How nice that you are reaching out - a year later! When I brought up these concerns at the time,…read moreno one cared. Now that you see there is a review posted, you suddenly want to resolve the matter. There is nothing to resolve. Your actions spoke for themselves. The excessive billing, the cold-hearted treatment, the utter disinterest in the concerns I voiced - I still recommend that families do not put their loved ones here.

This community was so clean when I visited, the residents all looked so happy and engaged. Others…read morein the area don't have that home and welcoming feeling.

As a gerontologist with a Master's in Senior Living Hospitality from one of the most prestigious…read moreschools of gerontology in the country, I have had the privilege of visiting and working with many communities throughout my career. It takes a great deal for a community to truly stand out--and this one does so in every way. From the moment you walk in, there is an immediate sense of warmth, safety, and genuine hospitality. It feels like home. The Administrator Stephanie, is one of the most exceptional leaders I've encountered in this industry. Her integrity, steady leadership, and commitment to excellence are reflected in every aspect of the community. The associates here are well-trained, engaged, compassionate, and empowered to deliver truly exceptional care. Beyond serving their own residents, this community has become a trusted resource in the broader senior living field--offering support, training, and professional development for others. Their willingness to elevate standards across the industry is something I deeply respect. Every visit reaffirms the same impression: this is a community rooted in heart, purpose, and expertise. The residents are cared for with dignity, the families feel supported, and the entire team shows a level of pride in their work that is increasingly rare. I trust this community wholeheartedly and recommend it without hesitation.

Why do I recommend this facility is because the WHOLE STAFF IS AMAZING!!!! Every employee is…read moreoutstanding, and services their clients with the up most respect... And the main factor is that THEY ALL HAVE HEARTS OF PURE GOLD!! If you're looking for a memory care facility, I RECOMMEND Silverado! 100%... look NO FURTHER!!

Sadly they are all about the art on the wall and draining your bank account…read more Management has zero compassion or empathy. Some of the employees are kind and caring but they are overworked and exhausted. There's no consistency in their staff which is disorienting for the elderly. And...they lie, which is the worst of all. For almost $17k a month THIS is what we get?! There must be better places for my mom!

I have lived at Belmont for 4 1/2 months & am very happy here. I've met many interesting people…read moreand enjoy the programs that celebrate every holiday. I've recently began taking an excellent Spanish language class that meets weekly and love using the salt water pool that's heated to 85 degrees! I began a program that screened all the fine documentary films of Amanda Pope who had recently retired after a 30- year career at USC's School of Cinema teaching both directing & documentary film making. Amanda introduced her films & shared fascinating "behind the scenes" info. She also stays to do a Q&A with the audience post screening. I really wanted to give Belmont a 4.5 rating, but there was no option to do so. There is no perfect, but aside from a dining room with poor acoustics, I think it's a great place to find companionship, a stimulating environment and an opportunity to have great fun and continue growing as we age! Before signing off, I must note that the well trained staff gets great credit for taking such good care of us. Many young people are available to help us with technology, the house keepers become good friends, the drivers get us to appointments on time and the engineers are great at fixing things in our apartments. They are the underpinnings of our stress free life. Audrey Stein

NOTE: I worked Exclusively with April Godales…read more To begin with, I looked for someone to help in dealing with my mom for months. Had hideous luck. Some made things sound too easy, brought New Age Ethics into a Alzheimers Dementia situation that really wasn't apropos, and there were others who were more interested in me having Power Of Atty or an updated Advanced Health Care Directive. I met with people that before they came to the house admitted they were at best semi-competent. I am an Only Child, have no family, friends or neighbors who can help in a hands on way. Before April, I was completely adrift. April Godales and my family always worked on a handshake deal. She visited the family home. The Nursing Facility my mom was at after her fall had given her multiple fractures, and even was there 12 hours before my mom got to the Assisted Living to make sure the bed arrived properly. IT wasn't only April that told me ins and outs of my mom's Medicare and Insurance situation, it was April who guided me through where to get my mom decent Furnishings. To wit, my mom began in a Respite Stay situation and when I realized my mom should simply be a Long-Term Resident with 6 days to get everything within the unit. April didn't blink an eye. She was around on weekends and available until 10pm most nights. April Godales is a A Level Sherpa. I honestly don't know where I--and much more importantly my Mother--would be without her. But here's the thing: I still had a physical and mental breakdown the day after my mom got to her destination and was safe & happy watching her favorite channels on her new Color TV. April was an unparalleled guide. But it has to be a family member making all the toughest decisions. The thing that was great about her was she laid everything out in an understandable way, and left the client to formulate the best decision for the elderly loved one. April knows this. The Case Managers and Insurance Specialists at facilities know this. But I am not sure that all the people who will contact Assisted Living Locators fully grasp where her job ends, and family's responsibilities now begin. She does a world class job as a professional. But the weight still has to fall upon family shoulders. You have to do your own heavy lifting for the family member you love. You cannot phone it in. That said, I looked for months and April & Assisted Living Locators were the only team at all worth their salt when the chips were down and the walls were closing in all around around me.

