The Carlotta is a beautiful, full service facility. Our loved one is thoroughly enjoying living…read morehere! The restaurant is outstanding- shout out to the top notch kitchen staff, chefs, servers, especially Russell! The activities are very diverse, so many options- cultural, educational, fitness, socials, it is amazing! Brand along is a powerhouse! This woman does it all as far as keeping residents engaged and she does it so well, always smiling, even through her own physical pain! She truly deserves a raise! Corey is the Executive Director Assistant and is very caring, hard working and extremely helpful! When he says there is an open door policy, he means it. I highly recommend taking a tour of the facility if you or a loved one are looking for a lovely assisted living facility.

We found the perfect place for our Mom at the Carlotta! We spent several hours with Mike Maffia…read moreand he was so helpful, kind and just what we needed to help our Mom see a new vision for her last chapter of life. The property is amazing, amenities are everything you could ask for, complete with cloth tablecloths and napkins in dining room. But really most of all the culture was geniune - friendly, professional and welcoming. All in all a great day and experience. I know my Mom will be very happy there and her family is happy that she will be somewhere safe and happy! The best of the best. Thank you again to all the staff at The Carlotta. Shelly Jones

The Nuno family, Hector and Nanci, excell in service, compassion and understanding of challenges…read moresurrounding patients needing assistance. I would use their services again, without hesitation. Barbara H

My father-in-law passed away suddenly and we needed immediate in-home support for my mother-in-law…read moreuntil we could get down there the next day. Nanci quickly solved the problem and saved the day. She provided us with an amazing caregiver (Zoila) who came out at 7pm and stayed overnight until we could arrive, about 10am. Zoila was a perfect match for my mom-in-law. She was experienced, compassionate, and dedicated to helping her through the challenging situation. We have now contracted with them for daily assistance until we figure out next steps. I highly recommend Elite Professionals. Nanci (owner) was committed to helping us solve a very challenging situation. She made it easy for us and helped us feel comfortable that everything was under control. Their prices are reasonable and their service is excellent.

I do not understand how it's possible for (Pacifica/Cottages) to have this high rating. Absolutely…read moreworst experience ever for my Mother n Law. She needed Memory care. Family paid for top care level 4. She was left alone to fend for herself. Meals given, if not eaten no attempt to help her. Food horrible. Even staff said it was horrible. In a 10 day period they gave 1 shower. Family did 3 when they came to visit. We were starting to see red flags on lack of care. So I pulled bathroom emergency cord to see how long it took staff to respond. 45 minutes passed before someone showed up. Unacceptable!!! She ultimately fell in very early am hours not discovered for several hours. She was rushed to ER via ambulance. Luckily ok. We brought her back to our home after the incident. She had lost 10 pounds in 10 days. We were never able to bring her health back up from the experience she passed a being home with us less than a month later. Long story short this is not a place I would ever recommend. If care about your loved one do more research. I feel like we were duped by the Office staff. They have a few good care givers but they are so underpaid, understaffed and overworked they can do very little. 1 person for 14 patients on a couple of the occasions I was there. She went in relatively healthy beginning of February 2025 and passed in March. Absolutely Disgusting how our Elderly are treated!!!

If needed, you couldn't ask for a better facility...the physical facility and grounds are clean and…read morebeautifully taken care of...but the most wonderful part is the staff. They are caring and gentle with their clients. Every time I visit my friend I'm impressed with their cheerful dispositions and taking every opportunity to interact with the residents. And the calendar of events is incredible!

-Care is provided -Experiences available and nice friendly…read morepepple -they have snf, assisted and all types of care availability for 99 beds!

My mom was sent there for rehab after a fall. She had horrible care and no real help with physical…read moretherapy. They gave us 24 hours to find a new place stating she wasn't improving. she was left in her own feces for hours. She left there in worse condition than when she went in.

Pros- -Loved one was able to stay in the comfort of their…read moreown home. The convenience of having a hospice caregiver come to us was good. -Medications and basic essentials are provided as long as your health insurance allows it. -Operators on the 24hr phone line were professional. -Quality of care was good but with caveats. See below Cons -Not great communication. Case worker and some nurses would not reply to messages at times. I understand time off for individuals are needed but we were never informed of their schedules. No follow up calls to ensure the situation was resolved. -Bedside manner needs improving. Not much sympathy for loved one and family. One condolence text was sent from one of the nurses. However, the text also inquired when they can come by to pick up the important unused meds. Sigh. -Medications were not always reviewed or revised in a timely manner. I had to stay on top of which meds my loved one was taking and how they affected them. Loved one kept on saying the medications were making things worse. It makes me question some of the judgement calls that this facility made. Overall, this facility just does the job but that's it. There is not much sensitivity to the loved ones. In my opinion, they have calloused themselves to the point of having a production line mentality to get the job done. It's difficult to say how this affected my loved one's passing. My advice is to please do extensive research when choosing a hospice facility. Your loved one's care is worth the time and effort.

