My 97 year old Mother spent the last 3 weeks here recovering from severe hydration which caused her…read morefall. She was here 2 years ago. We were happy with the care she received, that's why we brought her back again. First of all, it's a very clean facility, small and personal, but most of all great staff. The nurses my Mom had were professional & helpful. The CNA's were amazing. The ones I will mention were the very best. Mario, Smile, Rain, and one special CNA on swing shift named Michelle. Jessica on the weekends was also an excellent help with my Mom, Nursing director Teri was extremely helpful, always available to help. Vanessa social worker was also fantastic at assisting with so much. The physical therapists & occupational therapists were also great. I hope my Mom never has to go back, but if she ever did, Legacy would surely be our number 1 pick. Much love & thanks to the staff. We are forever grateful for their kind & wonderful care of our Mother. Thank you so much!

I was sent to Legacy for nursing and physical therapy services, following Spinal Surgery. This…read morefacility was clean. The frontline staff was professional, kind, and engaging. However, I experienced a lack of preparation, an absence of communication, and a failure to reorder necessary medications --on multiple occasions. These negative aspects of my time at the Legacy stemmed from the Administration's systemic failure. Administration provided no orientation or introduction to the facility. Thus, I had no knowledge of visiting hours, food menus, or any patient rules. I did not even know there was an onsite Social Worker until the last week of my 5 week stay. I had to track her down to find out if administration had a discharge plan for me. I was initially provided a wheel chair with no foot rests and a bed with no arm rests. This was at a time when I was non ambulatory. Eventually, these medical items were provided. Still., when the facility ran out of my two heart medications (needed 2x a day) I wasn't told til the time I was to receive them that they ran out and had not yet reordered. It took 24 hours to get these medicines. All in all, my review of the Legacy is mixed.. I think if the Administrators strengthened themselves into a team that promoted clarity and transparency to their patients/clients this would be a very good facility. Patricia McGuire Lopas

This facility is extremely disorganized, and I am deeply concerned about the level of care my…read moremother was receiving. She was admitted for rehabilitation following a stroke and has specific medical instructions that are not being properly followed. She is supposed to have thickened liquids without the use of straws to prevent aspiration; however, even after having a meeting with their section managers about my mom's needs, the staff were still giving her straws. Additionally, she requires assistance with eating, yet staff routinely drop off her meal tray and leave without ensuring she is able to eat or drink. When I visited, I can see her tray of food is untouched on the table that is not even in reach of my mom. She is not supposed to get up without assistance. There appears to be little to no concern for whether she is receiving adequate nutrition or hydration. During day 3 of my mom's stay (same day as issue above), I found my mother shivering uncontrollably and unable to speak. After I alerted staff, they checked her temperature and found it to be 104°F. She was given Tylenol and an IV - the nurse did what she could. A couple of hours later, I requested that her temperature be checked again. The assistant used a no-touch thermometer but quickly moved it around her face and neck, then stated her temperature was 97°F. This seemed highly unlikely given how recently she had a high fever. After the assistant left, I checked my mother myself and found that she still felt extremely hot. I asked the assistant to return and recheck her temperature. It appeared he was not allowing the thermometer enough time to register properly, as he was moving it too quickly. When I asked him to hold it in one place where she felt hottest, he then reported a temperature of 100°F (I did not see the exact number, but the device indicated a red light - a fever). Overall, the staff demonstrate a lack of proper training, coordination, and communication. There are cork boards in patient rooms that could be used to clearly display care instructions, yet they are not being utilized (photo attached). This would be a simple but effective way to ensure consistency in patient care. Her inability to eat and drink independently, along with her shivering and high fever, went unnoticed by staff until we brought it to their attention. At the end of this experience, we requested that staff call an ambulance to transport my mother to the hospital, as we no longer felt she was safe in this facility. I will not be bringing her back. At the hospital, it was discovered that her urine was amber in color and she was diagnosed with a UTI. As for the facility itself, the environment is outdated and poorly maintained. The air circulation is inadequate, and the overall atmosphere feels depressing. Improvements in both the physical environment and staff performance are urgently needed.

