Called on New Year's Day expecting to get voicemail. Nope. Phone was answered by Sam, who…read moreimmediately started taking information about my furnace problem. Given the symptoms, we thought I might have to replace my blower fan. At noon today, I got notice that Mike was on the way to look at the problem. At 12:30, Mike arrives. At 12:35, we're both looking at the furnace while he takes the blower fan cover off. At 12:37, he has diagnosed that the fan isn't dying or dead, but that it has shifted in its mounting bracket, making the fan blades hit the enclosure. SUPERB AND FRIENDLY SERVICE! I COULDN'T ASK FOR MORE. Honest, responsive, hardworking and friendly. HIGHLY RECOMMENDED!

I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

Wade and Lance came and installed my new AC and furnace. They were great . Easy to work with. they…read moreran into some issues but got them figured out and all taken care of in a day. So nice to have AC back. i Think the other guys name was Thomas but their work today was truly appreciated.

I have never experienced a company like this, from the initial concept, to the recommendations, to…read morethe purchase, to the install. This company is great. I watched the install and Josh explained every step of the process. He explained the technology and the operation of the new furnace. If you need furnace maintenance or a new furnace, look no further than these guys. GREAT!

Meagan took my call, immediately called Joe and revised his schedule so he could be at my house…read morewithin one hour to fix my HVAC. He found the problem quickly, fixed the part, was completely honest (didn't BS me or try to up sell me on something that I didn't need. He was in and out within 30 minutes. Pricing was WAY more than fair. I can't speak highly enough of this company. I'll recommend and promote them to everyone. Mike and Belinda Lawrence

Professional, reliable, quality service and repair. They provided a very reasonable quote to…read morereplace our gas furnace and were out in a dews days to quickly replace with a quality new unit. They are experienced and completely stand behind their work. They will be our go to company for any future HVAC needs. You will not be disappointed with them!

Here is one more rave for this great company! Logan, the HVAC service manager, and Reno came to…read moredo my prepaid inspection and were over the top in checking and cleaning and assuring me that the furnace and water heater and air conditioner were all working properly. As a widow, it is vital to have this kind of service and a joy to have these honest, professional, and kind men come and do the work. This is the company I recommend without hesitation to other widows and single women. They epitomize honesty and integrity. Thanks,again, Logan. See you at the Rodeo!

Well..since it took you 3 months to respond to my review I'm not convinced you take them seriously…read more And I WAS told $129 for a quote for a new system. I was very specific so if there was confusion, it was on your end, not mine. I'm happy I did NOT use you.

Pierce came to our house to perform a drain inspection, as part of our annual maintenance plan. He…read morewas very friendly and knowledgeable, and we learned a lot about maintaining our plumbing. Thanks, Pierce!

