The sales associate service was decent, pointed out the area where we the sofas were and explained…read morethe various signage and then left us alone to browse. On pickup the service was ok, they loaded it in my truck, but didn't offer to help tie it down. Lame. The reason I rated them just 2 stars starts here: I got my new sofa and love seat home expecting to have to put the legs in them as it said "Some Assembly Required" well the love seat already had the legs installed, great thanks! The sofa didn't. No biggie, I screwed them in and thought I was all set and ready to enjoy Christmas in our new house with our new living room set. Turns out, the love seat with the legs already screwed in was missing the throw pillows. We called the store right away and they said they'd check the warehouse and call us back. On Saturday we called again since they never called back Friday night. I was told the warehouse didn't have them and that they'd get back to me. Tuesday, day after Christmas, I called the corporate office and she says they didn't find them and they'd have to order from the manufacturer and it will be 2-4 weeks... She said they never called me back on Saturday because they were closed at the corporate office. No one in Westboro mentioned that, they led me to believe I'd be getting a call back that day. At the end of the day the furniture seems decent and it's not the end of the world that the order was incomplete or that it's going to take weeks to arrive. The issue is they came off as if my problem wasn't a huge deal to them and they'd get to it when they get to it. I don't expect to you work Christmas Day or even Christmas Eve for this, but be up front and mention that the office is closed and I should expect a call Tuesday.

I'd give zero stars if I could. My elderly mother-in-law purchased a mattress set. We were very…read morespecific with the salesman that we would need removal of a king mattress, split adjustable box AND HEADBOARD, and were told "no problem - we'll take all that." First, the delivery folks did not want to put to coasters down to protect the floor. I has to convince them to do so, so they eventually did. Then, they would NOT take the headboard despite the "no problem" we got in the store. We even did them the courtesy of taking the old set apart for them before they came. I called customer service while they were there, who said they'd call back. We did not get a call until AFTER the truck left. She then said that the headboard would be $100 to remove - but the truck is gone, so, not their problem I guess. Now I have to arrange and pay extra to find someone to take a king-size headboard out of my house. We have purchased a lot of furniture and bedding from them (almost exclusively) previously over the years. We will not be doing so again. There are plenty if furniture stores that will gladly have our business.

Great place! On the small side, but great anyway. This guy has a fantastic stock of antique…read morefurniture and he's very will to negotiate on price. In addition to the store, there is bargain basement that you have to walk around the outside of the building to get to... Lots of quality stuff at great prices. I think it might even be worth a drive (a couple of towns) to get to!

Stopped in a few weeks ago looking for furniture. The majority of the items are home furnishing so…read moreI was in luck. The shop is on the small side with only two rooms. The items are all in good condition and the prices are very fair. You can bargain with the owners as well and I didn't feel any pressure to walk out the door with a purchase. My fiance and I spotted an interesting bar table that we spoke to the owner about, she was happy to show us how it worked. I asked about the bargain basement which has since been let go due to the cost of the lease. I didn't purchase anything on my first visit but plan to check back periodically for furniture.

This place is really neat. Expensive. I don't know that I can afford to buy anything here (but…read morethen, I'm poor these days so don't go buy me). But really neat. It's got a lot of "shabby chic" reproduction stuff mixed in with lots of new candles, bath stuff, kitchen items etc. If housewares could be gourmet, then these are gourmet housewares. That said, I would wander through here forever and if I had the money, I'd certainly buy stuff. I say, stop in for sure if you're in town. It's worth the visit even if you don't buy. (Although I'm sure they'd like it if you did.) They also have a website where they sell a lot of their stuff. I took a bunch of pictures while I was there, which I will post soon.

The store has very unique, farmhouse style items That I…read morefound very well made, however, The mother-daughter owners are very rude and unfriendly! I bought a chair that was on sale for $899, lovely chair... no one offered to help transport to my SUV! Just took my credit card and gave me a receipt and walked away! They have their loyal shoppers and this may be all they need and/or care about..but if I were them, I'd think about all those shoppers who walk out because of their rudeness!

This company is a scam. I call to confirm that a item they listed is in stock and is in the…read morecondition listed as brand new. I explain I'm an hour away can they hold it. They tell me that i need to buy it ahead of timento guarantee the sale. I pay with my credit card. I get there and the unit is in really bad shape scratches dents missing parts no box. I tell them i cant believe you made me drive an hour wasted gas and another ride back an hour. they could care less. I call the corporate line and tell them the same. I ask for a supervisor and leave him a message. No response? The next day I see the same item listed as brand new in stock? WTF?

