When no one else was willing to tow my vehicle to my house (and I called everyone), I was met with…read morethe response since it had a body kit on it ( me just being honest) "We don't do those type of cars". Might I add I stated to those I called if you were to come look then maybe it wouldn't be as bad as it seems. NO ONE gave me their time or consideration and I had 48 hrs to move the car that gave the presentation of it being abandoned, but that was not the case at all. If it wasn't for Renegade Wrecker Service hearing me out and coming to verify the situation, then my vehicle would have been impounded while I was trying to do the right thing. Ryan and his wife were the upmost professionals and not only did they get my car home safely, they were some of the most friendliest people I've came across. Renegade Wrecker Service earned a customer for life with me and I'm very thankful for them going above and beyond to help me and I'm sure many others as well! You guys are the best!!!! VH U.S Army Civilian/ Disabled Veteran

Mike was awesome. He came out at 9:00 pm and bailed me out quickly. Highly recommend!read more

DO NOT USE THIS COMPANY!! Called for a repair at 10:00 am. Gave an estimate of 90 minutes, then…read more60 minutes, then 40 minutes every hour thereafter. Called at 4 and he said he could "cancel the order." Said he would be there however long it took for him to come from Manhattan to Junction City. NEVER DID SHOW UP, NEVER CALLED, NEVER APOLOGIZED! Worse company EVER! Doesn't care about customer service!! DOESN'T CARE IF HE HAS REPEAT CUSTOMERS OR CUSTOMERS AT ALL!! Their contracts should be canceled!

I was coming back to Manhattan and my car read that I still had gas but I apparently did not haha…read more I was stuck on the side of the road and they happened to be driving by and pulled over and helped me out! Daniel was super nice and I will definitely be using them if I am ever stuck on the side of the road again!

10/10 to Jeffrey!!! On a HOT June afternoon/evening we were…read morestranded with our motorhome by Belleville. Jeffrey gave us prompt service as soon as he returned from another call. He delivered us and our motorhome to a mechanic in Belleville, and even was willing to back it into the bay. Choose Jeffrey any day you are in need of a a tow. Very efficient and personal along with great service!

My daughter and I got stuck in the mud traveling through the area on a Sunday afternoon. The phone…read morewas answered immediately and the situation assessed promptly. They went above and beyond by finding us after we dropped a pin to the company cell phone since we didn't know where we were exactly. Tim arrived quickly and even helped us find the tow eye hook for our car. They made a scary situation much better! Thanks guys!

Had a blow out on I-70 near Abilene Ks. Put on my spare and…read moredrove it to M&M tire. My spare was a smaller diameter than my lifted GX470 by 1". It's an AWD so I purchased the same size tire and they put it on my wheel. Just paid for the new tire plus tax that's all. Got me back on the road to Kansas City in no time. Can't thank them enough. 5 stars

The staff here were super friendly with my kids car and needs. They helped select affordable tires…read moreand do an oil change at very affordable rates. The time to do the service was equally great. They are great contributors to the community and therefore a must for your car needs.

Scott helped us get the keys out of our car in about 2 minutes! Real nice guy and very quick. Thank…read moreyou!

The was amazing and thanks. An thanks for the help gettin into my vehicle..... and yes, I will use…read morethe service again

One star for quick response. But no more. They sent out an inexperienced service tech to unlock an…read moreold vehicle. He could not figure out how to unlock the vehicle, and ended up using our personal tools and our physical aid to figure it out. Let me repeat...OUR PHYSICAL BEINGS HAD TO HELP HIM UNLOCK OUR CAR USING OUR PRY BAR AND OUR TOOLS. HE DID NOT COME WITH SUFFICIENT TOOLS. This isn't the problem. He left, and didn't charge us but didn't tell us how the billing system worked either. So, after careful debate, we called the shop. We didnt want to pay out of pocket full price for doing half the work to unlock the vehicle, using our tools, our aid, etc. The service itself took over a half an hour for him to figure it out. So we called the shop and explained and the woman on the phone was quiet. She asked if he charged us, we said no. And she said then it would need to be addressed with the driver. Let me remind you, we did not know prior to this that that was the case. This is still not the issue. The issue was the extremely unprofessional text that the driver text us with. He included that he "did some things he shouldn't have in order to help us", and "should have walked away when he first couldnt open the door". Along with some other things that should never be received from a professional to a client.

