Worst experience ever. I paid for their services to pick me up on two dates, and the company left…read moreme stranded not once but twice! My experience caused me never to use them again, and I used them for other services a few years ago. Timeline: - I was to be picked up at 7:30 am on 27 Oct 2022 to go to the surgery center. Pickup at recovery home on 1 Nov 2022 to go back home. - 25 Oct, money came out of the account for service. - 27 Oct (surgery day), I received a phone call from an employee at 7:08 am (was to be picked up at 7:30) stating the person assigned to be my ride bailed and would not be coming. I then had to find an Uber and pay to get to my surgery center (late). - 27 Oct, I sent an email to another employee, "D," who I had been emailing, explaining my disappointment in the unprofessionalism of the employee who was to pick me up. Bailing on someone on surgery day is terrible and inexcusable, especially since it takes time to get to me from their location. The employee never left and seemingly tried to sabotage my surgery. D apologized and asked if they could still pick me up on the 1st. She said she would "personally work on it" to see it through. - 31 Oct, while I was still in pain and recovering, something told me to call the company. I contacted them to verify I had a ride, and yet again, there were issues. Typical. Apparently, the person who was to get me only had liability insurance. This was totally unacceptable. At the end of the day, they said they didn't have anyone for me. I couldn't hire an Uber for this (due to my surgery), so I had to pay extra to hire a medical transport company at the last minute to take me home. This never should have happened and was not only disheartening but horrible. To leave a recovering patient without the transportation they paid for was despicable and a testament to their overall unprofessionalism. I don't wish for this to happen to everyone. Nothing that was told to me transpired, and I have all the email correspondence as proof. I was given the run around about my refund too. I was eventually told that the "check was in the mail." After hearing that, I filed with my bank to get my refund. Magically, weeks later, the recovery home manager called me and said that a check was sent to them for me. Right at Home didn't even send the check to the right place! I had the business shred it. Now I feel there are serious privacy issues because they couldn't even send my check to the correct location. There was no reason to mix up those addresses. Overall, this was hands down the worst experience I've had with a service I paid for. I was abandoned in my time of need, and I don't wish that to happen to anyone.

High quality, reliable care at affordable rates. I can not say enough good things about this…read moreagency. Their caregivers genuinely care. So thankful for this company.

We signed up with them in September and they were unable to provide the caregivers as they…read morepromised. Employees called out constantly and they never had back up ready. It took over 4 hours and sometimes never for them to send another person to service us. We transferred to another home care servicer as soon as it was possible. Stay away and consider another company unless you want to be stressed out and worried about your love one.

I. Love. Fenwick! If you need care for your loved one, don't hesitate to consider Fenwick Landing…read more My aunt attends the senior day program regularly and has also received respite care on several occasions. The staff is AMAZING! Administrators, nurses, drivers, caregivers, office staff... every single person who represents Fenwick Landing is a blessing for seniors in their care and their families. My aunt has dementia and the Fenwick day program has been a Godsend for us! My aunt always enjoys her time there. Though her retelling of the details of the day may not be accurate, she has a great time at the center and talks about how "nice" everybody is. I appreciate how Fenwick keeps us informed about the menu, activities, health information, opportunities for immunization and special programs, and any general updates we may need. Whenever there are any questions about my aunt, they call. If she misses days, someone always calls to check on her. They genuinely care about the participants! During COVID, the staff was diligent about maintaining safe practices and ensuring the health of center participants. They enforced the use of masks and informed us if there was ever an incident of someone contracting COVID. They also encouraged and required COVID testing. I could just go on and on about how great they are! There's nothing like being confident that your family is safe and always receiving the very best care. I am SO THANKFUL for Fenwick Landing and the entire staff. I'd give TEN stars if I could. :-)

My mother was resident of Fenwick Landing for over seven years. The atmosphere is one of caring and…read morelove. The caregivers and the administrators were amazing. The love that my mom received was as a family member, not a resident. There were always planned activities and holiday celebrations as well as birthday celebrations. Outside care is always a scary ordeal but we never had a moment's worry, she was always well cared for just as if she was one of the caregivers family members. I can not sing their praises enough.