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    HomeWell Care Services

    3.0 (4 reviews)
    Open Open 24 hours

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    Senior Helpers

    Senior Helpers

    1.0
    (1 review)
    0.6 mi

    I lost my sweet mother 2 weeks ago while under the care of senior helpers. First - her caregiver -…read moreLiberty - was a sweetheart and was very kind to my mom. I know the experience was hard for her. But this review is about the company and lack of any compassion whatsoever from their leadership and the lack of training they give to their caregivers. Did you know they do it have them trained in basic first aid and CPR? I didn't know this. They will tell you they are non medical. I own a daycare center - we are also non medical however every single teacher is trained in first aid and CPR. Every single person in my family is trained in first aid and CPR. Anyway - I sent a text to their client relations coordinator - Amy Jo - the day after her passing. I heard nothing back for 5 days. I wanted to thank them and give them some feedback that I thought would be helpful so I called their director of operations - Brooke. They put me on hold for quite awhile and came back and said - umm she appears to be in a meeting and will call you as soon as she's out. It's 8 am. I get a call from Amy Jo at 9 asking why I want to speak to Brooke and wanting me to just tell her so she can pass along the info. I said thank you but that I would just wait for Brooke. (Amy Jo never gave me her condolences or even mentioned my mother's passing) I called back at 11 and put on hold and again - Brooke is in a meeting she will call you back. I call back at 3:45 and new person answers and I ask for Brooke and they tell me yes please hold but ask who's calling. When I say my name the tone changes and puts me on hold. Come back - yep - you guessed it - Brookes in a meeting and will call me back. I said - wow, that's one long meeting. This was met with nervous laughter. Brooke calls me back about 15 minutes later. She sounds very nervous and proceeds to give excuses why she's not called me back. Tells me she's off site at meetings. Which is odd since every person who answered the phone told me she was in the office. She wants to know why I am calling and I asked if she knew about what had happened and she says - your mother's passing? I said yes and she says - well first - we are sorry for your loss. First? Pretty sure first was avoiding me , second was excuses and this happened 5 days ago and you knew and you as the director of operations did not reach out. I didn't say that tho I just said thank you. I thanked her for Liberty's kindness and asked if they trained their caregivers in basic first aid and CPR? She said - no we are non medical. I suggested they add that to their basic training. I also told her that I had never heard from any of them and she said how unusual that was. Later she called my sister and said this was the first time they'd ever lost a client. And claimed they never got my text. However in the next breath was told it "slipped their mind" to reach out. You're called senior helpers. Seniors - and you don't think it's wise to be trained in basic first aid and CPR or have any protocol for emergencies. Fortunately for us I called my workers when I got the call from Liberty and they were there to start CPR in 4 minutes from my mom's collapse. We have cameras in the house - during those 4 minutes their caregiver stood with her hands in her pockets - . My employees quick action gave us the chance to tell my mom goodbye before she passed. I just want others to know when using this service - 1. No basic first aid and CPR will be done if your loved one has an emergency - even babysitters (good ones) have this training 2. The complete lack of care and compassion was shocking to me. A simple - sorry for your loss - would have gone a long way. I am very disappointed in their entire organization and hope they do better in the future. Their website says "peace of mind" - I do not agree at all.

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    Home Health Care
    CareNow

    CareNow

    2.3
    (50 reviews)
    1.7 mi

    They were able to see my mother right away about her cut in her lower leg. They were very…read moreprofessional and friendly. They took our insurance for payment and only had to pay urgent care copay.

    Embarrassingly poor service and concerning behavior that, from my perspective, felt discriminatory…read morein nature. My friend sustained second-degree burns a few weeks ago after a Starbucks tea lid popped off as he picked up the drink while getting out of the car, and this urgent care happened to be the closest option available. During the initial visit, the experience was fine. We saw a male doctor whose name I unfortunately do not remember, but the interaction was normal, professional, and friendly. We later had two follow-up appointments. The first follow-up also went smoothly with a blonde female doctor wearing glasses who was pleasant and professional. Unfortunately, the second follow-up experience was completely different. A blonde woman with glasses who appeared to oversee the front desk was speaking loudly across the room while requesting patients' personal information. At one point, she had two people at the desk simultaneously asking both individuals for personal information. My friend became very uncomfortable and later said "the lady gave him a headache" because personal questions were repeatedly being called out loudly, and people often seemed confused about whether she was speaking to them, having to repeatedly ask, "Are you talking to me?" In a medical setting where privacy should be expected, this felt highly unprofessional. Additionally, a heavier woman repeatedly came to the front desk to ask the receptionist if she was okay, but only when I, or another Black woman nearby, happened to stand near the front desk for any reason. I never spoke to her directly and never even interacted with her personally, which made the repeated behavior feel uncomfortable and unusual. During this follow-up, another doctor (an older blonde woman with glasses) entered the room with an energy that immediately felt aggressive. She seemed dismissive of my presence as a support person and spoke loudly in my friends face while examining his skin. We have photographs of the burns, and the skin was still visibly sensitive and partially raw in areas. Despite this, she stated that it looked "completely healed," even though the area remained sensitive enough that even wearing a shirt over it caused discomfort. We also received guidance from a family friend with experience working in a burn unit who advised continuing to keep the area covered and lightly bandaged until the skin had healed further. Hearing that the injury was "completely healed" despite what we were still seeing and experiencing created confusion and concern. What made the situation even more uncomfortable was the atmosphere surrounding us. The doctor, nurses, and receptionist were laughing loudly and made inappropriate comments implying that I was acting like my friend's mother, when in reality I was simply there because he experiences anxiety in situations like these and wanted support. It felt uncomfortable having our friendship perverted through assumptions and sexual jokes. This occurred after I simply asked for a receipt for our payment, which seems like a completely ordinary request. I remained quiet and respectful throughout the visit, yet I felt subjected to inappropriate comments and uncomfortable looks. As someone who has dealt with inappropriate jokes and assumptions in the past, the experience was personally upsetting and brought back trauma. What concerned me most was not simply the humor itself, but what felt like a lack of judgment and emotional maturity in a setting where patients are vulnerable and trusting healthcare professionals with their care. In healthcare, professionalism, awareness, and sound judgment are essential because patients should never leave feeling ridiculed, sexually assaulted verbally and emotionally uncomfortable. Overall, this experience was disturbing and disappointing. Healthcare environments should prioritize professionalism, patient privacy, respect, and making patients feel safe and heard. Unfortunately, that was not our experience. Please use discretion if you already struggle with anxiety, past sexual trauma, or place a high value on privacy, professionalism, and feeling respected while receiving care. God bless.

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    HomeWell Care Services - personalcare - Updated August 2026

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