Willie was excellent. He kept me informed very step of the way. I would recommend him and the company all the time. Service has been very important to a/c system with the heat. The cost of the a/c unit was reasonable. Insulation was very timely. read more

They do not have qualified Techs to diagnose a problem. More of a sales company. I also priced the unit they quoted me and it was increased by thousands. Terrible company and smart aleck staff. read more

Back around 2016 I used this company when it was under different management. Now it's dreadful, and I would never recommend it. I wouldn't even give it one star. I was sent a tech who advised me to change an AC part. When I got our second opinion from the owner he told me that it wasn't necessary to change that part. When I commented that his tech was very anxious to sell me something I didn't need he got upset for me criticizing his tech. Seriously? Awful business practices. Also, this company will not call you to remind you of your 6 months maintenance after you spend $130 for a bi-annual checkup. I was 6 months late for my maintenance checkup (This was during covid, a very unusual and fraught year), and the owner would not do the maintenance claiming, in other words, "too bad so sad", because my year had expired. Atrocious customer service, steer clear. You can find a great AC company like Veterans Air, who WILL absolutely call you to remind you that you are due for your 6 month maintenance. Why settle for something lousy? read more

It was the best service I've ever received from an air conditioning company. They are safe courteous professional and respectful. There was nothing missed or overlooked when they serviced my air conditioning unit. They showed up wearing a mask and full protective gear. I am a customer and I am not being asked to say any of this. This is just my personal opinion. If you like great customer service with a winning professional attitude then you should call Hometown air-conditioning & services! read more

Our AC quit cooling the house on a rainy Friday afternoon. I called Hometown Air's number from their website and the owner, Gary Santoro, answered himself and said he would be there within an hour or two and he was. Standing In the rain he was able to diagnose and repair our OVER 21 YEAR OLD AC. He was professional, knowledgeable and completely honest, taking the time to explain my system to me and replacing only what needed to be replaced with AMERICAN made components. Then he made sure everything was working as it should before he left. Not once did he ever try to upsell me or push a new system on me, even though I know myself it's just a matter of time. Again, Friday night, in the rain, answered his cell phone the first time I called and fixed our AC in one visit. You could research other AC companies but you'd be wasting your time. read more

I would like to thank you for helping me out. Everyone from your office staff to the technician that came out to my home was extremely professional. I had another AC. company come out and they wanted to charge me $800 to repair my unit. I didn't understand what they wanted to do, so I got a second opinion from your company. I'm so glad I did. Your tech Cam fixed my unit for half the cost of the other company. We are so pleased and will recommend your company to our friends and family. Great job! read more

I made the unfortunate mistake of calling this company instead of the recommended company that had installed the original system. I won't name them, but they certainly did rework the existing system and got it working just fine. The house belongs to my mother who is 82 and handicapped. Their tech arrived and was courtesy, and professional. I had suggested over the phone, that I thought the problem was due to a blown capacitor, as a plumber with years working with a A/C company I had some knowledge of A/C systems. Their tech concluded the same and added a hard start relay and capacitor, but left the dead capacitor in place. I scratched my head wondering why didn't he just replace the capacitor with a replace type instead of adding this one to the dead capacitor? After some time nothing was cooling, so I called the company and talked to, I take it the owner and told him what had happened. I believe he was the person who came out, and looked at the system, he was clearly aggravated and somewhat rude slamming the garage door. He said nothing was wrong with what the tech had done, but suggested a new system. I asked for an estimate, and he gave fair estimate on a basic replacement system, he made some adjustments and left. After 20 minutes nothing was cooling. I called again and he made it clear he was going to do nothing, I called my brother and law at American Pride, and he got the right company to come out and change out the capacitor and remove the hard-start cap. They were extremely kind and told us if anything arose, to call their man personally. The tech said this company's tech didn't know what he was doing and he was right. The system has been working perfectly ever since. We were charge some $270.00 for a $20.00 part and yes, I do understand mark up and labor cost. We were able to recover some of the cost of the bill and received a check in the mail in all fairness. After this initial experience, I would avoid any future dealing with this company. I realize that this will be read as that "one or two" negative endorsements, but this was our experience with this company. read more

I didn't want to have to do this but anyone considering this company should know what to expect when speaking with individuals running this company. I had an issue with my exterior unit and called home town because I had used them once before. After speaking with Pete, it was agreed I would receive a discount given from the website and tech would be dispatched to the house. The tech I spoke with was nice and professional with no issues. Later in the day, Pete calls me back with no concrete conclusion of the problem. He was very concerned with being paid his $85 for the service call rather then worrying about getting me a quote on the part that may need to changed. Out of nowhere, I was told "YOU KNOW YOU ARE THE BIGGEST PAIN IN THE ASS IVE EVER DEALT WITH! REALLY YOU ARE THE BIGGEST PAIN IN THE ASS AND SUCH A CHEAP PERSON!". I was so confused by the anger and frustration of this individual and how a business owner would treat his customer. Inexcusably unprofessional and very rude. Derogatory remarks were made about me being from New York as well which offended me and were completely uncalled for. I caution anyone who considers them for work... Unbelieveable read more