Shout out to Sam - she is the best!! I've had the pleasure of encountering one of the most…read moreexceptional maintenance staff, and I would like to extend my sincerest appreciation to her for her outstanding customer service! She consistently exhibits a positive demeanor, impeccable politeness, professionalism, friendliness, and genuine concern for tenants while also demonstrating attentiveness and extensive knowledge; she is truly an exemplary individual. I have immense respect for individuals like her, as they exemplify perseverance and dedication, setting them apart. She is undoubtedly deserving of recognition or promotion. It is rare to encounter individuals who genuinely care, and Sam consistently exceeds expectations. Sam, I would like to express my heartfelt gratitude for the exceptional service; you truly deserve a glowing review. God bless! Jocelyn & Alvin O-102

I lived here for appx 1 year with my husband and 4 kids. Everyone in the leasing office was amazing…read moreto us. Very professional, friendly and they assisted us in a timely manner. Christine, Brittani, Aaryn and Jeanine were great. Also Ralph but I don't think he's there any longer. The entire maintenance crew was also great. Mike, sam, and another SUPER kind gentleman but I seemed to have forgotten how to spell his name but I left him a review on another site. It started with a D so if you guys could remind me that would be great! So I can properly recognize him on here. The property is VERY well kept, and beautifully maintained. Pool has always been clean, same for the gym. I only have a few downsides (notice I didn't remove any stars for them) I know they do TRY. (Maybe corporate can work on the parking one). First is parking- please note your vehicle will have to fit in the tandem spot. (There are various sizes, some are long enough to fit a semi while others would only fit a smart car) I know it may seem like an obvious fact but some people actually get away with it if their neighbors seem fine with it. However, one of my neighbors did NOT. I have 4 kids in car seats and when we moved in, we had a smaller vehicle but we knew we were going to get a larger one. We got an SUV & Our parking spot was all the way to the back of the alley, so it was pretty "out of the way". But we still got complaints (pretty sure from the same person) that it stuck out of the given space. We tried parking it in our garage, but because we would be unable to open the doors and load all the kids in, it wasn't really an option. We ended up having to park in the visitor parking. Which was also unfavorable since we had to carry/ walk with our 4 small kids across the parking lot and up to our unit. So please be mindful of that. Second- while this specific area of Rancho is beautiful and overall "safe", PLEASE remember to lock your cars. I can admit I have left my guard down a few times and I didn't double check that the cars were locked so my car got broken into and my mother's bag was stolen. The vehicle was parked in our tandem spot. We did file a police report and the leasing office DID do their best to resolve any issues we had (they replaced my apartment keys and changed the lock on my unit.) so again I really couldn't dock them for that. I'm only sharing these things with you as reminders. I don't want these things to deter you from considering Carmel as a place to live because we did enjoy living there and we were very sad that we left. Overall, the highlights are the staff and the appearance of the apartment complex as a whole. Thank you Carmel for a great year with you!

I was apartment shopping and was trying to decide between this property and three other properties…read moreby Lewis Apartments. I had the best experience working with Amanda. She has been great, kind, patient and there to answer any of my questions. This property is absolutely beautiful and well maintained.

I've lived here for going on two years and can honestly say the highlight of being here has been…read morethe events!! While the clean facilities and amenities have made living here pleasant, the events have made it an absolute joy. You can tell that the even coordinator, Kim, has put so much thought, effort, and care into the numerous events and activities she's provided us residents. She brings life to this community. She always finds new and fun ways to bring the us together. I anxiously await the calendar release at the beginning of the month to see what Kim has in store for us. She truly goes above and beyond and you can tell that she really has a passion for bringing people together. It's honestly what has set this location apart from any other apartment complex I've lived in. Everytime I talk to family and friends about the events we've had they are in disbelief! Kim and her knack for excellent event coordinating has been one of the top 3 reasons we renewed our lease. She truly makes the residents feel cared for and valued. I know I speak for the majority of the residents when I say we appreciate you Kim and you are the heart of Homecoming. I've docked a star because of the copious amounts of dog poop on the property grounds that crickets and roaches constantly feast on. Other than that, I have no real complaints.

I Moved in February of this past year and all I can say it's a great place to be. Myriam was my…read moreleasing agent. She is amazing from start to finish and anywhere in between. Always was right to respond when I had a question form before the tour, during the tour, application process the works. all the way to move in day. Very easy to move in. If something happens they are there to fix the problems. If you have a chance to move it do it.

Myriam was absolutely amazing from tour to move in! Very transparent and informative! Very easy to…read moreget ahold of and she always gave me updates. Move in day was quick and easy. Thank you Myriam and Solamonte team!

Merrill Gardens at Rancho Cucamonga is a wonderful place for seniors to enjoy their golden years…read more Their staff is very friendly and the location is close to stores and places to eat. The apartments are very spacious with balconies and some with beautiful mountain views.

This property is absolute STUNNING! The staff, amenities and activities are exceptional. Deborah…read moreand Suzette were professional, friendly and knowledgeable. Overall a great senior community in the Rancho Cucamonga area.

