Due to confusion on my part.I was not home to receive the young man Cory.But He took the initiative to do my front yard as my dogs were in the back.I was thankful. especially since I was able to set out in my yard and not be bothered by fleas.I even let my cat run around in the grass and she only had two fleas on her When I checked her before going back inside and that was about a hour later. That just shows how thorough Cory was Sincerely Mrs Campbell. read more

Title: Beware of the "Auto-Renewal" Trap - Charged for a Service I Tried to Cancel Rating: 1/5 Stars I have been a customer of Brooks Pest Solutions for over a year. As I was coming to the end of my 12-month contract (paying ~$36/month for quarterly services), I knew I wanted to terminate my service. On June 9th, I called to inform them of my intent to cancel. The associate confirmed I had one final spraying scheduled to complete the contract. I agreed to keep that appointment (scheduled for the 12th) and then terminate. The associate recommended I wait a bit after the service to ensure there were no issues before calling back to finalize the cancellation. She did not give me a specific timeline for this. Then, on June 12th, the technician canceled my appointment via text at the last minute. They rescheduled for June 16th, and the service was finally performed. I waited just under two weeks to make sure there were no problems. However, when I called back near the end of the month, I saw that a charge had been applied to my account on June 28th. I was shocked because I had specifically called to cancel weeks prior. Today, I spoke with "Brayden" in the accounting department. I explained the situation and asked for a refund and termination. He refused, citing a clause in the agreement that states I will continue to be billed until I speak to their accounting department--even though I was instructed to wait by the previous associate. He refused to refund my money. The "solution" he offered was to put the charge toward a future credit for September, or I could pay an additional $70+ to get service earlier. Essentially: I paid for a service I don't want, cannot get a refund, and will not receive another treatment unless I pay more money. I am extremely dissatisfied with the lack of transparency, the miscommunication, and the "gotcha" policy regarding cancellation. It feels less like a service agreement and more like a trap to continue billing customers who are trying to leave. Advice to others: Be incredibly careful when you call to cancel. Do not accept "wait and see" advice; get a clear timeline and confirmation in writing, or you will be billed indefinitely. read more

Fair pricing, great guarantee and friendly tech!! Matched up with clear appointment and arrival time communication makes this a winning company. read more

Thieves! Signed me up for a monthly, year long contract when I thought it was bi-monthly. Their own recording verifies it. Now they bill my card month after month! I've called and and explained, but all they wanted to do was argue! I'm sorry I ever used them. read more

Terrible experience with this company, they will say their coming out to spray and never come out, watch them closely ! And also be mindful about how long their term is and what you're signing up for. read more

Brooks pest solutions was great professional honest I highly recommend them their customer service is top notch the technician did a wonderful job read more

no lo recomiendo para nada a esta empresa! el vendedor no dice claro los términos del contrato y cuando llamas a cancelar te quieren cobrar $250. el fumigador vino y no fumigo completo como ofrecen al vender el servicio. tengan mucho cuidado y lean bien el contrato I don't recommend this company at all! The seller does not say clearly the terms of the contract and when you call to cancel they want to charge you $250. the fumigator came and did not fumigate complete as they offer when selling the service. be very careful and read the contract well read more

Eben and Corey were awesome. Very personable very informative. Would definitely recommend. This was my 1st day of service. Brooks pest control was open and upfront with cost. Based on the service i asked for i am pleased...look forward to continue working with them! ​ read more

Be very careful before signing up with Brooks Pest Solutions. In my experience, I felt like the terms of the agreement were not explained clearly enough. What I thought was a simple pest control service turned out to be a 24-month contract with recurring monthly charges. Make sure you read every page and understand exactly how long the agreement lasts, what the cancellation terms are, and what fees may apply before signing anything. I felt pressured into signing and was disappointed to learn how long the commitment was afterward. I recommend that anyone considering this company ask for all contract details in writing and review them carefully before agreeing to service. read more

This was my first service! I'll let you know more later after I see the results. My service man was very Polite and did some extra things that I asked for so I would recommend him! read more

