I lost my sweet mother 2 weeks ago while under the care of senior helpers. First - her caregiver -…read moreLiberty - was a sweetheart and was very kind to my mom. I know the experience was hard for her. But this review is about the company and lack of any compassion whatsoever from their leadership and the lack of training they give to their caregivers. Did you know they do it have them trained in basic first aid and CPR? I didn't know this. They will tell you they are non medical. I own a daycare center - we are also non medical however every single teacher is trained in first aid and CPR. Every single person in my family is trained in first aid and CPR. Anyway - I sent a text to their client relations coordinator - Amy Jo - the day after her passing. I heard nothing back for 5 days. I wanted to thank them and give them some feedback that I thought would be helpful so I called their director of operations - Brooke. They put me on hold for quite awhile and came back and said - umm she appears to be in a meeting and will call you as soon as she's out. It's 8 am. I get a call from Amy Jo at 9 asking why I want to speak to Brooke and wanting me to just tell her so she can pass along the info. I said thank you but that I would just wait for Brooke. (Amy Jo never gave me her condolences or even mentioned my mother's passing) I called back at 11 and put on hold and again - Brooke is in a meeting she will call you back. I call back at 3:45 and new person answers and I ask for Brooke and they tell me yes please hold but ask who's calling. When I say my name the tone changes and puts me on hold. Come back - yep - you guessed it - Brookes in a meeting and will call me back. I said - wow, that's one long meeting. This was met with nervous laughter. Brooke calls me back about 15 minutes later. She sounds very nervous and proceeds to give excuses why she's not called me back. Tells me she's off site at meetings. Which is odd since every person who answered the phone told me she was in the office. She wants to know why I am calling and I asked if she knew about what had happened and she says - your mother's passing? I said yes and she says - well first - we are sorry for your loss. First? Pretty sure first was avoiding me , second was excuses and this happened 5 days ago and you knew and you as the director of operations did not reach out. I didn't say that tho I just said thank you. I thanked her for Liberty's kindness and asked if they trained their caregivers in basic first aid and CPR? She said - no we are non medical. I suggested they add that to their basic training. I also told her that I had never heard from any of them and she said how unusual that was. Later she called my sister and said this was the first time they'd ever lost a client. And claimed they never got my text. However in the next breath was told it "slipped their mind" to reach out. You're called senior helpers. Seniors - and you don't think it's wise to be trained in basic first aid and CPR or have any protocol for emergencies. Fortunately for us I called my workers when I got the call from Liberty and they were there to start CPR in 4 minutes from my mom's collapse. We have cameras in the house - during those 4 minutes their caregiver stood with her hands in her pockets - . My employees quick action gave us the chance to tell my mom goodbye before she passed. I just want others to know when using this service - 1. No basic first aid and CPR will be done if your loved one has an emergency - even babysitters (good ones) have this training 2. The complete lack of care and compassion was shocking to me. A simple - sorry for your loss - would have gone a long way. I am very disappointed in their entire organization and hope they do better in the future. Their website says "peace of mind" - I do not agree at all.

Maddy started recently providing in home care for my wife, mostly on Saturday's. She has a great…read morecaregiver attitude and I am pleased with her care.

First you need to know these people use your checking account to deduct their services. Second, the…read morewoman they sent to take care of my husband told me up front she had a bad back. I called to cancel their services 2 weeks ago. They sent someone today. Also watch out, they charge 5 percent if you want to use your credit card. Honeywell is not.

I came in with back problems and sciatica. I was hurting pretty badly. I knew as walked in and saw…read morethe therapists all working with their patients giving them the one- on- one attention needed, I was in the right place. Everyone there was so friendly, helpful and very knowledgeable. They ALL know their stuff! My therapist has been Liv and she is such a good example of a caring, supportive listener. I have had the great opportunity to work with her, Juliana and Denni. I cannot speak more highly of this group of caregivers. I would HIGHLY recommend Star Therapy to anyone seeking PT help.

Dr. Trevor Brandt is the director of STAR for years and is an excellent Physical Therapist. I had a…read morebroken humerus and could hardly move my arm when I first started. I have amazing range of motion now - and the home exercises to continue to improve. The best thing I tried towards the end of my therapy, was Dry Needling. I cannot begin to explain how effective this procedure was for me. There's total science behind it, which I won't go into, but it would definitely be worth checking it out if you have sore shoulders, backs, knees and just about anything else. Trevor is very welcoming and will take excellent care of you. It's his Mission to heal. His Staff is awesome too! You will not regret going to this STAR Physical Therapy!!