Their Machine damaged my car. I was going through the car wash as normal when I got to the end their rollers malfunction and my car was sucked back into the wash backwards hitting another car so now I have two tiny holes in the back where my car collide it with someone else's license plate it wasn't a large impact, but I have damage. I did an incident report online. I was told to go to the facility to make an incident report and I did spoke to Teresa. Teresa told me that I was wrong and there was no way my car would've gone backwards unless I hit the reverse night. I saw the video my reverse lights are not on the lights that she saw where the lights from the facility those LED lights I had my phone in my hand and my feet took under me at the time. Her coworker told Teresa that I said that I put the car in reverse that is not what he said to me when it happened. He said the rollers malfunctioned and the car just started rolling backwards because it is a slight hump to get out so yeah the car is gonna roll backwards if it's in neutral while filing my report, Teresa showed me the video as I stated earlier once I finished the report she had already said it I'm gonna deny everything but she at first told me she will give me a copy of the video to show that I was wrong. I was not wrong and because she was argumentative and I finish filling out the report she said I can't give you a copy of it now he'll have to call you back in a few days and talk to you about it so I asked who is him and he who is going to call me back someone last name Hernandez well, we'll see if Mr. Hernandez calls me back because my car is smart enough to know if I put on the reverse they don't wanna admit damage of course, but it is their fault. she kept telling me I'm not gonna argue with you. I'm not gonna argue with you. I told her ma'am I am arguing with you. You Assumed because I am stern and black and you haven't heard the incident account from me that I am wrong and I'm am A black woman so I couldn't possibly be correct. I am upset about my car, but you automatically assumed when I walked in the door when I told you what happened that I caused the problem. Well, you automatically put someone on the defense when you point the blame at the customer I know what I did and I know what I did not do . I've been to car washes before . I want everybody to know what bad service this place provided for me and although I had to go through the car wash a second time and there was no incident I will never ever ever come back here and I will continue to rate them badly on every platform that is available and I hope that most people will stay away from this place. There are other car washes you can go to just don't patronize these people read more

Very confusing experience for someone visiting the first time. When you enter you select your package from the machine and pay, then drive around and you stay in your car and go through the wash, i had trouble lining up my car. .. very embarrassing. After the wash, I wasn't sure to turn left or right then I went to the drier area and I wasn't sure which lane to go to, nobody provided direction. One lady spoke and was friendly and the guy didn't say anything. I assumed i would go to the waiting room so that's what i did. While in the waiting room, I looked up and noticed the guy was waiving a ready sign. I had no idea I had to watch out for the sign. Overall too many stops and the wash was so so for the price. I definitely won't be back. read more

Mr. Clean Car Wash - Car Wash Near Me - Norcross, Georgia

Why am I paying $20 a month for a service I don't have access to! It's 5, they close at 6 !!!! I'm confused! read more

Mr. Clean Car Wash - It's 5:00, they close@ 6! Why can't I have access to an establishment I pay monthly for? - Car Wash Near Me - Norcross, Georgia

This was my first visiting Mr.Clean Car wash in Norcross w/ my EV. I pulled in and was trying to figure out how to place my vehicle in neutral however the attendant was extremely rude. Instead of allowing me to place my car in neutral he rudely told me he's just going to refund my money. His customer service was horrible and honestly he shouldn't be the first representation that customer experience. I was planning to also bring my other vehicle to wash as well but, now considering my experience I will not. read more

I stopped going to the car wash near my house because customer service is awful so I came here because I use this car wash as self serve when I'm in a crunch. Today I wanted to try their full service which would save me time and they also include sanitizing which is amazing. I paid $36 for a "platinum" package. Thankfully I'm here early so there is no wait. Once I went through the manual car wash I parked in the full service and two ladies were waiting to service my car. The one lady was super polite and greeted me. Both had on masks and gloves. I got out sat on the bench and enjoyed the weather. One lady cleaned the passenger door for like 5 minutes straight. At first I thought well she is very detailed. Then maybe ten minutes later the nice lady said they were done. I didn't expect it so fast but was impressed until I got in. Seats are leather so not a hard clean with product yet it still had dirt on it. Back passenger window has a film on it. Middle console still dirty. Carpet could've been better. The exterior is literally the only thing good about it and I honestly could have just paid $16 to get that done. Needless to say I won't return. In the future maybe be more detailed in the cleaning process. read more

