I've been working with this great team a lil over 3 years now, and maintained a very good…read morerelationship with them. They go above and beyond for my clients all the time. 24Hour Home Care is the most reliable, systematic, professional, caring and affordable In-Home Care Service in the Bay Area. Their caregivers are well trained and knowledgeable in terms of caring for the elderly. In the healthcare industry, reputation is very important. And as a placement care coordinator myself, Im very picky who to work with. And Im glad I found 24hour Home Care and will be looking forward to many years of providing great service together!

My mother needed caregiving services after being discharged from the hospital. I would say that…read morethe intake and the care coordinators were nice and accommodating. I had to make several scheduling changes due to my mother's changing care needs and the care coordinators were able to accommodate. There was one time that they could not find a caregiver and did provide phone. I would say that the majority of the caregivers that they sent out were competent and my mom really liked them. The rest did not interact with my mom and just sat in the chair, saying nothing. One caregiver watched TV the entire night she stayed with my mom. I let the agency know and I asked them not to send those caregivers again. I was glad that we had access to caregivers but I think I may try to use another caregiver company if the need arises.

Update: Wendy from their office reached out after the earlier review was posted, to apologize for…read morethe mixups in scheduling. She also committed to overseeing mom's care from the admin side, to ensure no further mixups occur. Since that time, caregiver schedules have been set timely, with good communication so that all involved are informed of the schedules, or changes in schedules. Again, the caregivers themselves have been wonderful, and now that we're on the same page with scheduling I think things will work out well with HomeLife Senior Care.

First off, much like the hospice group, they basically dropped everything to come out, see my mom,…read moreand setup nurses for round the clock care. Since it was last minute we had a few gaps in the schedule but they kept me informed at all times when they were trying to find people. Since it was such a last minute need, I totally understood the staffing issues and was okay with it. I know I'm lucky in the sense that I was able to fill in as needed. We didn't need them for long sadly but over the next 4 days they made sure she was okay and took care of her as needed. Much like the Hospice nurses, each care nurse was perfect for the scenarios of their shift. We would totally recommend them.

Finding individuals that provide excellent, compassionate care as our family navigates our mom's…read morehospice journey is not always easy. We have had the incredible good fortune of having Eddie Cardona as our mom's nurse. Eddie is kind, caring, and provides our mom with exceptional, thorough care. He is in constant communication with our family, always making sure we feel informed. I know that Eddie genuinely has our mom's best interest at heart, and we are so very grateful for the compassion, kindness and comfort he brings to our family at this most difficult time.

Highly, highly recommend this hospice provider. Every single person who we spoke to or stepped foot…read moreinto our home was warm, kind, knowledgeable, went above and beyond our expectations. They were extremely attentive, patient and caring. Thinking about how they cared for my dad in his final days literally brings tears to my eyes. They felt like family.

Beacon is the best place for senior care in my experience in the North Bay. Great care from the…read morestaff! I highly recommend their services.

Communication is weak at best. Unreliable services. Attendants arrive late or not at all without a…read morecall from the office. My mother has not heard and I have repeatedly called and received no service for my mother since January. Refund requested but no check received. Called today and the billing office is closed till Tuesday. Sean, the staffing turn overs are unbelievable. Refund received today.

I am writing this review to document serious concerns regarding the care my family received from…read moreSenior Helpers while providing in-home assistance for my mother, who was terminally ill with glioblastoma brain cancer. It has taken me over a year to write this, as the experience was emotionally draining and deeply upsetting. Senior Helpers was originally recommended for light assistance, but my mother required hospice-level care. Management represented that caregivers assigned to our home would be trained for this level of care. Based on our experience, this was not consistently the case. Multiple caregivers demonstrated limited training in personal hygiene, patient mobility, medication handling, and overnight monitoring. I personally had to step in or assist on numerous occasions. Some caregivers stated their training consisted primarily of instructional videos. While several individuals were kind and well-intentioned, they did not appear adequately prepared for end-of-life care. There were several patient safety concerns, including: A medication administration error in which more than the intended dose was given, despite clear instructions that caregivers were not to administer medications at all. Improper assistance with patient mobility, even though appropriate equipment was available. Overnight shifts where required monitoring did not occur. Specific instructions regarding my mother's physical limitations being ignored, resulting in a fall (thankfully without serious injury). Caregivers sleeping or using personal phones for extended periods during scheduled shifts. Additionally, a member of management charged me cash during a home visit that I was later told was supposed to be free. When I raised this issue, it was denied despite the interaction being documented on in-home cameras. These incidents were documented and shared with management. Responses generally focused on staff replacement and billing rather than addressing broader concerns related to training, supervision, or systemic issues. Staffing reliability was also inconsistent. Some caregivers arrived late, some shifts went uncovered, and continuity of care was limited. A small number of caregivers were excellent, but they were the exception rather than the norm. When I raised concerns with management and ownership, communication was difficult and unprofessional, and many questions went unanswered. Contractual notice requirements limited our ability to immediately discontinue services despite ongoing safety concerns. We eventually transitioned to another care provider. After doing so, my mother's care stabilized, and the overall stress in our home decreased significantly. Based on our experience, I would urge extreme caution when considering Senior Helpers for hospice-level or complex medical care. Families in similar situations should carefully evaluate caregiver training, supervision practices, and escalation procedures--and read the contract closely. Update: 1/7/2026 In response to the owner's reply requesting that I reach out by phone, I did so today. I left a message stating that I was returning the owner's request for contact and noted that I preferred not to speak with the manager due to prior communication difficulties. Approximately 15 minutes later, I received a call from that same manager. She was polite, expressed surprise at my experience, and stated that she did not recall our prior interactions. I responded calmly and professionally. The call lasted approximately three minutes. The conversation was brief and respectful on both sides. Later this afternoon, I was contacted by my local police department and informed that a complaint had been made alleging that my call involved threatening language or profanity. Those allegations do not reflect my recollection of the call, which was professional in tone and made solely in response to the owner's public request for contact. I explained this context and was advised not to contact the company again. I agreed. Thankfully both conversations were recorded by my security cam with time & day stamps. The officer said I could file a false police report, but decided I just needed to more on... and so should you.

