I cannot give Home Comfort Services anything less than a 5 star review. I had to have our heat pump and furnace replaced which was an expense I was not anticipating. I requested bids from 3 companies in addition to Home Comfort Services. Home Comfort was the lowest bid of the 3 I receive ( one company didn't bother to respond.). The owner and office staff were very helpful in walking me through the process of obtaining a 5% energy loan through PSCCU keeping in contact each step of the way. As soon as the loan was approved they were out the next day with the equipment. It was installed in two days and we are enjoying the AC in this 90+ heat. We have used Home Comfort Services for maintenance of our system for a few years now and have always enjoyed prompt, professional, and friendly service. I will recommend them to anyone. read more

So, what did I learn from my experience with Home Comfort Services. First, Home Comfort Services has only one technician. Pick a contractor with a large technical staff. This makes them more responsive and gives them a depth of experience that a single person won't have. Secondly, try to get a contractor that will install the whole system including electrical, that way the contractor won't be able to push the cause of the problem to something they aren't responsible for. Thirdly, especially for heat pumps make sure you have at least one year's labor. This allows the system to cycle through a whole year. Our system didn't fail until the dead of winter, nine months after the original installation. While Goodman gives a 10-year parts guarantee, it doesn't include labor. The problem with Goodman's guarantee is they don't cover diagnostics. There is no incentive for contractors to find the problem on the first visit. They can literally send their kids through college trying to find out what the problem with your HVAC unit is. Home Comfort Services installed our HVAC system in April of 2022. It worked well until January of 2023. When the weather turned cold the HVAC system died, it just blew the 3-amp fuse and went dark. Replacing the fuse failed immediately. For the next three months Home Comfort Services came out several times, each time proposing solutions that failed. Leaving us without heat for weeks at a time in sub-freezing weather. We survived isolating ourselves in rooms using space heaters. In March Home Comfort Service deduced that the problem was with the low voltage wiring running from the Air Handler inside the garage to the Heat Pump 100 feet away outside the house. I was resistant to this conclusion because the wiring had been working for the past 20 years without problem. We replaced the air conditioning unit that came with the house with a heat pump. The air conditioning unit worked with the house sense the house was constructed. We were told by Home Comfort Systems that they could use the existing wiring to install the heat pump. In March, 3 months after the first failure, Home Comfort Services said would not come out again unless the low voltage wiring was replaced. Replacing the wiring required wriggling under the house's 20" crawl space and hanging new wire. After laying out the new wire I called Home Comfort Services to come out and reconnected the wire. They got it working and wanted to charge $190 for the effort. I suggested we wait and see how it works. It failed again. When I notified Home Comfort Services that it failed again, they said they were throwing up their hands that they would send out a Goodman service technician. The earliest the Goodman technician could come out was in April or May. Three months from the last failure. Up to this point the only advantage of using Home Comfort services was they were not charging me. My position was the system was only a year old, so the problem was either installation or equipment, neither of which I felt I should pay for. I contacted another HVAC contractor, Platinum Mechanical. They came out the same day. I started to describe the history of the installation and failures, but before I could finish, he said he knew what the problem was. He diagnosed the problem and fixed it within an hour for $90. What was the problem? The Platinum Mechanical technician told me that it was a known problem with Goodman Heat Pumps. The pipes in an outdoor air-conditioning unit stay cold. But heat pumps create both heat and air conditioning. Therefore, the pipes in the heat pump can get very hot. Goodman in their efforts to keep the wiring tidy in the heat pump, zip tie the low voltage wires to the piping. These pipes when they heat the home and defrost the unit get hot enough to melt these wires. In the winter the pipes get hot and the low voltage wires that are zip tied against the copper can short. These shorts can come and go depending on the heat in the pipes. I cannot recommend using Home Comfort Services and would suggest you look for another contractor. read more

Home Comfort Services - Faulty Wiring - Heating & Air Conditioning/HVAC Near Me - Spokane Valley, Washington

Do not recommend! We were charged labor from when the service tech left his house and changed labor again a second day because he didn't have the part he needed in his van , which was not the issue anyway . We were also charged for another employee to bring the unit. Will never use again and never recommend. read more

I gave these guys a shot based on their supposed history in the HVAC industry in Spokane. Big mistake. I couldn't get them to put the hot water heater where *I* wanted it, they just did whatever the heck they wanted. Also, their solder job on the copper looks like a zombie apocalypse. Worst of all, they left a GAS connection loose!! I caught it before it blew up the place but their service tech made it seem like it was no big deal and that I was an idiot for wanting it resolved! Their low price unquestionably translates to really, really, really poor service. read more

Ive never left a review but Steve deserves to know how appreciated he is!!! We bought our first house back in May, during the inspection the furnace worked fine but with this recent freezing weather it no longer was working. Steve came out and was very professional and quick to find the problem. He totally could have just got it to start and then leave, but he took the extra time and completely cleaned the furnace and patched up possible future problems. He even showed me how to fix it and what to do if it happens again. Highly recommend! Thank you for providing such a great quick service! read more

Love this company for there excellent service and the wonderful owner!!! Always very responsive and very affordable!!!

Called for furnace service. Not an emergency. 3 appointments were cancelled in the same week. So I called another company and they responded in 2 days, and were on time. read more

Use another company and save yourself the trouble! We thought this was going to be a good company to install our new gas furnace because the price was good. Turns out we were wrong. The experience was not good as the owner had a temper and the service man was not professional at all. The work was not done to code and is very poorly done (not eye pleasing by ANY means). We have had 2 different companies check the work while doing a quote for central air and have been shown everything that was done incorrectly. We paid 50% down and the rest was to be due when the work was finished. The work was not finished yet and the owner, called to receive payment. I told him we would call him when the service was finished, but he became very angry saying that he wanted to leave the office and didn't understand why I wouldn't pay then. I called back when the work was finished to pay. Trust me, go with someone else. I only gave 1 star because I have to give something. read more

Do not allow this company any room to budge their way into your house. I had what I believed at the time found a good and solid company for a large job at my newly purchased house. After having Denis Flynn come out and perform an assessment on the old low boy Lenex oil furnace. He was supposed to perform a Manual J calculation as well as rip out the old furnace and replace it with a new 2 stage gas Furnace, a/c unit, coil, electric air cleaner, and replace the water heater. After 4 days of install and cutting corners I became concerned that the ac unit was not sized right. When I asked to see the calculations and show me how he came to believe the the house would need only a 2.5 ton ac unit on a 3600 square foot house. He became belligerent and asked me if I was mental and threatened to sue. At which point I paid him in full for his services so far and fired him. Later found out he did not even size the furnace plus the a/c unit was horribly miss sized because he did not perform the right calculation. He has since tried to stand in the way of acquiring rebates for the upgrade as well as tried discrediting me as a customer through the bbb. read more

We picked home comfort services to do a new furnace and air conditioning bid and really liked what they had to offer so we went ahead with the furnace and put air on hold till spring. Well I started to get bad feelings when the service guy had to borrow my ladder and tools....? After that I wondered if it was going to be installed correct and now that I am starting to get bids from other companies on air conditioning I am being informed of the " half a**ed " job they have done. Not up to code and some sketchy electrical work. To say the least we will not be using home comfort services to do any other work in my house. read more