Mr. Clean Car Wash - Driver door - Car Wash Near Me - Norcross, Georgia

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Great car wash experience! I came here this past weekend when the weather looked a little rainy and there was very little wait. The staff was friendly and I was really happy with how thoroughly my car was cleaned. Thoughts and Recommendations: - Purchasing the wash/package you want is a bit confusing.This car cash does have self-serve vacuums available but they don't mention it anywhere! SO, if you don't mind cleaning your own car and want to save some money, then go head and only pay the $8-12 for the wash only. Once you go through the wash you will see a sign pointing to the right where the self-serve vacuums are located. I didn't know this so I paid $20 for the bronze full service. - I agree with other reviewers that the service is slow. BUT, the question here is- What would you rather have? Would you rather them clean your car really fast and not do it well or have them take their time and have your car properly cleaned? I waited 30 minutes, noticed the employees were taking their time but they did a phenomenal job. I've been to other places where I wait for 1 hour and my car still looks dirty. Overall, I'm really pleased with this car wash. It's affordable, the wait was reasonable, and my car looked great! If I'm in the area again I'll definitely make the effort to stop by. read more

This has to be quite possibly the most inefficient and unorganized car wash I have ever been too. The place is obviously understaffed; they have one person performing vacuum, interior cleaning, windows and rims and tires for each vehicle. Not to mention the rip off pricing; an exterior was is $20 and then a vacuum and interior cleaning is a $16 add on; that's bullshit. This place has the potential for a great team; but looks like they need a new coach or maybe even team owner. Very disappointing. Money grab! read more

Mr. Clean Car Wash - Avoid this place at all cost - Car Wash Near Me - Norcross, Georgia

Paid for the $10 basic wash and I felt like it did a good job on my vehicle. Was mostly impressed when the easy access vacuum station to the right immediately exiting the car wash. They ever have glass cleaner and all purpose cleaner with towels to use on the inside of your vehicle. read more

Terrible with worst customer service. I certainly won't be back. No manager on-site. Saw the detailer skipping my car over others. Asked why, person inside who I'd thought was a manager said go and talk to the detailer yourself, WTF? Confronted the detailers and none of them spoke English. Just the worst car wash I've ever been in.... Save your $$$ read more

The price is not worth the "clean." I should've drove further. The quality is underwhelming. You're literally paying for the brand, which sucks because everything else is not worth it. Also, I forgot to add they are very disorganized! It was just a weird experience. I wish I went to the place that I usually go but I wanted to find something closer. That was my mistake read more

Good service, professional and my car is sparkly clean. The experience was great. You pull up and was greeted by the 'line' handler. After selecting y our wash /clean package, your vehicle is run thru the cleaner. Following that, the crew wipes down the insides and outside. I think the crew did a good job. They worked the nooks and crannies of the car. They even found my long lost widget in the car. So I knew they really did a deep cleaning. Will definitely return to this facility read more

Why would I pay that much when they no longer do the interior. I guy they fired all the people who did a great job!

Just Insanity how slow. Very disorganized. Would be great with management change. Was here 45 min. Car was washed in five minutes and the car stood outside to be vacuumed for 40 minutes I went inside told them that I've been waiting for 45 minutes and there is just no way that a car wash that is not busy should take 45 minutes to vacuum and wash the vehicle they refunded my money and I left. I would not return here for the sake of time to managers on the inside one was nice that refunded my money but did not get to the core of the issue the second manager blonde hair or female was extremely rude and said so you can't wait a couple more minutes and I replied to her no not after waiting 45 minutes they needed to be outside helping but instead they were telling each other stories on the inside read more

Mr. Clean Car Wash - Car Wash Near Me - Norcross, Georgia

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I was in and out. Got here a little after I opened and was greeted shortly. Oil change done quickly and given a free car wash which also didn't take long. Will definitely be returning. read more

Mr. Clean Car Wash - Car wash - Car Wash Near Me - Norcross, Georgia

I had my car detailed there and they got the inside wet which damaged a computer that cost $1550 to repair. The computer was part of the car. They were real jack asses about it. A add read more

