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    HomeSense - Northborough

    1.3 (6 reviews)
    Closed 7:00 am - 10:00 pm

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    Design Center West

    Design Center West

    4.5
    (15 reviews)
    3.7 mi
    $$

    Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

    Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

    Photos
    Master Bathroom
    Master Bathroom
    New kitchen
    New kitchen
    Affordable kitchen cabinets

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    Affordable kitchen cabinets
    Bernie & Phyl's Furniture

    Bernie & Phyl's Furniture

    2.0
    (95 reviews)
    1.6 mi
    $$

    The sales associate service was decent, pointed out the area where we the sofas were and explained…read morethe various signage and then left us alone to browse. On pickup the service was ok, they loaded it in my truck, but didn't offer to help tie it down. Lame. The reason I rated them just 2 stars starts here: I got my new sofa and love seat home expecting to have to put the legs in them as it said "Some Assembly Required" well the love seat already had the legs installed, great thanks! The sofa didn't. No biggie, I screwed them in and thought I was all set and ready to enjoy Christmas in our new house with our new living room set. Turns out, the love seat with the legs already screwed in was missing the throw pillows. We called the store right away and they said they'd check the warehouse and call us back. On Saturday we called again since they never called back Friday night. I was told the warehouse didn't have them and that they'd get back to me. Tuesday, day after Christmas, I called the corporate office and she says they didn't find them and they'd have to order from the manufacturer and it will be 2-4 weeks... She said they never called me back on Saturday because they were closed at the corporate office. No one in Westboro mentioned that, they led me to believe I'd be getting a call back that day. At the end of the day the furniture seems decent and it's not the end of the world that the order was incomplete or that it's going to take weeks to arrive. The issue is they came off as if my problem wasn't a huge deal to them and they'd get to it when they get to it. I don't expect to you work Christmas Day or even Christmas Eve for this, but be up front and mention that the office is closed and I should expect a call Tuesday.

    I'd give zero stars if I could. My elderly mother-in-law purchased a mattress set. We were very…read morespecific with the salesman that we would need removal of a king mattress, split adjustable box AND HEADBOARD, and were told "no problem - we'll take all that." First, the delivery folks did not want to put to coasters down to protect the floor. I has to convince them to do so, so they eventually did. Then, they would NOT take the headboard despite the "no problem" we got in the store. We even did them the courtesy of taking the old set apart for them before they came. I called customer service while they were there, who said they'd call back. We did not get a call until AFTER the truck left. She then said that the headboard would be $100 to remove - but the truck is gone, so, not their problem I guess. Now I have to arrange and pay extra to find someone to take a king-size headboard out of my house. We have purchased a lot of furniture and bedding from them (almost exclusively) previously over the years. We will not be doing so again. There are plenty if furniture stores that will gladly have our business.

    Photos
    Bernie & Phyl's Furniture
    Bernie & Phyl's Furniture
    Bernie & Phyl's Furniture

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    American Freight: Appliance, Furniture, Mattress

    American Freight: Appliance, Furniture, Mattress

    2.2
    (9 reviews)
    0.9 mi

    This company is a scam. I call to confirm that a item they listed is in stock and is in the…read morecondition listed as brand new. I explain I'm an hour away can they hold it. They tell me that i need to buy it ahead of timento guarantee the sale. I pay with my credit card. I get there and the unit is in really bad shape scratches dents missing parts no box. I tell them i cant believe you made me drive an hour wasted gas and another ride back an hour. they could care less. I call the corporate line and tell them the same. I ask for a supervisor and leave him a message. No response? The next day I see the same item listed as brand new in stock? WTF?

