Hit debris on the highway and had a torn flex pipe. James…read moreand the tech that fixed my car were so great. Honest and took me right away. I am very appreciative.

Got me in quickly and fixed a broken muffler pipe while I waited, even though they were busy. Great…read morecrew and reliable service. Thanks!

I came in for what is advertised as a 15-minute oil change. I had my young daughter with me, and we…read morewere the only car there. They drained my oil -- and only then informed me they did not have my oil in stock. At that point, my car was undriveable, and we were stranded there for over an hour while they searched around town for oil. I spoke with the manager, who explained they have not been receiving full shipments when they place orders. I understand supply issues can happen -- but inventory problems should be identified before beginning service. Draining someone's oil without confirming you can complete the job is entirely preventable. When I later called to request a refund, I was told it "wasn't their fault" that the oil wasn't in stock. Respectfully, inventory management is absolutely the responsibility of the business. I did not create the shortage. I simply came in for a routine service. This isn't the first time this has happened. On a previous visit, they removed my air filter and then informed me they didn't have the replacement, which also caused a significant delay. The issue isn't just the wait -- it's the pattern of beginning service without confirming parts are available, and then shifting responsibility when it causes inconvenience. Because I frequently have my daughter with me, I'm not comfortable returning and risking being stranded again. I was offered a half-off coupon, but that doesn't address the underlying issue. Very disappointing.

Went in for a quick oil change with my daughters. Very professional and kind! In and out in 15…read moreminutes. Even gave my daughter a lollipop!!

the service took forever and just seemed like something was not going as usual. then i saw this the…read morenext day! the undercarriage protector dangling on ground from last bolt. what else could have gone wrong? update - after contacting jiffy lube, they acknowledged the mistake, came up with a fix, offered a transmission service free and gave me 20%off of gear box service a total of 3 and saved me some cash. i am satisfied with service and will return again. well done good job taking responsibility and offering solutions. thanks to manager jeremy!

I stopped in at the Jiffy lube service center (3433) over in Heber due to one of my tires having a…read moreslow leak. It was stormy and cold but they didn't hesitate to greet me and ask what I needed. I explained the issue and less than 5 minutes later I was given my car without the leaky tire. The crew, Antonio, Jason, and Gary were awesome! I'll def be going back simply for their service! PS - they plugged the tire for free!

Customer service has gone waaay downhill. If you call to discuss timing of service they say - we…read morewill get you in. Then you show up and they explain how it could be hours but they don't really know how long. Sad because it use to be great customer service.

I've been going to the Les Schwabb in Midvale for years because of the excellent service and care…read moreI've received but this location is something else. Do better.

Several very good employees but after having a service had extremely poor service from Tim. It's…read moresad after being a long time client one employee can ruin your experience & their business.

Tunex not only is an oil change place but to my surprise they also do auto repair. We had car…read moretrouble while traveling in Utah and a friend suggested that I take it to Tunex in Heber. The mechanic is Tim and he is great. He was willing to help get us going and did so in a matter of 24 hours. Based on the car's symptoms he immediately made a great assessment and was willing to help out. So, if you need auto repair, please go to Tunex and talk to Tim. They are building a new building across the street so the address might change a bit.

Went to jiffy lube for a brake service, they tried to charge me $2200 for a full rebuild. Went to…read moreget a second opinion from Israel and he showed me that the brakes were brand new and just needed a bleed. Save me over $2000 dollars by going to see him. Highly recommend.

The girl who answers the phone seems a little uhh off...so I won't be mean. She answers the phone…read morewith just hello and silence. Failed to call back and ignored phone calls when I decided to call back. I'm sure the service is great though. We (film crew) were all looking to get our vehicles worked on before travel/winter. A lot of vehicles now being diverted elsewhere. Hopefully someone else will want our money. TIP: 99% of companies answer with something similar to "hi, thanks for calling (enter business name) how can I help you?" They also don't use caller ID to ignore phone calls. Good luck with your phone career.

