Not very good. Set up and delivery was incompetent and rude. They put my bed together wrong,…read moresupplied the wrong parts, and tried to get my 25 year old son to sign off on a couch THEIR delivery people cut with a box cutter. They tried to rush him in checking over three rooms of furniture. I told them that WASN'T happening! Their furniture off gas is toxic. I just bought $15k of furniture for my new home. Their repair man did nothing about it and lied to me about replacement. My bedroom set has drawers that won't close properly and sit flush. Only ONE item is being replaced today when it should be three! Also, the headboard is wobbly and I'm being told it's because I have an adjustable bed. Of course the salesmen told me nothing about that. Next time, I'm going back to Ashley, and I will get this rectified even if legally. I bought a service plan only to be denied replacement for something that's their fault as well as the manufacture's. This was bought online and at their Freehold, NJ store. I'm still waiting on a refund I was promised for one table.

Purchased platinum protection plan. They refused to honor the plan. Asked for manger to cal me 2…read moretimes and didn't reply. After manger review they replaced my couch

Near by home so I like this place however I feel that they do need more cashiers. However Jimmys…read morecustomer service is A1! Turned a bad experience into a good one. Thank you

I want to say that the store manager Jimmy has excellent customer service skills. He turned a very…read morebad experience with a return problem that a very unfriendly cashier refused to help us with. After being treated very rudely a week earlier by the unfriendly cashier when my husband tried returning a purchase with a rebate receipt ( it's exactly like a regular receipt except missing the bar code) and being told he couldn't without the regular receipt, my husband was furious! We were only expecting store credit of course but even that seemed impossible. As a last resort he contacted the Bed bath Beyond customer service phone number who in turn forwarded him to the general / regional manager she was finally able to get the issue resolved. She agreed to allow us to return the item for store credit. So we went back to the store the following week and asked for the store manager Jimmy who was very apologetic for the return troubles and quickly issued us a store credit. In the end we used the credit to buy another item that better suited us and we thanked him and confirmed we would be repeat customer. Thank you bed bath Beyond & Jimmy

Contemporary furnishings and high quality furniture. Not cheap but quality with high style and…read morewell crafted. Friendly staff that know their stuff.

We are enjoying our new bedroom furniture, high quality, well made. We have used GMI for many years…read morenow, living room, tv room, dining room, & bedrooms. Sofas, end tables, lamps, desk, pictures, glass tables & rugs. Never a problem, entire staff very helpful & knowledgeable, it is a pleasure doing business there. Delivery of everything, perfect too, on time & never an issue. All furniture high end, & we are very satisfied, both with the staff & the products, we will never go elsewhere. Gary, the owner & Cheryl, the interior decorator, make everything so easy & enjoyable.

I ordered four curtains to see which would match the room decor. I now have to pay $20 to return…read moreeach curtain that I do not want, which amounts to almost as much as the curtains cost. Customer Service said this is because they came from different warehouse locations and could not be returned together. I will not order from them again and recommend that no one else do so unless they are certain they will keep the item.

Bed Bath & Bemused. It's hard to know what to make of the current iteration of BB & B. The…read morebriefcase sized 20% off coupons have largely been retired in favor of a store membership arrangement that I refuse to join as convenient store locations are evaporating almost as methodically as the musical chairs in their executive suite. Small appliances and bedding remain their backbone but their uncompetitive comedy club pricing almost begs you to run towards Amazon or Target. I just don't get it but fortunately I don't have to as sourcing options are many and varied. A two star head fake.

This place sells Crate & Barrel furniture at discount: 40% off + extra 15% or whatever seasonal…read moreevent is happening then. The furniture are not defect free tho. They usually come with blemishes, scratches, bent, or somehow broken. Not fully defect free furniture. I guess the saying: "you get for what you pay for" is applicable in here

Went to this store for first time and I liked their kitchen items and the sale was good …read more Conveniently located within Jackson mall. Lots and lots of store inside and very convenient to shop. Lots of parking outside and you can generally get a parking closer to the store . They had good sale on kitchen items and we got some . Plates were really good for 4$.. got some glass containers for 3$.. was worth it . I didn't find much of home decors though. Furniture was also available but not that good . Billing was quick and customer arrive was ok . we liked it overall. 4 stars .

