The service tech Ian was wonderful. Explained the issue and gave us multiple options. We decided to replace the a/c. Installation group we just as good. Very impressed and HIGHLY recommend. read more

I was hesitant to leave this review, because working with Hometown Heating and Air initially started as a great experience with both service and customer service. After detecting an issue with my HVAC and waiting on a part that I was told was on backorder, they apparently stopped communicating with my warranty company. I feel that I was also misled because Hometown Heating and Air said that my claim was canceled by my warranty company and that it was my warranty company's responsibility to notify me. My warranty company confirmed that the claim was never canceled. My customer dashboard when I logged into my account also still showed the claim as active. When I called Hometown Heating and Air to ask if they could pick-up the newer pending claim from my warranty company, I was told that they are very busy and that the earliest they could come back out to my condo would be in two weeks. I was more than okay with waiting because again, they were so wonderful to work with up to that point. After promising to call me back to schedule that follow-up, they have since went completely silent. I truly wish Hometown Heating and Air had just been honest about not wanting to finish the repair so I could have moved on to another company sooner. Living in Florida, if this HVAC issue had happened during the peak summer months, this lack of transparency would have been a truly miserable situation for me. Ghosting a customer who is loyal to a brand is not only unprofessional but saddening. read more

We're here for 5 min.. checked my AC unit with it off.. they told American home shield it was all good.. called another ac company and they found a leak . Now American home shield denied my claim cause of hometown heating and sir read more

Do not work with this company if using a home warranty service. They will completely misdiagnose your issue to ensure you have out of pocket costs that must be paid directly to them. read more

Punctual, capable, affordable, professional, well-spoken, all around EXCELLENT experience. Their tech Damian answered my call for residential central air repair (intermittent shutoff due to a clogged drainage line), and did an exceptional job. Pricing was transparent, no high-pressure tactics, very happy with how the visit went. A+. read more

Our insurance company American Modern sent HHA to service our central AC and had to replace the outside motor, first attempt new motor was bad. Second attempt this motor was ok and worked for a couple weeks. Insurance company sent them back and they said it's working just fine. Before they even left the driveway it shut down and Willie said sorry I can't do anything else and left. He submitted to insurance company it's fixed. The insurance company sent a different ac company to try to fix and they found the fan was broken with unusual damage and sent that info to our insurance company, then claim was denied. Called HHA to see what Willie might have done to damage the fan and not getting a call back. He either didn't secure something or left parts inside. Either way not taking any responsibility in the work they did. Beware of this company! read more

This is the worst AC company in the area. I advise u to run from them. Unfortunately a home warranty company set me up with them, and they installed a new AC system back in 2020 WITH A 10 YEAR WARRANTY. Fast forward to June 2025, when I needed expensive repairs on the system only to find I DID NOT have a warranty because they never registered the system. They now tell me that I was supposed to register the system, not them. I was NEVER told this by the salesman OR the installers. I understand registering ur own appliances; however, this is NOT some appliance. This is a whole system!!! The installers only spoke Spanish, so we could not communicate at all. I feel I was sold something I NEVER received, and they refuse to do a thing. I should have paid way less for my recent service with warrantied parts, and now should have 5 additional years of warranty, but I have NOTHING. Hometown said it was MY problem. They also rarely return your phone calls. WARNING...DO NOT GET INVOLVED WITH THIS COMPANY!!! read more

My request for a service check after repairs and mold mold mitigation was originally denied as it wasn't noted in my contract. I wrote a poor review as the service tech had promised that would be done. After my post the owner of the company called me and apologized and said it was all a mistake. The service tech is now on his way to do the check. Lance Hunt read more

Techs are not qualified to do repairs. They are salesman. Never diagnosed my issue. I fired them from my home owners warranty. I do not recommend this company. I also price checked the unit they quoted. Buyers beware. read more

My unit wasn't leaking water. After my "tune up" it was. The kill switch backup pipe was later found to be significantly tilted up, preventing it from turning off the unit because water wouldn't reach it in the event of excess water. During the visit I was told I needed a $1500 mold remediation. Two other companies found only dust and my unit was cleaned, the drain unclogged, and its is now running great as ever. Makes me really wonder why my kill switch was tilted, why my unit started to leak, and why someone (not a licensed mold assessor) was trying to sell me $1500 mold remediation.... read more

We'd like to thank Lance and the team for diagnosing the hole in our coil and for working with American Home Shield to get a replacement instead of a bandaid. The guys were in and out in about one hour. We hope this keeps our ac unit happy for the foreseeable future. read more

Our AC unit started to leak water on to our ceiling. I looked at the unit and could see it had a clogged drain. When I talked to Hometown Heating I explained the problem and told them I was pretty certain I needEd the drain unplugged. They arrived, we're very nice and spent a long time servicing the unit. I asked them if they unclogged the drain and was told yes. They told me I needed a new AC system and it would cost over $11,000. I questionEd if that was necessary so I didn't agree to the work. Anyway my drain was unclogged so I had a little time to figure my next step. Two days later my ceiling started getting wet again and eventually dropped into our front room. I was not happy and called homet town again. They told me they had not cleared the drain because they didnt have the equipment. I was in disbelief! What had they been doing up there for hours? My neighbor recommended their AC company and they came out and cleaned the drain. Oh they also said I didn't need a new system!! read more

Update from 3/7/2021. I'm having insulation blown into my attic so I decided to check the the line insulation from my new air handler to the compressor. I found a couple of additional turds floating in my AC system punchbowl. 1) Hometown failed to check or notice that my line insulation was so old that it was crumbling off the line and 2) the lines running between the two units hadn't been replaced with new lines. I'm not sure what protocol is but when I paid for a new system, I expect the entire system to be replaced. My lines are in my attic and poor insulation on refrigerant lines can cause the system to be inefficient and cause condensation to leak into my ceiling drywall. Another miss by Hometown. read more

Just to preface, I usually only leave reviews on Yelp if I have a really good experience. Our AC went down without any warning on what felt like the hottest day this year so far and my husband who is pretty handy couldn't figure out why. We called around and this was the first company that actually honored my appointment and showed up when they said they would. Ron was our guy and he was very professional and didn't try to rush through the visit making sure that we understood exactly what was going on and how he could fix it. Thankfully all we ended up having to pay was a service charge for their time which was an absolute relief because another company that came and checked things out were trying to charge us for extra equipment that we apparently didn't even need. Couldn't be happier with our experience and to have a nice cold house again, wish we had just called sooner instead of trying to do it ourselves!! read more

Great service A+++ knowledgeable staff, tech came earlier than the allotted time frame, serviced my unit without trying to identify a "problem" and sell me on it. Much appreciated! read more

These folks do good work if you can get them to keep the appointments they make. They've been blowing me off for days now. They seem real reluctant to honor their warranties and guarantee customer loyalty by taking care of the units they've installed. read more