    For appliances: if you care what model of you are getting, or the price you're are paying, American…read moreFreight may not be all it seems. My experience is that this company systematically engages in egregious business practices, including loss-leader switch-and-bait advertising; and holding onto your $ as long as possible even in the absence of a sale (i.e. no sale due to lack of inventory) Details: They SEEM to have lower prices than retail. Yet they consistently advertise lower priced models, but never seem to have them in stock. Twice (2 weeks apart) I went in to buy either of 2 items I had been tracking online for a couple days. Both times, the good deals I was looking for were unavailable. Their online inventory is out of sync with their actual physical inventory ...confirmed by customer service as an issue they are "working on ". They CLAIM to move product so fast that they have trouble keeping their online inventory up-to-date. Yet every time I visit (weekday, weekend, afteroon, evening) there is only 1 or 2 customers in the store (including me). They get 1 new truckload of stuff once or twice a week according to them. So why can't they update their online inventory to be accurate? (hint: they just dont want to) Tried to order stuff 3 ways: a) Live visit: I have been in a few times to buy something that was advertised as in stock. Both times it had arrived days before (I call to see if a new truck has arrived) and both times was "sold today". The other one (each time I wanted either of 2 that were online) was an "online inventory error". The inventory had been online for 5 days, and continued to be online as in-stock when I came by. b) Online order: when ordering, I get a call back that the item I ordered is not in inventory. They offered to cancel the order, I said yes please cancel. Then the cancel the order BUT DONT REFUND THE PAYMENT! I had to call customer service the next day to get a refund. (The email from AF says "Please contact [local branch tel#] to request a refund." though customer service rep said branch reps cannot cancel an order or initiate a refund. Seems like they are trying to mislead & make refunds harder.) The sales rep recommended that I call to make sure they have whatever the website says they have. c) Telephone: Tried calling to see if online items were available, was told yes but this is just a different one with a different price. (Presumably because it is like new condition?) They cannot take an order over the phone, but I can order online and they will replace the machine (and price) with what they actuallly have in stock. (What?!?) I had to wrestle the product number out of the sales rep (after being put on hold 3 times and hung up on once). Turned out he was trying to sell me a front-load washer when I had ordered a top loader! Oh ya, their "ALL SALES FINAL" return policy says their machines are " not eligible for return, refund, or exchange ... exceot that items that are damaged or non-functional when delivered are eligible for REPAIR OR EXCHANGE when reported to the store AT THE TIME OF DELIVERY OR PICKIUP." So you better be prepared to run your washer before the delivery guys leave. This means in order to get an exchange for damaged goods, you have to pay for delivery and hookup even if you dont need it. -- and I bet that "exchange" is usually a step-up in price too. CONCLUSION: My opinion is this company engages in egregious business practices, including purposely inaccurate advertising and holding onto your $ as long as possible, even in the absence of a sale. Finally, based on all of above: not sure I even believe the "never-used factory blemishes" are necessarily accurate, or that warrantees won't have an issue. WHAT A WASTE OF TIME!

    Photos
    MA Tax Free Weekend 2022
    MA Tax Free Weekend 2022
    American Freight: Appliance, Furniture, Mattress
    American Freight: Appliance, Furniture, Mattress

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    Ashley Store

    Ashley Store

    3.2
    (22 reviews)
    1.5 mi

    We visited this store for the first time today and were very dissatisfied with the unprofessional…read morebehavior of one of the sales associates named Liz. We did end up making a purchase but wished we had asked to deal with another associate. Liz was very rude and short with us. She had a terrible attitude. She seemed annoyed while she was processing our order and argued with us regarding a delivery fee that was quoted to us by another associate whom we first spoke with. We will definitely do business with one of the other associates there if we go back! The other associate whom we were first speaking with is Adam. Adam was friendly, helpful and professional. He is a great asset to your store and is a role model for how associates should treat their customers! The young woman who took our payment was also very kind and professional. Kudos to her as well for doing such a great job. I didn't get her name unfortunately as I was flustered by Liz.

    We bought a sectional sofa in January 2026 at the Westborough Ashley Furniture store and paid for…read moreit to be delivered into our home. The delivery service was horrible. The two men were unprofessional. They did not wrap or protect the furniture inside the truck or outside. One of the pieces was dropped in the truck when they were putting in on the lift. After they brought the 3 pieces into the house they left the cushions in a pile on the floor and did not assemble the sectional. When we put the sectional together we discovered a 4 inch tear on the sofa material and immediately called the store. The delivery people denied tearing the material and the store said that since the Westborough Ashley store uses a third party delivery service there is nothing the store could do to help us. You cannot reach anyone at the national level because these stores are franchises. You cannot get help at the Westborough store owner because they will not take responsibility for a hiring a cheap, unprofessional delivery company. And the delivery people are not kept accountable. DO NOT BUY FURNITURE AT THE WESTBOROUGH ASHLEY STORE.

    Photos
    Ashley Store
    Ashley Store
    Ashley Store

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    BoConcept - Boston

    BoConcept - Boston

    4.3
    (6 reviews)
    30.3 mi

    BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

    Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel

    Photos
    BoConcept Living room/dining room featuring the Indivi sofa in Cream Leeds fabric 3020, Lugo coffee table, Adelaide lounge chair AND MORE!
    BoConcept Living room/dining room featuring the Indivi sofa in Cream Leeds fabric 3020, Lugo coffee table, Adelaide lounge chair AND MORE!
    Carmo sofa in  White Lazio fabric 3090 and Cream Leeds fabric 3020, and Lugo coffee table in Ash ceramic by BoConcept
    Carmo sofa in White Lazio fabric 3090 and Cream Leeds fabric 3020, and Lugo coffee table in Ash ceramic by BoConcept
    Paris console by BoConcept

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    Paris console by BoConcept

    HomeSense - Northborough - homedecor - Updated June 2026

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