I would score lower if I could. Unlike other local age ties, Senior Helpers does not even interview…read morethe workers they send to peoples homes. I had several bad people before I switcher to Premier in Alameda. The last person they sent did NONE of her assigned duties, changing my husbands diaper, getting him to bed at 10, dinner dishes. She cornered me on the couch and berated me for the bad job I am doing with my husband, She refused to put him to bed at 10, saYING THAT HE SHOULD be able to go to bed when he wants, When she left, she said she would "report me". The next night the police came to do a well ness check and the next night a social worker came. Do not use this agency

Vision Home Health Care offers amazing employees willing to always go up over and…read more....... beyond their call of duty to easing the pain,trauma,discomfort & worries and anxiousness of feeling inadequate & immobile and not wanting to be a burden to our friends and family members , cause my daughter basically is taking care of my whole self from head to toe sort of like I'm feeling similar to a precious toddler needing help with shower, she comes my hair , she puts nice clean clothes on me , cause both my shoulders are needing OT help so I can figure out how i can eventually figure out how to use my shoulders to get clothes on my body cause I'm too weak in my arms and legs from falling down my stairs 4 times ,makes me breakfast,lunch & snacks and dinner cause otherwise and she washes my clothes and my bedding ect. Basically I'm like her babydoll & now she takes care of me like she is the mother to a precious newborn I'm so grateful for my VISION TEAM of : HOME NURSE Emmy!! Gem - assessor for services with OT and DME ordering my shower chair, PT assessor Norm, and my social worker Fatima !! Everybody named and unnamed have all worked simultaneously as a team to offer me the absolute best of care physically, emotional and all have literally listened to be patiently rabble about how I don't want to feel like a burden to anyone and they have all heard me or seen me cry like a baby cause I'm so grateful I came back from the brink of death while trying to overcome my organs on the edge of shutting down in December days before Christmas Day I was fighting for my life literally !! Vision Team !!!!! I give my vision team 20 stars . I'm forever grateful !!! !!!!!!!'

This is my second time to use vision home care and I have been very happy with them. I signed on…read morefor physical therapy after a broken leg however, I got other care from them as well. I was worr about how to get to the doctor office to have my stitches removed and mentioned it to my PT and she arranged for one of Vision HNHC's nurses to come to my house where it was completed in about 10 minutes while I sat in my easy chair.

The excellent quality of care and assistance provided to clients and staff by this company is just…read morethe best!!

My mother was receiving in-home care for a number of years by a team supervised by Abbey with…read moreElder First. My family was very satisfied with the caregivers. I felt they were very responsive. I felt they took very good care of my mother, showed compassion and a lot of common sense which is very important in these matters. As a physician I know how difficult it is to be a caregiver especially for elderly impaired patients and I think Abbey's team did a great job.

All phases was one of the facilities that was recommended by Kaiser for my husband's hospice care…read more I spoke to the owner, Robert over the phone who went over all of their services. He actually came out to my house to meet me. He was very compassionate and caring during this very difficult time in my life.

I needed to hire a caregiver for my mother at a spur of the moment and…read more Robert was accommodating during the short notice. My mother was very happy with the caregiver. Robert was also very patient and easy to work with in our ever changing schedule. I would recommend All Phases Companion Care to anyone looking for a caregiver for their loved ones.