Brad at Gross Towing Service went above and beyond helping us when we found ourselves broken down…read morehalfway through our road trip across the United States, just outside of Junction City. Brad was dispatched by AAA and arrived a mere 10 minutes after the call was placed. He considered which mechanic in town would be the best fit for our situation and towed us comfortably there. He was a delightful person to get to know, I would highly recommend him and Gross Towing. Thanks Brad!!

Charlie replaced the fuel pump in My Navigator. From…read morediagnostic to completion, great experience. Besides, he and the team are great people. Highly recommend them!

Maria and her team have always taken great care of me and my vehicles. They are local and experts…read moreat what they do. Go here if you want great service at an affordable price. Don't go here if you trying to get work for free, they are a small local place with enough people trying to rip them off on jobs.

It seems like many of the positive reviews for this place may be from people who simply let their…read moreinsurance handle everything and did not have to deal with the communication process directly. Based on my experience, I would strongly recommend doing more research on other review sites before trusting the overall rating. Their rating on Yelp is much lower, around 1.8 stars, which makes the higher rating elsewhere feel misleading. I contacted them multiple times trying to get an estimated price and understand the process. I was told to send my VIN to a phone number, which I did. I also sent pictures of the damage and videos so they could see the condition of the vehicle. After sending everything they asked for, I never received a proper response. I had to call again, and the next person who answered seemed confused and had no idea what I was talking about. It felt like my situation was brushed off, and there was little to no communication between the staff. I originally called on Thursday and Friday, but because of their attitude and poor communication, I decided to check with a different body shop first. That is why I waited until Wednesday before moving forward. In the end, I still decided to go with them, which turned out to be a terrible decision. Eventually, I was told to tow the vehicle in, so I did. Even after that, I still had to keep calling to figure out what was going on because they were not clearly communicating with me. Throughout the process, I felt like I was being spoken to in a condescending and disrespectful tone, as if I did not understand anything about the situation. I was especially patient with Chris, but the way the situation was handled was very frustrating. He made it seem like the car not starting was a major issue, when the only reason it would not start was because the battery was dead. A dead battery can usually be handled by jumping the car or using temporary power to scan the codes with a code reader, especially for basic inspection purposes. What bothered me even more is that it did not seem like they went through the proper process to inspect the car before giving me an estimate. Chris stated that he did not start the car or check the codes, yet the estimate and comments were being made as if they had fully evaluated the vehicle. In my opinion, that feels like a rushed and careless way to handle the situation. If you are going to give an estimate, especially after I sent the VIN, photos, videos, and paid to tow the vehicle in, then the vehicle should actually be checked properly instead of making assumptions or giving a half-done estimate. What made the experience even worse was that I was the customer who had every reason to be frustrated, but somehow Chris was the one acting frustrated with me. Instead of being understanding or professional, Chris acted annoyed and impatient, as if I was the inconvenience. Later, while I was still trying to get an estimated price, Chris became angry and complained that the car did not start because of the dead battery and had "too many custom parts." That was not accurate. The vehicle is almost all factory parts, other than the bumper and fog lights. At that point, he decided the vehicle was too much for them to handle. I had to then tow the vehicle to a different body shop to get it checked out, and the other shop told me the damages were extremely minor. That made this experience feel even worse because this shop made the situation seem much more complicated/expensive than it actually was. Because of this, I wasted over $85 getting the car towed there, only to deal with condescending attitudes and unprofessional behavior. Losing patience with a customer multiple times is not acceptable, especially from someone working at the front and representing the business. During the entire process, I kept trying to communicate and ask what they needed and what I should do, but the tone I received made it clear that my calls were being treated as an annoyance. In my opinion, this was extremely unprofessional, rude, and made me feel uncomfortable.

They were rude. Kept laughing and made fun of me. Terrible service. Wasted my time. Don't ever come…read morehere.