As a long time resident, we appreciate when management takes feedback with sincerity. When we had a…read moreservice request that took longer than expected and were brushed aside by office staff, the business manager took the time to listen to constructive criticism and ensure the problem was resolved. This is the level of service that makes you feel valued. I appreciate the commitment to top notch service, and making it right if the expectation is not met.

This community used to be a place we loved living, which makes its decline so disappointing. For…read morethe astronomical cost of living here, the lack of upkeep is unacceptable. Since early 2025, maintenance has noticeably declined. Too many repairs feel like quick cover-ups instead of actual solutions. Landscaping is neglected, plants are dry, and every time the leaf blower crew comes through, we're left sweeping up the pule of leaves and trash from our front door. Package handling is also a major issue. Lockers often aren't used properly, with packages left on the floor for anyone to take. We've had multiple items stolen, and deliveries rarely make it to our door. Rules are inconsistently enforced, allowing some residents to repeatedly ignore community standards. The attached photo shows garden art that once added beauty and character to the property. It was removed, and nothing has replaced it in months.

I've been a member of this community since 2007 (that's 19 years)…read more I've seen this property bought and sold a few times. There have been several management teams over the years. This current team is amazing and on par with one of the earlier teams (that was just stellar)! I see the work around the facility, and it is comprehensive and consistent. Grounds are kept and maintenance performed on a clock-like schedule. As we emerged out of Covid, many programs were birthed for the community. One of them is the variety of food trucks for residence who are too tired to cook after a long day at work. The convenience of having food trucks at your doorstep is thoughtful and helpful. The Christmas Lights Decoration Contest is another (the kids love it). I watched them walking through the community in awe of the lights. It is easy to complain about an incident or when something breaks (because its common and expected for them to break). That's why we have a maintenance crew. Sure, they do not always get it right the first time (but neither do you). Response time is quick and the repair is immediate. We are in a prime location where we look can look north at the local mountains or turn south and view the lovely valley and basin below. In my 19 years here, this community continues to provide a safe shelter for me and my family. I have two grown daughters who grew up here. This management team cares and understands life happens and when it does, they adjust and happen right along with it. I would be remised if I didn't mention Vivian Clark and her attention to the community. I know sometimes it doesn't feel like it, but we all appreciate you immensely! Keep up the good work . . . and of course Robert who has been a mainstay for maintenance over the years. James and Nicole Simmons

My name is Dayna, and I have lived in the Sonora Community for the past five years. I want to share…read morean experience from the last five days that reminded me why I am proud to call this place home. On Friday, July 17th, my air conditioning suddenly stopped working. I contacted the leasing office, and Michael immediately reached out to Robert from Maintenance, who came right away to assess the situation. After looking everything over, Robert determined that Frank, the specialist, would need to evaluate the system. He kindly offered to install a portable air conditioner in the meantime, but I declined, thinking the issue might be resolved quickly. By Sunday, Frank arrived and discovered that both my indoor and outdoor AC units needed full replacement. He explained that the process could take up to three weeks. This was difficult news, especially because I am currently on medication that makes heat exposure risky-and temperatures had been in the triple digits. Understanding the urgency, Frank contacted Vivian right away and then installed a portable AC unit within 30 minutes. It worked wonderfully, and I was incredibly grateful. On Monday, Vivian called to let me know the AC vendor was ready to schedule installation. I was shocked and thrilled. Shortly after, I met Ramiro, the general manager of maintenance, who confirmed that installation would take place on Wednesday. It is now Wednesday evening, and I have a brand-new indoor and outdoor air conditioning system installed in my home. Thank you to Michael, Vivian, Robert, Frank, Ramiro, the new office lady, and Willie (the vendor) for working together so quickly and compassionately. You made me feel not just like a resident of the Sonora Community, but a member of the Sonora Family. Thank you for prioritizing my safety, my health, and my comfort! My family and I are truly grateful! Thank you all again!

I was a resident at The Upland for four years, and my experience was amazing. It's a luxury…read moreapartment community with a beautiful view of the mountains. The amenities are excellent -- the pool and jacuzzi are always clean, the gym is fully equipped, and the property is very pet-friendly. The underground parking with security is a great feature, and the staff is incredibly friendly and helpful. The maintenance team is outstanding; every time I needed something fixed, it was taken care of the same day. The Colonies is walking distance, and everything you need is right there! (Grocery, restaurants, Shopping centers, etc.) It was a beautiful four years filled with many great memories. I highly recommend The Upland if you're planning on moving!

I've been a resident at The Upland since it first opened, and my experience has been nothing short…read moreof excellent. The location is incredibly convenient, with a variety of shops and dining options just steps away. The views are beautiful, and the trail behind the community is perfect for exercise or a relaxing walk with your dog. The community itself is welcoming, with friendly neighbors and a management team that is both responsive and professional. Tara, in particular, stands out as she genuinely cares about the resident experience and consistently goes above and beyond. Overall, I highly recommend The Upland to friends and family looking for a great place to live.

Victoria was super helpful and kind. Helped through the entire application process. The property…read morewas very impressive after touring many apartment communities within the same area.

