This place is fabulous! Everyone is super efficient and very nice. The customer service is first…read moreclass. I have been having them swap out my tires between summer and snow tires for a few years now. I have them store my tires, which has freed up space in my garage for toys. I have also taken advantage of their seasonal interior detailIng. I understand this year they will start offering exterior cleaning too! They have a beautiful, well-appointed waiting area, but honestly, you're not sitting long enough to fully enjoy it.

So impressed with this operation. They squeezed me in last-minute between appointments when I found…read moremyself with a flat tire. The service is lovely and the waiting area is possibly the most pleasant I've ever seen! It's beautiful and well-stocked with drinks and snacks and best of all, a beautiful shop dog named Georgie :) I would be happy to work with them again anytime I need anything tire-related.

We love Mercer! They are local, trustworthy, reliable and always upfront with costs and timely. I…read moreappreciate them!!!

I had a miserable experience here years ago but went back in today for help after hitting a nail…read moreyesterday and busting a tire. Rafa and Bradley were AMAZING. I feel so lucky they were there and helped me quickly and affordably. Bradley was able to remove the small nail and patch the tire ... incredible ... and Rafa was all over letting me know the status and providing an easy experience for payment at check-out (I waited next door at the new coffee place called Urban Sailor - so convenient for working while waiting). Mercer has all sorts of hit and miss reviews here on Yelp, but I think management has completely turned over and had a 10+ experience today. I hope this place continues to give great service and recommend it now.

The scheduling team was 100% accurate in their estimation of the wait time and service time and…read moreconducted the work as expected.

Came in to get a flat tire on my dually patched. The next…read moretime I drove it, the psi was low and they had put the inside tire on wrong so the valve wasn't accessible at all. Brought it back to get that fixed. Go to drive it again and the psi is still low. Bring it back a third time and apparently instead of patching it the first time, they just put a temporary plug?? Even though the hole was in the middle of the tire. Edit: my tire is ruined from being patched too many times and I have to buy 2 new ones.

Stopped in without an appointment for a TPMS warning light. Discovered last place to rotate tires…read morehadn't returned the lug nut key. They patched the tire with a bolt in it, tested another tire that I was concerned about, removed and replaced all the lug nuts requiring the key, all at no charge. All the while, they could not have been nicer. I heartily recommend Burt Brothers.

Josh was amazing. We limped in with a flat tire 30 minutes before opening. The service guys don't…read morearrive until 8am but he got our car in so it would be ready for the repair. We were quickly back on the road to resume our ski vacation Many Thanks !!!!

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

They fit me in when they were really busy when I had a nail in my tire. Pricing was more than fair…read more They made a stressful situation much more manageable. Thanks Heber Big O.

We have to drive 6 hours round trip for Chemo appointments and were traveling through Heber when we…read morenoticed one of our tires was low. (Fortunately, we always allow extra time.) We went to the closest place (Les Schwab) and they were too busy to help - not to mention the lady was rude about it! So we went to Big O and they were able to help us right away and get us back on the road in time to make our appointment! They were incredibly helpful and nice! Thank you, Big O! You didn't know our circumstances, and helped us not be stressed out even more!!

Best in town! TJ's service is professional, and always friendly! And their pricing is very fair.read more

I travel back and forth from California to Utah a lot and it just so happened that I needed a new U…read moreJoint and an oil change. The folks at TJ's were able to fit me in during a very busy time here in Midway. They were also very honest with the work that needed to be done and they also came in at a cheaper price than most other places in the vicinity. Thanks guys! You've made a life long customer.