For appliances: if you care what model of you are getting, or the price you're are paying, American…read moreFreight may not be all it seems. My experience is that this company systematically engages in egregious business practices, including loss-leader switch-and-bait advertising; and holding onto your $ as long as possible even in the absence of a sale (i.e. no sale due to lack of inventory) Details: They SEEM to have lower prices than retail. Yet they consistently advertise lower priced models, but never seem to have them in stock. Twice (2 weeks apart) I went in to buy either of 2 items I had been tracking online for a couple days. Both times, the good deals I was looking for were unavailable. Their online inventory is out of sync with their actual physical inventory ...confirmed by customer service as an issue they are "working on ". They CLAIM to move product so fast that they have trouble keeping their online inventory up-to-date. Yet every time I visit (weekday, weekend, afteroon, evening) there is only 1 or 2 customers in the store (including me). They get 1 new truckload of stuff once or twice a week according to them. So why can't they update their online inventory to be accurate? (hint: they just dont want to) Tried to order stuff 3 ways: a) Live visit: I have been in a few times to buy something that was advertised as in stock. Both times it had arrived days before (I call to see if a new truck has arrived) and both times was "sold today". The other one (each time I wanted either of 2 that were online) was an "online inventory error". The inventory had been online for 5 days, and continued to be online as in-stock when I came by. b) Online order: when ordering, I get a call back that the item I ordered is not in inventory. They offered to cancel the order, I said yes please cancel. Then the cancel the order BUT DONT REFUND THE PAYMENT! I had to call customer service the next day to get a refund. (The email from AF says "Please contact [local branch tel#] to request a refund." though customer service rep said branch reps cannot cancel an order or initiate a refund. Seems like they are trying to mislead & make refunds harder.) The sales rep recommended that I call to make sure they have whatever the website says they have. c) Telephone: Tried calling to see if online items were available, was told yes but this is just a different one with a different price. (Presumably because it is like new condition?) They cannot take an order over the phone, but I can order online and they will replace the machine (and price) with what they actuallly have in stock. (What?!?) I had to wrestle the product number out of the sales rep (after being put on hold 3 times and hung up on once). Turned out he was trying to sell me a front-load washer when I had ordered a top loader! Oh ya, their "ALL SALES FINAL" return policy says their machines are " not eligible for return, refund, or exchange ... exceot that items that are damaged or non-functional when delivered are eligible for REPAIR OR EXCHANGE when reported to the store AT THE TIME OF DELIVERY OR PICKIUP." So you better be prepared to run your washer before the delivery guys leave. This means in order to get an exchange for damaged goods, you have to pay for delivery and hookup even if you dont need it. -- and I bet that "exchange" is usually a step-up in price too. CONCLUSION: My opinion is this company engages in egregious business practices, including purposely inaccurate advertising and holding onto your $ as long as possible, even in the absence of a sale. Finally, based on all of above: not sure I even believe the "never-used factory blemishes" are necessarily accurate, or that warrantees won't have an issue. WHAT A WASTE OF TIME!

We visited this store for the first time today and were very dissatisfied with the unprofessional…read morebehavior of one of the sales associates named Liz. We did end up making a purchase but wished we had asked to deal with another associate. Liz was very rude and short with us. She had a terrible attitude. She seemed annoyed while she was processing our order and argued with us regarding a delivery fee that was quoted to us by another associate whom we first spoke with. We will definitely do business with one of the other associates there if we go back! The other associate whom we were first speaking with is Adam. Adam was friendly, helpful and professional. He is a great asset to your store and is a role model for how associates should treat their customers! The young woman who took our payment was also very kind and professional. Kudos to her as well for doing such a great job. I didn't get her name unfortunately as I was flustered by Liz.

We bought a sectional sofa in January 2026 at the Westborough Ashley Furniture store and paid for…read moreit to be delivered into our home. The delivery service was horrible. The two men were unprofessional. They did not wrap or protect the furniture inside the truck or outside. One of the pieces was dropped in the truck when they were putting in on the lift. After they brought the 3 pieces into the house they left the cushions in a pile on the floor and did not assemble the sectional. When we put the sectional together we discovered a 4 inch tear on the sofa material and immediately called the store. The delivery people denied tearing the material and the store said that since the Westborough Ashley store uses a third party delivery service there is nothing the store could do to help us. You cannot reach anyone at the national level because these stores are franchises. You cannot get help at the Westborough store owner because they will not take responsibility for a hiring a cheap, unprofessional delivery company. And the delivery people are not kept accountable. DO NOT BUY FURNITURE AT THE WESTBOROUGH ASHLEY STORE.

Selection remarkable staff knowledgeable and helpful . Prices very negotiable. A pleasurable…read moreexperience overall

Hidden gem full of interesting things. Prices are reasonable on a lot of things here too. Gary is…read morevery friendly. I always find something interesting.