The vistara apartments and leasing office was always available to us by phone call and emails. We appreciated Carolina's determination in making us feel at home here prior to making our decisions. We called to come visit our prospective units a couple of times and was met with no difficulty in doing so. I've moved in already and can't recommend this place enough so far! Very professional and well informed staff! read more

I have been a responsible tenant at this apartment for three years and have always paid my rent on time. Recently, I needed to break my lease due to unforeseen circumstances and was open to reasonable solutions, such as a payment plan. However, none were offered. Crystal Chou the manager showed no empathy and made it clear that the buck stops with her because she is the regional manager of the whole southern California, so there is no one else I could speak with. Crystal Chou refused to involve anyone else who might have been able to help. The only options presented were to pay the full amount owed immediately on my departure, assume responsibly until my lease is up or until the unit is rented. last choice is to allow the account to go into collections and ruin my credit. For a long-term, reliable tenant, this lack of flexibility, consideration, and basic human decency is extremely disappointing. However, I do feel I should have some sort of penalty for breaking a17 month lease, 6 months before it ended but being charged $5770.00 early termination fee, plus a month of rent for a grand total of $7020.17 is unfair. Well just make sure you pay attention to the fine print before you sign your lease agreement. Even though it was a nice place to live but due to unwillingness to work with me when my life circumstances change, I would never return as a tenant. read more

I DO NOT RECOMMEND THIS PROPERTY [APRIL 2025] (Management): Upon moving here, Donte Brock was an outstanding manager who went above and beyond to assist residents whenever issues arose. He has since been promoted to Regional Manager -- a well-deserved step up! Mr. Brock genuinely cared about the tenants and made sure concerns were addressed swiftly. His level of service was unmatched, and his presence is deeply missed. Update (April 2025): I've lived here for 7 years and originally left a positive review because my experience used to be great. Unfortunately, that has drastically changed. For the past two years, I've endured harassment, repeated, intentional disturbances from a downstairs tenant who is reportedly "on a certain program" allowing her behavior to remain checked: These include: Loud door slamming every 2-5 minutes for up to 45 minutes at a time -- and much more. Banging on the walls at 2:30 a.m. and other sleep disturbances Chronic marijuana and cigarette smoke infiltrating my unit (measuring 98%) despite this being smoke-free property, by a person who appears incapable of taking responsibility for such odd and abnormal extreme behaviors that most would dread ever encountering in their living environment as a hard-working professional. Retaliatory and disruptive behavior has significantly impacted my quality of life, peace, and lifestyle. And ongoing manipulation, lies, blame-shifting behaviors and attempts to stir tension among neighbors, just and all out unsavory character and unsavory behavior that shifted the entire environment (space limits me from listing everything). Peace is now fleeting.... I was told this tenant is part of a "certain program" in order to afford living here -- but that should be no excuse for ongoing harassment, lease violations, or management's failure to take meaningful action. With the program came an unsavory mindset. I've reported these issues multiple times. While management acknowledged them initially, no visible corrective action has been taken. Not everyone "on a certain program" (as I'm told) are this horrible sure, one can't generalize, but whatever the program that's now allowed, leaves one open to a game of Russian roulette putting your once enjoyable, peaceful lifestyle/environment on the line, and the previously filled hard working people, who valued not only the environment, but exhibited a sense of responsibility, decorum, and respectful civility towards others. Unfortunately, those are the people that I've watched gradually leave Vistara! Meanwhile, I continue to pay market-rate rent while being subjected to behavior that no respectful tenant should have to endure. I've always been courteous to others here, but now you have to defend your peace and enjoy or you lose it and the hands of the behaviors described, and it's incredibly disheartening to now feel continuously harassed, disturbed, by someone who throws rocks and hides her hand (sick uncivil mindset) and be ignored and devalued by management allowing this madness to continue. What a drastic shift from a beautiful life style to a thuggish, ghetto, uneducated mindset and with matching behavior, disruptive, disrespectful, trouble-making, negative attention-seeking mindset, chronic weed smoking, out of control lease policy violating antics, lack of personal responsibility equating to blame shifting that has been allowed to shifted a once peaceful environment to the above actions and mindsets. Again, and of course NOT ALL people behave badly, and you can't blame the allowance of a PROGRAM for allowing such vile behavior, horrible actions, lease violations and trouble that arrived along with a tenant to continue while the environment of the entire building drastically shifted downward, like a disease permeating and corrupting the environment, and creating chaos to hide behind. So sad to watch the environment shift so horribly. I can no longer recommend this property based on how these serious concerns have been handled -- or rather, ignored read more

