They have 2 floor plans and 2 different styles. Meaning one floor plan is more upgraded with the…read moreother. Naturally I fell in love with the more upgraded apartment. I didn't have an appointment, and walked in with someone that did. He was nice enough to let me tour with him and his daughter, so the Leasing agent didnt have to do separate tours AND I wouldn't have to wait. I forget the name, but the biggest upgraded 1 bedroom, but it was the one I liked mostly. mostly.

Beautiful property, but READ EVERY WORD BEFORE SIGNING ANYTHING…read more The property itself is gorgeous, and my tour guide paid attention to details about my lifestyle when showing me units, which, that part was genuinely great. But unfortunately, I got badly burned on the application/holding fees, and I've learned I'm not the only one. I was never told upfront that I only had 72 hours to withdraw my application and get my fee back. I asked multiple times, both during the tour and on follow-up calls, whether I could get my $200 holding deposit back if I didn't like the unit once it was actually ready to view. I was told yes, every time. I specifically said I didn't want to sign anything with the lease, until I'd seen the actual unit I'd be living in. When the time came for the approval phone call, I felt pressured into moving forward on a unit I hadn't agreed to sight-unseen, and ended up losing $250 ($50 application fee + $200 holding fee) rather than deal with it further. (Now imagine multiple other applicants in the same situation... it can add up..) This is my first time renting in the US, so yes, I should have read the fine print more carefully instead of trusting what I was told on the phone and in person. That's on me. I can own that. But if they're loose with the truth before you've signed anything, I have to wonder what else is buried in the lease itself. TO FUTURE RENTERS AND OTHER FIRST TIME RENTERS: bring someone experienced with US leasing, bring a real estate agent, or at minimum read every single document before you hand over any money... don't rely on verbal reassurances, even if the staff seem trustworthy. I trusted the leasing team, including Toni, and it cost me $250 to learn that lesson

I'm so happy we found this wonderful place so close to our home. Staff is superb & amazing!! They…read moretreat my aunt as if she were family. I'm very thankful for the communication between staff & family. Most importantly, my aunt loves living at Merrill Gardens. She loves the staff & residents. Thank you Merrill Gardens' staff for everything you do!!

Merrill Gardens at Rancho Cucamonga is a wonderful place for seniors to enjoy their golden years…read more Their staff is very friendly and the location is close to stores and places to eat. The apartments are very spacious with balconies and some with beautiful mountain views.

I was apartment shopping and was trying to decide between this property and three other properties…read moreby Lewis Apartments. I had the best experience working with Amanda. She has been great, kind, patient and there to answer any of my questions. This property is absolutely beautiful and well maintained.

This residential community offers townhomes, duplexes and apartments depending on ones affordable…read morelifestyle! They have 1bdrm , 2bdrms and 3 bdrms floor plans !!! Enclosed Garage available to tenants. Came here to visit a friend and I was impressed with the modern features and floor plans they offer. I love that an elevator is provided and stair wells are covered from inclement weather! A clubhouse that features a gym , conference and event rooms, several seating areas and a swimming pool area! I would not mind staying in this resort someday just because the ambience seems to be a peaceful neighborhood and the elevator is a plus for me!

Shout out to Sam - she is the best!! I've had the pleasure of encountering one of the most…read moreexceptional maintenance staff, and I would like to extend my sincerest appreciation to her for her outstanding customer service! She consistently exhibits a positive demeanor, impeccable politeness, professionalism, friendliness, and genuine concern for tenants while also demonstrating attentiveness and extensive knowledge; she is truly an exemplary individual. I have immense respect for individuals like her, as they exemplify perseverance and dedication, setting them apart. She is undoubtedly deserving of recognition or promotion. It is rare to encounter individuals who genuinely care, and Sam consistently exceeds expectations. Sam, I would like to express my heartfelt gratitude for the exceptional service; you truly deserve a glowing review. God bless! Jocelyn & Alvin O-102

I lived here for appx 1 year with my husband and 4 kids. Everyone in the leasing office was amazing…read moreto us. Very professional, friendly and they assisted us in a timely manner. Christine, Brittani, Aaryn and Jeanine were great. Also Ralph but I don't think he's there any longer. The entire maintenance crew was also great. Mike, sam, and another SUPER kind gentleman but I seemed to have forgotten how to spell his name but I left him a review on another site. It started with a D so if you guys could remind me that would be great! So I can properly recognize him on here. The property is VERY well kept, and beautifully maintained. Pool has always been clean, same for the gym. I only have a few downsides (notice I didn't remove any stars for them) I know they do TRY. (Maybe corporate can work on the parking one). First is parking- please note your vehicle will have to fit in the tandem spot. (There are various sizes, some are long enough to fit a semi while others would only fit a smart car) I know it may seem like an obvious fact but some people actually get away with it if their neighbors seem fine with it. However, one of my neighbors did NOT. I have 4 kids in car seats and when we moved in, we had a smaller vehicle but we knew we were going to get a larger one. We got an SUV & Our parking spot was all the way to the back of the alley, so it was pretty "out of the way". But we still got complaints (pretty sure from the same person) that it stuck out of the given space. We tried parking it in our garage, but because we would be unable to open the doors and load all the kids in, it wasn't really an option. We ended up having to park in the visitor parking. Which was also unfavorable since we had to carry/ walk with our 4 small kids across the parking lot and up to our unit. So please be mindful of that. Second- while this specific area of Rancho is beautiful and overall "safe", PLEASE remember to lock your cars. I can admit I have left my guard down a few times and I didn't double check that the cars were locked so my car got broken into and my mother's bag was stolen. The vehicle was parked in our tandem spot. We did file a police report and the leasing office DID do their best to resolve any issues we had (they replaced my apartment keys and changed the lock on my unit.) so again I really couldn't dock them for that. I'm only sharing these things with you as reminders. I don't want these things to deter you from considering Carmel as a place to live because we did enjoy living there and we were very sad that we left. Overall, the highlights are the staff and the appearance of the apartment complex as a whole. Thank you Carmel for a great year with you!

