..you start to feed off the terrible treatment..like a drug...what other explanation then Stockholm is there??? All that aside...they do have the best selection of luxury goods in Vancouver...and the new location is STUNNING..if you haven't gone due to the fact that shopping there is a slow form of torture..fight through it just to see the beauty of the store...so figgin' gorgeous! The best selection of Modern Amusement, Ralph Lauren, Prada, and all the best brands...OH and a they have Jo Malone which is my fave fragrance line and they are the only ones in the city that carry it... I do suggest shopping here more due to the fact that you have to see the store and they do carry great brands...just don't take any shit from the employees..trust me...I know first hand what they are like... read more

I would personally choose Nordstorm over Holt renfew simply because their customer service and return policy sucks! If you need to buy some cosmetics please buy at Nordstorm instead or Sephora they have WAY better return/ exchange policy. No, I do not recommend Holt to anyone. Such a waste of time/money. read more

Ok, this "flagship" is not as impressive as I imagined. First of all, it's not that big and spread over 3 levels. For anyone coming from Toronto, I'd say the layout is a mix of the Yorkdale and Bloor location, but like 1/2-1/3 the size of Bloor, and not as confusing as Yorkdale. Staff seemed indifferent, perhaps 1 person greeted me the whole time I was there and I was browsing for a good hour. This doesn't really bother me per se, but it would if I actually was interested in buying. Since there were so many foreign Chinese shoppers in the store, I easily blended in without letting on that I would NEVER pay $1000 for a pair of shoes or a purse that everyone seems to have a knockoff of! Haha. With my stealth skills, I was able to go into Chanel, just to flip price tags around without snotty salesperson breathing down my neck or giving me the once over. And that brought me inner peace! read more

Holts is like that really amazing-looking person across the way. It looks *unreal* and would probably be a good time to mess around with, but once you get to know it, you find that it's actually really boring, pretentious, and totally predictable. If only Holt Renfrew realised that looking pretty isn't ever enough, especially in a world where anything one would ever want can be found online. No snarky attitudes to deal with, no boring curation to wade through... we just pay the money and are satisfied. Three stars for the thoroughfare to Holt's more fun friend, the mall. read more

I agree that this location is visually stunning and has a great variety of designer labels. But I have to hate on Holt for some terrible customer service. I went in to get a $150 gift certificate for a friends birthday. Sure, most items in the shop are probably worth more than that. But I think $150 is a significant amount to spend, regardless of where you are. I got such incredible attitude from the "customer service" desk employees. It was hard to get their attention. They didn't smile at me. I asked if they sold gift certificates. The answer was a short "yes," then they looked away. I had to get their attention again and ask if I could buy one. I got another short "For how much?" There were two of them and there were no other people at the desk. I don't know what was preoccupying them! The woman insisted on collecting my personal information in order to allow me to purchase the card (without explaining why it was necessary) and the two of them threw their eyes up to the heavens so many times they are probably able to tell you everyone who made it up there. The man wrapped the card nicely in a box and tied it with a ribbon, which was a nice touch. When I commented that it looked nice, he scowled at me and did not reply. I'm not a rude person. I have no idea why these two were so awful to me. But it certainly put me off shopping here. read more

Soooo I went back here for some shopping today. I had a friend with me who needed some things from Louis Vuitton which is associated with this HR. Service was very good, super friendly and professional. I also visited the Men's section and found it refreshing that 3 of the employees recognized me in different departments from previous visits and were very friendly. A complete change of scenery to what I first experienced when I went there a few years ago. Either that or my attitude towards it changed a bit. I think by now I'm becoming a bit more repellent against obnoxious service if it occurs. I know my s***t about brands so don't screw with me or else... Anyway. This recent visit was pleasant, can't say any negative about it. And they had a BMW 6 Series as a show car on the main floor, not that the girl knew a lot about the car but I guess that wasn't her purpose in the first place. ;-) Keep it going this way people, FWIW: I have many friends who still complain about somewhat pretentious service. Your store is well assorted, keep the service culture at the outmost level. You are retail. You need to sell. It's not your position to have associates guess about how affluent their customers are and adjust their service according to their judgement. -s read more

