We have been a customer for several years, mostly happy, even when the quality and personality of the field technicians vary. But today we met the young man this firm should either clone by the hundreds for field work or install in their training program to teach technicians how to professionally and pleasantly make the customer joyful. Intelligent, pleasant, responsive, polite....I could go on, but let me just say if all your personnel were this well trained, indoctrinated, and raised to be a delightful young man you would be a truly extraordinary service company. Thank you for sending Brynale Dean to our home R. Daniels, Sugar Land, TX read more

We'd read reviews regarding the difficulties cancelling a contract, asked about them, and were told we'd be "free to cancel" with 30 days prior notice before the next treatment; this wording was used to give us false confidence that the company would do right by us. We were wrong, then charged for the entire quarter within 24 hours of cancellation-- without warning-- simply sent an emailed invoice when our account had already been drafted (and without a call we'd been awaiting, having been told someone would reach out regarding our concerns). Never will we ever use these services again, and I suggest you strongly reconsider if not absolutely certain you want locked in for a year here. read more

Pushy, deceptive sales tactics. Salesman ignored repeated refusals (caught on Ring camera), pressured my husband into signing on an iPad, never provided a contract, then charged us for services we explicitly said we did not need. Cancellation window is only 3 days -- yet they don't give you the contract to cancel in time. Absolutely unethical. Avoid this company. read more

Yes! I highly recommend Peake BMW for their inventory, professionalism, knowledge, personal touch, customer-satisfying outreach, non-overbearing, patience and loyalty. I love Peake BMW read more

First of all I would like to congratulate Jason on his new promotion as manager. You are the defense in HomeTeam. Your depth of knowledge, consciousness, and dedication to customer service was extemporary. secondly, I would like to welcome Austin ( my new eagle eye pest control service representative.) He immediately spotted new ant tunnels. Now Jason was short in statue, but left a huge footprint. congratulations to you both. read more

The technician Virginia Marin is a reason to use this company! She does a thorough job and explains what she is doing and why. She is assigned customers, so there is an ongoing relationship (great company strategy!) and provides her contact information for any follow-up that might be needed between quarterly services. Love her, which makes me love Home Team and makes Home Team a great value! read more

Chris did an excellent job. He was timely and personable. Thank you Chris for a great job. read more

Very bad attitudes and bad service. The person who came to do the spry doesn't understand much of what we say he also doesn't care. The customer service is also bad. Most importantly we still keep seeing all kinds of bugs and pests around the house, especially in our backyard! read more

I'll just say that maybe the spiders and crickets and other rodents (no roaches) have gotten immune to whatever it is they use. ESPECIALLY THE SPIDERS! Seems to have gotten worse since their last visit. To sum it up, the first initial visit is the ONLY time there wasn't any rodent action. I am currently looking for an alternative. read more

Preston Ray (who is normally in Fort Worth area) came out to service our house this morning. He was very courteous, very professional and extremely thorough. He did an amazing job and l wish he worked regularly in New Braunfels. He deserves a raise, lol. read more

This is my initial service and the tech totally disrespected my home. I am furious! This guy entered my home with his work boots on and no shoe covers, struggled to open the attic and at one point I had to tell him, "If you keep pushing in the door like that you're going to break it!", then he sprayed a chemical in the garage and also sprayed it on my new car. After walking all through the yard and treating the outside, he comes back in to treat the last bathroom with his shoes on, and mind you the sprinklers have ran this morning and I have to stop him and tell him to take his shoes off because he has to walk on carpet to get to the bathroom. I ask about the chemical that he sprayed in the garage and tell him that he sprayed it all over my car. His response, "It should be fine! If you have any problems with your paint just call in." I NEVER want this guy at my house again!!!! read more

Stafford, Tx - Something has changed with this company. Do not use them! They cannot get into by back and side yards with the gate locked but they charged my credit card. I was tired of calling and complaining and I cancelled the service. They came out anyway. They can't put the spray in the line and they charged me full price and will not give me a refund. I had little tiny bugs inside for months. They would never have the materials to treat them. I got service with a different company and the bugs were gone the same day! read more

Home Pest Defense in Stanford has been servicing our home for years. It is so easy. They let me know when they are coming out, text me when they are here and let me know what treatments/actions were done. My technician, Ethan, is outstanding! He asked me for any concerns I might have, and then let me know everything he did and how my concerns were addressed. They are polite and professional and the most accommodating pest control company. The price is very fair. Ethan, thank you for doing such a great job! read more