This place is wonderful! The property is always being cleaned by staff. If anything is broken or worn, they always replace it quickly. Communication from office staff is timely. The apartments are bigger than most and really well kept. The layout of the 3 bedroom is like living in your own little house. You don't feel like you're in an apartment with the updated kitchens, the thick blinds and the fact that there's a nice door to the balcony, instead of a sliding door with vertical blinds! The facilities are always clean, bbq areas, pool area, seating area and gym are cleaned daily. Dog areas are clean. No issues with the people that live here. This property is smoke/vape free, but you do get the occasional whiff of pot lol read more

All I can say is what a lovely property! I had a virtual tour and look forward to calling Vistara home.

Just wanted to say thanks again for being so reliable, responsive, and just overall supportive. if or when i have any issues, my vistara FAMILY is right on it!! Thank you so much Sharon,Caroline,Gary & the rest of the crew! Love our little community!! read more

Vistara Apartment Homes - Apartments Near Me - Ontario, California

My husband, son and I lived here for a year so this review will be based off of that year. When we moved in the staff was helpful to a certain extent and when we had an issue with the rent price that we were quoted over the phone to being told in person, eventually Dante, the current manager assisted. We read reviews about the parking and they were not lying. It was almost impossible to have anyone park when visiting because a lot of residents would park their cars in the visitor spots for any number of reasons and it did not help that cars that were broken down would just be sitting in the parking spots which more than likely caused their owners to have to park in guest spots, for instance there was a white truck that the whole year we lived there was parked in a spot adjacent to mine and never once moved, by looking at it you knew it was not drivable. The BBQ grills were rarely cleaned and even if they tried to clean them the grease would still catch fire and people always left the gas running. The pool area during summer always seemed like a Vegas pool party cause there were always tons of people and partying, which is fine if we didn't want to have kids out there. The trash areas always had tons of trash thrown everywhere and it looked and smelled horrible. On 3 different occasions right before we moved there were cops constantly at the apartments. The last straw was when there were about 10 Ontario PD officers searching for someone inside the complex, guns out and having a unit driving around telling everyone to stay inside for their own safety and then never hearing a word from management to reassure us as residents that issues like these should not arise and that its a safe complex or anything of the sort. Yes they have wonderful amenities including events to show resident appreciation and maintenance was always quick to "fix" the issue (complained 3x about my washer and it never got solved), but overall, I would not recommend to live here, as the price and the hassles are not worth it. read more

These are the best apartments I have resided at! Everyone is friendly, the place is clean. Pest control is prompt and professional. ALL OF THE LADIES IN THE OFFICE ARE GREAT! Maintenance are professional and prompt. Thank you ladies. Donnie! Jhazia was Great read more

My move in was seamless. I immediately fell in love with my apartment. I thought where I was moving from was the best, I was wrong. After 2 months I have a family emergency and I need to break my lease. This location is clean and very nice as far as the amenities. The office staff have been so good and easy to work with moving in and out. If you are looking for a family friendly, pet friendly and nice looking location consider Vistara seriously you will be glad you did. Thank you Autumn, Renee and Sharon you all are amazing. read more