Large flooring and tile store Solid selection…read moreReasonable prices Good option if they have what you want Service was non existent Walked around the store 3 times and not one person asked if they could help me

When it comes to renovating bathrooms and kitchens, the process can be overwhelming. We visited…read morethis place twice, already walking around still not able to decide as they offer such an array of floor and wall tiles, along with bathroom mirrors and practical sinks. If you require a countertop, that is also available. It was too much for us. Recognizing our need for assistance, we opted to utilize the services of their decor specialist, at no additional cost. The specialist's expertise proved invaluable in translating our envisioned bathrooms and kitchen renovations into a tangible reality. We have gone to the surrounding tile stores and concluded that their prices are quite reasonable.

UPDATE 11/22 STILL NO RESPONSE .....We went to look at furniture a TV stand in particular. . The…read moreSalesmen asked us if we needed help. We politely said we would ask when we need it. Then one after one each salesmen came up to us. Then-they were stalking and staring. I walked out I wouldn't buy anything from high pressure salesmen. My Fiance stayed liked something but it was overpriced. She looked on THEIR website everything was cheaper , MUCH cheaper why? 100 to deliver it 3 miles away , and they use an outside delivery company. RIP OFF. A furniture store with no delivery truck? The delivery however went very well, except they came an hour early. Another red flag. ok we handled that, 40 dollars to put together and its a piece of crap. Its put together badly, legs wobbly, one of the doors door does not close all the way ,the drawers are loose , and the legs are uneven .i have videos and pictures to show everything. Now were stuck with it because we need it now . This furniture will not last even a year or 2. I will make sure this review is on every social media site . I had a bad feeling about this place the second I walked in. My fiance wanted to give them a chance... being nice doesnt pay. I SENT PICTURES BUT I HAVE VIDEOS.

STAY AWAY! I called this morning looking for a twin over…read morefull bunk bed in stock because my order with another company fell through and I needed the bed for the weekend because I had renters coming into my house. Beverley was so sweet! She told me they had a bed in, floor model, twin over full bunk bed with the ladder in the front. She said they'd take it apart for me and even work with me on the price. I drove 2 HOURS in Memorial Day weekend traffic to pick this bed up, only to be told by the manager that he would NOT sell me the bed because he wouldn't have another one to replace it with on the floor until Wednesday. Now I'm out 2 hours of my time and I still have no bed. WORST customer service ever! And he had the NERVE to try to sell me more after that!!!

I bought a basset sofa and the cushions were horrible. Not at all like the cushions in the…read moreshowroom. I complained and the cushions were replaced. The replacement cushions were worse. Replaced again and the cushions were good for 3 days and now they are all sunken in and rippled again. Now I am being cast aside and told it is what it is and i need to fluff and flip the cushions which does nothing. Stay away from this store and Bassett furniture, its junk. I am reaching out to my credit card company for help now. Btw I kept trying to return the sofa and they wouldn't let me they kept telling me they would take care of the problem. Disgusting.

I purchased 2 custom sofas and it was a nightmare. We have had them for 3 months. We were away…read morefor 2 of the months so the sofa was used for a month and it lost its shape and also started piling. Imagine??? It's only my husband and myself. So not many people say on it. I called to tell them and they said it's normal ! Seriously ??? They also messed up my sectional. Missing pieces etc. they claim their sofas are custom but I just went to a party and my same exact sofa was in my friends basement. I told them I had the same one and they said they put it in the basement because it did not wear well and they took it out of their living room and replaced it with a better quality sofa. They said the customer service was horrible and a big waste of time. I agree just save your money for a better quality sofa. I'm heading to pottery barn to replace this one. Shame on you Bassett!