My friend asked me to help her find Inpatient Hospice. Laura chatted with me yesterday. Explained…read morethat there is no longer any free standing Hospice Houses in Los Ángeles. Assisted Living can't take people who are bed bound. So that leaves Board and Care facilities. There is 2 month minimum that start at $7,500 / month on Westside and $6500 in Valley - have to pay for 2 month minimum. (Private room) She then found me 3 B& C facilities that would take my 50 yo friend. Most places are for Seniors. I have forwarded the information to my friend. I really appreciate her taking the time to help me..

What an amazing place! Clean, great activities, great food, amazing team. And the ED Jim Howland…read moreis knowledgeable and caring!

Wonderful personnel. I absolutely love Wendy and the attention to detail I have witnessed from the…read morevery caring staff every time I have visited. The front desk has a warm and welcoming demeanor and residents can be seen enjoying events or taking a walk with their pups. Truly a place to consider for your loved ones.

This place tells me they are a family business, but run like a huge corporate that must not care…read moreabout people much. I inquired once for placement for my dad and without asking was placed on their email list and started receiving 3-6 emails a week. The "unsubscribe" link does not work and sending them emails and asking them on the phone to stop sending them does not help either. I mark them as junk, but they still come every week. I wish they had the curtesy to stop the emails.

My mother, who has Alzheimer's disease, came to Raya's Paradise in 2014, when she could no longer…read moreremain in one of the large, assisted living/memory care facilities due to her failing physical and mental health. When we found Raya's Paradise, for the first time since my mother's illness began, I felt that she was finally in a place where I no longer had to worry about her health and/or security. Thanks to the caring, attentive and professional caregivers at Raya's Paradise, my mother's physical health has stabilized. The caregivers ensure that my mother 's daily hygiene is taken care of properly and that her mediation is taken regularly and on time. And even though the Alzheimer's disease is progressing, the caregivers at Raya's Paradise continue to provide my mother, along with the other residents, with personalized care and supervised group activities which are both engaging and fun. These activities, which also help my mother with socialization, include singing with guest musicians, brain stimulation games, painting and physical exercise. Thus far, not one resident has gotten sick from the Covid virus. During the state-ordered quarantine, while the caregivers are continuing to provide the residents with kindness and care around the clock, the administrators of Raya's Paradise have now provided each of the Raya's Paradise facilities with a dedicated ipad to be used for facetime between the residents and their family members. Believe me, I feel much better now, knowing that I can still speak with and see my mother during these stressful times. The administration of Raya's Paradise is made up of respectful, sympathetic, courteous and well-educated people who continually strive to do their best to make sure that their residents have the best and most up-to-date care. In fact, of all of the facilities I've looked at, none have matched the ratio of residents to care-givers at each of the facilities (2 caregivers for every six residents). But perhaps most importantly is the fact that everyone at Raya's Paradise is dedicated to providing my mother, and all of the other residents, with the dignity and respect that they so well deserve, in a clean, safe and healthy living environment. Thank you, Raya's Paradise, for caring and for the great work that you do!!

Hugely overpriced. The caregivers are lovely and supportive but the management is detached and…read morerarely communicates. I left multiple messages for manager Brian and he never returned my calls. For more than 10K/month I would expect more respect. The house is clean but the residents are plopped in front of a TV for the entire day with no activities or social interaction. Not worth the cost.

This review is long overdue. Back in October of 2023, I spoke to Ron on the phone about wanting to…read morehelp my parents find an assisted living facility for them. I felt that he was genuine and honest. I could tell that he really cared and enjoyed talking with and helping people. He was very knowledgeable and honest about the types of facilities that would be a good fit for my parents. Susan then followed up with an email summarizing Ron's picks for my parents. I so appreciate their kindness. I could not recommend The Passat Group more.

Ron and his wife Susan of the Passaro group saved me by finding a place for my mom. Her health was…read moresliding after a severe bout with pneumonia and she was no longer able to live by herself. Since my daughters wedding was upcoming quickly, I needed a place for her to move and call home. The Passaro group found the perfect spot for my mom, and she loves it! (even commenting that she never wants to go back to her house!) I can't thank them enough!