I just recently moved out (Oct. 5th, 2021) and I can easily say that I had a holistically great experience living at Vistara Apartment Homes. I would certainly recommend to anyone that can move to Vistara to 100% take the opportunity, while you have it. My roommate and I moved here last fall and we were primarily motivated to live in an affordable, safe, and centrally located area in Southern California. Vistara is beyond perfect for that! The location is prime and without contrast. Every major freeway in Southern California is approximate to Vistara (10, 15, 60, 210) and if you're making big trips, the 91, 5, and 605 are just 20mins away. In addition, Vistara is less than 10mins away from Ontario International Airport (not to mention the Toyota Arena down the street, and the Fairplex down the freeway, or Victoria Gardens and Ontario Mills, or the Top Golf being built down the street). Honestly, I think the location sells it already. I have lived all over Southern California and Vistara is the perfect place to live if you want to be 1.5hrs away from the mountains, snow, beach, Los Angeles and then 4.5hrs away from Las Vegas and Arizona. I'm confident most folks from this general area understand that this is the spot! I am only moving out--unfortunately--because my roommate is moving back to Los Angeles and it would not make sense for me to stay at Vistara and pay those prices at my age and just to be in an apartment solo. In regards to the price, it's expensive. The ideal tenants to afford Vistara would need to be a family, a stable middle class couple, or roommates that don't mind splitting the rent. Living at Vistara is worth the price--if the aforementioned conveniences do to the location are most important to you. The on-site amenities need to be greatly renovated if the rental prices continue to rise even higher in order to compete with other luxury apartments. Specifically, the gym could be much larger, the dog walk and dog wash could be larger, and the pool could be deeper (for folks 6ft and taller). As far as management--supreme! Sharon is the Assistant Manager and runs an efficient, timely, and convenient apartment complex. That is a tough job--during a pandemic! The small conveniences Sharon and her team were able to provide for my roomate and I are endless. Even when I was moving out, Sharon gave me personal insight and assistance on the next place I am moving to. Also, Sharon was more than generous to give me a full extra day to move out all of belongings. Lastly, the maintenance staff are on point and Julio was by far an incredible help and pleasure. I was greatly appreciative of his help several times over and I certainly think he is an invaluable asset to Vistara! read more

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I am really sad to be leaving these apartments. I have lived at many different apartments in rancho and these were my favorite. The inside of the apartments are updated and super nice along with the pool and gym. All of my neighbors were friendly and quiet and the leasing office representatives and manager were super nice as well. Sad face read more

Thank you everyone for all the years of great service and pleasant community experience. I loved living here with all the great amenities, especially the gym. The property is well maintained. I loved the appliances, lighting and kitchen storage in my apartment. My building was super quiet and my neighbors were very friendly. Service in the office and from the maintenance team was always a good experience. Thank you Sharon, Donte, Sam, Gary, Alicia and all the girls in the office. I'll definitely miss living here. Best wishes to all the staff at Vistara. read more

Gary arrived promptly, needed baseboard work to be fixed, Gary was right on it completed work right away no hesitations, completed task looks amazing, this is one one the reasons I love the vistara community. Thank you Gary you're awsome! read more

Vistara Apartment Homes - Apartments Near Me - Ontario, California

Had an incident here recently where our neighbor pointed a loaded gun at us and all our guests, and had it in his hand for over 15 minutes. The office offered to let us break our lease without penalty and we of course asked to stay because it was unexpected and we had intentions of staying through our lease. However a just few days later, the man returned to our door and the same day we found somewhere else to live. We asked if we could still break our lease and they said because we were changing our minds, they would need a 30 day notice and we would have to pay rent for however many days that went into the next month. Then asked us to reach out to the police to drop the felony charges for the other resident. We told them we're uncomfortable staying and are moving out at the end of the month, and they had an attitude every time we spoke to them. The guy came back to our door a 2nd and 3rd time and they didn't even care. After moving out we got a notice that we owed them almost $2000 for the next months rent because no one had moved in. They ended up dropping it after being reminded we had every right to leave an unsafe environment. It's just honestly ridiculous the way this was handled and the lack of empathy is astounding. They literally just wanted their money and a clean record. It just sucks that my happy memories of living here are ruined just by the thought of this complex. On a positive note, the maintenance guys do actually rock and the pool is really nice. read more

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Gary and Carlos...they handle the business here knowledgeable hard workers and very polite. They make it a better complex..