I need to wash my car a lot because of travel. My husband decided to get me a car wash pass so that I could go as often as possible. I have been enjoying my visits coming to this location. But today my experience was not the best. As I arrived the gate would not open. I waited almost 5 minutes for someone to come to help. And even after the guy came he still had me wait another 3 minutes be for I could pull up to go through. Once he came I proceeded going forward and I started to hear my car tire make a loud scraping sound. I put my window down to ask him what it was but he just ignored me and told me to keep coming up. I stopped my car and got out to see what my car was rubbing against. He was just laughing and it really wasn't funny. So I asked he to let me just leave. If a person is telling you that something isn't right and you keep telling them to pull forward that isn't a good thing. Some of these people don't care if you mess your car up. But I like my car. So please be aware when you come to this car wash. Afterwards I went back to speak with the manager. She was pleasant and she assisted with me getting my car washed. And I really appreciated that. read more

I am very disappointed when I went today. I got the basic service and have been coming here for years. The windows were still dirty and the interior dashboard wasn't wiped down all the way. I will not be going back. This is the first time I've been dissatisfied. read more

I had a really great experience here! My car was disgusting from a recent trip to the beach with the dogs and when I got it back it looked almost new! I opted for the gold package which was $32 and they did interior, exterior, and added rainX. Took almost no time at all and they were fairly busy. They have an indoor and outdoor waiting area. They also have some car stuff for sale inside. Very pleased! read more

I was a regular at this car wash. They always did a great job inside and outside my car. But they recently stopped doing the interior. I have a bad back that will not allow me to do the interior myself. They have just lost a regular customer. read more

I have been sitting for 45 minutes while cars that were behind me in the car wash have went on with their day. I finally get out of my car and was never acknowledged. I am still sitting here while the one person working on the SUV IN THE HUB is still cleaning it. I went in for a refund and no one was concerned about the reason. Stick to the hand car wash locations. This place is to concerned about standing around chatting than waiting customers. read more

Great detailing service. One of the more affordable options too! Was $120 for full interior detail and for a outside car wash and polish

Been here a few times and never really satisfied with the outcome. After today, I know I won't be back. Did a test of how clean it was with a damp paper towel and obvious places like the front and rear bumper and hood were visibly not clean and fails the paper towel test. read more

Mr. Clean Car Wash - Car Wash Near Me - Norcross, Georgia

I was expecting this place to be super expensive and came equipped with my own interior cleaning tools to help offset the cost. But it was about $28 to have them clean the exterior and interior, whereas just the exterior was already pushing $20. I decided to splurge a little and went for the whole works. The waiting area is pretty comfy, with tons of seating as well as a TV to keep you entertained. It wasn't too long before my car was ready, but walking up to it I noticed that there was still black smudges in between the tire rims. Once inside the car, I noticed that the interior of the door jams had not been touched. I went home and finished cleaning and wiping down the interior. I wasn't thrilled, but hey, my car was pretty clean at this point which was better than how it looked when I pulled in. read more

This car wash has a very comfortable waiting area. The staff are professional and it's great value for your money. This was my 10th wash so it was free! There is also lovely patio if you want to sit outside and wait. Most importantly my car looks shiny and clean :) read more

Mr. Clean Car Wash - Car Wash Near Me - Norcross, Georgia

I went 2 hours before they were supposed to close and they didn't allow me to get a car wash, the guy told me it will take the money and they can't do it in a rude tone. Never again! read more

TahoeMom Reviews: 4 Share: Not bad! I'm usually skeptical when it comes to chain-type auto wash places, but I was pleasantly surprised by the Mr. Clean in Norcross. They did a thorough job in record time. I was a little disappointed that there weren't any online specials or deals when I went, but I think their rewards program pays off over time. I'll definitely be back. read more

I love coming to this location. My Audi always looks spectacular after it is cleaned. They do a wonderful job cleaning the inside and out of my car. Larry and Renita are very professional greets the Customers and tars time to make sure that all questions are addressed about my car. I have been coming here for over 3 years and I would not go else where. Thank you. read more

If you value your floor mats and the car being truly clean don't go here!! They lost my custom floor mats and then tried to tell me they weren't in the car to start with!! As for the cleaning just know that after you wait an hour and a half you'll then take it home to clean it your self! Customer service was absolutely awful and I recommend saving time and money by going somewhere else!!! read more

I have used Carnett's over on Jimmy Carter many times. The staff is courteous and they do an excellent job with the car wash. They also have great options from just a simple cheap rinse, to a complete cleaning. Try 'em out! read more

