It seems like many of the positive reviews for this place may be from people who simply let their…read moreinsurance handle everything and did not have to deal with the communication process directly. Based on my experience, I would strongly recommend doing more research on other review sites before trusting the overall rating. Their rating on Yelp is much lower, around 1.8 stars, which makes the higher rating elsewhere feel misleading. I contacted them multiple times trying to get an estimated price and understand the process. I was told to send my VIN to a phone number, which I did. I also sent pictures of the damage and videos so they could see the condition of the vehicle. After sending everything they asked for, I never received a proper response. I had to call again, and the next person who answered seemed confused and had no idea what I was talking about. It felt like my situation was brushed off, and there was little to no communication between the staff. I originally called on Thursday and Friday, but because of their attitude and poor communication, I decided to check with a different body shop first. That is why I waited until Wednesday before moving forward. In the end, I still decided to go with them, which turned out to be a terrible decision. Eventually, I was told to tow the vehicle in, so I did. Even after that, I still had to keep calling to figure out what was going on because they were not clearly communicating with me. Throughout the process, I felt like I was being spoken to in a condescending and disrespectful tone, as if I did not understand anything about the situation. I was especially patient with Chris, but the way the situation was handled was very frustrating. He made it seem like the car not starting was a major issue, when the only reason it would not start was because the battery was dead. A dead battery can usually be handled by jumping the car or using temporary power to scan the codes with a code reader, especially for basic inspection purposes. What bothered me even more is that it did not seem like they went through the proper process to inspect the car before giving me an estimate. Chris stated that he did not start the car or check the codes, yet the estimate and comments were being made as if they had fully evaluated the vehicle. In my opinion, that feels like a rushed and careless way to handle the situation. If you are going to give an estimate, especially after I sent the VIN, photos, videos, and paid to tow the vehicle in, then the vehicle should actually be checked properly instead of making assumptions or giving a half-done estimate. What made the experience even worse was that I was the customer who had every reason to be frustrated, but somehow Chris was the one acting frustrated with me. Instead of being understanding or professional, Chris acted annoyed and impatient, as if I was the inconvenience. Later, while I was still trying to get an estimated price, Chris became angry and complained that the car did not start because of the dead battery and had "too many custom parts." That was not accurate. The vehicle is almost all factory parts, other than the bumper and fog lights. At that point, he decided the vehicle was too much for them to handle. I had to then tow the vehicle to a different body shop to get it checked out, and the other shop told me the damages were extremely minor. That made this experience feel even worse because this shop made the situation seem much more complicated/expensive than it actually was. Because of this, I wasted over $85 getting the car towed there, only to deal with condescending attitudes and unprofessional behavior. Losing patience with a customer multiple times is not acceptable, especially from someone working at the front and representing the business. During the entire process, I kept trying to communicate and ask what they needed and what I should do, but the tone I received made it clear that my calls were being treated as an annoyance. In my opinion, this was extremely unprofessional, rude, and made me feel uncomfortable.

They were rude. Kept laughing and made fun of me. Terrible service. Wasted my time. Don't ever come…read morehere.

The most dependable place in town. Staff goes the extra mile to make things as affordable as…read morepossible. They fixed the bearings on our truck and we can't recommend them enough. Wouldn't take our vehicles anywhere else.

If I could give this place a 0 out of 5 stars I would. Took my truck in for a lifter issue and they…read moreDROVE IT 14MILES and threw a crankshaft bearing on my truck. Before I took it to this scumbag, I scanned the check engine light and got the codes myself knowing some of my issue, left it there with a check engine light and a cylinder imbalance code. P1174/1175. Upon picking up the truck, ALL the codes were cleared with not even a check engine light. He told me it now needed a new engine. Some of the worst service and shadiest f****** place I have ever been too. Little WANNA BE Italian man just wants to take your money. DO NOT GO HERE, GO ANYWHERE ELSE!!

I went in to get a quote for a dent being popped out. The first body shop I went to quoted me for…read more11 hours of service. When I got there they looked at it and were able to fix it on the spot with less than five minutes of work. Great company!

Brandon is a one man shop who carries the tools of his trade in his itinerant truck traversing the…read moreCS universe. He can quickly assess a situation and address what needs are there and get to the task expeditiously. He's able to respond quickly with the use of his mobile (ie a "mobile of mobile" tool) and keeps communication prompt and timely. Prices are very reasonable and despite the parsecs of distance creates huge convenience for his clients. I've already recommended him to others due to his ability to create time and space for those who can't get away from their various endeavors. The only minor issue is sometimes his card reader is on the blink, and he doesn't take Venmo so it's cashapp or cash or some other payment in lithium dicrystals that might be needed. (YMMV on the latter though. )

Took my car here due to a bad wheel bearing and wish I would not have, from the ABS/wheel speed…read moresensor being damaged and the bearing needing to be replaced again it's been a constant headache since getting the car back. When I asked about the sensor, I was told they would order the part and call me when it was in. After that, they quit answering and returning my calls. Money, time, and patience wasted. This was disappointing to say the least because the owner seemed to be a good person.

The employees at A &M are amazing. They directed us in to their shop when our car over heated and…read morewere super responsive when we arrived. Identified my issue and fixed my car that day. Very reasonable and friendly. I could not recommend them more highly.

Amazing service. Professional, courteous, & personal service with a smile. Top notch all the way…read morearound.

I work in bodyshop in ark city Kansas, anytime we have questions on a lift on a truck or what's…read morebest options to go. We call film at 11. Kevin, Jake and myself have no complaints.

My trailer broke down near this business, and unfortunately my experience was very disappointing…read more I was charged approximately $2,000 just for them to bring their equipment out roughly 12 miles, and the invoice listed 21 miles. The repair also took nearly three times longer than the timeframe I was originally given. I was billed for 10 hours of labor, even though the work performed should not have taken that long. If I had access to my tools (which were buried in the trailer), I estimate I could have completed the repair in about five hours myself. Additionally, I was billed for labor related to items that were damaged during the repair process. I had purchased several parts and specifically requested that they be replaced on both sides. Not all parts were replaced as requested, and the unused parts were not returned to me. I picked the trailer up at 10:00 PM, and due to the late hour it was difficult to fully inspect the work at that time. In total, I was charged close to $4,000 for a tire, rim, and hub replacement. Based on the scope of work, I believe the cost was excessive for what was completed. I would not recommend this business based on my experience.

Jerry did a super job of getting our car to a local mechanic after breaking down on the interstate…read more His service was competent and polite and reasonably priced. Thanks!

Lewis quoted me a price and date. He came through on both. He's fair and provided good customer…read moreservice. Will definitely call on him again.

Took my car in to get an inspection to figure out what was leaking. Lewis was unable to fix the…read moreleak, but he referred me to several great mechanics in town.