Great time here very nice place. Smelt great. Nice apartments Nice views Pool Parking read more

Vistara Apartment Homes - Great time here very nice place - Apartments Near Me - Ontario, California

I moved in this weekend from Arizona. I would also like to give a big thank you and appreciate to the three ladies in the front leasing office Sam Carolina and Sharon for their help time patience and understanding with me a person with autism spectrum disability. I love my new apartment home and everything about it. The staff members are professional friendly respectful and polite very easy talk to and approach! read more

Vistara Apartment Homes - Office - Apartments Near Me - Ontario, California

This is by far the best place we have ever lived in. Even though we only lived here for 1 year, the experience was very pleasant. I highly recommended Vistara Apartment Homes. The atmosphere is very peaceful and the staff members, Sharon and Sam are the best managers in town! The recreation area is always clean and the activities they provide for us residents are fantastic! They provide seasonal, thoughtful little gifts that they leave at our front door. The FREE activities they provide are always family friendly. Thank you Sharon and Sam for a wonderful home that you provided for us. I will miss you ladies! Take care and many blessings to y'all! *CE* read more

We stayed at the Vistara apartments for a cpl of years . The staff was very good and responsive . Especially Sharon Beltron . Always answered emails fast and informative. Not one problem while live there , everything was very clean and well taken care of read more

So far, I'm very happy with choosing to move into Vistara. My main concern was safety and if you are reading the reviews for apartments in this area, you have probably seen a lot of horror stories about apartments leaving their gates broken or open. Vistara's gates are not ajar unless someone is entering or leaving. The amenities are beautiful. The complex feels safe and is quite quiet throughout the evening. Unfortunately, the street light is positioned to shine into my bedroom all night. I have also been noticing that people often wait at gates to get in which is not very safe. There is also a man that digs in the dumpsters on a nightly basis Update: Seems to be getting worse as time passes. Double homicide. Couldn't get into my car because a guest parked into my space and they "can't do anything". Had to crawl into my car, which any aren't capable of doing and frankly shouldn't have to. They eliminated the discount for COVID despite not actually regaining full access to amenities. Unfortunately, many good people are leaving because they are over it. read more

I lived here back from 2018-2019 with my mom. Let's just say, within that year things went from great to not so great. Larry and Betty were the leasing managers at the time and they were so welcoming, friendly, and hospitable! I think if they didn't switch management in the middle of our lease, things still would've been on the rise at Vistara. It seemed like after the management switch, I was hearing complaints left and right how management was rude and nothing was getting done. Apartments- Super cute, modern, spacious apartments to live in with all the trendy upgrades. Common areas- The pool always seemed to have trash around it since the trash cans were hardly emptied. The pool house was a nice place to hang out and play some games or watch TV inside while hanging out by the pool. The gym was very nice and very well kept. My only complaint about the gym is that it wreaked of marijuana smell. I can care less if people smoke, but I know some people don't want to walk into a gym that smells like it just got hotboxed. Misc. issues- Parking is HORRIBLE!! Tenants will park in guest parking and there will be no available guest parking anywhere if you want to have people over. Sadly, they will have to park off the property and walk over. The trash areas are nasty and always having trash thrown everywhere. People are lazy and can't throw their stuff away in the actual bin. I noticed that towards the end of our move out, we dodged a bullet (figuratively). The quality of people that they were letting into this community was just going down hill. People don't pick up after their dogs. They let them poop in the hallways and don't pick it up. Multiple shady people started to move in here. There was just a shooting at this complex and I would be lying if I said I was shocked. Take a look at the other REAL reviews and choose wisely where you want to live. By the looks of it, a lot of the good reviews are coming from people who just toured the place and haven't actually LIVED there. read more

Update2 . I forgot to mention that a good portion of reviews on here are fake . About 10 or so we're all posted on the same exact day . All praising the same maintenance guy which made it obvious he called up some friends to use their yelp accounts or create new ones to save the tanking reviews they had . It's actually a shame because the maintenance people were always great . Update : we ended up moving about a year after this review and things kept getting worse without any sort of resolution. The parking issues continued to grow, loud parties at the pool became frequent in summer months which is understandable . But having to call security every other night at 1 am because someone is blasting music on a speaker is not understandable . Upon moving out I did a pretty thorough job of cleaning up the joint . While I knew a couple stains on the carpet meant I wouldn't get our whole deposit back. I expected to get a good amount. Nope , nickel and dime for things they were planing on replacing anyway meant that somehow we owed money. If you're planning on renting here in order to save on your deposit vs renting a house . I'd suggest borrowing money from a loved one to rent a house instead . Beautiful apartments with fantastic amenities . Gorgeous pool and great gym . Several community events to meet your neighbors at . Quiet and safe overall . Don't often hear loud parties or any commotion outside besides the occasional car alarm . Great location with quick access to the 10 freeway and local restaurants . Why subtract 2 stars ? Parking . Simply put there is no shortage of guest parking spots on the property but they are mostly used by residents . Several of them will swap their own vehicles back and forth from a single guest spot . If I had known I could keep my cars in guest parking spot without any repercussions I wouldn't have sold my second vehicle before moving here . I work 9-6 and if I wanted to have any after work guests they'd have to park at neighboring businesses and risk being towed . I pay for this great apartment and these great amenities but can't have visitors unless they Uber or I pay for a spot that may be used once a week . read more