I love the brands, clothes, handbags and make-up here; there's nowhere else in Vancouver where I can find everything fancy and lovely all under one roof. My beef with HR is the snotty sales people in the shoe department. I brought in my beloved red Jimmy Choo's for heel repair in July and was told that I'd have them back in about 6 weeks. I waited patiently for my beloved heels for about 3 months because you know, the trek to Italy and back is pretty far and matching the red patent leather could perhaps take a bit of time. It then became a monthly ordeal for me to go to HR and ask for an update on my shoes. Every single person in the shoe department was rude, standoffish and would make me wait around for 30 minutes to speak to the manager only to be updated that no, she couldn't be tracked down. They would all gather around giving me 'evils' as I waited on any sort of update and I was never given a straight answer. I finally got a hold of the manager myself and she was quite possibly the nicest, most helpful person around and she informs me that my shoes have in fact been sitting there for 5 months....jeez.. Thanks to Laura being awesome, I am giving HR 2 stars instead of 1. Next time I am doing my shoe shopping in the US, it is not worth the shoddy treatment here. read more

I miss the old store. i hear they are not doing as well now (even before the recession) i can tell you EXACTLY why. Young ones cannot Spend thousands BUT old biddies can. the new building is NEW NEW NEW young! FRESH! HIP! SO THE FOLKS THAT used TO DROP THE MONEY just save it until they go somewhere more...comfortable. read more

I don't believe in having an ego when I shop. I don't change what I wear to shop and if I happened to be dressed very poorly, so be it. Shopping is a sport and I am NOT dressing up for it. Personally, I just want to be left alone when I'm shopping. It is both sport and a walking meditation for me :) Only half kidding!!! I love the selection of merchandise. It's not the greatest in the world by any means, but one of the nicest in Vancouver. If it's priced better online, I'll buy it online but if it's something I can't get a hold of anywhere else in the timeframe I require, I'll get it here. I haven't paid attention to the snobby attitude people speak about in previous reviews because my attention is on pretty shiny things. Whatever sales people's attitude is, is really of no consequence to me unless it affects the service I get when I approach them. I've walked into "exclusive" boutiques in Paris and I can relate to how it feels to have "snobby" salespeople's eyes watching your every move. Holt's is nothing compared to this and even in Paris, I view these experiences as an exercise to observe my own headspace. Although it may be tempting to allow a poor salesperson affect my experience, I simply refuse. Shopping is leisure, it's supposed to bring pleasure to the senses. I invite fellow lovers of pretty shiny things to not let silly salespeople to get in the way of your fun. By all means, be respectful, but don't let others make you feel inferior in any way. It's just ridiculous to give that power to someone else especially for stuff and it's very nice stuff but it's still stuff! read more

You can get your goodies here, if they happen to be Prada, Dolce & Gabanna or Jimmy Chu. Fendi? Yeah, it's here. Don't forget there are clothes here and accessories for men as well. I first discovered Holts decades ago. Jen showed me this place, she loved shoes, Browns in particular. And it was at Holts that I got my lesson in better taste for the finer things in life that I could never afford. I don't dress like I shop here, I don't pretend to know that I can afford to shop here. But on the rare occasion I've dropped a few bills after working three jobs to make it happen to make her happy. Sounds sappy eh? Yeah, I'm a sucker for those who ask. Now if only that sales clerk at LV knew her prices a bit better. Sorry, Don't tell me the bag we just looked at is exactly the same price as the bag at the newly renovated LV store a few blocks away. It isn't. I have a thing for red shiny things. OH, and Guys, be carefull, the sales ladies are trained to take you money. Just make sure you don't sign over your mortgage when you try to impress your mistress or girlfriend of wife or what have you when she's clinging to your arm in her skimpy D&G's and Jimmy Chu's and kissing you red all over with "please pwease, pretty please, I love you's" for that Fendi bag that will look tattered and torn in a few months and have to replace it with a sturdier Gucci. And be extra carefull when she whispers in your ear a bit of naughtiness that will cause you to spurge out your wallet and throw all your cash and credit for that little boost of male hormonal ego out the door. But hey, whatever please a fella right? Yeah, you heard me, take her to Holts, you won't regret it till at least 30 days later. read more

I know the common gripes with Holts - overpriced, pretentious, indifferent staff blah blah blah. I think personally that if you are looking for a lot of designer products in one spot and the opportunity to shop in a beautiful environment then it serves it's purpose wonderfully. I've worked with multiple associates in different departments and have always had a positive experience, HR tends to the little things; bottles of water, nice gift wrap and an overall positive shopping experience, that being said I've not once went into Holt's expecting to find a raving designer deal (that's what front is for). Reanne at the YSL makeup counter is a stand out for me, really insightful about what your skin needs and always takes the time to make sure you're getting what you want. Sure it ain't cheap but duh it's Vancouver's higher end department store... if you want to treat yourself why not! read more