We had fleas in our home and called on a Saturday for our very first treatment. They came same day and treated the interior and exterior and also took care to make sure they didn't put granules in the back for our chickens. Quintelro was very helpful in explaining the process and what we needed to do after returning home after the treatment. They are now coming monthly, which I didn't love, but also we spent way more than $60 in the process of getting rid of the fleas (laundry, cleaning, etc), that it's nice to have peace of mind going forward. read more

My tech was Dandre, he was very professional and knowledgeable of the questions I asked. His attention to details was great also he was understanding about my pets and the areas they Rome. read more

Technician Vernon was very professional and polite. He did his job very thoroughly and explained in detail what was he doing. I appreciated that he was particularly careful about my small dogs, spraying his chemicals and setting up the traps in areas that would not be dangerous to my pets. Overall he provided me with a great experience. He was respectful of my home and of me. read more

Brooks treated my unit 3 times in April 2026. I still have tons of bugs. The second time they were scheduled to spray - they never showed up. I have loud door bell & 2 dogs. Office said they must have treated the wrong unit? The third time they finally arrived the tech had me unplug my oxygen unit, put it in the closet and leave for 30 mins for spray to dry. So Brooks put my health in damager during the first treatment. I will attempt to cancel my contract and will update you. Brooks is NOT worth the hassle and treatment is not strong enough to kill common bugs! read more

Juan, my technician walked the yard with me, and I discussed my garden and chicken coop. He explained how he would apply and even asked how I wanted my receipt, handed to me or left on my door. Excellent experience for someone averse to sprays. read more

The worth pest and mosquito services. When you sign up, you will be covered by them for 2 years even if you are not satisfied with their services. Overall, they will take your money for the worst services ever. They are nice when you sigh up after that they will be so unprofessional when you make a complain. I'm filling a scam report through my credit card, hoping that they will refund all the unauthorized charges. read more

I have used other services prior to Brooks. I was not satisfied until I engaged Brooks. They are intelligent, hard working, and easy to communicate with; they provide a terrific service -- we have no ants and no mosquitoes. We are happy & grateful. Their representatives are outstanding impressive young people. read more

Very professional & customer friendly, Tory explained everything the was doing or going to do. I highly recommend Brooks Pest & Tory for your pest control needs. read more

I was not sure what to get done and the technician explained all my options with suggestions and we came up with a plan. Very professional

Matthew is always extremely friendly, knowledgeable and accommodating. He always takes the time to listen to and address concerns.

He showed up on time and sprayed the house and garage - could have set more rat traps, but overall ok.

Ongoing Charges for a Problem They Never Fixed Review: I hired this company to treat my home for ants, and while the initial visit seemed promising, the problem came back within just two days. My family and I were still dealing with ants inside the house--getting bitten in our sleep--which is completely unacceptable after paying for a service like this. When I reported the issue, I was told to "give the chemicals time to work." Instead of resolving the problem, they placed me on a recurring service plan that charged me every three months. Despite repeatedly explaining that the treatments were not working and that I was dissatisfied, I was told I could not cancel because I was locked into a one-year contract. Over the course of that year, I spoke with multiple representatives, including two managers and an account manager. Each time, I made it clear I did not want them returning to my home or continuing to charge me for ineffective service. I eventually had to go out and buy my own products to fix the issue myself. Now, a year later, I'm still dealing with billing issues, and instead of resolving my concerns, they've offered "free services"--which is more of something I've already said I do not want. This experience has been frustrating and disappointing. I rely on reviews when choosing services, so I want others to be aware. If you choose them you will have this same issue.I would give them 0 stars if I could read more

He sure knows his business, my house is free of bugs , great company . fantastic Te h

Our Brooks Technician Julio went over and beyond with the thoroughness of his first inspection today at our condo. He was prompt and professional. I called only this morning for the appointment as it was necessary to get this done today and I was scheduled and completed before 5:00. Their pricing is fair and competitive but I have to mention that Mason, the scheduler, was excellent as he clearly described the pricing and explained the process start to finish. He's the reason I went with Brooks. Consumers need clarity and honesty start to finish. I talked to two other Houston extermination businesses and they could not compare to my experience today!! Thank you Julio and Mason! read more

Came to door, was friendly but very polite and professional. I believe all my issues were addressed.