If you're looking for a new place to move, check this one off your list because I wouldn't recommend it to anyone and have had a horrible experience throughout the past 6 months of living here. We've reported noise complains from inconsiderate neighbors across from us who smoke weed, constantly have their phone conversations on speaker, and have play their music and everything super loud but they still refuse to evict them. Management has notified us that they've issued warnings but I doubt it because the issue has just gotten worse. I'm pretty sure this is the case with all of the apartments but I'm not even exaggerating when I say that it sounds like we live on a race track here. If you enjoy having your windows open for fresh air, it's extremely challenging to do at this complex. After a long day, you want to unwind and feel a nice cool breeze throughout the house but it's just not possible because it's so close to the street. I could really go on but to top it all off, but since we've lived here, our garage (that was closed before we left town), was robbed when we got back that night. We had thousands of dollars worth merchandise stolen and there isn't a thing that Ontario police or management can or will do, never mind the fact that there aren't any cameras anywhere. Sure, the clubhouse and pool/gym are great, but it definitely DEFINITELY doesn't make up for the noise, crime, robberies, unexplained charges on your rental statement, and the lack of support or advisement from management. As soon and my husband and I find a house we like, we're never looking back--it's better to pay over $2,000 and invest in your own home, than settle for NOT living in a peaceful and decent place that you cannot call "home". read more

Not a great place to live. Would not recommend to live here. The manager doesn't care for the residents.

Maintenance is A-1! They usually come out the same day or next day after a request is placed. Gary recently fixed everything in less than 15 minutes. He's always professional, efficient and informative! read more

Great costumer service very clean I love this apartment homes the look very nice The pool is big read more

Beautiful property. Kiarra was so sweet and accommodating. We didn't have an appointment but one is suggested.

Thankfully my lease is finally up here! Parking is awful, even for apartment standards, most summer days and nights music is blaring from the pool area. And most of the walkways smell like weed. Left the apartment in great shape and still only got 30% of my deposit back. Even though they told me all I had to pay was basic cleaning fee... even though they should cover that. I recommend everyone to stay away and go rent somewhere in Rancho. read more

This beautiful apt is something out of Newport Everything about it even the agents great experience I will be moving in soon you want to see this beauty pool work out room I am excited read more

Update on my experience here. Positives: Maintenance requests have been flawless. The staff is helpful and responsive. A gentlemen Anthony on maintenance is always helping with my requests or even helping me up the stairs with groceries when he saw me struggling. They go above and beyond especially when I moved in. I have never had to wait more than 24 hours for them to fix anything and after they are finished they leave a note with the name of the handy man and what they fixed. I like knowing who was in my apartment and not having to wonder if they came to fix it yet or not. They put on "community events" often and I was so surprised how many of the residents show up, because they really are that nice and fun. Not one of those awkward here is a stale donut thanks for living here. They do a breakfast bar with Panera bagels and coffee and even a wine tasting the other night! The grounds are always well kept I have yet to see a piece of trash on the floor. The front gates are closed all day and that's a plus for me since most complexes just close them after hours. Maybe I got lucky with my neighbors, but it is quiet and I only hear when people are in the hallway since it echos other than that the walls seem thick. The gate is always functional unlike other complexes that their door is always broken. They installed a really nice obstacle course in the doggy park. And the clubhouse and pool area is spotless and clean at all times. The clubhouse has a coffee machine and a pool table. As a single female I have yet to feel unsafe coming home or in my apartment I have not seen any unwelcoming looking individuals in the community. Another big positive is the location, there is everything you could ever need down the street 3 minutes away which is super convenient. The reviews about their amenities are true, they are resort style gym and pool beautiful! As for the Amazon lockers I was really missing from this complex they are installing them soon! So far so good! read more