No matter what Canadian city I've live in, it's been one of my shopping havens. But to be honest, I still buy from the US equivalents of Saks and Neimans if given a choice. The store is stunning - great layout since the renos a couple of years ago and just so darm pretty. I was just in there for their weekend sale since it was a good excuse to grab some Louis Vuitton at a slight discount with the one day gift card promo. It was one of their better promos likely because of the recession. While I love the merchandise, the customer service varies from okay to poor depending on the day. Returns can be a bit of a pain here compared to other stores - after X'mas, I had a heck of a time returning something I bought with the original receipt even though it was unused and within the return period! Seriously, why make a policy at the back of the receipt if you're not going to follow it? I've shopped there over the years simply because it's still the only place in town to buy some designers, but it lacks a lot of the little "extras" that make US counterparts my first choice. Little things like spontaneously asking to wrap my stuff, throwing in makeup bonuses, going out of the way to ship me something when they run out... these are things that Holts hasn't done automatically for me. It's a 3 star for me but has potential to be so much more if they could learn from the US counterparts! read more

I wrote them a letter, yes I did. I have since been contacted by the Vancouver GM, as well as their Divisional VP, VIP Services. Both apologized profusely for the sales persons unacceptable behavior, and told me that they have not only addressed the issue with the culprit himself, but with the entire accessories dept staff. So for following up on a complaint - Holts, you get a star back. Since I've yet to be back in the store to witness any actual changes, I'm leaving this review at that. Maybe one day they'll earn the other three stars back. read more

I needed a new raincoat, so being in Vancouver I figured where else to buy one or get an unbeatable selection of style and fit options if not the north american capital of rainfall? Holt Renfrew is very high end, had/has tons of options, a great mens department that is beautifully displayed and totally loaded with designer brands I can't easily get in LA stores or department stores in general. Apart from a few pairs of Paul Smith socks, I must admit I was lucky to leave without losing my paycheck. Where I was most impressed was the service. I was back in Vancouver the week after I bought the coat and had realized the week prior that I needed some alterations to the cuffs but only had a few hours to turn it around before I flew home. Carolyn, the mens department manager and her staff not only agreed to help me out, but had my coat back the next morning, impeccably altered and ready before I got there. While I had wondered if I really needed to bring the coat back to Holts and not just take it to a tailor close to home - when I got the coat back I also got my answer - no. It looks exactly like the factory. Not even the slightest color difference in the alteration stitching, no slight pull or sagging at the cuff. Exactly as it was, as the brand designed it - but with the cuffs altered. What a great experience and store. read more

I have tried on two occasions to buy shoes from Holt Renfrew in Vancouver; specifically, Ferragamo shoes not available in the Ferragamo boutique (apparently they have different stock). As a background, I am a regular shopper at Ferragamo boutiques in several cities, and have also bought from Neiman Marcus and Bloomingdales when in the US. I was prompted to write this review after a recent blow-off. I called several times in both cases, with specifics of what I wanted and left my name and phone number. First, no one in the shoe department EVER answered the phone. Second, no one EVER returned my call. This is in sharp contrast to the customer service at places like Bloomingdales, Neiman Marcus, Nordstrom, and Ferragamo itself, where I have always been treated with consideration. It is unprofessional and downright rude to not return phone calls. After non-service like this, I am certainly not about to go downtown to see in person if they have what I want. In addition, on the rare occasion that I have been in the store, I have found the salespeople to be standoffish and even somewhat condescending. I'd like to stress that I was treated well at the other stores even before I bought, and sometimes left while deciding, returning later. For a place that purports to be high-end; well, this place is just a high-priced impostor. read more

Holt did a great reno years ago and it's still the best place to get overpriced and unnecessary labelled clothing. I come here for two reasons: 1) Shu Uemera- which is difficult if not impossible to get elsewhere, and 2) To try on purses that I want to buy, but probably from somehwhere else. I love high end departments stores. It's like a warehouse for me to try things on that I will eventually buy for cheaper elsewhere. read more