NOTE: I had to screenshot pictures of my review because Yelp only allows up to 5,000 characters and…read moreI wrote a book. So read this to start and then read the rest on the pictures attached. . On their website, under the offers tab, there will be a coupon that reads "83 Drain Clearing or It's Free". You may even have a flyer that came in the mail posted to your fridge with that same drain clearing deal. (Or any other coupon for that matter.) . IT IS VERY IMPORTANT THAT YOU DO NOT FALL FOR THIS BULLSHIT. . My husband and I had a pretty good back up in our main sewer line a week before Thanksgiving last year (2025). The pipe was clearly clogged, but if no water was turned on in the house for an hour or so, it would slowly flow down, so we still had drainage. We thought it would be a simple fix. A snake of the line should do the trick - it had been 10+ years since our last back up. . I only called Mainstream because of that 'offer' I spoke about earlier. Drain clearing - eighty three or it's free. Cool! This was perfect; it was exactly what we needed and impressively cheaper than everybody else out there. . Called and got a same day appointment - tech shows up about an hour later. It's like 3pm-ish. Younger guy. Asks a few questions, sees the stagnant water level from the drain in the basement and grabs an auger from his truck. He brings it down the stairs and I kid you not, this auger had three blades on the end of it that made a plastic butter knife look sharp. Tiny too, like maaaybe two inches long. (This is part of their plan, stick with me.) . He proceeds to clear the clogged pipe. Probably spends about 15-20 minutes on it and then tells us his auger has hit something in the line and it is unable to go any further, BUT lo and behold, his supervisor is a few minutes away with a camera attachment. So that we can SEE the clog. In a fully submerged sewer pipe filled with dirty water. Right. . Supervisor shows up with a small light attachment and the camera *amazingly* less than 10 minutes later. Hooks it up, pushes it back and forth aggressively, grunts a little, squints, all the selling points here. Meanwhile, my husband and I are looking at this dark-ass, 5 by 5 inch monitor (the same one they are) which shows us absolutely nothing. Imagine kicking up all the muddy sand from the shallow part of the river bank and then trying to see the bottom. . We give them space here and go upstairs instead of awkwardly watching them the whole time, but we are both skeptical AF at this point. . Here's where it gets good. Young guy leaves (without saying anything to us) and 'supervisor' begins to explain our situation. Dude's name is Matthew Gipson and apparently he is a drain specialist, not a part of the sales team...which is the position his business card reads. Interesting. Anyway, he tells us that THE MAIN LINE SEWER PIPE HAS COLLAPSED. He says the location of the collapse is about 25 to 30 feet from the house (which puts it *conveniently* smack dab in the middle of our gravel driveway and not our yard). He also goes on to tell us that he has fixed numerous houses in this same neighborhood due to the builders back in the 40's/50's using the Orangeburg pipes. Mind you, we do not have Orangeburg pipes, ours are clay. . The fix for this? $8,000 dollars...that was the quote. EIGHT THOUSAND DOLLARS. Which would consist of an excavating crew coming out the next day to rip up half our driveway, replace the pipe, and install a clean out in that location. . HAHAHAHA, YO WHAT?!‍ . I could keep quiet no longer. Was it possible there was a collapsed pipe? Absolutely. Was it possible that good ol' Mainstream wanted a little more than $83 on this service call and had instructed their employees to fabricate a lie to upsell and extract that money from a desperate homeowner with a time sensitive issue? *ding x3* . Holding back my disgust (difficult, as I just wanted this fraud out of my house at this point while trying to keep cordial), I simply said that my husband and I would be shopping for quotes on this and that we'd sleep on our decision and call back tomorrow morning. He wasn't expecting this response. He kept repeating that the excavating team could be there as soon as the sun rises, that no other company could match their price for this service, blaaah blah blah blah blah. . He eventually left. We didn't owe anything because of their "83 or it's free" deal (which he had mentioned multiple times throughout the appointment), but our evening was wasted and our line was still clogged. . (CONTINUED IN PICTURES)

I made an appointment for an estimate to replace my HVAC system. We agreed to a date and a two…read morehour window. No show, no text, no call, nothing. So I called. We set up another date and two hour window. No show, no text, no call, nothing. They treat their customers that way and expect me to be a customer?! No thanks. I don't think they could offer to replace my system for free at this point. How could I, or you, ever trust them?! How could they expect you to?

Fantastic experience with HVAC1! Highly professional, friendly, and knowledgeable. From the quote…read moreto installation, they communicated quickly and promptly found time during the busy season to install my new split-system. The team arrived early and had everything cleaned up and working FLAWLESSLY an hour before they estimated to be done. HIGHLY recommend to anyone looking for HVAC service in the Spokane area!

I cannot give Home Comfort Services anything less than a 5 star review. I had to have our heat…read morepump and furnace replaced which was an expense I was not anticipating. I requested bids from 3 companies in addition to Home Comfort Services. Home Comfort was the lowest bid of the 3 I receive ( one company didn't bother to respond.). The owner and office staff were very helpful in walking me through the process of obtaining a 5% energy loan through PSCCU keeping in contact each step of the way. As soon as the loan was approved they were out the next day with the equipment. It was installed in two days and we are enjoying the AC in this 90+ heat. We have used Home Comfort Services for maintenance of our system for a few years now and have always enjoyed prompt, professional, and friendly service. I will recommend them to anyone.

