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    Homecoming At The Resort

    4.5 (65 reviews)
    Closed 9:00 am - 6:00 pm

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    This is literally the worst place to rent from! I filed a complaint about mold and mildew a few months after we moved in, after that we were on their watchlist. For the remainder of the lease, they continued to harass us and complain about every little thing. They told us that we had too much stuff in our storage, Too much stuff in our garage, Too much stuff on our patio, They were constantly sending me direct emails about garage checks, Noise complaints almost once a month, the list goes on. We were on the first level so the amount of bugs and crickets that entered our apartment was disgusting. I had to teach my 2 year old to smash crickets because they were coming in daily. The pool area got worse the longer we stayed there. We went when we first moved in and experienced drunk girls in thongs, music blasting and a ton of non residents throwing parties. Stopped going after a few times. The play ground was full of rude kids cursing up a storm with no parents around. We already knew they were going to keep our deposit, but we just got an email now saying not only are they keeping our deposit but we have a balance for not fulfilling our 30 day notice. We completed our 12 month lease agreement, but when I gave them my 30 day notice and filled out the last date, I guess it was only 29 days out. They didn't think to notify me of the error. Of course not because they wanted to charge me one last day. Never will I be returning to this place or recommend anyone to it. Aside from it being aesthetically pleasing, management is trash.

    Tennis court
    Holly V.

    so my family and and I recently moved in and overall our experience has been very pleasant. The office staff was so helpful and kind. Tish was the person who initially showed us around, showed us the unit and gave us all of the information we needed to make the decision whether or not we wanted to call this home, she was amazing very kind very helpful and informative always available and we couldn't be happier with our decision. So far living here has been nothing but great it's pretty quiet aside from the construction that's going on during the day, but that was to be expected, and we were informed of that prior to moving in in my opinion the grounds are clean and maintained. We haven't had to reach out to maintenance for any issues, and overall it has just been a pleasant experience so far. I would recommend this community to friends and family, if they were ever looking for a place to move. A really big plus is we have three boys and there's so much for them to do within this community, from the gym to the basketball, court, the tennis court along with a game room, and the list goes on. What's even nicer is that there are some retail shops open and more that'll be opening in the upcoming months that they are able to kind of go walk to hang out grab a drink or a bite to eat and it just makes the overall experience really feel like a resort. You never really have to go anywhere, which is nice. Looking forward to the upcoming year here! Special thanks to all the staff!

    Lola enjoying her new home

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    1 month ago

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    5 months ago

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    4 months ago

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    5 months ago

    Management rude . Jeremy especially. They give no warnings for anything you just get penalized for literally the smallest things .

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    4 months ago

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    1 year ago

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    3 months ago

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    9 months ago

    Hannah in the from office is awesome . Great attitude and made sure the World Series was on the tv by the pool

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    10 months ago

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    3 years ago

    Beautiful space friendly people !! The vibes are enchanting, loving and peaceful. Love taking walks here

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    2 years ago

    Mike S and Dylan were incredibly fast at fixing our fridge. Thanks guys ! Great service.

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    Page 1 of 2

    Ask the Community - Homecoming At The Resort

    What is the smoking policy? I'm looking for an apartment that allows smoking on the balcony.?

    Homecoming at The Resort is a smoke-free residential community.

    View All 3 Questions

    Review Highlights - Homecoming At The Resort

    Nicole and Mike and the whole Resort staff have been nothing but helpful with me and my family moving into this apartment.

    Mentioned in 9 reviews

    Read more highlights

    Villas at the Gardens Apartments

    Villas at the Gardens Apartments

    (19 reviews)

    They have 2 floor plans and 2 different styles. Meaning one floor plan is more upgraded with the…read moreother. Naturally I fell in love with the more upgraded apartment. I didn't have an appointment, and walked in with someone that did. He was nice enough to let me tour with him and his daughter, so the Leasing agent didnt have to do separate tours AND I wouldn't have to wait. I forget the name, but the biggest upgraded 1 bedroom, but it was the one I liked mostly. mostly.

