STAY AWAY Selling anything of value can be stressful and the most important thing is to have people who care and want to make that process as seamless and easy as possible; this company does not have those people. During the sale of our condo, we went under contract in February with closing in mid-March and were met with multiple issues. After my wife proceeded to their office to sign all initial paperwork when starting the escrow process, they instructed her how to utilize the military POA I gave her while I was deployed. Homelight instructed here exactly how to fill out the paperwork, which my wife did. We informed them of our out of country travel plans directly following the closing date in mid-March. The day before our closing date, Homelight called my wife and told her that the POA signatures on our closing documents were not filled out correctly and she would need to come into their office to correct the signatures; which she couldn't do because she works 8am-5pm every weekday. Homelight reluctantly sent one of their employees out to my wife's work to complete the paperwork which was barely completed in time to execute the closing. Upon closing, we had requested and put in paperwork that we wanted our check to arrive via wire transfer and not mailed as a physical check. Homelight then mailed a physical check to our address where it sat on our front porch for over a week as we were out of the country and subsequently wondering when our money would be deposited into our account. We called them to see what the issue was, and they said they had mailed the check. They were not apologetic or understanding when we asked them to correct the mistake; they treated it as if WE had inconvenienced them. In addition to the big issues above, they missed multiple small details, lots of little paperwork errors, and just overall disregard for the ease of a real estate transaction. It was probably the most stressful event I have dealt with in the past 10 years of my life, there was nothing easy about working with them. Save yourself the trouble and go somewhere else to let better people handle your big life transactions read more

Very disappointing experience. I asked on multiple occasions about a 9K discrepancy in the paperwork and they refused to answer.

Mistake after mistake. Excuse after excuse. Everything is either delayed or incorrect. This is just bad business and very unprofessional. Zero accountability. Why would anyone trust a start-up company with inexperienced employees to manage their important financial transactions? They will just say things to get you to sign on the dotted line. My highest recommendation would be to use an established escrow company with a reputable reputation and experienced escrow officers who know what they are doing. read more

I could not agree more with the review from Caroline L. below. My experience with Homelight was by far the worst experience with an escrow company, ever. Don't get me wrong, everyone is super pleasant, but our officer Jesse was just bad and confused. There were too many errors to list-- but here are just a few: couldn't provide a basic standard calendar of deadlines after 2.5 wks (it's literally on the RPA, it's a matter of transposing dates onto a single page for standardization- never met an escrow that doesn't do it); they ordered several reports far after the deadlines (that's why there's a calendar people); wrong names on amendments/docs sent out for signatures; never even communicated closing funds info until 3 hours before wire due on funding day, and then... informed buyers to wire the WRONG AMOUNT (and drafted the wrong closing statement)! Once the lender caught it upon funding, the poor buyers had to scramble and pay $50 to send another measly $102... so ridiculous and unprofessional. What is escrow for if not for this? But it gets better. Not only did this office then send the closing check to the wrong brokerage, once. They sent it to the wrong address, the second time too With written confirmation of the correct mailing address each time, you just have to laugh. And, the fun continues, as we are still working on correcting bits of the file and collecting docs after the close of escrow. Look... I hate to leave negative reviews and genuinely never do unless it's something inexplicably mind blowing. I feel really terrible for leaving this review- I'm sure there are great people on all sides. But consumers should know. Escrow is important. You need people that actually know what is going on in a transaction, who know the protocols and can follow the contract, who can add/subtract, at least. This is not them. It's not like they are cheap "and you get what you pay for" either-- priced the same as other awesome ones. Virtually everyone involved complained about this escrow officer. (DM me and happy to provide specifics on who to avoid if you get stuck using them). Perhaps most disappointing, is the fact that the manager Melissa defended the officers negligent errors (all of them which occurred over a 45 day period) saying "well, sometimes we get busy or distracted with other things" (WOW) rather than taking responsibility and just apologizing. Unprofessional at best, but at that point in the transaction, we all just wanted the correct wire info and to be done. Again, I'm sorry to write negatively about any one, but this was Bad with a capital B. So, I figured I would just lay out my experience. Unfortunately this negative review goes far beyond the "no one answers the phones" complaint. I really felt the people working here were incompetent. If you don't care about professionalism, your money, contract details, ethics, things being done correctly etc, and don't mind your money possibly wired off to that Prince in Nigeria, then this place could be for you! read more

I've been in the business for more than a decade and this was by far the worst escrow experience. Worst then the DMV. It's not that anyone here has an attitude problem, but they lack competence. There are plenty of experienced escrow officers out there and escrow is a really important part of the process. I would not trust any employee here with COE timelines, nor valuable and private information. It may be that the company is just really young and full of inexperienced escrow officers. Go somewhere until they find better people. read more

Working with the HomeLight team was a breeze. Matt and his team had great communication and knowledge in the industry which made the process simple. Their attention to detail put us at ease, even though we had a fast 21 day escrow to close. The office staff made us feel as if we were priority from the start. We highly recommend HomeLight Services. Chad and Laura Delk read more

Homelight Services did an excellent job in streamlining the process. They were a conduit for my wife and I. Any questions I had were promptly answered. The process was seemingly painless and the customer service was great. With all the stress of moving and buying a new home, it was nice to know that the escrow portion was in good hands. Thanks for all you do,  Wes Kraft read more

We just completed a 10 day escrow with HomeLight and they did an outstanding job for us! We had several questions and requests during the process and Jesse who was our settlement agent responded promptly to each of our questions including responding after hours and over a weekend. Completing a sale is a complex process; but the online portal kept us updated each step of the way. Jesse even went the extra mile to arrange for our funds to be transferred before our banks 1:00 pm cut off time. read more

The experience was great. This was my first time buying a property and the process was way more smooth than I expected. They made everything simple and without any confusion. I felt very comfortable to ask anything I didn't understand during the process. I would recommend them to anyone and would be more than happy to work with them again. read more

We can only say thank you for such a smooth process. All our questions were promptly answered and we appreciated the updates as we moved through the different transactions. read more

I just used HomeLight Escrow service to sell my home. As a first time home seller, I had no idea how everything works. They were super helpful answering all my questions, sending documents in a timely manner, and their customer service is great. I highly recommend using HomeLight Escrow to buy/sell your home. Two thumbs up! read more

I recently bought a home and was told HomeLight Escrow would be handling the transaction. Unfortunately, seller made the decision so I had no say in who was selected. I had never heard of them so I looked them up and was concerned about their not so favorable reviews. So, being that this was a big financial move, for me, I took it upon myself to call HomeLight directly and discuss the areas of concern with my escrow officer. My escrow officer was patient and understanding and heard me out. I was told that they have improved internal processes and have since hired industry experts who have managed other major competitor escrow company operations. She also told me that they have the highest security certifications to keep my information risk free from fraud. The bonus was that their fees were relatively lower than other escrow companies which I had no idea escrow companies charge different fees. That gave me the reassurance that my file would be handled with care and security. By the end of my closing, I was absolutely pleased with the customer service. If I decide to sell in the future, I will be giving my return business to HomeLight. read more

Working with HomeLight was one of the most smooth transactions in real estate I've ever encountered. I was given all of the information I needed and more so that I understood the process and what was happening. You took all the work away from me allowing me to focus on family and "the move". Thank you for the ease and friendly atmosphere. I can only say I wish I could have met you in person! I would definitely ask for your services in the future. It truly was an easy process and completely appreciate that team! read more