Just wanted to share the good experience my family had with this home health agency. My mother…read moreneeded nursing and physical therapy services after her hospitalization and Esprit was the agency we got referred to. The nurse Sene and physical therapist Chris were both very professional and patient with my mom. Through their patience and perseverance, my mother was able to walk again without any wobbling and she even developed the confidence to go on long walks within our neighborhood! I'll definitely recommend this agency if any loved one needed any therapy and nursing services at home.

Amazing service and very nice staff. I called to inquire about possible service for my grandma and…read morethey were very helpful. They gave me all the information, and also told me what services they would provide if need be. I recommend them!

The best home health care service that i have ever used so far. Used Multiple home health care…read moreservice before for my mom but there is none like Exclusive Home, the staff /caregivers are God sent angels. They are very professional, caring and passionate. My mom received an exceptional care from them. She was always looking neat and smelling good.

My children have gone to her for a number of years. She's very thorough and proactive in…read moretreatment, when problems or potential problems arise. She has an excellent bedside manner, knows her patients/parents, and is always pleasant. Her staff is nice and attentive. We have never experienced any accounting or insurance errors. They do not over-book appointments; we have never waited more than 20 minutes, for our appointments. I hope she continues practice long enough for my youngest to age-out.

Every time I come here it's at least an hour wait past my appointment time. I have no idea how…read morethis clinic can get away with this.

Military hospitals of this size are hit or miss but this one is decent except my last experience…read morewith my teenage daughter. Im giving them 3 stars...due to generally good experiences with quality providers. The customer service and process changes without informing patients which affect their personal health is inconvenient, inconsiderate and not in line with DHA standards of quality healthcare for the military family.

The first caregiver assigned to our case never showed up, (3 days a week/12 hour days). A fill in…read morewas sent the following 2 days. The next 3 weeks, the original caregiver did show up but she was too tired to work, left the property multiple times to take breaks even when it was expressed that it was not ok to leave, left 3 hours early one day because she was tired, and slept on the job for a total of 5-6 hours another day. The CEO immediately pulled her from the case after I sent a detailed email about the caregiver sleeping on the job and that I felt something was wrong with her. CEO stated on the phone that I would not be charged for the day the caregiver slept because that is not how she runs her business or how her caregivers are expected to behave. It would be reflected in the next invoice. The following week, we required 4 days of service because our main caregiver was not available 1 day and CEO offered to fill in the extra day. We were only charged for 3 days of service, (verified online through banking app). Over the next 3 months, I had to train 8 people because CEO kept sending people who were not qualified with dementia/Alzheimer's training, caregiver had weeks of vacations planned, or caregiver had a planned day off and someone was sent to fill in. About 3 months into our relationship with Ready 2 Serve, I discovered that the invoices and bank statements did not match. We were overcharged 7 times, including a charge for the day I was told we would not be billed. The next invoice reflected an 8th time being overcharged so I called my bank and stop payment before it went though. I deducted the total amount we had been overcharged ($420) from the invoice amount and immediately sent a check along with a detailed statement to the address on the invoice where it says to mail payments. I mailed 3 additional payments to the same address in the weeks following. The final straw was when a caregiver abandoned mom; left the property/quit because I asked her to please be on time as I was traveling the following week for work and I needed to know that she could arrive on time to relive the nighttime caregiver. She did not tell me she was leaving nor did she tell mom. I immediately texted CEO stating that I was giving our one week notice to end services as it is written in our agreement. A caregiver was sent for the remaining day that week and she was scheduled to come the final week. CEO states she will not accept the checks I sent her for payment and demands electronic payments. "I DO NOT accept checks/cash." These checks were in her possession and she still refused. The next day I checked online to see if any of the 4 checks had been cashed, and 2 of them had been cashed already. I placed a stop payment on the 2 uncashed checks. I would send payment after it was confirmed the stop payments went through. Due to CEO not having payment upon demand, she ended services for the final week. She failed to notify the caregiver that she ended service and caregiver showed up at 8 am. I did not allow her in the house. CEO claims that I broke some code or rule by denying service and imposes threats with legal action. CEO denies that she offered a credit for the day of service when caregiver slept 1/2 the day and still demands payment. CEO changes invoices to match her claim. I have every invoice saved to my computer and I cannot change invoices provided by her and I cannot change my bank statements. This agency is very unethical and caregivers are very unprofessional.

Ready2Serve provided home health aides to my brother. They were not only professional, they were…read morealso warm and caring. Their willingness to help him and provide companionship during the isolation of the pandemic was crucial to his well being. We knew they were the agency to choose when they were willing to step in and provide assistance immediately when we had an emergency. My brother was thrilled with the two aides that were provided. He has since passed, but his aide has now been helping me organize his household. They have been there when we have needed them the most. That's exactly what I was looking for in a home health aide agency. I am so glad we went with Ready2Serve and I highly recommend them to anyone in need of assistance.

I suffered a very painful back injury and the doctors at the Metropolitan Washington Orthopedic…read moreAssociation treated me and properly guided my care until I got better. The wait to see the doctors were long but once I got to the treatment room I was treated with care. In addition the office staff took care of the paperwork I needed as it was a worker's compensation claim and it was handled professionally. Moreover I was referred to competent specialist for further treatment and surgery. As an attorney representing clients injured in car crashes I routinely referred them to this office where they were treated and recovered from their injuries. Ft. Washington, Maryland.

The receptionists are very rude and unhelpful. You call and they immediately put you on hold. When…read morethey tell you they will call you back, they don't. If you call them back, they yell at you and tell you that you have to give them time to call back even though its close to closing. They don't let you get anything out. When you go into the office, you can see why they put people on hold. They talk on personal phone calls or to each other. They wouldn't get a pre approval from my insurance company so the specialist that I needed to go to had to do it, and said they didn't understand why they weren't going to do it. I have had nothing but nasty encounters over the phone and in person.

My mother needed assistance around the house after a fall. Leaving me with the difficult decision…read moreof finding someone to assist my mother on a daily basis after calling pure hearts company they placed a caregiver in the home for a price I can afford.

Took CNA courses a couple of months ago. The staff are all very pleasant, and the instructor was…read moremore than polite & thorough. She made sure I understood everything and was patient with even my dumb little mistakes. They also helped me find a job after I passed my boards :) I just returned a few weeks ago to renew my CPR certification. It was another great experience.