We have lived in the Solamonte Apts for over 2 years now and love it! The parking was an issue for…read morea time, with free parking without permit, which allowed for people who didn't live here to car pool and leave their cars here. But with a little tightening up, finding parking is more convenient. The grounds are pretty and well maintained. Cameras are around the complex and security is friendly and approachable. The main reason for this review though is to shout out Corenlio and Miriam. All maintenance staff complete jobs efficiently and are friendly but Corenlio greets everyone I see as if he knows them personally. I've seen him picking up trash around the complex, and when he fixed our broken dishwasher, he helped clean up the water overflow and organized under the sink. He does more than his job description should be. Miriam has been friendly, approachable, and personable since our move in tour of the apt. All office staff are quick to help and fix problems but Miriam will have conversation with tenants when she walks around the complex. She said once that our 16 year old dog looked like a baby. So come on, give that woman a raise! Thank you Solamonte for giving us a wonderful place to live.

I am extremely disappointed with how a recent rent payment issue was handled…read more My rent was due on September 1, and my lease provides a grace period through September 3. I submitted my rent payment, but the property did not process the check until after the grace period. I was then informed that the check had supposedly been returned for insufficient funds, and I was charged both a late fee and a returned-check/reversal fee. The issue is that I had funds available, and I specifically asked the leasing office to review the timing of the transaction and reconsider the charges. Instead, I was told that they "cash the checks whenever they get a chance" and that the fees could not be reversed. The situation became even more concerning when I was informed that my online payment access has now been disabled for 12 months and that I am required to bring a check into the leasing office to make my rent payment. I have also been told that a late-rent notice will be placed on my door. I understand that properties have policies, but the way this situation has been handled feels unnecessarily punitive, especially when the dispute centers around when the property processed my payment. I have asked for the matter to be escalated to corporate management and for the transaction and charges to be properly reviewed. For anyone considering becoming a resident here, I strongly recommend asking detailed questions about how rent payments are processed, what happens if a payment is not immediately deposited, and what consequences can follow from a disputed payment. My experience has made me seriously question how fairly payment issues are handled at this property. I hope corporate management takes the time to investigate this situation rather than simply standing behind the leasing office's decision. Residents should be able to expect transparency, reasonable communication, and a fair opportunity to resolve a payment issue before being subjected to additional fees and restrictions.

I left a review about two years ago praising the team for all of their hard work and how wonderful…read moreit is to live here. And honestly, they just keep getting better! My family absolutely adores the warm and effective team, including Chrissy, Shelly, Maria and the newest member Ian. I cannot rave about them enough! Chrissy and Shelly always make us feel welcomed and part of a community. They work hard no matter what the circumstances to make us feel heard, respected and to resolve any issues quickly. Maria and Ian not only efficiently and effectively work to make sure everything is clean and in working order, but also make us feel like family. When working on resolving issues in the apartment, they never leave a mess and they are very communicative with what's going on. They always smile and are great with my young kids. We love living here and hope others get to experience the same joy!

Been living here more than 5 years, ever since they changed the management team, the whole living…read moreexperience got a huge upgrade. Shelly and Chrissy are a great team of handling big and small requests from us. I remember one time, some random salesman came to my apartment wandering when I was not home, I caught that on my camera so I called the leasing office and asked for Shelly's help because I have a package delivery soon during that time. Shelly ran from the office to my apartment and requested the person leave the complex, and I never see any salesman knocking on my door since then. After Chrissy and Shelly came, the dog poop bags are always refilled, they even make the office feel like home to us, they hosted different events for different holidays celebrations and enlightened our stay a lot. We love Shelly and Chrissy, they are the reason why we would still staying in this complex, cannot imagine a day without them, especially Shelly. They are so good that actually makes the complex really dog friendly, including the office. Before this team came, we felt unwelcome and not truly dog friendly. But now, we hope to stay longer because of how good they are, will highly recommend this community to everyone who wants to live in a good environment with good energy people to manage the complex!