Matthew was very courteous and professional. There was some miscommunication over the phone with Gertrude that I wasn't happy about but the company is making an effort to correct the situation. read more

This is a very big scam simply on the information being given by them when you hire them, they offer a montly service and you decline and state its okay you just want the one time. Well they always refer you back to the paperwork you signed stating in there that it is a 2 year contract. So for sure that is how a scam artist works. "well you should of read what you signed" You also shouldn't be telling people that there is a montly service if you'd like, yet when it is denied you are still forcing clients by what they signed.. read more

After 2 calls to Brooks about how my elderly mother was treated and a complaint filed with the Texas Attorney General's office, my mother received a phone call this morning. She said a nice man called and apologized for what had happened. I am appreciative for the apology. Still will not be recommending. read more

I had the worst experience with thìs company. They did not help get rid of the pest. I called another company (Omega pest control) They were great. Now Brooks wants to continue the service, and me keep paying money. REALLY? Ameche read more

The overwhelming majority of phone calls are outsourced overseas: I have encountered too many operators whose English speaking skills are poor. I was given [was not able to select] a date for a service call; the window was 8 a.m. to 5 p.m. I finally contacted someone in San Antonio who was able to give me a four hour window instead. As well, the obligatory contract is required before the first service occurs: substandard. I am most disappointed. read more

I almost went with this company because it did sound like a good deal when it was presented to me by the door salesman Jack. But I spoke to my current provider and they were able to offer me the same but for less. Plus I don't like to be on a contract. I specifically asked the salesman if it was a contract because I don't like contracts and he said " we just like for you to give us a full 12 months but that's it really". When he sent me the form to sign it was indeed a contract for 12 months. I also looked up the company and saw that the salesmen can get ugly if you decline and they are not BBB. So the next day I canceled my appointment. A few hours later the salesmen knocks on my door and rings my doorbell. I was a bit confused at first as I had already had to speak to two ppl when I called to cancel. I told him through my doorbell camera that Ihad already talked to someone & I'm ok. And he still kept trying to talk to me about it I told him again that I had already talked to someone and I was ok. He still persisted & was very pushy which quite frankly I felt very uncomfortable so I stopped responding. He said "hello hello" once he realized I wasn't talking back and then said "can I get a bottle of water while ur still here, it's hot as hell, (pause ) ok cool talk that was fun" then walks down my porch. I have cameras all around my home so I can hear and see everything. As he walks away he says "what a pain in the a**, holy sh*t bro , uuughhh dam* ppl are retar*** Man sh*t" I have all of this on video. Very unprofessional and I'm glad I did not choose this company. The next day I received a text asking "when I would like to reschedule my service" I told them I already canceled and told their rude employee I was canceling. to not contact me again. read more

there is no place to put no star..These people said no to a contract for the service as they wanted me to do a trial then I could decide on the quarterly contract...in the meantime they came did the intial so called trial but since then they have taken 2 payments from my account with no work done on either month they took monies out so I called and said nope didnt want to do business with them and I also inquired about the 2 payments and was told oh we do that and as the 4th month came up we would have the quarterly payment thats what the contract says..I said no that wasnt what I was told and I wanted them to stop with what service they are taking monies out for which I havent gotten as of yet and besides what they did I have more living animals and insect than I did before they came so now they said I had a contract and I would have to pay 230.. to end it as we kept talking the thing on the other end of the phone started getting pushy which made me angrier repeated to stop taking monies out of my account and if I owed anything just as I told them before I wanted a paper billing which I have never received that or a copy of so called contract..He proceeded to tell me then he would have a billed sent and I again repeated do not take any more out of my account..now I went to the bank which is maybe 20 minutes from my house and he had already taken a payment of 270 from my account ,not 230 as he quoted, plus they still kept the 2 monthly payments that no job was done so they owe big time...Having heck trying to get things squared away because they be crooked company.. Oh and the person who talked with me hasnt returned any messages or phone calls I made to him..Go figure add that to crooked read more