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    @Home Audio Video

    3.3 (4 reviews)
    Closed 11:00 am - 6:00 pm

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    Best Buy - Knoxville

    Best Buy - Knoxville

    2.5
    (92 reviews)
    5.6 mi
    $$

    I recently had the most wonderful experience of receiving assistance and guidance, over the phone,…read morewith a knowledgeable , gracious, and very patient Best Buy representative named Sierra. This was the Town and Country Circle Store in Farragut TN. My grandson and his friend visited for a week and used my LG77 Class 5 series for their games. They adjusted the settings for their taste. When I tried to use my TV after they left I had no idea how to adjust the settings back where they were. I called the store where we purchased the TV for help. I fortunately got Sierra who guided me through the adjustments and then educated me on future problems I may encounter and ways to solve them. Sierra is an excellent representative for Best Buy. Not only was she knowledgeable but Her friendly demeanor made the experience of learning how to adjust my settings myself an enjoyable experience. She explained the technical details in simple terms and guided me through the process of adjusting the settings very patiently and step by step. Through her exceptional guidance and service she made the whole experience both pleasant and informative. I highly recommend Sierra to anyone who needs assistance with their TV adjustments!

    DON'T PLACE AN ONLINE ORDER WITH BB IF YOU NEED YOUR ORDER TO BE DELIVERED!!! So I have an Airbnb…read morein Gatlinburg TN and I am 4 hours away and I had my 65" Fire tv go out on me. I ordered online Thursday night (7/30/26) to be delivered the following Monday, installed and set up, etc. When you order online it tells you the time frame and it also says "you can track your delivery"...well not so much! Since I was not there when they were to deliver the new TV I arranged for a friend to go and sit and wait so someone was available to open the door so they could do their job. The time originally said 7am-7pm, it later changed to 4pm-7pm. My friend was there sitting until 7:25 and no one showed, no one called, no one emailed me, no one did NADA!!!! DO YOU THINK THEY WOULD CALL ME THE NEXT DAY??? NOPE ABSOLUTELY NOT! I will never do business with Best Buy again! And don't try and call the physical store because they only have a call center that doesn't know how to track anything or help with anything. I later found out that they don't even have phones inside the store to receive calls. Throughout the day I probably spent upwards of 3 hours on hold with foreigners that I could barely understand when it was going to be delivered. They couldn't even get confirmation from the GEEK SQUAD their location and delivery time. And yes I cancelled the order! Now I'm driving days later to replace the TV myself because evidently they don't give a crap about their customers or their customer service! Never Again! I'm a business person and you would think a large company such as Best Buy would have their act together and not treat people like this!

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    Mat located behind a desk that is located at the entrance.
    Mat located behind a desk that is located at the entrance.
    Why is this acceptable?
    Why is this acceptable?
    Me @ Best Buy's funeral

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    Me @ Best Buy's funeral
    WX2 Tech

    WX2 Tech

    5.0
    (7 reviews)
    82.3 mi

    First off, I am not Adam. I scanned the business card he gave me and attached it to the review…read more Have you ever had the experience of trying to deal with a home network problem by going through your ISP, and, the vendor of whatever other networking equipment you are using? Each of them says that things look good on their end, and you need to contact the "other guy". How about trying to do that on the phone? You live in an area with poor cell signal, and the only way you can have a conversation is to utilize "wifi calling", except - you DON'T HAVE WIFI, so the call is breaking up and you can barely understand each other. The chance of getting a technician from your ISP to pay you a visit is about as likely as winning the lottery. I did a search on Yelp and Adam was the first - got another response from one other vendor who said they couldn't help me - to respond. He said he could come the next day, and it turns out he is located only 15 minutes from my house. I had done some remediation before his arrival and found out that my problem was not due to equipment, but a configuration decision that I had made that gradually disrupted my network (No, the customer is NOT always right). Adam explained everything that had happened, tweaked some settings, and made some suggestions about how I could optimize my setup. He is very knowledgeable about many networking, communication, and security issues. This will lead me to work with him in the future to improve the quality of our cell signal and do some rewiring to improve the performance of our home network. He also has expertise in other areas - it turns out he used to work for the company that services the entry gates into our community and is also extremely well-versed in network security issues. His hourly rate is entirely reasonable, IMHO. Finally, he is a REALLY nice guy. I can't recommend him highly enough.

    Great guy and solid problem solving. Will call him again if need arises. Smaller job but still…read moregrateful for the help!

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    Did your internet service provider put in your network cables and leave them a mess?? We can sort that out with ease.
    Did your internet service provider put in your network cables and leave them a mess?? We can sort that out with ease.
    Before / After
    Before / After
    Before / After

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    Before / After

    @Home Audio Video - hifi - Updated August 2026

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