We were excited when we purchased our sectional here after recommendation. Made sure to ask how…read moredurable recliners were and quality as we wanted something that was going to last. We were told they hold up to 350 pounds which we are no where even close to that weight and assured this was a quality brand that would last . It's just myself and my husband and we take extremely good care of our things. After purchasing we noticed a tear in the corner top on the end recliner which a repair guy came out and fixed. It is now a year in a half old . Recliners are sinking into wood, cushions in foot rest all sunk. One of the regular cushions that's probably has been sat on a hand full of times was ripped, and corner that was previously repaired came undone. Was extremely disappointed as it wasn't a cheap sectional. Called several times and waited over a month for a repair guy to come out after first guy never returned a call or showed up. Owner finally sends a different repair guy who came out. We explained the problems. Since it was sinking in he decided to put in a different foam that was thicker cause it was still doing the same thing with the stuffing that was in it originally after he added more in. Had me sit on it for a min which is hard to tell. Called him back after a day cause myself nor my husband could sit on it without our backs killing us cause it was so hard and different material. Also I had mentioned that since he put that in the end recliner was making a banging noise. He came back out and pulled out the thicker foam and added some other foam. The sectional is still sinking in a we were told noise from end recliner that was never there prior to him coming was a weight distribution problem, and nothing could be done. We were also told to buy lumbar cushions for our backs. He also told us we could add more foam. We didn't buy a couch to be adding foam to it, as we are not in the furniture repair business. After he left the first time he called me back cause he forgot to tack material under foot rest so was headed back. I called the owner back to let him know how disappointed we were. He was extremely rude telling me why would we call repair guy back after it was fixed and we signed paperwork that we were satisfied. Obviously no communication between them. I explained that I literally sat on it for less than a minute after he was done. He was well aware I had foot surgery and had to be on the couch. I was more than patient waiting over a month for someone to even come out. Every time I called back the owner would say I can't believe he didn't call you I'll email him again. The end result was we were told if we wanted it fixed he would send somebody here and we could pay for it! We are now stuck with this sectional that we have to put pillows behind our back just to sit for a short period. This has put a lot of mental stress on my healing process. We will never purchase another item from this business again. Make sure to get in writing the broken promises when you purchase.

Good quality. Friendly service, price is compatible with well known furniture stores. I bought…read moreend tables and comfy chairs and more. Love them all!

Went to this furniture store after a friend said she had a good experience. From the moment we…read morewalked in, we were ignored. The young lady with a short bob didn't even acknowledge us. We walked around for 10 minutes, came back to the desk, rang the bell--no one came. A few minutes later, another young lady with long hair came out, saw us, and ran straight back inside. This was beyond disrespectful and unprofessional. Honestly, it felt cold and exclusionary, like we didn't belong there at all. I hate to even bring up the word, but this kind of behavior felt rooted in bias. Interesting. That's just me. Do yourself a favor--don't waste your time or money here. They need to do better.

I was disgusted by the staff. Totally ignored after asking a question. Selection is not very high…read moreend and the quality low vs other places. Take a pass and go to ORiellys in town.

My favorite place to be. They have their more "upscale" donations at the front entrance and as you…read morecontinue walking around you will see more reasonably priced items. They have almost anything you think you may need and if they don't, they'll have it next week. They have a sale going on right now the entire store is 50% off and you cannot beat that. They also run different sales throughout the year. There's A LOT of items but it's not messy- everything is organized and labeled. In addition to the wide variety of items and prices, the volunteers and employees have been so kind to me. Victor delivered a couch and chair and I'm so grateful for the help! I'm in there almost every week. Be prepared to spend at least an hour in there. You can't beat it!

This store is always fun and its HUGE! The prices here are very fair and there are always new items…read more. Don't miss the free section in the back and in the children's area. Upscale donates their proceeds to charity, so you can feel good about shopping here.

Stumbled on this shop on Offer up. My wife loves this store. I'm sure we'll be coming here…read moreregularly when we move to GraysLake. Keith was great, and the other gentleman who worked there. Sorry if I didn't get your name.

From the owner: High Quality Furnishings at Discount Prices. A neighborhood furniture store you call HOME!read more

Great service from Jenni thanks! She took care.of.me and I'll be back for more I always shop hereread more

Great discount furniture store. They have a nice selection of Ashley furniture at very good…read moreprices. They have everything from living room sets, dining room sets, bedroom sets, mattresses and rugs. There are plenty of people working that are able to assist when needed. We had a bedroom set that we had wanted to purchase at a different furniture store but they ran out of stock. Saw it at this location and they had it in stock and ready to deliver the same week. Their prices were coming up higher than the other place but we showed our invoice from the other location and they were able to price match! Delivery was great too as they assembled the furniture for you. The delivery guys were fast and efficient. Great place to purchase furniture!

This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

As someone who has a sixteen year old daughter who has autism and who is very easily influenced by…read morewanting to make friends the manager of this store was looking at her in a sexual manner and she thought he liked her pinkie pie sweet shirt. When I moved to to another section of the store he was there looking at her. He had short black hair, fairly pain skin, sadly I never got his name I would never come back to this store again

I've watched my fair share HGTV shows where the designer goes to some kooky place filled with…read moretrinkets and treasures of times gone by. This place is a bit like that but mixed with the early days of Etsy. "Designers" can rent an 8x8 or bigger "storefront" to showcase their unique designs. Mostly stuff reclaimed from decades gone by and redesigned with some kind of flair. There's generally a theme to the different storefronts: women's vintage clothing, funny and lovey-dovey sayings regarding dogs and cats, plastic and silk flowers, dairy and farm, sarcastic sayings, whiskey barrel designs for the men dragged into this place, etc. My wife and I found a whimsical chip and dip bowl. It was nice and will replace one of the blander versions we have at home. Truthfully, there were quite a bit of items that were perfect housewarming gifts and gifts for people who have specific decor tastes. It's also a decent place to just kill some time browsing through all the stuff people have created to get your own creative juices flowing.

Great place to find antiques and handmade items. I never leave empty-handed. Christmas time is…read moremy favorite time to stop in to find unique gifts. Also, most booths are beautifully decorated for the holiday season. During one visit, they were having a painting class. The room was full, and everyone seemed to be having a good time.

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more

Great service, real wood furniture, great prices, great service and set up. Furniture is very…read morebeautiful in all types of wood! You choose what type of wood you prefer.

The sales people and owner are absolutely incredible! They met our need for a brand new couch. Had…read moreit delivered and did an excellent job on all things we needed. We could not be happier with the quality of couch we purchased !!their professionalism and delivery team.

This is such a great spot with lots of fun decor and items. They always have it set up and…read moredecorated beautifully inside to match the time of year. They have a alley way with decor and photo spots. It's a great shop to check out.

This place has theeeeee most cutest sh*t!!!!! Bought these candles and they just go so well with…read moreall my a Christmas decorations. Let's face it, during these times, EVERYONE could use a little laughter in their homes. Take a visit, you won't regret it!! Updated 11/20: I went back for their ornaments!!!