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    Michaels

    3.0 (9 reviews)
    Open 10:00 am - 7:00 pm
    Updated 2 months ago

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    Taco
    Romelle B.

    Not every positive review comes from total satisfaction. I recently placed a custom photo order with Michael's in Northborough. Over the past five weeks, I struggled to rectify the order I placed. The manager, Brian, was more that attentive. Brian exercised every avenue and option to make the order right. Turned out it was a technology glitch that Brian could not fix. However, his willingness to work with me was above and beyond customer service. Brian called, texted, emailed all updates and progress. In the end, I ended up with a beautiful custom print 12" X 12"....just not the size I wanted, 16" X 20." Initially, I went into the store to pick up the online order I placed only to discover it wasn't what I ordered. Michael's associates Nina and Myrna spent over an hour trying to remedy the situation. No luck. Finally, I ended up working with Shawn and Brian. I was refunded the complete purchase price of both prints. The photos are absolutely beautiful. It is without hesitation that I recommend the management and staff at Michael's, Northborough Crossing. To this day, when I enter the store, Nina goes out of her way to say, "Hello" and inquire about the final outcome of my dilemma. I have always used Michael's for all of my stationary, crafting and custom framing needs. I encourage anyone to find better customer service than my recent experience with the attentive staff of Brian, Nina, Myrna and Shawn!

    I was in looking for leather acrylic paints for a project. This wasn't the brand I originally wanted, but it will do  I guess.

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    Photo of Brandon K.
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    9 years ago

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    16 days ago

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    10 years ago

    Hilarious liability hazard in the form of pallets and carts all over the embroidery section. Claustrophobic, unattended, and wobbly.

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    Endangered Hobbies

    Endangered Hobbies

    3.2(9 reviews)
    3.2 mi

    I'm sorry, but this is another hobby place where everyone acts like they don't give a crap if you…read morewalk in or not. Tried to shop there on a few occasions (I'm a big hobby spender, young lady/atypical hobbyist, don't look like it but I know my stuff, deep in it and need singles), and you step in and everyone has just more important things to do than help you. Feels rude and unwelcoming. Drove 30 mins with my partner looking for singles, and their whole case was covered in boxes of other cards so you could see nothing. Possibly some sort of tournament happening in the seating area but the store was open, we had money, we wanted to buy. I attempted to move them so I could see and hopefully buy, and after I moved the last of like 5 cases so I could see (we've been at the store for like 15 mins) what I'd assume is an employee approached me. "You are going to break the glass, so I'LL MOVE THEM FOR YOU." And he finally removes the last box (had no idea that me gently stacking cardboard boxes would potentially damage plexiglass, but whatever, no one helped us for like 15 mins. Like what?). So I peaced without purchasing any of the things I noticed I wanted after I could see their inventory. Super rude and unhelpful, seriously cost you my business. My partner bought a few packs of a set we were having trouble getting, not out of patronage, but feeling like it was a wasted trip if not. We won't be coming back. Awful taste in our mouths, be welcoming if you're a hobby shop, or at least pretend helping us is important to your business. Urging fellow hobbyists to hit up That's E or the one in Shrewsbury on Boston Turnpike over this crap. There's a reason they still have the in-demand sets...

    Great hobbyist store for card collectors and Funko pop. Lots of tables for card tournaments and…read moregames - saw people playing Pokemon and other card games. Great addition to the mall. Decent selection of MTG cards; unfortunately only those that are playable in tournaments. Would be a classic to see some alphas.

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    Endangered Hobbies
    Endangered Hobbies
    Endangered Hobbies

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    North East Trains

    North East Trains

    4.6(11 reviews)
    41.4 mi

    These days, there aren't many model railroad shops around, but North East Trains is still here and…read morestill selling trains! The store's got a lot of O scale (Lionel) trains and it's clearly the primary focus of the store, but there's also a couple aisles of HO scale and a couple displays of N scale. Look hard and maybe you can find some S or G scale. The back room also has a selection of scenery materials and model kits. With the overwhelming amount of merchandise, items are overflowing into the aisles. It can be hard to find things if you're looking for anything specific. If you're looking for the latest HO releases from Rapido, Atlas, or Athearn, this isn't the place. ...but if you want to get some inexpensive freight cars and track for your favorite kid (or yourself), you're bound to find something here. The staff has obviously been in the hobby for quite some time and should be able to answer your questions.

    What a great store! I was in town visiting a train layout nearby and stopped in here. They have a…read moregood selection of new stock (mostly O gauge, but some N, HO and G scale too) and a tremendous variety of used trains in all the popular gauges. In the back they have scratchbuilding supplies, books, and paint. I found some stuff here (O gauge vinyl roadbed) that hasn't been made in years. In talking with the staff, they purchase collections of stuff so they don't always know what they will have. It is like walking into a used train show, and the prices are very fair. The staff are also extremely friendly and knowledgeable. I only wish I lived closer than 3 hours away!

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    North East Trains - Here we are building a model of the Titanic together that we bought at North East Trains.

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    Here we are building a model of the Titanic together that we bought at North East Trains.

    Michaels - artsandcrafts - Updated August 2026

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