At the start, the attendant tried to upsell my initial requested level of service. When I declined his suggestion, he gave a ticket for a different level of service. When my car is finished being cleaned, one of the women cleaning my car was unable to put my car into gear. The other woman cleaning my car was so flustered that she returned my tip. I had to remind her that the money was hers to keep. My car is cleaned, so no harm done. I suspect that the staff is under constant turmoil and good help is hard to keep. read more

I got the interior super clean. I parked in a bed of ants while at work and when I was going to lunch i realized my car was full of little critters. I ran over to their shop and they got me squared away in just under 1 hr. $65 total. Fast and super friendly service. My first detail ever on my truck that Ive had for 10 years. I normally pay around $25-35 for a wash so this deep clean was worth the price for me. read more

I come to this location from time to time. If you are looking for a detailed option for car wash services; please go somewhere else. They are always hit or miss. I have yet to receive service that exceeded my expectations. Get there early because if you wait until mid day or afternoon you may be there for a while. read more

I love this car wash! They spend several minutes pre-washing your car before you even enter the actual car wash. It is always super clean. and are the best.!!! read more

I've been going to this carwash for years and yesterday was the ABSOLUTE WORST. They finished my truck and as I usually do inspected my truck before leaving there was still dirt on my truck and was not fully vacuumed and I informed the worker and they proceeded to vacuum it again, after that encounter still was not pleased went inside to inform the sorry Assistant manager Claudia who is WORTHLESS that they did an half a** job she did absolutely nothing. I honestly don't see how she still has a job. I wouldn't recommend at all read more

I have come here for a few years now and service is a 50/50. Priced have increased so definitely makes me think about going to another car wash. The staff I have interacted with our fine and haven't had any issues with them. Car on the inside usually looks really clean and a thorough job is done but outside of the car is sometimes good and sometimes they leave visible spots that are dirty. Might start looking into a new car wash. Plenty of seating inside. read more

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Terrible. I started going here in 2011. Was decent for many years. In the past few years it's unacceptable. Talked to manager more than once. He could not care less. Price went up from $13 to 24. Quality went way down during that time. The last time I went (today) they didn't wipe the plastic door trim. I asked the employee to do it as I inspected my car and he said the manager does not allow them to wipe that for the 24$ price. Done. Bye. You were barely tolerable before. Do not go here. They need to close. read more

Please if you care about your car, please please please do not come here. My first only and last time here, brand new luxury vehicle damaged. Claudia, the assistant manager will not help you. She had me come up and promised me a refund, I get here, she denies me refund. Tells me she's not refunding me and walks inside. I've had to call the police. I would not recommend this place for your vehicle. The car wasn't even clean. Dust particles remained inside. The service is very poor. There's no enforced policy, just a Hispanic manager making up rules as she goes. This is the type of business I cannot support. read more

I was a little disappointed in my last visit. The car wash usually does a great job but this go round they decided to not even vacuum out the back of my car. They also left stagnant water sitting in my cup holders and on my floor mats after they wash them. I expect more from a car wash I pay $30 and give it $10 tip to but this was a little disappointing. I'm better off going through a self car wash and vacuuming myself read more

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I paid $170 for the bumper to bumper service which was supposed to include vacuuming, shampooing carpets and leather seats, external wash, interior detailing and tires + wax. I was told it would take 1hr to 1.5hrs tops. I ended up waiting 2 1/2 hours and when I got my car they forgot to clean the trunk, did a sloppy job all around. There was film on my windows, they did not vacuum up all the dirt in spots of the car, there was still pollen in the vents (which I asked twice to be wiped), they left plenty of stains in the carpet which I got up on my own with some soap and water afterward. I politely asked for a small discount given the bad job - I was told NO and that they were an express detail shop and that if I wanted a good job done, to go elsewhere for more professional car detailing. They were rude and dismissive and I was a repeat customer up until today. DO NOT waste your money and time. Go elsewhere! read more

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They do a pretty good quick job.. these folks are hard workers.. I wish they would have more attention to detail when it comes to wiping down the interior. But I'm usually pleased with that out come.. read more

This was my go to place for a car wash for several years. But, yesterday Home Run Derby struck out. I mistakenly left my sun glasses in my car. Yep, I noticed they were gone 10 mins after leaving. I checked everywhere in my car to make sure they did not get misplaced. Nope, they were taken during my car getting washed. The manager said they reviewed camera footage and saw nothing. The employees know the cameras are there. Of course they saw nothing! What irritates me most is how the managers did not resolve the issue with me. Placed the blame on me. Many thanks to (sarcastic) to David and Claudia! read more

My family were regular customers but the last two visits including my experience today were disappointing. Was told by a snarky manager and employee that I paid for the "super wash" which didn't include wiping down the seats... the manager proceeded to direct us to the price board which clearly says creases and crevices air blown, the car vacuumed and it would be an additional $62 to clean my seats. Mind you they are leather and the only thing we needed done was a basic wipe down. My son has spilled yogurt which they did get off the back seat and the back door. The spot pointed out was literally 2 dots on the back of the passenger seat. We were told they were wiped down... I took one finger, licked it, and wiped 1 dot off.... The floor mat still had crust on it and stuff still in cup holder. Even added nice finger prints on the top of the door window from closing it by the door...We waited for an hour to be shrugged off because it was closing and they didn't want to take accountability for the sloppy work done. As a manager I highly doubt the owner will be happy to hear that the manager(who sat behind the desk watching a movie the whole time) is suggesting customers make disputes with our bank if we aren't satisfied with work that is obviously NOT clean, seen in reviews before mine as well. When will be be able to spend $60-150+ for the quality service insured on the website. read more