BEWARE SAVE YOUR MONEY FIND A MIRE RELIABLE DEPENDABLE SERVICE PRODUCTS ARE BEYOND CHEAP Bought the plan and paid for a whole year when I signed up. I constantly called to be re-serviced . The serviceman never sprayed inside my home. When I finally connected with the sells representative she stated, I would not be charged for this visit. They realized the exterminator didn't come inside the home to finish's the job. After the serviceman returned and finished exterminating my home, two days later I received a bill for $145. When I called Home Team pest defense, the support service stated to forget the bill. I would not be charged. A few weeks after I started getting calls throughout the day telling me the bill was due. I built my home in 2004 and always tried to support this company's business. Beyond the negativity many have expressed about their work. They will NEVER receive another dollar from me or my time. They deserve 1/2 star read more

I've had the same issue year over year with ants. They don't show up to appointments or when they do show up they sit in the car. The don't service the port for the whole home defense. read more

Great team! Very helpful and communicative. A million steps us from Terminix. The technician that arrived to my home was on time, professional, neat, appeared clean, and was very knowledgeable. He answered all my questions and spoke to both my partner and I about our questions and everything he was doing. I'm excited to say we have had little to no issues with pest (e.g., few spiders here and there) post-visit. Excited to continue working with this company! read more

They are liars because they told me I could pay for year an then they say we can call for touch ups and throughout the year if we see anything. I call them for a touch up at the end of my contract year and they trying to charge me because they said it yearly but quarterly and once they do their quarterly time they choose not from the time you make it the payment. They are lairs read more

Great service and made it work with mu schedule. Dana was also A1 from jump.

Rude customer service and management team. I had to make 5 separate appointments in 6 weeks for ant infestations in the kitchen and bedrooms. The final straw was a No call no show of a scheduled appointment. I had to go out and purchase my own products to treat the ants after they no showed my appointment. All I got was a lousy $30 for the no show despite spending over $100 for their services and $70 for my own products. This company isn't worth the hassle, there is plenty of other competition. When the "$30 refund check" arrived in the mail it was only for $25. read more

Terrible customer service. We leave messages on their voicemail but they are never returned. We have to call repeatedly to get scheduled for service. Roaches and spiders are still seen inside the house after their quarterly treatment. We also bought termite warranty through this company and had to schedule the annual termite inspection 3 times before someone showed up. Very frustrating to deal with this company. Their TAEXX system is ineffective. read more

HomeTeam's internal insecticide system was a feature of our new home that went from dirt lot to finished four-bedroom in 2013. Though it's apparent that others have been disappointed by HomeTeam's performance and I respect that, I have to say we've had positive experience. Our technician the entire time, Hugo, is "Johnny on the spot," friendly/chill/courteous and effective. We've had three instances of different types of insects showing up inside. Nothing too gnarly but still must be gone! Each time, HomeTeam/Hugo came out ASAP (A few months ago within the hour! Happily, he must have been nearby. Hugo investigated and found that they were red ants and how they were entering the house -- a mound hidden by grass that I didn't see next to the foundation). Like the Toyota Tacoma work truck he uses, he gets the job done and has been utterly reliable. We love having that peace of mind and not having uninvited house guests -- at least for long! read more

HomeTeam is the best when it comes to pests. :) We have used HomeTeam since moving into our home a few years ago, and I would recommend them to ANYBODY in Houston looking for a reliable, fast, and trustworthy pest control team. A representative calls you to tell you that someone is coming out at least 4-5 days in advance, so I never worry about missing a treatment, and if you need to reschedule, they are happy to accommodate. The techs are always on-time and friendly (Brandon is the BEST!!), and do a thorough job spraying around our house even when it is 137 degrees outside. Of the few times we have had to call them on the weekend to schedule someone to come out for a specific pest issue, they were able to take care of it within 2-3 days, and made sure to continue to follow up on that particular concern to make sure the issue was resolved. Best pest control company in Houston! Cheers! read more

I miss Chuck. We used this service for many years. The Stafford office and staff is awful. I have received multiple phone calls over the past year each time a payment is due. We have requested each time we receive these calls to put us on auto pay. The last person I spoke with seemed to have made the adjustment but I guess I'll see next time. The service people are not reliable. I was called and told my service would be on a specific date. The technician never showed. No phone call, no rescheduling, no communication whatsoever. I had to call and set up a new appointment. When the technician was here, he broke the door on my TAEXX system and did not let me know. I found the door on the grass. I have spoken to customer service to have a manager call me. They told me that they would send Melissa an email and have her call. As of today, I have not received any communication from that office as well as my TAEXX door is still broken. read more

