I made an appointment for an estimate to replace my HVAC system. We agreed to a date and a two…read morehour window. No show, no text, no call, nothing. So I called. We set up another date and two hour window. No show, no text, no call, nothing. They treat their customers that way and expect me to be a customer?! No thanks. I don't think they could offer to replace my system for free at this point. How could I, or you, ever trust them?! How could they expect you to?

Fantastic experience with HVAC1! Highly professional, friendly, and knowledgeable. From the quote…read moreto installation, they communicated quickly and promptly found time during the busy season to install my new split-system. The team arrived early and had everything cleaned up and working FLAWLESSLY an hour before they estimated to be done. HIGHLY recommend to anyone looking for HVAC service in the Spokane area!

New company for me to use and I was very happy with the results. My Heat Pump died and so it was a…read moremajor repair. Even though they were not the original installers of the heat pump they were able to get the parts replaced using the original warranty. All phone interactions with the main office were friendly and professional and Henry, the tech, was great!

Currently Spokane Mechanical is doing the HVAC for our entire house - a new build. They are…read moreprofessional and are doing a fantastic job. Their communication is outstanding and have asked questions along the way to make the job go smoothly. They also seem to enjoy what they do - so they are pleasant to be around. We are lucky to have them on our job site and appreciate their hard work. If you need a job done in Spokane or the surrounding area, we would highly recommend them.

Excellent service Wonderful staff…read moreThx for the quick resolution to my issue. Always there when needed! Try them, you will be glad you did. Earl from Spokane Valley.

I have been having soot on my siding for the last few years from the gas fireplace Falco's…read moreinstalled for me. I took pictures a couple years ago and sent them to the service manager. He told me that was the way it was suppose to be. I have cleaned the siding myself or hired someone to power wash it for me. I I have it serviced by Falco's. I did the Preventive maintenance Oct. 23, 2024, just like I have in the past. After the Preventive Maintenance this year the soot was the worst I have eve seen . This year I took pictures and sent them to "Frost Fire Service" and asked if that was normal. He replied immediately and and said absolutely not. I made an appointment for him to come to my home. In fact I showed those pictures to my 101 year old dad and he took one look at it and said "Incomplete combustion". The owner of Frost Fire Service said, "your dad is right." He took my fireplace apart and showed me several things they missed or were doing wrong in their Preventive maintenance. Among other things: This is from Frost Fire's Annual Service and Cleaning: REPAIRED ELECTRODE SPARK CABLE END GASKET ON BOTTOM OF BURNER AT VENTURI TUBE, ADJUSTED MANIFOLD PRESURE AS IT WAS TO HIGH AT 4.9-IN WATER COLUMN, AND PROPERLY POSITIONED He also noted Because they did not use "BEST BUILDING PRACTICES WOULD HAVE HAD THIS TERMINAL CAP INSTALLED 24-IN BELOW THE VINYL SOFFIT INSTEAD OF 18-IN ESPECIALLY SEEING HOW THE NEAREST VENTILATION SOURCE IS 28-IN FROM CENTER OF CAP. He also suggested' "A VINYL SIDING STANDOFF ON THE EXHAUST TERMINAL SHOULD BE CONSIDERED". since it wasn't installed properly to begin with. I once more took pictures and the invoice with everything explained to FALCO's. I just wanted them to remove the soot this year because it was so bad and the tech caused problem.. Without looking at all the pictures I had or even coming to my home to look at it the service manager said it wasn't their responsibility. He said I should have called sooner. I clean the siding every year so there was nothing to see until after the stove was started and it accumulated like it did every year. The only time I am out where the soot is it is when I put my AC cover on in the fall and take it off in the spring. I turn off the gas fireplace every spring and have them service and start it in the fall In fact right after the service was done by them I called thinking the flame was too high. They emphasized it was done properly and if the service man came back there would be another service charge. I cancelled the appointment I made to have him come back because their answer is always "that's the way it is suppose to be and it was done right." Didn't need another $200.00+ service call. I notice a lot of other people have the same reaction from Falco's. All I was asking from Falcos was for them to clean the soot mess their tech created. I didn't want anything else. . i just want them to send someone out to clean my siding and soffit. There was a silver ling to this mess. I found Ryan the owner of "Frost Fire Service" that cares about the customer and does a thorough job for Preventive maintenance. I watched him just as I have watched Falco's tech. They were in and out and checked boxes they did things they didn't. I was a loyal customer for over 30 years with Falco's. We loved their nursery and they installed a free standing gas fireplace for us before. We got parts from them "thermo something". The pictures show all the soot on the side of the house and soffit, the soot on the windows of the fireplace that accumulated in just 6 months. It shows debris that shouldn't be there. burn from gasket that needed replace that should have been noticed. How the logs were placed by Falco and how they should of been place to avoid covering up "air holes?"