I was a resident at The Upland for four years, and my experience was amazing. It's a luxury…read moreapartment community with a beautiful view of the mountains. The amenities are excellent -- the pool and jacuzzi are always clean, the gym is fully equipped, and the property is very pet-friendly. The underground parking with security is a great feature, and the staff is incredibly friendly and helpful. The maintenance team is outstanding; every time I needed something fixed, it was taken care of the same day. The Colonies is walking distance, and everything you need is right there! (Grocery, restaurants, Shopping centers, etc.) It was a beautiful four years filled with many great memories. I highly recommend The Upland if you're planning on moving!

Before moving in the upland apartment, I have seen almost all the apartments in this area including…read moreupland, Rancho, Pomona, chino, chino hills, you name it! After living here for a year, I can honestly say that I made the right choice, the upland apartment is still the best. The environment, the amenities, the convenience and the staff working here, the people living here are perfect. Love all dearly! If you are looking for a place to stay, this is the place you'd like to call home and really feel like home.

As a long time resident, we appreciate when management takes feedback with sincerity. When we had a…read moreservice request that took longer than expected and were brushed aside by office staff, the business manager took the time to listen to constructive criticism and ensure the problem was resolved. This is the level of service that makes you feel valued. I appreciate the commitment to top notch service, and making it right if the expectation is not met.

This community used to be a place we loved living, which makes its decline so disappointing. For…read morethe astronomical cost of living here, the lack of upkeep is unacceptable. Since early 2025, maintenance has noticeably declined. Too many repairs feel like quick cover-ups instead of actual solutions. Landscaping is neglected, plants are dry, and every time the leaf blower crew comes through, we're left sweeping up the pule of leaves and trash from our front door. Package handling is also a major issue. Lockers often aren't used properly, with packages left on the floor for anyone to take. We've had multiple items stolen, and deliveries rarely make it to our door. Rules are inconsistently enforced, allowing some residents to repeatedly ignore community standards. The attached photo shows garden art that once added beauty and character to the property. It was removed, and nothing has replaced it in months.

The vistara apartments and leasing office was always available to us by phone call and emails. We…read moreappreciated Carolina's determination in making us feel at home here prior to making our decisions. We called to come visit our prospective units a couple of times and was met with no difficulty in doing so. I've moved in already and can't recommend this place enough so far! Very professional and well informed staff!

Jamie was helpful at first upon trying to get an apartment but let me tell you after coming and…read morefilling everything out it has been nothing but a headache .... 1 let's start off with the fact Jamie DID NOT TELL ME THE DRYER AIR VENT GOES OUT TO THE BALCONY YOU PAY FOR SO BASICALLY DUST AND ALL WILL BE ALL OVER YOUR BALCONY YOU CANT EVEN USE IT OR PUT OUT DOOR FURNITURE BECAUSE IT WILL CONSTANTLY GET DIRTY AND IN OTHER WORDS CANT USE IT! So basically you're paying for only the unit not the balcony unless you don't care for air vent dust from people's dryers coming into your balcony while you're hanging out with friends and family . Next is parking they will charge YOU 10$ DAILY!!!!! For parking when they have OPEN PARKING SPACES EVERYWHERE!! Their excuse is those open spaces belong to 2 bedroom apartments but at that they aren't even being used or rented right now so why not let the people that are waiting for a parking pay for that for now or let alone not charge for guest parking when your already paying monthly rent here! It's pathetic it's like a scheme for them to constantly make money every month off you oppose to just your RENT! So instead of 25/26 for a 1 bedroom I'm laying 2900 basically after paying 10$ daily and at the end of the month it's an extra 300$ a month Sharon as well look they are both nice I get they doing they job and have a title they have to hold but man it's been a headache I don't have nothing bad to say about them Becuase I understand it's there job I'm just upset that this is like this especially in this day and age with how the world is with money and all ! I'll be updating as I live here I'm stuck in a lease and I wish I can get out but it is what it is. Community is nice yes they upkeep it like none other I can't lie about that but man cmon the parking is a headache! So again Jamie and Sharon aren't the issue I get Sharon is community manager so I'm hoping she can be a voice for others and let the people up high know like hey this has been an issue but it is what it is ... I can't blame them only gotta take accountability myself for not thoroughly making sure certain things were set in stone .

My mom lives there She is extremely happy living there the…read morelocation is perfect for her she has access to stores even walking and her apartment is beautiful. exactly what she was looking for and she also is very satisfied that maintenance is always available for her very respectful very knowledgeable and kind also the price is perfect for her budget thank you very much.

My name is Morgan and I lived here from May 2024-May 2025. It took me some time to get to this. But…read moreI got along well with all of the staff and never had any issues, until move out. The manager did my property inspection and said I was probably going to get most of my deposit back and she could tell I really took care of it. They ended up taking my full deposit, most was for "painting." Attached are the photos of my apartment at move out. Look at the quality of it and decide if you are willing to turn yours in, in pretty much pristine condition, and still get a $1000 bill. I was so disappointed by what felt like a betrayal from the team who I trusted and really vibed with. All the reviews mentioned this happens and I even told the manager (Bri) I was anxious about it and she assured me it wouldn't happen to me. Also their parent company was sued for something similar and lost :)