Grateful Beyond Words.. Spending 3 months at Windsor…read moreRehabilitation Center truly changed my life. When I arrived, I was scared, broken, and unsure of what my future looked like. What I found instead was compassion, patience, and people who cared about my healing. The staff didn't just do their job, they showed up with their hearts. They listened when I needed to talk, supported me when I felt weak, and believed in me even when I struggled to believe in myself. Every counselor, physical therapist, nurse and staff member treated me with dignity and kindness, reminding me that I was worthy of care, hope, and a second chance. This place became a safe space where I was able to heal grow, and rediscover my strength. I learned tools that I will carry with me for the rest of my life. I left with a renewed sense of purpose and self-worth. The structure, guidance, and encouragement I received help and re-build not just my recovery, but my confidence and spirit. I will always be grateful for the love, support ,and dedication I experience here. This Rehabilitation center didn't just help me recover it helped me find myself again. I would wholeheartedly recommend this place to anyone who is struggling and searching for hope, There is real healing here. Every place however has it's cons and for me it was Mr.Curry his follow through was horrible. He could not get shit right. My other issue was with one of the dialysis tech Josh who was extremely rude at times.

This is more than an agency !! I feel I have found my home with homecare !!! I'm never going back…read moreto facilities

A home care company that actually cares. Very pleased with everything I've seen from this company…read moreso far.

The staff here is absolutely wonderful! I have no complaints about any of them. They were so good,…read moreI wished I could bring some of them home with me. The bad: the policies and practices here are awful. I made meal requests to multiple people about my dietary concerns, and got absolutely no response from management. Nobody informed me about the program to made me healthy again. I was kept in the dark, and found out they planned to keep me for a month, even though the only reason I was there was to improve my legs. It felt like a prison, where you're kept in a confined space. My wife had to come and take me out of there covertly. That's why I said the policies and practices suck.

I have been here for Two Days. It looks nice but is rotten onside…read more I was denied Tylenol from the night nurse The food is so awful that the social worker when she first came to talk to me told me that I'd have to order my food out I have gotten diarrhea from the food here. I asked her eye drops and a Tylenol and I was told by the nurse tonight that she wasn't going to give it to me for whatever reason! I told her I was in pain and she said no. I'm signing myself out I can't be here. I've had no care. The food is awful I have diarrhea. I've had no attention I got antibiotics for my kidney infection so I'll take the antibiotics on the prescription with me home. I have no products to take care of myself and no clean clothes. This place is a monster prison. There been three people that even talk kindly to me. The staff has been abusive verbally and emotionally I believe they are delighted to be evil and cause people pain. I need to accept that people work with the elderly to dump their anger. So tired of this place.

I was a skilled patient in the facility, they took good care of me from day one until I my…read moredischarge all staffs are very good. They were very kind, professional with a good heart to each and every patient they have. I definitely recommend this facility and I just say that I am very satisfied with their care and service. Everything is wonderful.

Bayberry Skilled Nursing & Healthcare Center provides a caring and welcoming environment for its…read moreresidents. The staff is compassionate, attentive, and truly dedicated to delivering quality care. A special thank you to Avi for going above and beyond with kindness, professionalism, and genuine compassion. Avi's dedication made a lasting impression, and it's clear that Bayberry is fortunate to have such an outstanding team member. Highly recommended!

Sent all my personal information including medical diagnoses, medications and doctors to a physical…read moreaddress that is only temporary - sent 5 administrators to my home the first week and only 1 therapist. Seems like a scam

I was in a motorcycle accident last month and after being in the hospital for 2 weeks I was…read moretransferred back home and I was assigned Comfort Assisting Home Health and to be honest as my first home health they have exceeded my expectations with everything they have provided me to get back on my legs and be stronger! This is a family business and they make you feel like family from the beginning I can text the owner or sons and they get back to be faster than my own kids lol. I highly recommend Comfort Assisting Home Health to anyone and everyone for their own needs or for family. Thank you guys for all that you do.

I chose Rossmoor Post Acute after visiting and comparing it with another post-acute facility in…read moreWalnut Creek. The deciding factor was simple but important: Rossmoor felt like a true medical care facility, while the other location felt more like a modern senior or retirement center. Given my father's condition, he needed real medical care--not just a nice environment--and Rossmoor clearly fit that need. From the very beginning, the level of service exceeded my expectations. Steve Stock, the General Manager, was outstanding. He gave me his mobile number and told me to text him anytime if something came up. That alone speaks volumes. I did my best not to reach out unless it was truly necessary, but whenever I did, he addressed every issue promptly and thoroughly. Not a single request was missed. I honestly don't know how he stays so organized, but he does--and it shows. One thing that really mattered to us was consistency with medications, and Rossmoor delivered. All medications were always administered correctly and on time, without exception. That level of reliability brought a lot of peace of mind. The food was also decent--better than expected for a medical facility--and whenever there was an opportunity to make things a little better or more comfortable, the staff consistently went the extra mile. The staff across the board were excellent. Every single person we interacted with was professional, kind, and clearly well trained. Special thanks to nurses Nadia, Carly, Roxanne, Marielle, and Gia--each one was outstanding and made a difficult time much easier for our family. The PT and OT staff were also fantastic--thank you Erica for your patience and care. Thanks to the laundry staff and the front desk team as well; their work doesn't go unnoticed. Bottom line: I highly recommend Rossmoor Post Acute to anyone who needs true post-acute medical care. Our experience there gave us peace of mind during a very stressful time, and for that I'm extremely grateful.