Holt Renfrew is one of my favorite department stores to wander around. It's bright, clean, in a super convenient location, and is filled to the brim with designer goodies. I'll be honest, I spend most of my time in the store lusting over the multiple pairs of christian louboutin shoes while wishing my bank account had a few extra zero's. The make-up department is really well organized. I also like how Holt Renfrew has different (and sometimes more exclusive) gift with purchases than other department stores. I also am a fan of the lingerie department. They have a separate agent provocateur boutique, as well as a nice selection of hanky panky, la perla and elle macpherson intimates. As for the clothing, Holt Renfrew recently launched both Victoria Beckham's and Rachel Zoe's collections. I think it's fantastic that Holt Renfrew in Vancouver gets all of these exclusives. I only had positive interactions with the staff at Holt Renfrew. When I was trying to find a pair of white designer shoes for my wedding, I went to Holt Renfrew and had a 10 minute chat with one of the sales staff. They don't sell any bridal collection shoes here, but I was shown plenty of options. I did tons of searching for wedding shoes, and ended up at Holt Renfrew in Calgary with my mom. I found the perfect pair of shoes that went really well with my wedding dress (Champagne Nova Jimmy Choo's!). However, they didn't have my size in stock. They did locate my size at Holt Renfrew in Vancouver, and staff at both stores worked together to ensure my perfect shoes would be held in the back until I returned to Vancouver the following Monday. One thing Holt Renfrew is good for is sales. They have huge sales a few times a year where they knock 40% or more off of designer shoes, clothes, purses, and accessories. I bought a pair of black Stuart Weitzman heels for $125 at a Holt Renfrew sale years ago, and I still wear them regularly. I've also bought a really nice Mark Jacobs necklace for 60% off. Even if you don't have a high spending budget, the sales can offer lots of surprises. I know some people don't enjoy the "prissier" atmosphere of Holt Renfrew, but it really is one of my favorite places to window shop in Vancouver. I do have to knock off a star because it is really, really expensive to shop here. If you are looking for that perfect designer item, or just want to check out new items from different designer labels in person, this is the place to go. read more

Gucci, Fendi, Prada purses, purchasing them finer things Men they come a dime a dozen, just give me them diamond rings I'm into a lot of bling, Cadallic, Chanel and Coach Fellas boast but they can't really handle my female approach Buying things is hard to say Rocking Christian Audigier, Manolo, Polo, taking photos in my Cartier So we can't go all the way, I know you might hate it but I'm a shop for labels while them ladies lay and wait for love -Fergie nuff said. read more

Worst customer service ever. I went in looking for a specific brand of cologne for my dad. I asked the lady at the cologne counter for the brand. She kept asking what? what are you saying? which brand?..and on. Ok. I wasn't born in Canada but Ive been here for almost 18 years so I can speak english perfectly fine and most people say I don't have an accent. I almost gave up and left until I found the manager there. She took me back to the same counter and gave me the cologne. Guess what? that lady who couldn't understand my english a minute ago came to wrap my purchase. I told the manager that her staff didn't even know that cologne was there and should probably learn her products if she wants to keep working here. She gave me the dirtiest look all the way up the elevator as I left. Although the manager was so nice, it left a bad taste in my mouth. No thank you holt. read more

I wish I could give zero I have bought a wallet two years ago, after one just one year when we were locked down tge chain and the logo list their shininess and the back Of wallet poped off . When I went to the store to take advantage of the guaranty they had talked about the day of perchais, they told me the guaranty has been expired 2 months ago ! I don't know how I could claim during lockdown ! After negotiations they accepted just change the logo not repaire the leather and the chaine! When I have called them after over one month , they told me it would be ready between 4 or 6 weeks from the day the have sent my wallet to N.Y which was August 3rd! While I gave them my wallet in July! it is very disappointing ! The material is getting worse day by day and the Service is not the same they promise when I perchais! I compare it with the other brands like LV and Channel who offer the best material and take care of their costumers! I won't waste my money on this brand any more! read more

The sales staff here are not always helpful, especially in the shoe department. They act like they are doing a favor to serve you. Some in women's clothes aren't bad and can be quite nice. The sales here are not great, as previous reviewers have mentioned. The shoe department lacks selection. Very disappointing. Overall it's good given that we really have no other high end choices in Canada. And we are really missing a nordstrom level store. Whatever the bay is trying to do is still kinda weird and not quite there, but I am remaining hopeful. read more

On August 20th: My wife bought a pair of shoe(miu miu) on the 3rd floor but soon found out it is too small and hurt her feet; The reason it is too small is because when she tried on the shoe in store, the sales rep provided a size 37(which is perfect fit) for her feet. But that size was "only one" and too worn out to be sold. the sales rep told her they have a size 36.5 and it will fit perfectly fine, my wife believed her and bought the shoe. On August 21th: I brought the shoe back and asked for a refund and I was refused, and then i asked for a store credits and was refused again; the store manager told me the shoe has been worn(they can tell from the bottom) and it is garbage to them and there is no way they are taking it back, and it doesn't matter how the sales person talked my wife into buying a shoe that was too small for her feet, as a consumer we are responsible for our own decisions when purchase something. The manager also said the sale rep is on vacation just the very next day! which is bs. NOW, that's the worst customer service I have seem!!! read more