Got a tire patched from a screw. They didn't return my wheel lock to where I showed them where it…read morewas. Now I have a flat and I can't put on my spare. Called today and they were unable to help.

Brian was very thoughtful, careful and rigorous in fixing our car. He gave great advice and made…read morethe repairs quickly and at what we think is a reasonable price. He and his folks have earned our future business.

We took our 24 foot RV to Brian after our transmission starting acting a little funny. Brian and…read morehis crew were so helpful and kind in helping to diagnosis the problem and talk through our options. Brian answered a million other questions we had and even taught us how to use the manual gear shift on hills to lessen the engine's burden LOL. As two young women on the road, we often feel unsure of whether we're being told the truth, and this was not the case with Brian. We left A 2 Z feeling happy and comfortable with our experience and the price we paid (we even got a few road trips recs).

I had a great experience with Arcadia Auto! We originally brought our car in because a hose had…read moreblown, but we honestly weren't sure exactly what was wrong or how much damage had been done. From the beginning, the communication was excellent. Roberto was incredibly professional and took the time to show us exactly what they found, what needed to be repaired, and everything they did to get the car running smoothly again. I really appreciated being kept informed instead of just being handed a bill at the end and wondering what happened They got everything fixed, made sure the car was running great, and then somehow made it look even better than when we brought it in! They even cleaned the entire engine bay, and it seriously looked practically BRAND NEW. Great communication, great attention to detail, and genuinely great service. Roberto and the team made what could have been a really stressful situation feel easy. I would absolutely recommend Arcadia Auto to anyone looking for a shop they can trust!

From the owner: Nestled at 80S100E in Heber City, Utah, Arcadia Auto combines old‑school reliability with modern…read moreauto‑care finesse. Under the watchful eye of Roberto, this full‑service auto shop handles everything from routine oil changes and fluid checks to complex engine diagnostics, transmission overhauls, suspension work, electrical system repairs, and even support for hybrid and electric vehicles. They also tackle brakes, exhaust, tires, steering, AC/heating, you name it, they service it. What sets Arcadia Auto apart is its traditional craftsmanship paired with respectful, transparent service. You'll get a repair estimate upon arrival, followed by diligent work, no needless upselling, just honest diagnostics and fair pricing. When repairs take longer than expected, Roberto sticks to the original quote, earning nods like "very honorable" and "best car repair shop in Utah" in customer testimonials.

great guys. very honest. I appreciate that the communicated and were very good at their work.read more

We had a brake booster repair at Tracy's auto repair. They said it was fixed and they let us drive…read moreoff in our vehicle. The brakes were faulty, and when I pressed the gas down to the floor, the car would stop mid traffic. It was a very dangerous driving situation that Tracy's Auto Repair allowed us to drive in as soon as we left their lot. Keegan (who works at Tracy's Auto Shop) claimed it was a faulty part, and he said that they would fix it, and yet, now, when it is still under time warranty, we brought it back, because it had completely broken down again, and Keegan said although it is in time warranty, it is out of mileage warranty, thus Keegan refused to repair it. Just minutes before, we had left Jiffy Lube to change the brake pads, which were still in time warranty, but were out of mileage warranty. Jiffy Lube fixed the break pads anyway, free of charge. We then drove straight to Tracy's Auto Repair and Keegan had us put on the break over and over again. He told us he could not repair it for two days and to return then. When we drove off, the same driving condition that was extremely dangerous occurred all over again. Additionally, it had completely melted the brand new brake pads and all the work that Jiffy Lube had just done for free. Keegan was extremely rude to my son and myself. We were in the middle of a move, and he could not have been more inconsiderate . Keegan then called this morning and said that it was not out of time warranty, but it was out of mileage warranty, thus Keegan refused to repair it. This is the worst treatment we have ever received at any auto shop, and it is the worst treatment that we have ever received as human beings in the way that Keegan treated us - ever. I would highly recommend Jeremy and his team over at Jiffy Lube in Heber City. I highly discourage anyone from patronizing Tracy's Auto Repair in a Heber City, Utah.