We always get excellent customer service from Watson. They ordered custom umbrella fabrics for us…read more That were exactly what we needed. Their prices are very fair.

Highly recommend! Not our first time purchasing from them. Denise took excellent care of us. She…read moreeven told us to bring our dog in when she found out he was in the car. Great customer service. Go see Denise she will take excellent care of you.

Recently I purchased a single dining chair. There was an issue about assembling the chair and some…read moremisinformation told to me by salesperson. Upon explaining the issue to the sales manager,"Dave" immediately handled the issue and within 20 minutes I was on my way..Great customer service by Dave.....do appreciate that kind of retail support. Thank You Dave and Value City Furniture.

Delivery damaged our home and we're still waiting to be paid. Store won't call us back.read more

We were able to find the perfect piece for our home at Roche Bobois. The custom options were…read moreamazing and the chaise we bought came out perfectly. It is very well made and the most comfortable piece in our living room! The staff were all very nice and very helpful in finding us the best fabric options. I highly recommend shopping here.

From the owner: Roche Bobois is a world leader of high-end furniture design and distribution. Working closely with…read morerenowned designers and with Haute Couture fashion houses, Roche Bobois offers a broad range of exclusive made-to-order designs, manufactured with a high level of customization in small European workshops. Our full collection of premium-quality furniture includes sofas, armchairs, cocktail tables, dining chairs, sideboards, beds, wardrobes, storage and accessories including lighting, cushions and rugs

On Monday 5-11-26 I was told I'd receive my furniture on Thursday 5-14-26 at about 8:30 am. I did…read moreNOT! I had a conversation with the virtual assistant and they found no order under my phone number so I called and spoke with Yofreddie and he stated they tried to call me the night before and got no answer. Well they got no answer because they NEVER called me period. They insisted they did. I was not going to put up with that shit so I cancelled my order and asked for a refund which I paid cash for. I then went to Gardner White and I already have my furniture so up your ASS BOB!! Never again!! Scarlet Sayer

Bob's is a must stop if you are furniture shopping. The place is huge and the selection is large…read more Low to zero pressure off of the sales floor and you can browse as long as you want comfortably. Fair pricing for what you get. Michelle on the management team is amazing and made hanging out at the store even better.

Would only suggest if there is a sale. Prices have skyrocketed so even us savvy working class folks…read morefind it hard to justify shopping here. I will say the selection is good - lots of inventory. But I suggest checking other - smaller- thrift places whose prices are a bit respectable.

The cashier was rude. She responded rudely and arrogantly to calm questions about the price of an…read moreitem, made comments about me while talking to another customer, and only then called the manager.

Our vinyl flooring started buckling because it was installed incorrectly, eventually leading to…read moretears in the flooring. I reached out to Jack Worely, who never returned my calls or text.

Jan 4,2022 To the buyer I say beware,if you intend to employ…read moreHuron Carpet and Flooring at 30467 Beck Road,Wixom,Michigan. After growing tired and weary with pointing out the shabby workmanship of the Crew of this project and the lack of leadership exhibited by Nate the Supervisor of this project who employed these workers, has left me with hardwood floors laid with splinters that could cause future injury and other bad pieces laid without being fully inspected. Along with a hardwood floor covering and molding not properly connected to wall and floor, and containing gaps that can be seen through to the next level of flooring. I was told in order to correct his problem a section of the hardwood floor would have to be torn out exposing me to additional dust particles,which would affect my breathing. In addition to a two-man crew who showed no respect for my health nor my home when they stored a large power saw in the closet of one of my bed- rooms without my knowledge or permission and threw debris out onto the ground covering of my front yard,which they left until told to clean up. When I approached one of the crew members about leaving that saw in my closet and having heart and lung problems. He said,"That saw dust is not going to bother you". I found him and his comments to be discourteous and ignorant. When I called on Nate,the Supervisor to intervene,he accused me of trying to make him the "Bad Guy". When I pointed out flaws in the work,Nate said," "There was no use in my rehashing comments nobody was wrong". I have never heard of such a preposterous response. Nate refuse to be held accountable. I decided I wanted this project over and done with. ...so, I called Nate to tell him I would be in to pay off the balance due. However, while dusting my audio visual storage cabinet (1/3/23) I discovered my disc player was missing. When I reported the theft of this piece of equipment to Nate, his first response was,"It was dated equipment". Which indicated he was aware of it,and the fact that it was missing was acceptable to him because he viewed it as dated equipment. It was then that I indicated I would be making a police report. Nate then said,"He would be asking the men who laid the floor if they had seen it". But never mentions when I go in to pay off the account. Nate also refuse to sign the receipt after I paid off the account. Where he said,"He had never heard of signing a receipt". Even though there is a place for his signature on the receipt he gave to me. Again buyer beware,this is a dishonest business operation. Sue M.

