Skip these folks and find a competent skilled nursing company.
Expect a recording and long wait when you call followed by a "Receptionist" who has no access to the computer, can't confirm an appointment and won't give you her name or the cell number of your assigned nurse.
The visit will be on time (they want to bill your insurance!) once you get an appointment but that can be difficult
I finally had to call the discharge social worker at the cardiac rehab facility to ask questions. She was appalled and called the sales representative at Black Stone, that's when the phone rang and folks started showing up (after signing up with them and 4 days of silence)
I feel sorry for people, especially the solo elderly who have to deal with these folks. No process (except how to get paid), no communication and no accountability.
In an industry this big and important to people's lives, this can be a lot better read more