This place is my Holy Grail. Whenver I'm having a bad day in Vancouver, I come down here and look at the shoe wall to cheer myself up. This may seem counterproductive, as I'm a lowly University student with an appreciation for fashion but the financial inability to put that appreciation into purchasing practice. However - I still love to look, and honey, the looking here is goooood. For a shoe fanatic like me, the shoe wall is where its at. I can browse Louboutin's, YSL's, Jimmy Choo's and Manolo's to my hearts content. Then I typically wander over to the purse aisle and enjoy myself the fine array of bags that cost more than my car. I love looking at the clothes...and the makeup...okay, I just love it all. This place is beautiful and immaculate and oh so out of my financial grasp. But dammit I looove it. The sales staff never really talk to me, but that's fine with me. I know they work on commission, so I also know that they can spot a girl like me a mile away - I scream student, I'm sure. My one purchase from here, which I'm not even sure they do anymore, was a customized lip gloss, made through a questionaire and personal assessment by one of the technicians - who was polite, funny and very nice! So I guess they can't all be snooty. In short, if you have the money to shop here, lucky you! If you have the money to come in, gaze and daydream - then come find me ;) read more

If you want High End brand names and everything fancy/bougie then this store is just right for you. Every top designer you can think of is in here and provides all your goods of bags, shoes, makeup, clothing and more. It's pricey in here, so don't expect to get some discounts, or anything major. Don't get me wrong, they'll have sales alright, but probably not one's your use to. hah :P I just like coming in here to literally "window shop" and dream of what I can buy. haha. I love that this is located in Downtown Vancouver and trust me just knowing that it's in downtown, you have so much to see and do around and inside the mall. read more

My Mastercard loves Holt, for some reason the statements keep saying the name over and over...but I don't mind, I love it too. I go here for everything, socks, underwear, cologne, suits, ties, jeans, cufflinks, shirts, pocket squares...even ascots. They have everything, and that's just the men's floor. Pretty much any designer you or your lady desires, you will find, from Louis V, to Gucci, Prada, Fendi, Louboutin, Valentino, Tom Ford, they even do made to measure. Holt is an oasis for the luxury shopper, the service is phenomenal as well, in the men's department, look for Plaman, a very stylish man, who is way more than willing to help you even if you are just looking. I highly recommend Holt for any shopping experience, or just a day off to do some window shopping. read more

This was one of our first destinations on Boxing Day. I was rather disappointed with the store. Yes it is a high end department store but everything here is outrageously expensive. The door buster items were poorly organized and the front was basically a mess due to all the customers competitive grabs to purchase the best deal. We did a quick walk around of the store and it just was kind of gaudily decorated. read more

For the last couple years I'd been skipping my obligatory wander around Holt Renfrew during the Christmas shopping trip to Pacific Centre, because like so many other people I figured I wasn't going to buy anything there anyway. What a mistake! Holt Renfrew is a must visit store - especially during the holidays. They are pretty much the only major retailer in downtown doing holiday windows and the atmosphere in the store is so appropriate for the holidays (on my last visit a staff member was playing a grand piano on the lower floor during this break!) I took a look around their Christmas gift shop on the upper level and there are so many great and unique gift choices there for under $100 and some are as low as $20. You just have to step out of your comfort zone and step inside the store. Yes Holt Renfrew is a place to buy over the top and luxury high-end pieces, but it's also a great place to spend the afternoon window shopping and pick up some really special cosmetic collaborations, candles (my favourite is the Red Rose by Jo Malone), perfume, and jewellery. If you do visit during the holidays make sure to stop downstairs at the Soirette Macaroons Pop-Up Shop and get yourself a Creme Brulee Macaroon and Pink Champagne Tea - they are delicious! Next time you are in the area be sure to take some time wandering around Holt Renfrew and admiring all of the beautifully curated collections. read more

Whoa! Most fancy department store ever! EVER! Definitely intimidating. Lots of sales staff. They weren't pushy but they were a staunch, stoic bunch who were sentinel-like. read more

Holt's is pretty awesome. By far Vancouver's best clothing store. Sure, they frequently don't have things that fit me (I'm 6' 5") but the staff are attentive and usually very helpful. The store itself is a treat to visit and walk through and the sales can be pretty special. The negative comments here are pretty amusing. people love to knock Holt Renfrew....those of us who know love the place! read more