I began to furnish my home with Ethan Allen furniture back in 2000. I had one designer who wasn't…read morethe warmest person but did exactly what I wanted. I worked in high bath and kitchen products for years and along with my mother designers it was on par. Segway ten years and I go back find the most amazing designer, manager in Ann arbor, Renee. I've done every room in my home with her assistance and it's lovely. I must say the people who are complaining about stains, not EAs problem! I have pets and children, grandchildren. It happens. Find a great cleaning specialist like Chet's cleaning in Maddison hgts and perhaps youll have a better outcome. Complaining about a carpet stain is like spilling a glass of wine on a suit or dress and expecting Saks or neimans to be responsible.

Steer clear of the Ethan Allen Nacella braided wool basket weave rug if you're about to spend 2K on…read moreit and expect this rug, which the company describes as a "treasured heirloom", to look great for longer than a year and a half. A large (expensive) version of the Nacella rug comes with dozens of spots where ends of braids are joined in order to continue with the weave (not very attractive but acceptable). After some time, though, just over a year, the adhesive used to hold these braid ends together turns dark brown, almost black and looks, in dozens of places, like dirt literally. I bought rug insurance from EA that sadly doesn't cover a manufacturer defect that came to light after the manufacturer's 1 year warranty expired. (It covers only accidents.) I'm very disappointed that Ethan Allen didn't even try to stand by its product, and that my 'heirloom' rug is so flawed.

I purchased two items from them. One was a recliner. Within 2 years the recliner broke. I paid…read more2000 dollars for it. I did not trust them to fix it. Fortunately there is a great furniture repair shop that fixed the recliner in a few minutes which probably would have taken them months. I also purchased a curio cabinet ftom them. a very expensive one, to hold my car collection. Big problems occurred. Sales person failed to tell me about weight restrictions. Anyway, when the delivery people put it together they put the weight level limits printed on the glass shelves in the back so I would not notice them. (Note: I did not notice the weight limits until the cabinet was ready to be picked up.) So after they set up the cabinet, I placed my model cars into the cabinet, and in less than one week, the glass shelves gave way. Company repair person came out 3 weeks later. and he said he could not fix the item. He told me that he could have the cabinet picked up but had no idea when. I doubted what he said based on the experience I had with the cabinet and chair because the cabinet it was completely broken. Almost all companies would not pick up an item that was very large and had a lot of damage. They would have no way to store it. I probably would not have gotten any money back either since I did not know the weight limits that the shelves could take since the delivery people put the weight limit deep inside the cabinet when they put in the shelves. Anyway, I had it picked up by a junk hauler. I recommend, that before you do anything business with this company, know everything about what you are purchasing. Do not trust their sales staff at this company to tell you all the details about what you may want to purchase because these sales people work mostly on commission.

I bought my solid wood table and couch and loveseat from Gormans ages ago. All of these items have…read morebeen with me for many moves and trips back and forth to a storage and many countless cities. The cigar leather is still so toughing it out and hasn't slouched or fallen apart yet. The table has held up sturdy as the day it was purchased. It's supported many parties and dinners overt the years. The styles have worn out on me, still like them today and would still pick out the same style today. They are to me timeless. The couch, loveseat and table were not cheap by any stretch, they would put RH furniture to shame, but they were well worth every penny. Looking forward to having them for many more years or longer.