    Beautiful property, but READ EVERY WORD BEFORE SIGNING ANYTHING…read more The property itself is gorgeous, and my tour guide paid attention to details about my lifestyle when showing me units, which, that part was genuinely great. But unfortunately, I got badly burned on the application/holding fees, and I've learned I'm not the only one. I was never told upfront that I only had 72 hours to withdraw my application and get my fee back. I asked multiple times, both during the tour and on follow-up calls, whether I could get my $200 holding deposit back if I didn't like the unit once it was actually ready to view. I was told yes, every time. I specifically said I didn't want to sign anything with the lease, until I'd seen the actual unit I'd be living in. When the time came for the approval phone call, I felt pressured into moving forward on a unit I hadn't agreed to sight-unseen, and ended up losing $250 ($50 application fee + $200 holding fee) rather than deal with it further. (Now imagine multiple other applicants in the same situation... it can add up..) This is my first time renting in the US, so yes, I should have read the fine print more carefully instead of trusting what I was told on the phone and in person. That's on me. I can own that. But if they're loose with the truth before you've signed anything, I have to wonder what else is buried in the lease itself. TO FUTURE RENTERS AND OTHER FIRST TIME RENTERS: bring someone experienced with US leasing, bring a real estate agent, or at minimum read every single document before you hand over any money... don't rely on verbal reassurances, even if the staff seem trustworthy. I trusted the leasing team, including Toni, and it cost me $250 to learn that lesson

    Carmel at Terra Vista

    Carmel at Terra Vista

    (84 reviews)

    Shout out to Sam - she is the best!! I've had the pleasure of encountering one of the most…read moreexceptional maintenance staff, and I would like to extend my sincerest appreciation to her for her outstanding customer service! She consistently exhibits a positive demeanor, impeccable politeness, professionalism, friendliness, and genuine concern for tenants while also demonstrating attentiveness and extensive knowledge; she is truly an exemplary individual. I have immense respect for individuals like her, as they exemplify perseverance and dedication, setting them apart. She is undoubtedly deserving of recognition or promotion. It is rare to encounter individuals who genuinely care, and Sam consistently exceeds expectations. Sam, I would like to express my heartfelt gratitude for the exceptional service; you truly deserve a glowing review. God bless! Jocelyn & Alvin O-102

    I lived here for appx 1 year with my husband and 4 kids. Everyone in the leasing office was amazing…read moreto us. Very professional, friendly and they assisted us in a timely manner. Christine, Brittani, Aaryn and Jeanine were great. Also Ralph but I don't think he's there any longer. The entire maintenance crew was also great. Mike, sam, and another SUPER kind gentleman but I seemed to have forgotten how to spell his name but I left him a review on another site. It started with a D so if you guys could remind me that would be great! So I can properly recognize him on here. The property is VERY well kept, and beautifully maintained. Pool has always been clean, same for the gym. I only have a few downsides (notice I didn't remove any stars for them) I know they do TRY. (Maybe corporate can work on the parking one). First is parking- please note your vehicle will have to fit in the tandem spot. (There are various sizes, some are long enough to fit a semi while others would only fit a smart car) I know it may seem like an obvious fact but some people actually get away with it if their neighbors seem fine with it. However, one of my neighbors did NOT. I have 4 kids in car seats and when we moved in, we had a smaller vehicle but we knew we were going to get a larger one. We got an SUV & Our parking spot was all the way to the back of the alley, so it was pretty "out of the way". But we still got complaints (pretty sure from the same person) that it stuck out of the given space. We tried parking it in our garage, but because we would be unable to open the doors and load all the kids in, it wasn't really an option. We ended up having to park in the visitor parking. Which was also unfavorable since we had to carry/ walk with our 4 small kids across the parking lot and up to our unit. So please be mindful of that. Second- while this specific area of Rancho is beautiful and overall "safe", PLEASE remember to lock your cars. I can admit I have left my guard down a few times and I didn't double check that the cars were locked so my car got broken into and my mother's bag was stolen. The vehicle was parked in our tandem spot. We did file a police report and the leasing office DID do their best to resolve any issues we had (they replaced my apartment keys and changed the lock on my unit.) so again I really couldn't dock them for that. I'm only sharing these things with you as reminders. I don't want these things to deter you from considering Carmel as a place to live because we did enjoy living there and we were very sad that we left. Overall, the highlights are the staff and the appearance of the apartment complex as a whole. Thank you Carmel for a great year with you!

