We needed a home health care provider fast. We were referred by our social worker Jane. So we spoke…read morewith a few different people. Wanted to make sure her personality fit with our grandma. I just changed my hours at work so we needed someone to come in a few days a week and take care of my grandma and help with medicine.

I work in health care at a hospital so im very picky when choosing a health care provider…read more My mom is sick and we dont want her in a hospital or at a nursing home. We screened a handful of home health care companies. Marie is very particular and asked all the right questions so I know shes a professional. They come 3 times a week to help cook clean and wash up. They have helped me out tremedously. Really appreciate it thank you.

I have had great care from this office. Very professional and caring office. The referrals are a…read morelittle hard to get but the office is great

I highly recommend "Senior Helpers" when looking for "at home" assistance and care. Steve has…read morefreely given of his time to assist us with our long term care coverage and steps to take. My husband has Alzheimer's disease and as he and I progress through this awful disease, we now have a plan for the next step along the way. Steve is knowledgeable, understanding and compassionate. I value and will depend on his advice as we advance from day care to home care and finally memory care. Thank you, Steve.

I am writing to document serious concerns regarding the conduct, practices, and apparent lack of…read moreaccountability involving Ideal Home Health and its employees. Based on what I have personally observed and been made aware of, Ideal Home Health appears to be sending employees into the homes of elderly and vulnerable clients for extremely brief visits, sometimes lasting only a few minutes. During these visits, the employee may take basic vitals, obtain the client's signature on a tablet, and then leave almost immediately. This type of conduct raises serious questions about whether meaningful services are actually being provided, whether the client is receiving the care represented, and whether documentation is being created primarily to support billing rather than actual care. At a minimum, this creates the appearance of questionable billing practices and should be carefully reviewed by the appropriate oversight agencies. This is especially troubling because elderly, disabled, and legally blind clients are among the most vulnerable people in our community. They depend on home health providers to act with honesty, compassion, patience, and professionalism. They should never be treated as billing opportunities, paperwork signatures, or quick stops on a route. I am also concerned by reports and observations that employees of Ideal Home Health have refused to perform basic household tasks, including cleaning bathrooms for elderly clients, despite those clients needing assistance with basic living conditions. When an elderly or disabled client depends on home health assistance, refusing necessary support while still documenting a visit raises serious concerns about neglect, inadequate service, and possible misrepresentation of the level of care actually provided. Even more disturbing are concerns that employees have gone through personal mail belonging to legally blind clients. A legally blind person is already at a significant disadvantage in protecting private papers, financial information, medical correspondence, legal documents, and personal communications. Any employee who handles, searches through, reads, opens, or interferes with a client's personal mail without clear permission may be violating the client's privacy and exploiting the client's disability. That type of conduct is unacceptable and should be treated as a serious breach of trust. The conduct of ownership and management is equally concerning. The owner of Ideal Home Health appears to ignore warning signs instead of addressing them. Rather than ensuring that vulnerable clients are protected, services are properly performed, privacy is respected, and employees are held accountable, the owner's conduct suggests a troubling disregard for legitimate complaints and client safety concerns. It is also highly inappropriate for the owner of a home health company to enter or walk into a client's residence unannounced. Elderly and disabled clients have the right to privacy, dignity, and peaceful possession of their homes. A home health company does not have unlimited access to a client's residence simply because it provides services. Entering a client's home without proper notice, permission, or invitation is intrusive, unprofessional, and potentially unlawful. If a person enters a home unannounced and is then confronted by protective dogs, the fault does not lie with the dogs or the homeowner. The fault lies with the person who entered the residence without proper notice or consent. The owner's response to being confronted is also deeply troubling. Instead of taking responsibility, acknowledging the seriousness of the concerns, or conducting a meaningful internal review, the owner appears to shift blame, minimize the misconduct, and create self-serving narratives to protect herself or the company. In my opinion, she has shown a disturbing tendency to fabricate or exaggerate stories about others when confronted, apparently to justify her own conduct or place herself in a favorable light. This pattern is unacceptable. A company entrusted with elderly, disabled, legally blind, or medically vulnerable clients must operate with the highest degree of honesty, transparency, professionalism, and respect. Ideal Home Health should not be allowed to treat vulnerable people as paperwork, signatures, or insurance claims. It should not be allowed to send employees into homes for token visits while creating documentation that suggests more substantial care was provided. It should not tolerate employees refusing necessary assistance, invading client privacy, or mishandling personal mail. And it should not have ownership that ignores red flags, enters homes unannounced, and then attempts to blame others when confronted. These concerns warrant immediate review by the appropriate licensing, insurance, elder-protection, and law-enforcement authorities. The issues described are not minor misunderstandings. They raise serious questions involving client neglect, privacy violations