Dangerous Neglect and Dismissive Staff…read more My mother was admitted to Rossmoor Post Acute for PT and OT following hip replacement surgery. What should have been a safe recovery environment turned into a distressing and potentially dangerous situation within hours of admission. Less than two hours after we left for the evening, my mother called in desperation asking us to return. She had been pressing the call button repeatedly for over 40 minutes and called out to multiple staff members who walked past her room. She needed help getting to the restroom, a basic need that became urgent. Every request was ignored. By the time someone finally responded, she had been waiting nearly an hour. For a patient recovering from hip surgery, this delay could have resulted in a serious fall or UTI. When my mother requested to speak with the night supervisor about ensuring proper care, Head Nurse Itza F. came to address the situation. Instead of acknowledging the failure in response time, she blamed my mother, claiming she "hadn't hit the button correctly" and reminding us there were other patients. We tested the call button, and it was working perfectly and my mother had the hand strength to use it properly. What made this encounter even more troubling was Itza's behavior. When she arrived, she initially spoke with my mother, but as soon as I entered the room, she stopped addressing my mother and directed her responses to me instead, despite my mother being the one speaking to her. My mother was fully alert, competent, and clearly advocating for herself. When I redirected Itza to speak directly to the patient, she became dismissive and aggressive, clicking her nails and waving her hands at my mother and me in a condescending manner. She took zero responsibility and made it clear she would not be accountable for my mother's well-being. This is not just poor customer service; this is a failure of basic patient care and dignity. A post-surgical patient should never wait an hour for bathroom assistance. Staff should never ignore calls for help. And a medical professional should never gaslight a patient or treat them with such disrespect. I was extremely uncomfortable leaving my mother at Rossmoor Post Acute after this experience, and we took the initiative to ensure her safety and care by transferring her out of the facility. If this is the standard of care in the first two hours, I fear for patients who don't have people able to advocate for them. Rossmoor Post Acute needs serious management intervention and staff retraining. Patients deserve better than this.

5.0 star rating 10/9/2018 Hi, my name is Anthony Hill. I…read morewanted to express my appreciation and care I received during my stay at Moraga Post Acute therapy. The entire staff is friendly and they showed they really cared about me getting well. The Nurses and CNA's were fantastic and did everything to make me feel more comfortable in a place that is hard to feel comfortable. They really did well. As far as my Physical Therapy went, it was absolutely the best I've every been to. Unfortunately I had a severe gram mal seizure and that affects the way I can walk sometimes. Some day's I couldn't even walk at all, but with the two scheduled therapy sessions I had each day I progressed to standing up with the walker and was able to safely go use the restroom when I needed too. I had to ask the nurses at first so they could keep an eye out for a fall, but that never happened. Eventually I was able to stand and walk sturdy enough I no longer had to ask during the end of my stay. The Physical Therapy Staff and department deserve all 5 stars is how I rate them. I'm a bit of a grouch so when I say 5 stars I mean it and it's for real. The Dr's were friendly and of course knowledgeable too. The front host and administrator Victoria was always on top on things as Vicroria is the perfect person to greet visitors when entering. She makes a great first impression. Abe the G.M. was extremely nice and approachable. Most G.M's don't hardly even say hello to you or acknowledge your presence , but Abe took time out to speak with me and always had a positive smile on his face.. Great guy. Letecia the activities director was great too. Wonderful interaction with her patients and always tried to make a dull day at the nursing home/ short term rehab facility positive and a little more fun. I highly recommend Moraga Post Acute as a good place to get better. I am steadily improving now every day at home practicing the home exercises they recommended. Sincerely , Anthony Hill

I would like to appreciate the 2 ladies that do cleaning and laundry. Daily they come through for…read moreus patients Yolanda and Estella they are remarkable