    Woodbend Apartments

    Woodbend Apartments

    (9 reviews)

    I left a review about two years ago praising the team for all of their hard work and how wonderful…read moreit is to live here. And honestly, they just keep getting better! My family absolutely adores the warm and effective team, including Chrissy, Shelly, Maria and the newest member Ian. I cannot rave about them enough! Chrissy and Shelly always make us feel welcomed and part of a community. They work hard no matter what the circumstances to make us feel heard, respected and to resolve any issues quickly. Maria and Ian not only efficiently and effectively work to make sure everything is clean and in working order, but also make us feel like family. When working on resolving issues in the apartment, they never leave a mess and they are very communicative with what's going on. They always smile and are great with my young kids. We love living here and hope others get to experience the same joy!

    Been living here more than 5 years, ever since they changed the management team, the whole living…read moreexperience got a huge upgrade. Shelly and Chrissy are a great team of handling big and small requests from us. I remember one time, some random salesman came to my apartment wandering when I was not home, I caught that on my camera so I called the leasing office and asked for Shelly's help because I have a package delivery soon during that time. Shelly ran from the office to my apartment and requested the person leave the complex, and I never see any salesman knocking on my door since then. After Chrissy and Shelly came, the dog poop bags are always refilled, they even make the office feel like home to us, they hosted different events for different holidays celebrations and enlightened our stay a lot. We love Shelly and Chrissy, they are the reason why we would still staying in this complex, cannot imagine a day without them, especially Shelly. They are so good that actually makes the complex really dog friendly, including the office. Before this team came, we felt unwelcome and not truly dog friendly. But now, we hope to stay longer because of how good they are, will highly recommend this community to everyone who wants to live in a good environment with good energy people to manage the complex!

    Vistara Apartment Homes

    Vistara Apartment Homes

    (160 reviews)

    The vistara apartments and leasing office was always available to us by phone call and emails. We…read moreappreciated Carolina's determination in making us feel at home here prior to making our decisions. We called to come visit our prospective units a couple of times and was met with no difficulty in doing so. I've moved in already and can't recommend this place enough so far! Very professional and well informed staff!

    I have been a responsible tenant at this apartment for three years and have always paid my rent on…read moretime. Recently, I needed to break my lease due to unforeseen circumstances and was open to reasonable solutions, such as a payment plan. However, none were offered. Crystal Chou the manager showed no empathy and made it clear that the buck stops with her because she is the regional manager of the whole southern California, so there is no one else I could speak with. Crystal Chou refused to involve anyone else who might have been able to help. The only options presented were to pay the full amount owed immediately on my departure, assume responsibly until my lease is up or until the unit is rented. last choice is to allow the account to go into collections and ruin my credit. For a long-term, reliable tenant, this lack of flexibility, consideration, and basic human decency is extremely disappointing. However, I do feel I should have some sort of penalty for breaking a17 month lease, 6 months before it ended but being charged $5770.00 early termination fee, plus a month of rent for a grand total of $7020.17 is unfair. Well just make sure you pay attention to the fine print before you sign your lease agreement. Even though it was a nice place to live but due to unwillingness to work with me when my life circumstances change, I would never return as a tenant.

    Victoria Arbors Apartment Homes

    Victoria Arbors Apartment Homes

    (78 reviews)

    My name is Morgan and I lived here from May 2024-May 2025. It took me some time to get to this. But…read moreI got along well with all of the staff and never had any issues, until move out. The manager did my property inspection and said I was probably going to get most of my deposit back and she could tell I really took care of it. They ended up taking my full deposit, most was for "painting." Attached are the photos of my apartment at move out. Look at the quality of it and decide if you are willing to turn yours in, in pretty much pristine condition, and still get a $1000 bill. I was so disappointed by what felt like a betrayal from the team who I trusted and really vibed with. All the reviews mentioned this happens and I even told the manager (Bri) I was anxious about it and she assured me it wouldn't happen to me. Also their parent company was sued for something similar and lost :)

    I am writing this review to highlight the staff here at Victoria Arbors Apartment Homes. I am a…read morebrand new resident and this will be the first time I am out on my own. Having that being said I was very nervous about what was to come when touring, applying, and ultimately leasing an apartment. I toured many different places in the area but found that Victoria Arbors not only had the most amenities for the lowest price but that staff was also fantastic! Mason Dalley was my agent and he was always very thorough, kind, and so helpful. Not to mention his very quick response time to my plentiful emails and phone calls! Lol! I also had the pleasure of speaking to Raul and Bre during my search and they were both very kind and helpful as well. Highly recommend checking out this place!

    Homecoming At The Resort - apartments - Updated August 2026

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