It is highly inappropriate for the owner, Cathy, of a home health company to enter or walk into a…read moreclient's residence unannounced. Elderly and disabled clients have the right to privacy, dignity, and peaceful possession of their homes. A home health company does not have unlimited access to a client's residence simply because it provides services. Entering a client's home without proper notice, permission, or invitation is intrusive, unprofessional, and potentially unlawful. If a person enters a home unannounced and is then confronted by protective dogs, the fault does not lie with the dogs or the homeowner. The fault lies with the person who entered the residence without proper notice or consent. The owner's response to being confronted is also deeply troubling. Instead of taking responsibility, acknowledging the seriousness of the concerns, or conducting a meaningful internal review, the owner appears to shift blame, minimize the misconduct, and create self-serving narratives to protect herself or the company. In my opinion, she has shown a disturbing tendency to fabricate or exaggerate stories about others when confronted, apparently to justify her own conduct or place herself in a favorable light. This pattern is unacceptable. A company entrusted with elderly, disabled, legally blind, or medically vulnerable clients must operate with the highest degree of honesty, transparency, professionalism, and respect. Ideal Home Health should not be allowed to treat vulnerable people as paperwork, signatures, or insurance claims. It should not be allowed to send employees into homes for token visits while creating documentation that suggests more substantial care was provided. It should not tolerate employees refusing necessary assistance, invading client privacy, or mishandling personal mail. And it should not have ownership that ignores red flags, enters homes unannounced, and then attempts to blame others when confronted. These concerns warrant immediate review by the appropriate licensing, insurance, elder-protection, and law-enforcement authorities. The issues described are not minor misunderstandings. They raise serious questions involving client neglect, privacy violations, improper access to a residence, possible misrepresentation of services, and potential insurance or billing irregularities. For the protection of elderly and disabled clients, this matter should be investigated thoroughly. Ideal Home Health should be required to explain exactly what services were billed, what services were actually performed, how long employees remained in the home, what tasks were refused, what personal documents or mail were handled, and why the owner entered a client's home without proper notice or permission. Vulnerable clients deserve care, not exploitation. They deserve respect, not intrusion. They deserve privacy, not employees going through their personal mail. They deserve actual services, not five-minute visits designed to create a paper trail. And they deserve accountability from a company that is being trusted with their health, safety, dignity, and home.

Terrible disgusting care. I've been home a week and a half and had no shower. One nurse came to do…read morean evaluation. I have a torn ACL I'm unable to get in and out of bed and nobody cares about me at all. I've left here to stink and rot.

Professional, personable company that has excellent Nurses and Physical Therapists. I highly…read morerecommend Greg as your Physical Therapist. He works dilligently to get you in the best shape possible in caring and highly knowledgeable routines. Angela was a great nurse and I would use her again.

They have truly dedicated staff and owners -making sure they are always fully staffed with…read morequalified and big-hearted caregivers! Always covering shifts if caregivers have family emergencies of their own

Thank to Denise for her attention and care in making sure that we had the right people to care for…read moremy Mom. She even came to the house at 11pm to make sure the new person was introduced properly to my sister and I. We are very grateful for the care provided that allowed us a chance to rest ourselves.

If I could give them more stars I would…read more If you are going through a caregiving journey with an aging parent or loved one, hands down comfort keepers was one of the best choices we could have made. Caring for a loved one in your home is an all hands on deck sort of situation (depending on the needs of your loved one). In our case it was anyways, and there were some aspects of caregiving that were beyond our capabilities. We met with a representative and discussed needs and expectations, what they could and could not do and they matched us with a couple caregivers who were absolute angels on earth. The time they spent in our home was MORE than appreciated and worth EVERY PENNY. Our loved one looked forward to her visits with Michelle or Mickie each week, and the companionship and expertise that they showed her (and us) was undlessly appreciated. I can not thank them enough, and can't tell you, if you are starting your journey caring for a loved one, get help. It does take a village and comfort keepers can be part of that village.

Needed help regarding an elderly uncle. They were unable to help but gave a couple of…read morerecommendations to companies that might be able to help. Very nice staff! Super helpful and caring! This reflects positively on their company and how they would treat your loved one.