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Used to be my favorite spot for a car wash but, lately they have gotten slacker and slacker. Prices go up and quality goes down. read more

I can not believe the experience I had last week. This was my regular car was but no more. service was lacking that's to start. when I went up to the register to Kay with a Bave of chips I gasped at the price. we are talking a tiny bag cost $2.69 ! I said no thank you and the woman started lecturing me that the price was in the bag and for ME to put it back. mind you, I am a disabled woman and was being held up and supported to walk by an UPWalker that Shepherd Center put me on. when down at the car I asked the woman to wipe where you climb in the car as it was wet. she refused snd called for the same person at the register who would not let the entry of the drivers side be dried. this Obese down-right Latina woman said no "you buy cheap you get cheap!" They would not wipe the doorway of my drivers side, the vacuuming wasn't that good and I didn't get the tire shine I paid for! Rude, obnoxious and not deserving of anyone's business. Even staff seemed afraid of said woman. AVOID. read more

My car was covered with stuck-on yellow pollen and tree gunk; really dirty. I thought it would be impossible to get it all off. The car came out 100% clean; like new. I was amazed. I have not encountered the issues mentioned in the negative reviews. I will return when my car is ready for its next cleaning. read more

WARNING: Do NOT go here. My experience was horrible. The employees are slack and lazy with terrible attitudes. communication skills are low. No attention to detail. There is disconnect between the greeters who sell the service, the cleaners who do the service, and managers who oversee. Note: Managers do NOT care about reviews or customer service. You will go, pay for substandard work, and complaining to managers will lead to nothing. I wish I read these reviews BEFORE I came here. read more

I brought my car in for detailing service. I didn't notice the additional $20 "prep charge" which was listed in small print at the bottom of the sign with all their services. Since prep seems to be an automatic add-on I think it should be displayed more prominently, or better yet increase each price listed by $20 so the actual price is clear. After I paid I went outside to see what the "prep" was since my car was only a year old and pretty clean, and I discovered they skipped that step and were running it through the wash. The worker said they would do the "prep" afterwards which made no sense, so I insisted they do it first, then wash. I was put off by the misleading listed prices and their attempt to skip the added on "prep" while I wasn't looking. I won't go back. read more

Worst customer service and lack of communication has forced me to never return here. This was my first time and honestly my last and only time. They speak Spanish and they lack communication had me so lost and confused about my service and I get they are busy but they will lose a lot of customers this way including myself. I will never recommend anyone here. read more

Took my car in for a wash and didn't check until after I left and as there were multiple i cleaned areas I had to take it back. Didn't get the regret Id hoped for- instead was asked to produce my receipt which I had produced and left with them to get my keys. The thing is I expect sometimes tohave a bad experience with business but the ones that acknowledge the error are the ones to which I will return. This business wanted to make it my fault that I didn't choose the right service - rather than taking any responsibility for setting expectations. There are too many car wash services to deal with one who dont appreciate loyalty. In fact, after my exasperation at resolution lead to my indicating i wouldn't be back. The "employee" brazenly told me I could do that too. So long Derby read more

I have gone to this place before; however, the last two times, I paid for services that I did not receive. The first instance, I paid for carpet and seat shampooing in addition to a deep clean; however, when I inspected my vehicle after leaving, my carpet looked as though it not been shampooed or vacuumed. The seats were not shampooed either. The second instance, I paid for a wash, vacuum, etc. I drive a white car. So, the dirt is very noticeable. I returned after noticing that the car was not thoroughly vacuumed. As they were vacuuming the car, I noticed that it was not properly washed. Some areas were not washed at all. After standing in the cold and continually having to point out what was not done, I left. Once I got home, I noticed that the trunk area near the tag was not washed at all. It was as if they took the car through the wash with no soap. This area was was untouched. The service was so disappointing and a complete waste of money. Who wants to pay for a service and not receive it? I will never do business with them again. read more

They just dragged my car which is electric through their machine because they did not put it in neutral... this can cause severe damage to the motor. Also paid $30 to have the interior cleaned and the exterior clean, when I pointed out to the manager that the interior was still dirty she said you did not pay for a detailing, she was quite rude. When you look at other reviews you'll see that they failed to put the car in neutral before they drag it through the machine. This place used to be good, but somebody has run it into the ground. read more

Great detail. Inside and out they were very detailed with the job, got every crack and jamb. Inside the car was immaculate. I will be back when I'm on this side of town! read more

Moved to Northlake /Tucker so wanted to try to support local businesses After 3 times I won't be back Unpaid for the top level and the work was awful Didn't even wipe the dash!! I got home and my dogs face was all over the back windows They didn't even clean them ! Brake dust all over the rims and trash on the floor of the car B some guy with a ponytail was rude and unprofessional and they are incredibly inefficient I won't be back read more

CLUELESS GREETERS. My first time using Home Run Derby. A vacant car straddled & blocked the two check in lanes, nobody present. After it was driven into the car wash several minutes later, a greeter asked which service I wanted. I told him, he gave me a ticket & walked off. No guidance on where/when to pay, whether I or someone else drives the car through the tunnel, and what happens @ the end (Where at least 20 cars were queued up). Since I hadn't yet paid, I drove off recognizing a disaster in the making & a long wait. Better signs & directions would help as would training the greeter staff on explaining the "system" read more