My significant other (Mike) was with this hospice for about 5 months. This was our first experience…read morewith hospice so it was a real learning curve. From almost the beginning we had serious issues with over medication and no concern whatsoever with which meds Mike had no tolerance for or sensitivity to. We had a roller coaster ride that was exhausting and now I know, completely unnecessary. Mike hallucinated off and on from too much morphine when he should have been on Fentanyl patches. The nurse and social worker were very nice people but the doctor was impossible. I found another hospice that immediately put Mike on Fentanyl patches and the hallucinations stopped. He got his sanity back and things have been on a pretty even keel since July, i am deeply disappointed though, in hospice care on the whole. It is not what I expected or imagined. I feel like we really have nobody except ourselves. I don't know if this is the usual or not. I have had to do my own research on medication and other aspects of care and even now I don't feel supported. The doctors do not examine or even speak to the patient or caregiver. Everything is done through a nurse and you have to push for every single thing. It's frustrating and I feel, dangerous. My impression is that they use the cheapest medications possible, and ignore everything else. No real care beyond passing out drugs. A sad situation made worse by an indifferent healthcare system.

5 Stars for Mike Bubnevich took care of my mother for six plus years. If not for him, my mother…read morewould not have progressed as she did. My mother passed away earlier this month at age 95, and she loved Mike. Mike had my mother use math calculations to stimulate that part of her brain that needed rehabilitation, after her Stroke, and she loved those activities. He worked on her balance and cognitive skills resulting in improvement. After two severe strokes, resulting in aphasia and cognitive changes, Mike engaged her so successfully. His intuition skill for what a patient needs is remarkable. He is truly the exception in his field and his sincerity and respect for my mom and our family is second to none. His medical knowledge is way above the typical caregiver. He has a bedside manner that you only see in exceptional Nurses and Doctors.

I have a partner with dementia. Sheridan was my primary respite care. I worked with Melissa who was…read morealways willing to help and get me people that were compatible with my partner. I would recommend Sheridan to anyone looking for an agency with quality employees. Thank you Sheridan. I wish you were still representing ICRC. Sandy Olson

As a nurse I have had the privilege of working with Melissa and two of her caregivers, they are…read moreamazing. Pay attention to detail and are very motivated to help improve ones quality of life. I would recommend them to my own family if it were needed.

The Palms at LaQuinta Adult living is an awesome retirement space…read more This is where I would like to be when I get of age. My best friend and I found this place so he would not worry about his beautiful father feeling alone in his golden years. Well my friend died and I promised him that I would look after his father if anything happened to him and unfortunately it did. I have looked after his dad, for 4 great years here, and after his passing of 102, his "girlfriend" who had no family in the United States asked if I would care for her. That's what I'm doing now. The wonderful people that manages the facility, Robbie,Vikki as well as Lenny are very caring and responsive to the residents needs. Robbi tells jokes at dinner, reads the menus, tells the activities for the day, what movies will be playing in their theater (along with a popcorn and ice cream machine) and dances at the sock hop with his wife Vikki! They both have monitors connected to each residence in case of an emergency. Vikki plays the piano, knows each residence health requirements, and serves dinners as well. She doesn't just see each person, SHE HEARS THEM. Stephanie is the "Big Bad" coordinator for entertainment, activities and exercise etc. And she runs a "tight ship"! Works hard to keep everyone busy, happy and strong. Understanding, with a big heart, and is the traffic cop and will give tickets if she catches any resident speeding in their scooters or walkers! Dawn is the community sales director and always has a beautiful smile for everyone she meets. A breath of fresh air every time I see her. She makes sure that this place always has a waiting list to live here. There is a bus that takes them shopping, doctor appointments, day on the town, etc. The meals include a wonderful breakfast , dinner and supper, with a community refrigerator stocked with drinks and some times those late night snacks and munchies throughout the day. Oh! I must mention about the young adults that work so hard in the facility led by Mariah. She knows every residents name and how they like their salads, juices etc. and remembers special stories about each one. This group not only serves, but they clean rooms, wash bedding and the hallways are immaculate because of them. Where did they find these people? The Executive Chef. Mr. Martin, who whips up incredible meals. And if you know someone who lives there, be invited to their special dinners like Easter or Christmas! Simply amazing!! He also makes sure that there are optional dishes for those who have discriminating or, allergic issues. There are so many things that I can tell you that's great about this place, but all in all, The Palms is a well run, happy, and friendly new home away from home. Check it out! Sincerely, Darnell Harrison II

I recently attended a Luau professional event at The Palms of La Quinta and was impressed…read more It started by the maintenance director greeting me at the front door and the friendliness of the staff during my tour. In fact, one of the residents gave me a thumbs up and said "I love it here." All the kindness and smiles were an indication that they are happy to be there which speaks volumes of the managers. They are focused on being a team and making sure the residents are feeling safe, well-cared for and enjoying their daily lives. As a former marketing director and executive director of Assisted Living & Memory Care communities in FL & GA, I know that's not an easy task. It's your heart, your head and your spirit. I recommend you take a tour and see for yourself. Ask for Kimberlee Morgan, Director of Sales.