Worst experience ever. I paid for their services to pick me up on two dates, and the company left me stranded not once but twice! My experience caused me never to use them again, and I used them for other services a few years ago. Timeline: - I was to be picked up at 7:30 am on 27 Oct 2022 to go to the surgery center. Pickup at recovery home on 1 Nov 2022 to go back home. - 25 Oct, money came out of the account for service. - 27 Oct (surgery day), I received a phone call from an employee at 7:08 am (was to be picked up at 7:30) stating the person assigned to be my ride bailed and would not be coming. I then had to find an Uber and pay to get to my surgery center (late). - 27 Oct, I sent an email to another employee, "D," who I had been emailing, explaining my disappointment in the unprofessionalism of the employee who was to pick me up. Bailing on someone on surgery day is terrible and inexcusable, especially since it takes time to get to me from their location. The employee never left and seemingly tried to sabotage my surgery. D apologized and asked if they could still pick me up on the 1st. She said she would "personally work on it" to see it through. - 31 Oct, while I was still in pain and recovering, something told me to call the company. I contacted them to verify I had a ride, and yet again, there were issues. Typical. Apparently, the person who was to get me only had liability insurance. This was totally unacceptable. At the end of the day, they said they didn't have anyone for me. I couldn't hire an Uber for this (due to my surgery), so I had to pay extra to hire a medical transport company at the last minute to take me home. This never should have happened and was not only disheartening but horrible. To leave a recovering patient without the transportation they paid for was despicable and a testament to their overall unprofessionalism. I don't wish for this to happen to everyone. Nothing that was told to me transpired, and I have all the email correspondence as proof. I was given the run around about my refund too. I was eventually told that the "check was in the mail." After hearing that, I filed with my bank to get my refund. Magically, weeks later, the recovery home manager called me and said that a check was sent to them for me. Right at Home didn't even send the check to the right place! I had the business shred it. Now I feel there are serious privacy issues because they couldn't even send my check to the correct location. There was no reason to mix up those addresses. Overall, this was hands down the worst experience I've had with a service I paid for. I was abandoned in my time of need, and I don't wish that to happen to anyone. read more

High quality, reliable care at affordable rates. I can not say enough good things about this agency. Their caregivers genuinely care. So thankful for this company. read more