I cannot say enough good things about Reliant Home Health Care. From the very first interaction…read morewith Caleb in the UMC hospital post-surgery, to the endless home visits by Tim, Steve and Mark, their professionalism, care and attention to detail stood out (this was my third home health care team after my ski accident over a year ago). Reliant's team consistently went above and beyond, not only addressing my medical needs but also providing support and advice in navigating the healthcare system. Communication was excellent throughout. Jasmine in the office kept me informed, answered every question thoroughly, and they were always responsive and accessible. Perhaps the most impressive was their commitment to quality care. They took the time to personalize their approach, ensuring that every aspect of care was tailored specifically to my needs. That level of dedication is rare, deeply appreciated, and made my wife and I feel like we had the best home health team possible. I would highly recommend Reliant to anyone in need of home health services. They provide not just care, but peace of mind.

Tim and his staff are amazing. They are the most efficient team and very professional. Everyone…read moreinvolved in your case knows every detail. Tim explains everything in detail and the reason why things happen. They took care of me for 9 months after my quadruple bypass surgery and two infections that followed needing surgy for. He got me thru using a wound vac for six months and the rest of the healing period. He was not only key in my recovery but also with my mental attitude. He can read people very well and sees when you're at your emotional end with the recovery process and knows just how to keep you going. Tim is an amazing medical professional and runs a high-quality company.

This company hires the absolute worst possible caregivers. Everyone has a severe lack of…read moreprofessionalism. Expect a Frustrating experience with a revolving door of staff and many excuses made for why care givers don't show up. This business is irresponsible at best. They have a labor shortage and even a more severe shortage of people telling the truth. Their expertise on False narratives and excuses for why they could not perform is second only to liar's anonymous. PS, the board of directors will be noticed about the ill handling by this franchise. These donkeys need to be put out of business.

We have been using Visiting Angels for about 4 years now. They are great. My wife has dementia…read moreand our caregiver, Mary is kind and patient with her. She helps her a lot with things that I can't do. I found Visiting Angels from my neighbor who also used them. I see why Visiting Angels won Best of Las Vegas.

I strongly recommend exercising caution before providing any deposit to Right at Home…read more In my case, a deposit that was described as "fully refundable" was not returned, even though there were no ongoing services, no regular care schedule, and no documented balance owed. When I pointed this out, the owner, Shawn Slatter, did not engage with the actual language of the contract and instead relied on vague and inconsistent interpretations. Despite repeated requests, I was never provided documentation supporting the forfeiture, and the key factual issues I raised went largely unanswered. Meaningful engagement only occurred after I contacted a government agency. Even then, the company continued to rely on unclear contract language, leaving litigation as the only remaining option. This is an impractical route given the cost, resulting in the company retaining funds without contractual justification. What concerned me most was the owner's statement that situations like this arise multiple times each year. For a company working with elderly clients and their families, that pattern raises serious ethical questions. Transparency and fair treatment should be standard; that was not my experience. Separately, the service was initially presented as charging higher rates to ensure quality caregivers, and rates were even increased shortly after services began. However, multiple caregivers shared during service that they were paid minimum wage. Given that we were charged roughly three times minimum wage, this suggests that most of the client fees went to line the owner's pockets. Employees also claimed that the owner was hostile and unfairly retaliatory. The result was frequent turnover, with better caregivers leaving for more fairly compensated work and overall service quality declining. This also raises serious ethical concerns about how the business represents itself to clients and how it treats its employees.

The caregivers are good. The problem is the company has a HARD time covering weekend shifts for…read moresome clients...not acceptable. Clients depend on their Home Healthcare Co. to provide the care they contracted for. If you value consistency when it comes to your needs being met...keep looking. Just sayin.

They lie and scheme so they won't pay out unemployment. They keep you active and tell the…read moreassistance you apply for that u are working when in fact you are not. They offer you clients and take them away. This company has put a huge damper in my life with the lying the giving me a client and taking him away just because I ask all the right questions. It's so sad that they claim to be compassionate etc,, and they are not. I've been with this company a long time and had high regards for them. Now, not in the least.

Andi and her staff continue to be the best resources in the valley for home care-- She and all of…read moreher staff merged with Essential care Nevada to continue the Legacy of excellence. EC is owned by a CPA( like Andi) and an RN--more heart and expertise! Systems in place to grow for decades to come--