So, what did I learn from my experience with Home Comfort Services…read more First, Home Comfort Services has only one technician. Pick a contractor with a large technical staff. This makes them more responsive and gives them a depth of experience that a single person won't have. Secondly, try to get a contractor that will install the whole system including electrical, that way the contractor won't be able to push the cause of the problem to something they aren't responsible for. Thirdly, especially for heat pumps make sure you have at least one year's labor. This allows the system to cycle through a whole year. Our system didn't fail until the dead of winter, nine months after the original installation. While Goodman gives a 10-year parts guarantee, it doesn't include labor. The problem with Goodman's guarantee is they don't cover diagnostics. There is no incentive for contractors to find the problem on the first visit. They can literally send their kids through college trying to find out what the problem with your HVAC unit is. Home Comfort Services installed our HVAC system in April of 2022. It worked well until January of 2023. When the weather turned cold the HVAC system died, it just blew the 3-amp fuse and went dark. Replacing the fuse failed immediately. For the next three months Home Comfort Services came out several times, each time proposing solutions that failed. Leaving us without heat for weeks at a time in sub-freezing weather. We survived isolating ourselves in rooms using space heaters. In March Home Comfort Service deduced that the problem was with the low voltage wiring running from the Air Handler inside the garage to the Heat Pump 100 feet away outside the house. I was resistant to this conclusion because the wiring had been working for the past 20 years without problem. We replaced the air conditioning unit that came with the house with a heat pump. The air conditioning unit worked with the house sense the house was constructed. We were told by Home Comfort Systems that they could use the existing wiring to install the heat pump. In March, 3 months after the first failure, Home Comfort Services said would not come out again unless the low voltage wiring was replaced. Replacing the wiring required wriggling under the house's 20" crawl space and hanging new wire. After laying out the new wire I called Home Comfort Services to come out and reconnected the wire. They got it working and wanted to charge $190 for the effort. I suggested we wait and see how it works. It failed again. When I notified Home Comfort Services that it failed again, they said they were throwing up their hands that they would send out a Goodman service technician. The earliest the Goodman technician could come out was in April or May. Three months from the last failure. Up to this point the only advantage of using Home Comfort services was they were not charging me. My position was the system was only a year old, so the problem was either installation or equipment, neither of which I felt I should pay for. I contacted another HVAC contractor, Platinum Mechanical. They came out the same day. I started to describe the history of the installation and failures, but before I could finish, he said he knew what the problem was. He diagnosed the problem and fixed it within an hour for $90. What was the problem? The Platinum Mechanical technician told me that it was a known problem with Goodman Heat Pumps. The pipes in an outdoor air-conditioning unit stay cold. But heat pumps create both heat and air conditioning. Therefore, the pipes in the heat pump can get very hot. Goodman in their efforts to keep the wiring tidy in the heat pump, zip tie the low voltage wires to the piping. These pipes when they heat the home and defrost the unit get hot enough to melt these wires. In the winter the pipes get hot and the low voltage wires that are zip tied against the copper can short. These shorts can come and go depending on the heat in the pipes. I cannot recommend using Home Comfort Services and would suggest you look for another contractor.

Professional, great quality and won't try to sell you stuff you don't need…read more I am so thankful someone recommended this business to me because it is so overwhelming not knowing where to start when looking for services like this. I recommend Element Air for all you HVAC needs.

I hired Element Air to install the gas line for my Generac generator. They told me that my gas…read moremeter was to small and needed to be up graded by Avista. Zane scheduled Avista to come swap it out and they did a great job. I had even asked for them to route the gas line a certain way to get it where it needed to be and they did a great job doing what I asked of them. Over all I would recommend and already have recommended them.