Outstanding integrity. They delivered on their commitments. The were open to installing new…read moreheating technology we had researched. Theses guys were first rate in updating the existing system of knob and tube and a fuse panel to a large circuit breaker box. They also installed ceiling fans as well as exterior wall sconces while dealing with plaster and lath walls. They cleaned up after themselves and put me in position to come through and patch the holes that were required to access the wiring. I would highly recommend Tieson and his crew. They didn't take any shortcuts as borne out by the electrical inspector. We will be hiring them again and would recommend them to our friends anytime. It was a fair price for a job well done.

Just over a year ago, October 2024, we had a Daikin split unit installed in our 250 sq foot space…read moreat a cost of over $11,000. I have not reviewed sooner because I don't like writing negative reviews because I know it can hurt a business but I also believe we have a responsibility to other consumers to share our experiences so they can make informed decisions. I was assured that this unit would IMPRESS but all it has done is disappoint. It does not heat or cool this VERY small space. Epic was called and came out twice only to tell me that it was working properly. We are faced with using space heaters, fans and a portable AC to find any relief from the cold and heat in the winter and summer, respectively. I just find it disappointing that more locally owned businesses don't stand behind their work or their product. Are we a society that focuses on greed and not quality? My message to those consumers who might be considering EPIC, would be to keep on looking, you'll thank me later.

Our hot water heater was going out - it was about twenty-eight years old. We have Norco Heating…read moreand Air Conditioning service our furnace and air conditioner, and have been super pleased with them. So I called and asked if they install tankless water heaters, to which I was told they do. Peter came out and gave us an estimate. Yesterday a crew came out and did the installation. The crew was two installer and two electricians. The crew was outstanding- very polite and respectful. They actually took an hour less than was estimated. When we received the bill via email it was less than estimated. When I called to pay over the phone, I asked about the lower price. I was told it was due to a rebate on the tankless water heaters.

Git new Heat Pump installed. Very professional. Finished in 2 days like promised. Unit so quiet…read more Ac use is down. Madiea g3 evox would recommend them

These guys are fantastic did a great job very clean and professional can't say how happy we are…read morewith the work they did installing a new furnace in our house. Thank you Kevin and crew

Nice people. Professional installers and a great price. Very responsive…read more Good customer service. Thank you.

Amanda was very prompt to respond to my urgent request for a quote. She was able to get me a very…read morereasonably priced unit and install it the next day. She was very knowledgeable and I would not hesitate to use her company again.

I contacted AF Honest Home Services for a second opinion about the condition of our furnace in a…read morehome we just purchased. AFHHS responded by visiting in a couple of hours and providing a preliminary assessment. A deep dive evaluation was scheduled for later in the week. The technician who arrived was very knowledgeable and thorough in his evaluation, pointing out a couple of things that contradicted the original evaluation by the first company. Although the AF technician indicated the furnace was a bit undersized for the square footage of our home, he said the furnace was in reasonable condition for being 11 years old. He recommended a thorough cleaning of the furnace in the spring before committing to purchasing a new furnace. We are very pleased with the results of calling AFHHS and will be looking forward to their service in a few months.

Wow..just wow! I cannot say enough about the professionalism, exceptional communication,…read moreflexibility, price, and the incredible job Jeremy and Drew did for me this morning (hanging a chandelier at my parents' home). Not only did they show up exactly when they said they would, but Jeremy spent a few moments with me asking questions to verify what I wanted and the job was done long before I expected. They were so respectful of the area, and after they had gone, I could not tell that "construction" had even occured. I didn't even have to vacuum the floor boards! I am at a loss on how to recommend them more highly other than leaving a great review for Titan Contracting. They will be my first and only call for projects going forward.

Extremely professional and high quality work! They were very reasonably priced and knowledgeable…read moreabout what was best when re-wiring our basement and adding light fixtures! Highly recommend these guys!