I do not know what happened to management but it's really getting bad. Maybe they do not care about image. I have to admit the tech is the only one who picks up the phone and talks, otherwise the clerks are a complete waste of time and " management" does not return calls. All I want is the answer to a technical question and to be given plenty of time before they show up!! Update: the scheduling is still Not perfect but the technician is excellent. I call Him And stuff is done. read more

Let's be clear, I did not have an ant problem until I signed up with Home Team Pest defense! Less than 3 weeks within initial service I have a house full of ants! We only eat in kitchen area but they are crawling into beds! I called to get someone to come out and was told it would take 5 days! Really! No such thing as customer service anymore. And the area on the side of my house with the Taexx system was not cleaned! Beware of salesman making false promises... read more

bsolutely terrible company, system was built into my home by builder, $147.00 for first treatment, still have bugs and spiders, no follow up call or check in after service. the tech forgot to charge me they call me a month later to charge my CC, after i told the rep about the issues I had and i would not be using service again, not even a sorry or anything ZERO STARS read more

I absolutely love my service with Home Team Pest Defense!!! The schedulers and technicians are always nice, friendly and helpful. The technicians are also always clean and professional when servicing my home. Thank you all so much for the AMAZING service..... and a special thanks to Sam, our current Pest Defense Tech, for providing great service and taking care of our home. read more

Generally we like our technician. However, the office staff promised to schedule service and I waited all day for their arrival, but they never showed, meantime we are getting overridden by ants inside our house with their Taexx system installed in our home and being serviced just 2 weeks ago. Bad service...bad bad administrative service. read more

Dealt with the manager, Mike. Very professional and on time. Have not had any bug issues since the treatment. Definitely recommend their services. read more

Had been a customer since I purchased my home, almost 7 years. I lost my job and fell behind with payments. Was missing only one and they cancelled my service. Now that I'm working again I called the company to re-establish service. Wanted a year's payment up front. Loyalty and long -term relationships mean nothing to them. read more

We have been utilizing HTPD for nearly 7 years. Throughout that time we've had the same specialist - Mr Jafar. He is super professional, very friendly, and does a great job of handling all of our pest control needs. I recommend Mr Jafar and HTPD without reservation read more

I had a scheduled appointment today and no one showed up, it was for an annual termite warranty, I called a was told he had to leave and couldn't finish his round Ok I get an emergency but call the customers, I took the afternoon off, next time I will cancel, the customer service is getting worst all the time. read more

Horrible service! We contacted them several times to come out and spray, ensured that we communicated our concerns. They missed several appointments and didn't resolve the issues when they showed up. We contacted them to complain and cancel then they wanted to follow up. They only care about the charges but don't want to deliver services. We will be using another pest control service. read more

Extremely happy with HomeTeam. Alec, The technician, did a great job of explaining the process and what to expect. He set a follow up for the next week to check on the ants that we had been seeing. We have not seen an ant in the home since the treatment. read more

Great service, consistent, very friendly and informative staff. I would definitely recommend them and when I moved from Houston to Missouri City, it was a quick, painless transfer and they have continued in a set-it-and-forget-it way! Will continue using them for a long time. read more

I have no complaints with the services. I, also like the fact that each time I need services in between my normal services I have the same technician. My technician name is Matthew and he is awesome, prompt, and professional. read more

I moved into my home in 2007. Shortly there afterwards Home Team Pest Defense began providing service. Several technicians have come and gone, all were wonderful. But I must say Walter is special. Upon arriving for each visit he greets you with a friendly smile. His disposition is so pleasant. Always take time out to explain the work to be performed and before departing provides an outbrief. It is such a pleasure to have him as my service technician. Outstanding service with a smile!!!!!!!!! read more

Friendly, reliable, hard-working field rep. The system has kept bugs out of our house for 12 yrs

Hugo does a thorough job and is likeable, professional and timely. Much appreciated. We've never had a problem with insects in or around the house. He always makes sure I know he's there and gets right to work. I especially appreciate the fact that he takes an extension brush and brushes the ceiling on my patio, the eaves around the roofline and all around the brick to the entrance of my home. No pesky old spider webs hanging about or wasp nests. I intend to keep this service and not try to do it myself - I know I wouldn't do half as good a job, lol. Plus, for what I'd have to buy in chemicals and my own personal manpower I find the service a good value. Keep up the good work Hugo! read more

HomeTeam has been servicing my house since May 2013 and I couldn't be more pleased. We've had the same service technician Al, the whole time and he is just fantastic. I love their automated billing and scheduling too, which means I never have to think about my service, they do it all for me. We love these guys - their are the best! read more