Spoke with Sharon Beltran from the leasing office and was very impressed with the professionalism naturally provided. She was very courteous and friendly. Gave my wife and I a very sight-worthy tour of the complex and answered all questions we had. Look forward to moving in and continuing to work with them. read more

Vistara Apartment Homes - Manager office - Apartments Near Me - Ontario, California

Too many thieves wandering through stealing packages, breaking into cars, garages. Trespassers roaming checking for unlocked doors. Rent too damn high not to have better security. The thieves don't even run, they stroll through as if at the mall. Check 'neighbors' page! They are pretty to look at but caveat emptor! read more

Beautiful clubhouse, pool, and fitness center. Great place to host your group holiday get together. Classy place. Great staff. Two thumbs up! read more

Vistara Apartment Homes - Rancho Chamber Holiday Mixer! Thank you Dante - Apartments Near Me - Ontario, California

Do not move here. This place is a haven for ghetto now. I have been here for almost 2 years now and it has just got worse and worse. I will not be renewing my lease. I literally have to call almost 2-3 times a week to file noise complaints which they still do nothing about. People will park in your spots on a daily basis and or block your spot as they go into visit their "friends" for 15 minutes which At this point I'm sure is a drug dealer. This place is absolutely the worse place I have ever lived. DO NOT MOVE HERE. Spend you money else where I promise you'll be happier. New update ! ! ! They also don't care if people smoke weed all day on their balcony and stink up your apartment either. They will just say we will send out a notice and never do. This place is by far the worse place I have ever lived and or dealt with. Thank you section 8 ! read more

Beautiful apartment homes with an excellent location. Property is well maintained, always clean(maintenance must live onsite.) Friendly and helpful office staff, they really know how to treat people. read more

Loved the tour! Loved the property! Hoping they have availability soon. Great customer service and a clean property.

Awsome tour ,Sharon was able to answer all of our questions and also keep us up to date with move in specials. So far best Apartments in the I.E. That we've seen for luxury apartments. Apartment A2 was a really nice layout if you are looking for a 1 bedroom read more

Vistara Apartment Homes - Enjoyed the tours showed us what we wanted - Apartments Near Me - Ontario, California

I lived here for almost two years now. The apartment is one of my fav place I have lived in so far. The amenities are great as well. Love the pool and the gym here. Maintenance is very responsive and professional. However, I have few issues that I would like to mention. There are guest parking that are being used by residents due to lack of assigned parking. Every time my guest come over they have to park on the street on walk to the complex. I live on the second floor, my upstair neighbors have a huge dog that should not be allowed to live on high floor. I can hear everything going on in that apartment, dog running, scratching the floor, jumping and barking all day long. even when the owners walk around. It's so annoying. I tried talking to the leasing office about, they say they will talk to them but nothing changes. This has been a constant issue since I moved in. read more

Currently looking for apartments to live in towards the end of summer and i stumbled upon Vistara on my drive. The community is very well kept and very new. The leasing agent i spoke to, Dante, was super nice and answered the few questions i had. The apartment in itself was absolutely beautiful and one of the best and most spacious 1 bedroom i have seen in the area. It has an island, stainless steel appliances, walk in closet, and washer in dryer in unit which is really important to me. I was sold when i was shown a doggy wash area considering it'll be much needed for my pup. Overall, it's one of my top contenders. And Dante also gave me snacks! Lol. read more

Vistara Apartment Homes - Resort Style Pool - Apartments Near Me - Ontario, California

This is a very good place, they keep very clean. We like the amenities and the upgraded coffee machine. Some place very loud but this is very quiet. The manager help me a lot and is nice. We will use the pool soon because it is heated. They have a dog run so the dog make friend. read more

Vistara Apartment Homes - Apartments Near Me - Ontario, California