I've always been a fan of Mr. Clean products, so my husband and I figured we'd give this place a shot. His Miata was filthy and we live nearby. The prices are very reasonable. For a full service cleaning inside and out it goes up to $28. For an exterior only wash, it goes up to $15 for the "Gold Wash" which is what we chose. The gentleman who directed us to the wash and took our payment was very polite. He even offered us some towels in case water got into the car. We declined the towels, as the car has not leaked before. The wash was quick, but thorough. When we got home, we were impressed with the amount of dirt and grime the wash removed. We'll be returning! Side note: They also do oil changes! read more

Just like a box of chocolates, you never know what you're going to get. Basic customer service folks, greet your customers, tell them thank you for their business. Been using this location for 3 years and finally over it after today. This place is like a morgue with employees obviously not wanting to be there. The results are 50-50 at best with having to point out obvious things not being completed that have been paid for. Take your business elsewhere.... read more

DO NOT GO HERE! My car was damaged in their tube and all they have to say is "sorry it is your own fault because you can not follow instructions"! I have driven through hundreds of car washes and nothing has ever happened to my car. Crazy part is the manager asked if I had a Nissan before knowing that I did because he says that happens with Nissan's but yet my fault because their "video shows me ignoring the attendant". I saw the video and I do not see what they are referring to but they are now refusing to talk to me further. This one in particular is corporate owned so of course they do not care if they have my business as they have plenty of money, they do not need the small amount that I pay MONTHLY! I will NEVER use this place again and I hope no one else goes here either unless you want to have your car damaged and have them not care at all! In fact, they did not even try to see if they could do anything to help me-just ignored my complaints for a month then said oh well not our fault! NO CUSTOMER SERVICE HERE AT ALL!!! read more

The employees inside that run the register are extremely rude. They were sitting around gossiping with what was obviously a friend hanging out at work and acted like it was such an inconvenience for me to pay for my car wash. On the bright side the car wash was good read more

Just come, see and believe! I don't know why those businesses with the best service are not getting 5 stars! I have been to d/t Detailers and this is my last destination to detail my car unbelievably with excellent customer service even by chance if you go to their bathroom you feel like your own I went back for full details after a few months and I got disappointed by the new management zero customer service they never welcomed me she Ronata stood far from the counter and talked to me and Edina was scrolling up her phone my car wasn't properly shampooed just carelessly lots of dirts everywhere even they don't have humble listening I am so sorry read more

Awful! Go ANYWHERE ELSE! I took my car through full service and not only was there still pollen left on the outside, but when I pointed it out of the guy, he said it needed to be pressure washed. I took a damp towel and wiped some of it off. He just shrugged as if to say, "so do it yourself". Worse yet, when they sprayed Armor all on the dash they splattered it all over the windshield and didn't even try to wipe it off. read more

Very good customer service. Very fair price. Very friendly employees. They did a good job with the car wash, inside and out. I love it when I feel good about my purchase. I will definitely be back next time I need a car wash. read more

The car wash attendant before pulling in to actually get a car wash was so rude and told me I was on his time and could wait. Although there were no other cars in line to be washed. I pulled in at 11:45am and wasn't helped until 12pm. When I finally did get my car washed the interior part took an hour while cars that came after me came and went. I used to come here a lot before the pandemic and now it's just very bad customer service and not time management. This will actually be my last time ever coming. read more

Yes all of the bad review are very true. Rude customer service. Maybe it is my fault to go inside the car wash even If there is people inside since I am not sure what they are doing there in the first place. The entrance is fill with curtain anyway. When I was paying the first thing they should tell me is wait for somebody to guilde you in we have employee working on Maintance inside. Instead I got yell at in my face. You are right I will never come back. This place use to be pack with customer no wonder their business is slow right now. Dam now I got to find another car wash place they don't yell at me. The car is very clean. Just bad altitude read more

I went here close to closing. The young Manager let me in after this Mexican Chick pulled down the doors while my car was in line to go through the wash...both doors...SMH I had gotten out of my car to go find someone to guide me in but was there just before closing. Anyway, I didn't get the Managers name but he was amazing. He made sure you had change to tip the staff (who by the way were Awesome on the day I went). Good looking out for the staff. My car was shining like new when I left there. My Daughter had told me about them since she visits the Pleasant Hill location regularly and her car is always shining. My car was still shining after it rained I won't be going back to the 5 Dollar wash up the street they are super slow and rude!! My new carwash spot. I'll be back!! I highly recommend this spot! read more

If there was a minus one star I would have chosen that. Terrible customer service. Rude front staff, specifically the man running the actual car wash. I will never return! read more