On Sunday, July 12, 2026, at approximately 6:45 p.m., I pulled into the complex to pick up my…read moreguest, who had gone to my unit to retrieve something for me. As I entered the property, Night Service Managers Londyn and Moe were behind me in their golf cart. Both looked directly at my guest, Londyn made a comment, they looked at one another, and then they both laughed before Londyn looked back down at her cell phone. Although I cannot know what was said, the interaction created the perception that they were talking about and laughing at my guest. My guest felt humiliated and believed they were laughing at her because of her weight and disability. This is not the first time my guest has experienced this type of interaction from Londyn and Moe. I previously chose not to report it because I have felt that concerns raised by me are not welcomed by management. However, I can no longer overlook conduct that causes my guests to feel embarrassed or uncomfortable. For comparison, I have been outside talking with my sister on several occasions when Londyn and Moe have driven by, and they have never reacted in this manner. The difference in their behavior toward my guest was noticeable. Residents and their guests should feel respected by LMC staff, especially by Night Service Managers. There have been other incidents involving these two employees while working together that I chose not to report for the reasons stated above, but this incident crossed a line. While I understand that I cannot know their intent, and I do not expect them to admit any wrong-doing, the conduct and appearance of unprofessional behavior had a negative impact on my guest and reflects poorly on the community.

They have 2 floor plans and 2 different styles. Meaning one floor plan is more upgraded with the…read moreother. Naturally I fell in love with the more upgraded apartment. I didn't have an appointment, and walked in with someone that did. He was nice enough to let me tour with him and his daughter, so the Leasing agent didnt have to do separate tours AND I wouldn't have to wait. I forget the name, but the biggest upgraded 1 bedroom, but it was the one I liked mostly. mostly.

Rating my experience not as a resident, but as prospective resident who had an appointment to tour…read morehere and had a bad experience. Was really looking forward to touring here and thought this could really be a contender based on other apartments I had toured in the area. Their AI system had confirmed our appointment to tour TWICE, once via phone and once via text. And I confirmed both via phone and text that I would be there. We show up and the leasing office was under construction and all the "future resident parking" spaces were marked as "no parking." I checked the email and text they sent us and there was no indication of temporary parking during construction or anything like that. We weren't sure where to park so I called the office twice and both times no one picked up. Eventually I just park in a random open spot and go around the back to check in for our appointment and no one is there. Eventually the maintenance man comes around and tells us that the guy is on lunch and won't be back til 2. We said we had an appointment and he just said "sorry he's not here." With no indication of if we should wait or what we should do. Totally understand you gotta take your lunch, but then you shouldn't have scheduled us for an appointment. And if your AI system confirmed with me TWICE clearly there's some sort of disorganization going on in the background. And with the maintenance man just being unhelpful in general that was all that I needed to know. I've been apartment living for many years now in many different cities. To me, first impressions really matter and are an indication of what we can expect as a tenant so again, that was all I needed to see to know that this would not be a good place to live. Amenities looked nice from the outside I guess, but can't really share too much detail on that, again since no one was there to show us around. We ended up signing same day at a different apartment nearby at a similar price point but had a better overall experience. Update: added pictures below to show that I did confirm my attendance since their office called me and told me I didn't confirm with them my appointment. Maybe a miscommunication but clearly their system is bugging.

I'm very pleased living here so far. My experience with my previous property management company…read morewas/is extremely traumatic, so I took extra care to do thorough research and spoke with friends living in other Lewis Properties extensively before considering this community. I loved that I was able to tour the actual unit we chose to stay in beforehand. The lease agreement itself didn't raise any red flags. I love the clubhouse amenities, distance to target, cleanliness of the grounds, the fact that there's security, the various resident perks like discount amusement park tickets or occasional treats, and how on top the maintenance team is. Maintenance gets stuff done and takes work orders very seriously. As someone whose health suffered because the last property failed to do necessary repairs, I appreciate it a lot.

I lived here for 18 months, and I really enjoyed living here. Always felt safe never had a problem…read morein the unit. When ever anything was broken, or there was a problem it was taken care of immediately. My only problem I had was with the manager didn't really care for her, but everyone else was great. The manager on the adminstrative end inside of the leasing office thought she was being proficient but the overall picture she was screwing me over. I always paid my rent on time there were times when I would pay a month ahead. The reason for moving is that I am buying a house. I moved in on the middle of the month 18th. My moveout was March 18th I ended up being offically out on the 20th because it was a little diificult I was by myself, and moving by myself. I had professional services scheduled to take my 86inch t.v. off the wall, and they flaked on me and came a day late. So that messed me up but for the most part I paid my rent 2 days before moveout obviously in full plus I left a $1400 deposit because I have a pet I don't have a problem a $872.98 clean up. I get it but I do have a problem with her saying that I did NOT pay my last months rent when I did I have a copy of the cashier's check to prove it. I should be getting back $527.02 and not be owing $1729.65. The reason they are saying I owe that is because amount is because outstanding rent that I already paid somehow was not credited. Now because the manager is doing whatever it is that shes doing with the numbers I went into the leasing office today to find all this out. After trying to go over numbers with a hard head the end result I am filing a lawsuit in small claims court for resolution.